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Nuryanto
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From Service Quality to Student Experience: A Bibliometric Analysis of Service Quality Research in Higher Education Arief, Aditya Ferdiana; Nuryanto; Mardiana, Tri; Setiawan, Abdul Yani
Sunan Kalijaga International Journal on Islamic Educational Research Vol. 10 No. 1 (2026)
Publisher : Pascasarjana Fakultas Ilmu Tarbiyah dan Keguruan UIN Sunan Kalijaga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/skijier.2026.101.05

Abstract

This study maps the intellectual landscape of service quality research in higher education and traces its shift from a classical service evaluation orientation toward an ecosystem increasingly centered on student experience and digital transformation. A bibliometric analysis was conducted on Scopus metadata related to service quality and higher education. The dataset included 1,887 documents from 770 sources and was analyzed using bibliometrix and Biblioshiny in R Studio. The analysis covered scientific production, citations, publication sources, authors, affiliations, countries, and conceptual mapping through keywords, trend topics, co-word networks, thematic maps, and factorial analysis. The field has developed as an increasingly collaborative and multidisciplinary domain, with strong contributions from Asia, especially India with 145 documents, China with 141, Indonesia with 137, and Malaysia with 105. The most dominant keywords are higher education with 1,092 occurrences and service quality with 904, followed by students with 141 and student satisfaction with 131. Conceptually, the field has shifted from classical service quality evaluation toward student experience, system quality, information quality, e-learning, and increasingly hybrid educational services. Emerging themes such as artificial intelligence, ChatGPT, trust, and student well-being have appeared, but remain fragmented
Breastfeeding mothers' perceptions of the neno boha tradition in the analysis of the health belief model at the Noemuke Health Center, South Central Timor Regency Manehat, Maria Fridolina; Margawati, Ani; Nuryanto
Jurnal Gizi dan Dietetik Indonesia (Indonesian Journal of Nutrition and Dietetics) VOLUME 14 ISSUE 2, 2026
Publisher : Alma Ata University Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21927/ijnd.2026.14(2).138-152

Abstract

ABSTRAK Latar Belakang: Neno Boha merupakan tradisi pasca persalinan masyarakat Timor yang mencakup praktik Se’i (pengasapan ibu dan bayi), Tatobi (kompres air panas), serta pantangan makanan. Praktik ini berpotensi menimbulkan risiko kesehatan, seperti gangguan pernapasan akibat paparan asap, luka bakar dan infeksi kulit dari penggunaan air panas, serta kekurangan gizi akibat pembatasan konsumsi makanan, yang dapat berdampak pada kesehatan ibu dan bayi. Tujuan: Penelitian ini bertujuan menganalisis persepsi ibu menyusui terhadap tradisi Neno Boha menggunakan pendekatan Health Belief Model (HBM). Metode: Penelitian menggunakan metode kualitatif dengan pendekatan fenomenologi. Data dikumpulkan melalui wawancara mendalam terhadap 13 informan, terdiri atas 5 ibu menyusui sebagai informan utama dan 8 informan triangulasi, yaitu tokoh masyarakat, bidan desa, tenaga gizi, serta anggota keluarga ibu menyusui. Analisis data dilakukan melalui tahapan reduksi data, penyajian data, dan penarikan kesimpulan. Hasil: Hasil penelitian menunjukkan bahwa praktik utama Neno Boha masih dijalankan karena keyakinan akan manfaatnya dalam pemulihan pasca persalinan. Namun, sebagian ibu mulai meninggalkan praktik Se’i karena meningkatnya kesadaran terhadap risiko gangguan pernapasan pada bayi. Praktik Tatobi mengalami modifikasi dengan penggunaan air hangat untuk mengurangi resiko luka bakar, sementara pola konsumsi makanan mulai bergeser ke arah yang lebih bergizi. Faktor ekonomi menjadi hambatan utama dalam perubahan pola makan akibat keterbatasan akses terhadap sumber protein dan pangan bergizi. Edukasi tenaga kesehatan dan dukungan kebijakan pemerintah berperan dalam mendorong perubahan praktik menuju pendekatan yang lebih aman. Kesimpulan: Diperlukan intervensi kesehatan berbasis budaya yang disertai dukungan ekonomi untuk meningkatkan kesejahteraan ibu dan bayi. Background: Neno Boha is a postpartum tradition among the Timorese community that includes Se’i (smoking of mothers and infants), Tatobi (hot water compress), and dietary restrictions. These practices may pose health risks, such as respiratory disorders due to smoke exposure, burns and skin infections from hot water use, and malnutrition resulting from dietary restrictions, which can adversely affect maternal and infant health. Objectives: This study aimed to analyze breastfeeding mothers’ perceptions of the Neno Boha tradition using the Health Belief Model (HBM) approach. Methods: This qualitative study employed a phenomenological approach. Data were collected through in-depth interviews with 13 informants, consisting of five breastfeeding mothers as primary informants and eight triangulation informants, including a community leader, a village midwife, a nutritionist, and family members of breastfeeding mothers. Data analysis was conducted through data reduction, data display, and conclusion drawing. Results: The findings showed that the main practices of Neno Boha are still maintained due to beliefs in their benefits for postpartum recovery. However, some mothers have begun to abandon the Se’i practice due to increased awareness of the risk of respiratory problems in infants. The Tatobi practice has been modified by using warm water to reduce the risk of burns, while dietary patterns have gradually shifted toward more nutritious food consumption. Economic factors remain a major barrier to dietary changes due to limited access to protein sources and nutritious foods. Health education provided by healthcare workers and government policy support play an important role in encouraging safer practices. Conclusions: Culturally sensitive health interventions accompanied by economic support are needed to improve maternal and infant well-being.
Co-Authors Ahmad Sulaiman, Ahmad Ani Margawati Anwar, M. Choirul Arief, Aditya Ferdiana Arizqina Fironika Fadilah, Anisa Bonansyah Utoyo, Ega Budi Setyastuti Dea Suryani, Anisa Dewi, Sonia Kurnia Efrida Eko Muh Widodo Fadhila, Farah Rosyihana Fitriyono Ayustaningwarno Fitriyono Ayustaningwarno Indah Sulastuti, Katarina Khafizh Rosyidi Malikhah, Shafira Nur Aulia Mamik Widyastuti Manehat, Maria Fridolina maulana, fahrizal Maulidan Dzikri, Achmad Nahadi Ninik Rustanti Nur Afifah , Diana Nurhi Kefi Nomenci Babu Pratama Winata, Yogi Rifai, Achmad Khusen Riskha Mardiana, Riskha Setiawan, Abdul Yani Setya Widyawati Sugiharto Suhandy Siswoyo Sukmasetya, Pristi Sunardi Tri Mardiana, Tri