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Journal : ARRUS Journal of Engineering and Technology

Implementasi Sistem Integrasi Layanan Deklarasi Keimigrasian All Indonesia di Tempat Pemeriksaan Imigrasi Bandara Ngurah Rai, Bali Pranaditha, Ida Bagus Yogi; Widanti, Ni Putu Tirka; Widnyani, Ida Ayu Putu Sri
ARRUS Journal of Engineering and Technology Vol. 6 No. 1 (2026)
Publisher : PT ARRUS Intelektual Indonesia

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Abstract

The objective of this study is to analyze the implementation of the All Indonesia Immigration Declaration Service Integration System at the Ngurah Rai Airport Immigration Checkpoint in Bali, to identify obstacles and challenges, and to formulate strategic and operational solutions. The impetus for this research stems from two key factors. Firstly, the number of international travelers has reached 15 million per year, exhibiting a 14% growth rate. Secondly, the fragmentation of health, customs, and immigration declaration systems has led to inefficiencies and security gaps in the past. The All Indonesia system, which has been fully operational since October 2025, integrates all declarations into a single digital platform with an H-3 arrival declaration feature. The present study employs a descriptive qualitative method with a case study approach. The data were collected through a variety of methods, including in-depth interviews with key informants from the Ngurah Rai Class I Special TPI Immigration Office, direct observation in the international arrival area, document review, and analysis of system submission data from October 2025 to January 2026. The data analysis employed the interactive model developed by Miles and Huberman, with Max Weber's Rational Bureaucracy theory serving as the analytical framework. The study's findings indicate that the system's implementation successfully reduced inspection times by 60–70 percent at manual counters and 80 percent at autogates. Furthermore, the system was adopted by 2.5 million passengers within four months. However, a number of technical challenges were identified, including system disruptions and recurring OCR errors, low pre-arrival data entry rates among Indonesian citizens (30–38 percent), suboptimal cross-agency data interoperability, and limited multilingual support. Solutions were formulated in the Adaptive Digital Bureaucracy Model, which encompasses the strengthening of a resilient system architecture, adaptive knowledge management, structured collaborative governance, user-centered design, and transformational change management.
Co-Authors Anak Agung Gde Raka Anak Agung Gde Raka Anak Agung Gede Raka Aryani, Enik Ayu Putu Utari Parthami Lestari, Ayu Putu Utari Parthami Bambang Kusbandrijo Bidul, Sayang Cahyani, Kadek Agustina Charles Fernandes Cokorde Istri Dian Laksmi Dewi Dewa Ayu Agung Intan Pinatih Dewi, Nyoman Diah Utari Dian Laksmi Dewi, Cokorde Istri Donny Jhoniarta, Pande Putu Dwi Putra, I Made Joni Edi, I Made Dwi Purnama Eko Prasetyo Ernawati, A A Istri Mas Deny Fajar, Ni Made Anggia Paramesthi Fajarwati, Fitria Fitria Fajarwati Gede Semarajana Gusti Agung Ayu Komang Sriyanti Herlambang, Putu Gede I Gede Mahatma Yogiswara Winatha I Gusti Nyoman Agung I Made Kartika I Made Kartika I Made Sudarma I Made Surya Atmadja I Nyoman Hadi Suharyana I Nyoman Kariawan I Nyoman Mahardhika Ida Ayu Putu Sri Widnyani Ida Ayu Sayang Bidul Jamal, Iskar Jehanara Jehanara Jon Mason Kurniawan, I Gusti Ngurah Luh Nila Winarni Luh Riniti Rahayu Luh Riniti Rahayu Made Prastika Pramesti Manusuari, Ni Luh Putu Dyah Margayawati, Ni Luh Putu Muter, Ida Ayu Made Ngakan Made Agus Widiartha Ni Made Ayu Indah Saraswati Ni Made, Irna Lestari Ni Nyoman Diah Utari Dewi Novitasari, Ida Ayu Dessyana Padmayoni, Krisnanda Sukma Panditha, Made Gede Wahyu Parikesit, I Ketut Pinatih, Dewa Ayu Agung Intan Pranaditha, Ida Bagus Yogi Pustiarini, Ni Putu Putra, A A Gede Willy Kencana Putra, I Wayan Sujana Putu Gede Denny Herlambang Putu Indri Marhaeni Dewi Rai, Anak Agung Gede Raka, Anak Agung Gde Riadi, Kadek Argian Dwi Ristya Widi Endah Yani Saputra, Putu Sandi Sayang Bidul Sri Sulandri Sri Widnyani, Ida Ayu Putu Sudarmawan, I Ketut Agus Sudiyani, Nyoman Sumada, I Made Sundarianti, Ni Nyoman Trisna Juliantari Dewi, Desak Made Tunjung Sari, Ni Luh Made Cencen UDAYANI, NI PUTU DIAN PRATIWI UNILAWATI, PUTU Utama, I Gede Yoga Wiadyani, Ida Ayu Putu Sri Widia Sari Wiyono, Budi