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All Journal JURNAL PENDIDIKAN EKONOMI: Jurnal Ilmiah Ilmu Pendidikan, Ilmu Ekonomi dan Ilmu Sosial JMM (Jurnal Masyarakat Mandiri) OIKOS: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi Journal of Education, Humaniora and Social Sciences (JEHSS) Jurnal Manajemen Perhotelan dan Pariwisata Indonesian Journal of Economics and Management Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Pengabdian Masyarakat Bangsa
Rahayu, Enik
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Dinamika Kepemimpinan dan Sistem Kompensasi dalam Mendukung Kinerja Karyawan: Studi Kasus Restoran Baba Kopitiam Hanif, Muhammad Fakhri; Rahayu, Enik
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 3 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Februari
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i3.2989

Abstract

This article aims to analyze the dynamics of leadership and compensation systems in supporting employee performance at Baba Kopitiam Restaurant, Gajahmungkur, Semarang. The problem is focused on how leadership practices and compensation systems are implemented in daily operational activities and how these aspects are perceived by employees in relation to their work performance. To address this issue, the study is grounded in leadership theory, human resource management theory, and compensation equity theory. Data were collected through in-depth interviews, non-participant observation, and documentation involving the owner or manager, supervisors, and operational employees, and were analyzed qualitatively using an interactive analysis model. The results indicate that direct and participative leadership, with active managerial involvement in daily operations, fosters open communication, clarifies work instructions, and enhances employee discipline and teamwork. A simple yet consistent compensation system contributes to maintaining employee trust, althou gh perceptions of fairness are influenced by variations in workload under certain conditions. This study concludes that sustainable employee performance is determined not only by the level of compensation but also by leadership quality and management’s ability to adapt human resource policies to the dynamic operational conditions of the restaurant.
Analisis Peran Kompetensi Sumber Daya Manusia dalam Meningkatkan Kinerja Karyawan Nehe, Elisabeth Yusri Ratna; Rahayu, Enik
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 3 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Februari
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i3.2985

Abstract

This article aims to analyze the role of human resource competencies in improving employee performance at Klinik Rizky Putri Husada. The study focuses on how employees’ mastery of knowledge, technical and non-technical skills, as well as work attitudes, contributes to the effectiveness, efficiency, and quality of clinic services. To address this issue, the study refers to human resource management and performance management theories, including professional and interpersonal competencies as key performance determinants. Data were collected through in-depth interviews, direct observation, and documentation related to work practices and employee competency development, and then analyzed qualitatively using thematic analysis. The study concludes that human resource competencies play a strategic role in achieving employee performance. Mastery of knowledge and technical skills serves as the primary foundation, while non-technical skills, work attitudes, and continuous competency development act as drivers of service success. Employee performance tends to improve with increasing competency mastery, making holistic and systematic human resource management, including training, mentoring, and periodic evaluation, essential to ensure professional and satisfactory clinic services.
Efisiensi Pengeluaran Bulanan dalam Perspektif Manajemen Keuangan Pribadi: Temuan Empiris pada Penghuni Kos Ramadhani, Rahayu Rizki; Rahayu, Enik
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 3 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Februari
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i3.3007

Abstract

This article aims to describe and analyze monthly expenditure efficiency from the perspective of personal financial management among boarding house residents. The problem focuses on how budgeting, expenditure control, financial recording, and priority setting are practiced by residents under limited income conditions. To address this issue, this study is grounded in personal financial management theory and behavioral finance theory, which explain individual financial decision-making processes in daily life. Data were collected through in-depth interviews, non-participant observation, and documentation involving eight residents of Azriel Randugunting Boarding House selected purposively, and were analyzed qualitatively using thematic analysis. The findings indicate that monthly expenditure efficiency is strongly influenced by the quality of personal financial management practices. Residents who consistently apply budgeting and financial recording tend to maintain a balance between income and expenses, while those without financial planning are more vulnerable to inefficient spending. Empirically, this study contributes by highlighting that boarding house residents as a group with limited financial resources, exhibit distinctive financial management behaviors, where expenditure efficiency is shaped more by financial discipline and awareness than by income level itself.
Digital Service Experience dan Loyalitas Pelanggan: Studi Perbandingan Bank CIMB Niaga dan Hotel Bintang Empat Aji, Widi Maulana Kurnia; Rahayu, Enik
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 8, No 3 (2026): Journal of Education, Humaniora and Social Sciences (JEHSS), Februari
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v8i3.2990

Abstract

This article aims to describe and compare digital service experiences and their role in shaping customer loyalty in CIMB Niaga Bank and four-star hotels in Semarang City. The study focuses on how digital service experience patterns are perceived by customers and how these experiences influence loyalty across two service industries with distinct service characteristics.  Data were collected through in-depth interviews with CIMB Niaga customers and guests of four-star hotels, supported by digital service documentation and customer reviews, and analyzed qualitatively using thematic analysis and cross-case comparison. The findings indicate that in the banking industry, digital service experience is centered on security, system reliability, and service consistency as the foundation for building trust and long-term customer loyalty. In contrast, the hospitality industry emphasizes ease of access to information, clarity of digital communication, and service responsiveness, which influence revisit intention and customer recommendations. This study concludes that digital service experience plays a strategic role in shaping customer loyalty; however, its management must be aligned with the characteristics of each service industry.
Co-Authors A, Asnar Juliandri P Aji, Widi Maulana Kurnia Ani Puspitasari Ardhian Ayu Hardiani, Wenefrida Arum, Desta Puspita Aryaningtyas, Aurillia Triani Ayu Rahayu Bakti, Asri Rani Prasetia Bambang Guritno Dewi Astuti Dewi, Idah Kusuma Fau, Karolina Gulo, William Wanseven Hadi, Firno Halawa, Intan Trimei Hanif, Muhammad Fakhri Hendrajaya Hia, Natalia Nofita JAMROH, JAMROH Laia, Sari Hati Laraswati Maria TH, Alleta Dewi Ndruru, Supardin Nehe, Elisabeth Yusri Ratna Prabowo, Bayu Ade Purnomo, Pungky Dios Putra, Muhammad Azhar Putri, Julian Andriani Rahmawati, Lely Oktavia Ramadhani, Rahayu Rizki Renny Aprilliyani Risyanti, Yustina Denik Riyanto, Agung Sarahono, Herti Trilianti Septa Intiar Setyaningtyas, Margaretha Sihura, Agnes Elsy Wardhany Sunarko, Isnu Hadi Sunarno Sunarno Supriyadi, Andhi Syamsul Hadi Telaumbanua, Derita Telaumbanua, Rani Farnida Waruwu, Firman Waruwu, lisma Waruwu, Septi Rita Christiani Yuliamir, Henry Yustina, Denik Zendrato, Mesaria