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Quality Analysis of Public Services for AK-1 Application at Disnakertrans Banten Province with Fuzzy Servqual Finira, Dwinita Chika; Kusumah, Lien Herliani
Journal of International Conference Proceedings Vol 6, No 3 (2023): 2023 ICPM Penang Proceeding
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v6i3.2613

The Manpower and Transmigration Office, also known as Disnakertrans provides direct services to the community, including the issuance of the AK-I cover letter commonly known as the "Kartu Kuning”. A significant issue has emerged at the Disnakertrans, where the process of obtaining an AK-1 takes more than 20 minutes, surpassing the average time expected by job seekers. Additionally, daily quotas for AK-I issuance are restricted due to Covid-19 regulations. To assess and enhance service quality for AK-I issuance at Disnakertrans Banten Province, a service satisfaction method is imperative. This study employs the Fuzzy Servqual method. The research reveals a noteworthy negative gap in the reliability dimension, particularly concerning two attributes. The first attribute (Question 7) addresses the ability of officers to guide job seekers through the AK-1 application process. The second attribute (Question 8) pertains to the accuracy of officers in entering data according to the specified requirements. These findings underscore the importance of addressing issues related to the reliability dimension, particularly the officer's ability to guide the application process and ensure accurate data entry. By focusing on these aspects, Disnakertrans can make targeted improvements to enhance overall service quality and meet the expectations of service users.

Implementation Of Lean Tool For Process Improvement Of Banking Services: A Case Study Of Regional Banks Alwi, Muchamad Nurdin; Kusumah, Lien Herliani
Jurnal Manajemen Industri dan Logistik Vol 6, No 1 (2022): page 01 - 176
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v6i1.1012

Bank BJB continues to improve service quality by developing and strengthening banking services to customers. The current problems faced by Bank BJB are delays in service processes where the actual processing time exceeds the Service Level Agreement (SLA). The delay in the process is a non-value-added activity which is called waste. Aim This research aims to identify critical business processes of banking services that cause waste and improve using the Business Process Improvement method in the BJB Regional Treasury Branch. The research used the match method, data collection were obtained observation, interviews, and brainstorming with top management and users. Improvement using BPI was able to reduce the waiting time (queue) as waste and reduce lead time. The results of this study show the need for improvements to the tasks and functions of some parts such as Operational Service Officer, and Credit Officer so that more editions and no waste of time. So that the quality of service and customer satisfaction is achieved

Decision-Making Model for the Selection of Industrial Sector Workers Anggara, Ikbal; Kusumah, Lien Herliani
JURNAL Al-AZHAR INDONESIA SERI SAINS DAN TEKNOLOGI Vol 9, No 2 (2024): May 2024
Publisher : Universitas Al Azhar Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36722/sst.v9i2.2149

Recruitment of workers must be done selectively to match the industry's needs for skills and competencies. How ever in Karawang area with the existing capacity performance capacity of the workforce; only 2.5 percent of total job seekers were successfully placed. This study aims to determine the selection criteria for industrial sector workers and provide recommendations for decision-making models for the selection process. To determine the priority criteria, the AHP method was used, followed by the TOPSIS method to calculate preferences. 3 respondents from the Employers' Association of Indonesia (APINDO), HRD-GA Association, and Dinas Tenaga Kerja & Transmigrasi Karawang were requested to act as the experts on employment matters for this study. It was found from this study that Educational, discipline, and skills are three of the fifteen priority criteria with the highest scores in succession. Individual Factors are also being recommended as a priority factor in selecting workers for the industrial sector.Keywords – AHP, TOPSIS, MCDM, Industrial Sector, Workforce Selection.

STRATEGI PENINGKATAN PRODUKTIVITAS INDUSTRI KECIL DAN MENENGAH (IKM) PADA SENTRA INDUSTRI FURNITUR DI KABUPATEN MOROWALI MENGGUNAKAN METODE (SWOT-PDCA) Zainuddin, Zafitri; Hasibuan, Sawarni; Kusumah, Lien Herliani
JISI: Jurnal Integrasi Sistem Industri Vol 11, No 1 (2024): JISI UMJ
Publisher : Fakultas teknik Universitas Muhammadiyah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24853/jisi.11.1.9-20

Menurunnya produktivitas IKM furnitur menjadi sebuah tantangan bagi pelaku IKM dan pemerintah untuk memikirkan bagaimana cara agar IKM furnitur mampu meningkatkan produktifitas. Penentuan strategi penempatan dan sumber daya alam belum tentu merupakan strategi yang terbaik. Penelitian ini bertujuan untuk mengidentifikasi faktor permasalahan dalam strategi peningkatan produktivitas produk furnitur Morowali dan memberikan masukan kepada IKM tentang strategi peningkatan produktivitas produk furniture yang lebih optimal. Penelitian ini menggunakan pendekatan PDCA dan dikombinasikan dengan metode SWOT.Dari hasil penelitian diketahui bahwa kurangnya pemahaman operator dan tidak optimalnya penggunaan alat produksi menjadi penyebab utama kurangnya produktivitas. Untuk itu dibutuhkan standarisasi pada waktu dan proses produksi. Berdasarkan hasil analisis IFAS dan EFAS menunjukan sentra IKM furniture Morowali berada pada posisi yang baik pada sel I dengan nilai IFAS 3,4 dan nilai EFAS 3,1 yang menyarankan strategi Strength Opportunities (SO).Strategi SO yang disarankan dari hasil analisis SWOT adalah Setelah dilaksanakan implementasi strategi peningkatan produktivitas pada sentra IKM furniture Morowali. Memaksimalkan produktifitas peralatan untuk memenuhi jumlah permintaan dan Mengagendakan pelatihan sistem produksi untuk meningkatkan produktifitas. Implementasi strategi dilakukan melalui pelaksanaan pelatihan 5S dan sistem kerja produksi serta pemberlakuan Standar Operasional Prosedur (SOP) pada sentra IKM furnitur Morowali. diketahui produktifitas meningkat sebanyak 7% setelah dilakukanya implementasi strategi peningkatan produktifitas.

Quality Analysis of Public Services for AK-1 Application at Disnakertrans Banten Province with Fuzzy Servqual Finira, Dwinita Chika; Kusumah, Lien Herliani
Journal of International Conference Proceedings Vol 6, No 3 (2023): 2023 ICPM Penang Proceeding
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v6i3.2613

The Manpower and Transmigration Office, also known as Disnakertrans provides direct services to the community, including the issuance of the AK-I cover letter commonly known as the "Kartu Kuningâ€. A significant issue has emerged at the Disnakertrans, where the process of obtaining an AK-1 takes more than 20 minutes, surpassing the average time expected by job seekers. Additionally, daily quotas for AK-I issuance are restricted due to Covid-19 regulations. To assess and enhance service quality for AK-I issuance at Disnakertrans Banten Province, a service satisfaction method is imperative. This study employs the Fuzzy Servqual method. The research reveals a noteworthy negative gap in the reliability dimension, particularly concerning two attributes. The first attribute (Question 7) addresses the ability of officers to guide job seekers through the AK-1 application process. The second attribute (Question 8) pertains to the accuracy of officers in entering data according to the specified requirements. These findings underscore the importance of addressing issues related to the reliability dimension, particularly the officer's ability to guide the application process and ensure accurate data entry. By focusing on these aspects, Disnakertrans can make targeted improvements to enhance overall service quality and meet the expectations of service users.

Enhancing the accreditation of Indonesian private universities through the integration of EduQual and accreditation standards of the BAN-PT Pratiwi, Mirandhi; Kusumah, Lien Herliani
REID (Research and Evaluation in Education) Vol. 10 No. 2 (2024)
Publisher : Graduate School of Universitas Negeri Yogyakarta & Himpunan Evaluasi Pendidikan Indonesia (HEPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/reid.v10i2.76406

Higher education institutions in Indonesia are currently facing significant challenges in maintaining public trust, requiring them to uphold autonomy, transparency, accountability, and continuously meet standards for quality assurance and improvement. This research aims to identify and address the unmet quality aspects in education to elevate the accreditation of private universities from C/Good to B/Very Good or even A/Excellent. By integrating the EduQual model with certification requirements from the Board of National Accreditation for Higher Education (Badan Akreditasi Nasional Perguruan Tinggi, BAN-PT), the research is supported by comprehensive studies of university accreditation reports, questionnaires, focus group discussions (FGD), and expert judgment through interviews and consultations. The data analysis employs gap analysis, importance-performance analysis, and quality function deployment. The study identified twenty-one priority improvement points to enhance accreditation, with six key improvements prioritized from the ninety indicators examined based on customer needs analysis. In the accreditation of private universities, the unmet aspects of education quality lie in the dimension of physical facilities, particularly human resources, as well as in the dimension of personal development, especially in the criteria for research and community service. The study recommends prioritizing investments in human resource development and strengthening research and community service initiatives, as these are critical areas where private universities fall short in meeting accreditation standards and fulfilling educational quality expectations.

Tinjauan Literatur Tentang Faktor Internal dan Eksternal yang Memengaruhi Kesuksesan Karier Lulusan Teknik Industri Nugraha, Billy; Kusumah, Lien Herliani
Proceeding Mercu Buana Conference on Industrial Engineering Vol 7 (2025): SMART AND SUSTAINABLE INDUSRIES : DRIVING LOW-EMISSIONS AND RENEWABLE ENERGY TRANSFORM
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/MBCIE.2025.34488

Kesuksesan karier telah menjadi indikator penting dalam menilai hasil pendidikan tinggi, terutama bagi lulusan program studi Teknik Industri. Kajian literatur ini bertujuan untuk mengidentifikasi, mengelompokkan, dan mensintesis berbagai faktor internal dan eksternal yang memengaruhi kesuksesan karier lulusan Teknik Industri. Dengan menggunakan pendekatan tinjauan naratif, studi ini menganalisis sumber-sumber ilmiah yang diterbitkan antara tahun 2007 hingga 2024, termasuk artikel yang terindeks Scopus dan publikasi nasional. Faktor internal mencakup keterampilan teknis dan lunak, motivasi, pengalaman kerja, jaringan personal, dan ketahanan mental. Sementara itu, faktor eksternal meliputi kondisi pasar tenaga kerja, reputasi perguruan tinggi, kebijakan pemerintah, kemitraan industri, kondisi ekonomi, serta perkembangan teknologi. Hasil kajian menunjukkan bahwa kesuksesan karier merupakan konstruksi multidimensi yang dipengaruhi oleh interaksi antara kompetensi individu dan peluang kontekstual. Terdapat kesenjangan penelitian karena sebagian besar studi masih menganalisis faktor-faktor tersebut secara terpisah tanpa kerangka integratif yang utuh. Kajian ini memberikan kontribusi terhadap pengembangan ilmu pengetahuan dengan menawarkan model konseptual terpadu dan merekomendasikan arah penelitian lanjutan, seperti validasi empiris melalui Structural Equation Modeling (SEM) serta strategi penyelarasan kurikulum untuk meningkatkan daya saing lulusan. Temuan ini diharapkan dapat menjadi acuan bagi akademisi, pembuat kebijakan, dan institusi pendidikan dalam merancang strategi pengembangan karier lulusan Teknik Industri di tengah tantangan global dunia kerja.

Integration of FMEA method and overall equipment effectiveness to increase effectiveness of TS analyzer machine Atikno, Welly; Kusumah, Lien Herliani
Jurnal Sistem dan Manajemen Industri Vol. 6 No. 1 (2022)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/jsmi.v6i1.4368

Total Sulfur Analyzer (TS Analyzer) is one of the machines in the laboratory to test the total sulfur content contained in coal samples. Technically, specifications and use are regulated by international standards. In 2020, the downtime of these tools was very high, causing the productivity of surveyors to decrease. Low productivity will have an impact on the company's losses. The productivity of this equipment and machines is crucial to maintaining the company's success in its business processes. This study aims to measure the effectiveness of the operational performance of the TS Analyzer machine in the laboratory, analyze the causative factors and make improvements. This research uses the integration method of Failure Mode And Effect Analysis (FMEA) and Overall Equipment Effectiveness (OEE). Based on the analysis of the causes of the problem, the low OEE value is caused by the high breakdown loss. Based on the FMEA analysis, it was found that the operator was wrong in operating the machine with RPN 343, electrical instability with RPN 343, unstable temperature with RPN 343 and improper thermocouple installation. The results showed that the OEE value of the TS Analyzer machine has increased after the improvement.

Spare Parts Supplier Selection Design: A Case Study of A Railway Company Robby Ady Asmara; Lien Herliani Kusumah
Jurnal Optimasi Sistem Industri Vol. 20 No. 2 (2021): Published in October 2021
Publisher : The Industrial Engineering Department of Engineering Faculty at Universitas Andalas

Spare parts support is essential for rolling stock maintenance management. The current supplier selection model determines the selected supplier based on evaluating one aspect of the criteria (product aspect). The selection of suppliers with poor performance occurred between 2018-2020 related to the delivery of goods that exceeded the deadline and goods that did not meet specifications. The first objective of this research is to analyze and determine the relevant priority criteria for selecting suppliers of rolling stock spare parts for railway companies. The second objective is to determine the rolling stock spare parts supplier by using the evaluation criteria determined in the previous process. The method used in this research is the integration of the Fuzzy Delphi Method (FDM), Analytical Hierarchy Process (AHP), and Technique for Others Preference by Similarity to Ideal Solutions (TOPSIS). FDM is used to select important criteria for the selection of suppliers of rolling stock parts. AHP is used to assist in choosing various criteria through evaluation in determining the criteria's weight. TOPSIS is used to assess supplier ratings. A total of 13 criteria from 19 alternative criteria have been selected for railway companies, especially in selecting rolling stock spare parts suppliers. Furthermore, the selection becomes the basis for bidding. Finally, Supplier A is the supplier with the highest relative closeness value (0.591), followed by Supplier B (0.545), and the lowest is Supplier C (0.282).

Implementation Of Lean Tool For Process Improvement Of Banking Services: A Case Study Of Regional Banks Muchamad Nurdin Alwi; Lien Herliani Kusumah
Jurnal Manajemen Industri dan Logistik Vol. 6 No. 1 (2022): 10 original research articles were authored/co-authored by 40 authors from 4 co
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v6i1.1012

Bank BJB continues to improve service quality by developing and strengthening banking services to customers. The current problems faced by Bank BJB are delays in service processes where the actual processing time exceeds the Service Level Agreement (SLA). The delay in the process is a non-value-added activity which is called waste. Aim This research aims to identify critical business processes of banking services that cause waste and improve using the Business Process Improvement method in the BJB Regional Treasury Branch. The research used the match method, data collection were obtained observation, interviews, and brainstorming with top management and users. Improvement using BPI was able to reduce the waiting time (queue) as waste and reduce lead time. The results of this study show the need for improvements to the tasks and functions of some parts such as Operational Service Officer, and Credit Officer so that more editions and no waste of time. So that the quality of service and customer satisfaction is achieved

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