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All Journal Jurnal Administrasi Bisnis Jurnal Manajemen dan Bisnis Sriwijaya Journal of Consumer Science Jurnal Manajemen Teori dan Terapan MIX : Jurnal Ilmiah Manajemen OPERATION EXCELLENCE: Journal of Applied Industrial Engineering Jurnal Ecodemica : Jurnal Ekonomi Manajemen dan Bisnis Jurnal Manajemen Indonesia Indikator: Jurnal Ilmiah Manajemen & Bisnis International Humanities and Applied Science Journal Dinamisia: Jurnal Pengabdian Kepada Masyarakat Bisma: Jurnal Bisnis dan Manajemen Jurnal Bisnis dan Akuntansi MABIS: Manajemen dan Bisnis Jurnal Doktor Manajemen (JDM) Dinasti International Journal of Education Management and Social Science Dinasti International Journal of Digital Business Management Jurnal Manajemen Bisnis Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Business and Entrepreneurial Review Jurnal Pengabdian Masyarakat dan Riset Pendidikan Branding: Jurnal Manajemen & Bisnis
Dewi Nusraningrum
Universitas Mercu Buana
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Library & Information Science Mathematics Social Sciences Other

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How Digital Services are changing the work dynamics in Community Health Centers or the Health Sector : A Comprehensive Review For Future Research agenda Andrias Andrias; Setyo Riyanto; Dewi Nusraningrum; Muhammad Ali Iqbal
Jurnal Administrasi Bisnis Vol 15, No 1 (2026): In Progress
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jab.v15i1.83377

Abstract

The digital transformation in the healthcare sector, often referred to as the "virtual care revolution," has shifted the paradigm of healthcare delivery globally. Digital services such as telemedicine, health information systems, and mobile applications are no longer simply supporting infrastructure but have become strategic assets that are transforming the organizational structure and innovation models in primary healthcare facilities such as community health centers (Puskesmas). This study aims to synthesize existing literature through the Systematic Literature Review (SLR) method to explore how digital services change work dynamics in Community Health Centers or the health sector in general, both from a managerial and operational staff perspective. This SLR method was conducted by analyzing various case studies and quantitative and qualitative research related to the adoption of health technology in various countries. The analysis focused on changes in management competencies, staff work patterns, and the psychosocial impacts of the digital workplace. The findings of the review show that digital services change work dynamics in four main aspects , namely Managerial Competence, namely Health managers now play a vital role in designing, implementing, and guiding digital services, which requires informatics competencies and digital leadership beyond traditional clinical skills. Task - shifting is the implementation of digital platforms enabling substantial task shifting, where triage nurses and non-physician staff take on a greater role in initial consultations and patient management through algorithm support, significantly reducing the workload of general practitioners . Staff Performance and Well-Being: Effective use of information systems has been found to strengthen the relationship between work-life balance and healthcare worker performance by reducing administrative burdens and speeding up documentation . However, challenges such as “techno-stress” and blurred work boundaries have also emerged as new risks. Patient-Staff Interactions: Lack of digital literacy among vulnerable groups (such as the elderly) creates new work dynamics for healthcare staff who must provide additional support or training to patients to ensure effective use of technology. The conclusion is that digital services have fundamentally changed the dynamics of healthcare work, moving from a conventional clinic-centric model to a more efficient, data-driven, and patient-centered one. Long-term success requires a systematic approach that integrates staff digital skills training with robust organizational support policies .
Co-Authors Adi Sopian Adin Eka Fiyanzar Agus Daman Andrias Andrias Apollo Ardiansyah Dores Caesarani Gloria Putri Daman, Agus Dede Suleman Dipa Mulia Gading, Delita Kusuma Hakiman, Hakiman Hapzi Ali I Made Yuko Dharma Putra Indra Setiawan Jajang Gunawijaya Jajang Gunawijaya Jaswati Jaswati Kadar Nurjaman Kasmir Kasmir Kusumawardana, Nofian Sudi Muhammad Ali Iqbal Muhammad Ridwansyah Mukti Ali, Mochammad Osman Arofat Pemi Puji Apriani Ratna Dewi, Prihatini Salmi Mohd. Isa Sekar Wulan Prasetyaningtyas Setyo Riyanto Sonny Indrajaya Sugiyono Sugiyono Sutawijaya, Ahmad H Sutoyo, Purwono Tri Mayang Mekar Triherawati, Desi Tukhas Shilul Imaroh Warinah, Warinah Wei-Loon Koe Winda Widyanty Yosi Pahala