Article Per Year (5 Year)
p-Index From 2021 - 2026
7.021
P-Index
This Author published in this journals
All Journal Jurnal Informatika dan Teknik Elektro Terapan JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI JURNAL INSTEK (Informatika Sains dan Teknologi) JURNAL TEKNOLOGI DAN OPEN SOURCE Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Journal of Information Systems and Informatics bit-Tech Journal of Economics, Business, and Government Challenges Aviation Electronics, Information Technology, Telecommunications, Electricals, and Controls (AVITEC) JATI (Jurnal Mahasiswa Teknik Informatika) International Journal of Advances in Data and Information Systems Jurnal Sistem Informasi dan Sains Teknologi Nusantara Science and Technology Proceedings Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) International Journal of Engineering, Science and Information Technology Jurnal Ilmiah Wahana Pendidikan KLIK: Kajian Ilmiah Informatika dan Komputer JITSI : Jurnal Ilmiah Teknologi Sistem Informasi International Journal Of Computer, Network Security and Information System (IJCONSIST) COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Prosiding Seminar Nasional Teknik Elektro, Sistem Informasi, dan Teknik Informatika (SNESTIK) PROSISKO : Jurnal Pengembangan Riset dan observasi Rekayasa Sistem Komputer Jurnal Teknik Mesin, Industri, Elektro dan Informatika Biner : Jurnal Ilmiah Informatika dan Komputer Journal of Artificial Intelligence and Digital Business Jurnal Ilmiah Teknik Informatika dan Komunikasi Scientica: Jurnal Ilmiah Sains dan Teknologi Coreid Journal Jurnal Ilmiah Betrik : Besemah Teknologi Informasi dan Komputer Journal of Elektronik Sistem InformasI Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika Journal of Emerging Information Systems and Business Intelligence (JEISBI) Journal of Information Technology and its Utilization Jurnal Ilmu Teknologi Informasi Indonesia (JITIFNA) Jurnal Teknik Informatika dan Teknologi Informasi
Permatasari, Reisa
Department Of Information System Department, Faculty Of Computer Science, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Surabaya 60294, Indonesia
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Physics Social Sciences Transportation Other

Published : 53 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
A Multilingual Approach to Aspect-Based Sentiment Analysis on Gobis Suroboyo Application Reviews using LDA and SVM Puspitasari, Dianita; Wahyuni, Eka Dyar; Permatasari, Reisa
Aviation Electronics, Information Technology, Telecommunications, Electricals, and Controls (AVITEC) Vol 7, No 2 (2025): August
Publisher : Institut Teknologi Dirgantara Adisutjipto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28989/avitec.v7i2.3033

Abstract

The GOBIS application, developed by the Surabaya City Transportation Department, is a digital service designed to provide public transportation information and reduce traffic congestion. Despite having exceeded 100,000 downloads, the application has received numerous complaints from users, as reflected in the multilingual reviews on its platform. To ensure analytical consistency, this research focuses solely on reviews in Indonesian and English. Using Aspect-Based Sentiment Analysis (ABSA), this study employs Latent Dirichlet Allocation (LDA) for aspect identification and Support Vector Machine (SVM) for sentiment classification. The aim of this research is to determine the dominant aspects in user feedback and evaluate the effectiveness of the Support Vector Machine (SVM) model in classifying multilingual reviews. The research results show six main aspects that frequently appear in reviews, namely Application Features and Development, User Suggestions and Service Innovation, Error and Location Accuracy, Delay and Application Usability, Comfort and Service Quality, as well as Route Tracking and Vehicle Information. The Support Vector Machine (SVM) model, tested with 10-fold cross-validation, demonstrates consistent performance, achieving balanced metrics accuracy (74.16%), precision (73.76%), recall (73.54%), and F1-score (73.63%). This highlights its capability in handling multilingual sentiment analysis for application improvement.
Co-Authors Abdul Rezha Efrat Najaf Abdul Rezha Efrat Najaf Abdul Rezha Efrat Najaf Agung Brastama Putra Al-Ghiffari, Syafiq Amalia Anjani Arifiyanti Amalia Anjani Arifiyanti Andhika Rizky Aulia Anindo Saka Fitri Anindo Saka Fitri, Anindo Saka Fitri Aqsa Arumdapta, Gemintang Arrasyid, Nizar Maulana Aryo Sulistiono, Wisnu Aulia Putri Fajar Aviolla Terza Damaliana Ayu Lintang Pratiwi Ayu Pangestuti, Roro Azis Suroni Bahri, Elsa Maya Bonda Sisephaputra Bonda Sisephaputra Bonda Sisephaputra Daniar, Ivan Faiz Dea Ananda Refiza Rahma Dhava Gilang Ramadhan Dhian Satria Kartika Yudha Dhian Satria Yudha Kartika Dimas Fajri Pamungkas Dwi Shahita Efrat Abdul Rezha Najaf Fathan Orvala Fathur Rahmansyah Maulana Muhammad Fatzali, Abrila Febriany, Asri Kinanti Fitri Ana Wati, Seftin Ghea Sekar Palupi Glenn Aurora Arapenta Surbakti Gosal, Andika Hakim, Alif Nur Rahman Hanifa, Fatya Hilman Habib Habibi, Muhammad Ivan Faiz Daniar Izra Noor Zahara Aliya Jannah Arum Kemangi, Anisya Khanza Afiatul Kesya Sakha Nesya Arimawan Lavenia, Nur Lickha Manti, Rival Septian Jeflin Margono, Ferdi Puguh Marsyanda Firlyandita Mochamad Suhri Ainur Rifky Muhammad Daffa Muhammad Muharrom Al Haromainy najoan rizki Nur Aini Rakhmawati Perdana, Firman PUSPITASARI, DIANITA Putra, Muhammad Ardiansyah Eka Putrawanto, Daris Irfan Rahmat Nugroho Saputra Ratih Aisyah Rizka Hadiwiyanti RIZKY ALAMSYAH BIMANTARA Rizky Nugraha Ronggo Alit Ronggo Alit Safitri, Eristya Maya Sakti, Ciptagusti Sila Seftin Fitri Ana Wati Sembilu, Nambi Shafira, Putri Dian Sila Sakti, Ciptagusti Trinanda, Fiqi Akbar Wahyuni, Eka Dyar Wati, Seftin Fitri Ana Wibisono, Mahendra Priyo Wibowo, Nur Cahyo Yovan Febriawan Nurpratama Yuniar, Sella