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All Journal E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Dimensi OIKOS: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Ilmiah Edunomika (JIE) Budimas : Jurnal Pengabdian Masyarakat El-Wasathiya: Jurnal Studi Agama Sidoluhur Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Mimbar Kampus: Jurnal Pendidikan dan Agama Islam Journal of Ekonomics, Finance, and Management Studies
Bambang Mursito
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Journal : El-Mal: Jurnal Kajian Ekonomi

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Factors Affecting Satisfaction Of The Surya Madina Umroh Pilgrimage Sudino; Bambang Mursito; Sarsono
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 4 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i4.1603

Abstract

This research aims to find out the influence of service quality, price perception, customer trust, and promotions on customer satisfaction. Based on the objectives to be achieved, this research is categorized as quantitative descriptive research. This research was carried out at the research location at the Surya Madina Umrah Foundation. In this research, the objects of this research are Umrah customers at the Surya Madina Foundation. The planned time for research is January – December 2023. The population in this study is all 286 Surya Madina Surakarta Umrah pilgrims. The research took 50% of the population as a sample, namely 143 Surya Madina congregation members. The sampling technique in this research used random sampling. After obtaining sufficient data, the data was processed using multiple linear regression analysis tools which were processed using SPSS 26 software. The conclusions obtained were that service quality, price perception, customer trust and promotions had an influence on customer satisfaction.
Co-Authors Anggun Firdaus Sayekti Annisa Nugraheni Aris Susanto Bagus Kuncoro Adi Budi Citra Permana Chumaira Amalia Fadhilah Drs Djumali Dyah Dwi Nugraheni Elfrida Ratnawati Eny Kustiyah Esi Asmaryani Faris Ardiansyah Furaida Nur Afifah Ida Aryati Intan Prawestri Arum Sari Istiatin Istiatin Istiatin Istiatin Istiatin Kartika Hendra Ts Lucia Purnanita Kristianingsih Lukiyanto Lukiyanto Luqman Alfattah Mei Anjarwati Mella Mardayanti Muhammad Maulana Dwi Asmoro Muhammad Rian Kisara Nikita Damayanti Purnanto Purnanto Putri Eka Permatasari Rageel Tri Pitoyo, Fajrin Mustika Hapsari Raisa Aribatul Hamidah Ratna Damayanti ridwan pamungkas Rinta Nurcahyati Rizky Citra Dewi Rochmi Widayanti Sari Kurniati Sarman Sarsono Sarsono Sarsono Siti Maryam Siti Mufidah Siti Nurhayati Sri Hartono Sri Haryanti Sudarwati Sudarwati Sudarwati Sudino Suhendro Supawi Paauthor Supawi Pawenang Sutardi Sutardi Taryza Carolina Utami, Puspa Yeni Trihastuti Yuli Chomsatu Samrotun Yuli Chomsatu Samrotun