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All Journal Publik (Jurnal Ilmu Administrasi) Sawala : Jurnal Administrasi Negara Ganaya: Jurnal Ilmu Sosial dan Humaniora Ideas: Jurnal Pendidikan, Sosial dan Budaya Abdimasku : Jurnal Pengabdian Masyarakat Provider Jurnal Ilmu Pemerintahan (PROJIP) IICSDGs Journal of Artificial Intelligence and Digital Business Public Policy Journal Madani: Multidisciplinary Scientific Journal Dynamics of Rural Society Journal Jambura Journal of Administration and Public Service Socius: Social Sciences Research Journal Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara JianE (Jurnal Ilmu Administrasi Negara) Retorika: Jurnal Komunikasi, Sosial dan Ilmu Politik Kybernology : Jurnal Ilmu Pemerintahan Dan Administrasi Publik Ulil Albab Jurnal Hukum, Administrasi Publik dan Negara
Yacob Noho Nani
Universitas Negeri Gorontalo
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Standar Pelayanan Publik Dalam Meningkatkan Kualitas Pelayanan Sabali, Susanto; Tui, Fenti Prihatini; Nani, Yacob Noho
Jambura Journal of Administration and Public Service Vol 5, No 2 (2025): Volume 5 Nomor 2 April 2025
Publisher : Gorontalo State University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jjaps.v5i2.32383

Abstract

Penelitian ini terkait standar pelayanan publik yang merupakan upaya sistematis untuk menjamin bahwa setiap layanan yang diberikan oleh lembaga publik kepada masyarakat memenuhi kriteria kualitas, efisiensi, dan keadilan. Ini bukan sekadar seperangkat aturan, melainkan komitmen untuk memberikan pengalaman terbaik kepada warga negara dalam setiap interaksi dengan pelayanan pemerintah. Metode penelitian yang digunakan dalam penelitian ini adalah metode penelitian deskriptif dengan pendekatan kualitatif. Hasil Penelitian Menunjukkan Bahwa kualitas pelayanan administrasi sudah berjalan dengan baik dari segi ketampakan fisik (Tangible), kehandalan (Realibility), jaminan (assurance), daya tanggap (responsiveness) untuk menunjang berjalannya pelayanan kurang memadai, tempat pelayanan terbatas, kurangnya kendaraan, dan kurangya memadai jaringan. Dan juga lingkungan di luar kantor masih terbilang kotor, hal ini di karenakan minimnya dana yang tersedia di kantor desa wonggarasi tengah sehingga pemerintah desa sulit untuk memenuhi sarana dan prasarana yang di butuhkan.
PELAYANAN PUBLIK BAGI PENYANDANG DISABILITAS DI KANTOR DINAS SOSIAL KABUPATEN BOLAANG MONGONDOW TIMUR Mokoagow, Novianti; Tohopi, Rustam; Nani, Yakob Noho
Jambura Journal of Administration and Public Service Vol 5, No 2 (2025): Volume 5 Nomor 2 April 2025
Publisher : Gorontalo State University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jjaps.v5i2.32037

Abstract

ABSTRACT The purpose of this study was to determine how public services for people with disabilities are in the Social Service Office of East Bolaang Mongondow Regency, seen from the aspects of tangible (physical evidence), empathy, reliability, responsiveness, and assurance. This research method uses a descriptive approach with qualitative data analysis. Data collection techniques used are observation, interviews, documentation. Based on the results of research in the field, the implementation of the principles of public service at the Social Service Office of East Bolaang Mongondow Regency seen from tangible, empathy, reliability, responsiveness, and assurance has been running quite well. In its implementation, there are still several problems found, namely the lack of facilities in the form of shelters for people with disabilities and not fully meeting the standards of the needs of people with disabilities. In terms of empathy, officers show concern and a friendly attitude, but have not been accompanied by special training to understand the needs of people with disabilities as a whole. In terms of responsiveness, the service is quite fast, but the response to complaints or special requests is not optimal. Meanwhile, the reliability or reliability of service shows consistency in providing services, although sometimes constrained by limited human resources and supporting facilities. From the assurance aspect, the trust of people with disabilities in the competence and professional attitude of officers is quite high, although there is still a need for improvement in terms of delivering information and inclusive service procedures. Overall, although there is a commitment from the Social Service in providing inclusive services, there is still a need for improvement in various aspects so that public services are truly friendly and appropriate for people with disabilities. Keywords: Public Services, People with Disabilities, Social Service ABSTRAK Tujuan dari penelitian ini adalah untuk mengetahui bagaimana pelayanan publik bagi penyandang disabilitas Di Dinas Sosial Kabupaten Bolaang Mongondow Timur, dilihat dari aspek tangible (bukti fisik), emphaty (empati)., reliability (kehandalan), responsiveness (daya tanggap), dan assurence (asuransi). Metode penelitian ini menggunakan pendekatan deskriptif dengan analisis data kualitatif. Teknik pengumpulan data yang digunakan adalah observasi, wawancara, dokumentasi. Berdasarkan hasil penelitian dilapangan bahwa penerapan prinsip pelayanan publik di Kantor Dinas Sosial Kabupaten Bolaang Mongondow Timur dilihat dari tangible, empathy, reliability, responsiveness, dan assurance sudah berjalan cukup baik. Dalam pelaksanaannya masih terdapat beberapa masalah yang ditemukan yaitu kurangnya fasilitas berupa rumah singgah bagi penyandang disabilitas dan belum sepenuhnya memenuhi standar kebutuhan penyandang disabilitas. Pada aspek empati, petugas menunjukkan kepedulian dan sikap ramah, namun belum diiringi dengan pelatihan khusus untuk memahami kebutuhan penyandang disabilitas secara menyeluruh. Dari sisi responsivitas, pelayanan cukup cepat, tetapi tanggapan terhadap keluhan atau permintaan khusus belum maksimal. Sementara itu, reliabilitas atau keandalan pelayanan menunjukkan konsistensi dalam pemberian layanan, meskipun terkadang terkendala oleh keterbatasan sumber daya manusia dan fasilitas pendukung. Dari aspek assurance, kepercayaan penyandang disabilitas terhadap kompetensi dan sikap profesional petugas tergolong cukup tinggi, meskipun masih perlu peningkatan dalam hal penyampaian informasi dan prosedur layanan secara inklusif. Secara keseluruhan, meskipun terdapat komitmen dari pihak Dinas Sosial dalam memberikan pelayanan inklusif, masih dibutuhkan peningkatan pada berbagai aspek agar pelayanan publik benar-benar ramah dan layak bagi penyandang disabilitas. Kata Kunci : Pelayanan Publik, Penyandang Disabilitas, Dinas Sosial
Kualitas Pelayanan Publik Fitrianingsih, Sela; Mozin, Sri Yulianty; Nani, Yacob Noho
Jambura Journal of Administration and Public Service Vol 5, No 1 (2024): Volume 5 Nomor 1 Oktober 2024
Publisher : Gorontalo State University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jjaps.v5i1.31975

Abstract

This research aims to determine and analyze the quality of public services at the SAMSAT office, Bonepantai District, Bone Bolango Regency. The approach used is qualitative with descriptive research type. Data collection uses interviews, observation and documentation. Data analysis uses the Miles and Huberman model. This research shows that the quality of public services at the SAMSAT office in Bonepantai District, Bone Bolango Regency has been implemented well with various commitments to improve service aspects that need to be optimized. The service looks professional and structured in terms of direct evidence (Tangible). In terms of reliability, there is routine monitoring and evaluation to ensure services meet standards. Its responsiveness stands out with efficient queue management and willingness to respond to requests quickly. Service assurance is reflected through transaction security and a focus on the interests of the community. The aspect of empathy (Empathy) is also maintained by friendly treatment, attention and a helpful attitude towards the community. Overall, this office provides responsive, reliable, safe and empathetic service to the community.
Implementasi Program Bantuan Langsung Tunai (BLT) Dana Desa di Kecamatan Modayag Barat Kabupaten Bolaang Mongondow Timur Mamonto, Armitha; Aneta, Yanti; Nani, Yacob Noho
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 2, No 9 (2025): Vol. 2. No. 9, April 2025
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.15324001

Abstract

This study aims to identify and explain the implementation of the Village Fund Direct Cash Assistance (BLT) Program in Modayag Barat Subdistrict, East Bolaang Mongondow Regency. It is viewed from the following aspects: (1) communication, (2) resources, (3) disposition of the implementers, and (4) bureaucratic structure. This research uses a qualitative approach with descriptive research methods and qualitative analysis. Data collection techniques used in this study include observation, interviews, and documentation. The results of the study indicate that the implementation of the Village Fund BLT Program in Modayag Barat Subdistrict, East Bolaang Mongondow Regency, has been carried out, although there are still some obstacles in its implementation that show inefficiencies in the process. In terms of communication, the village government has conducted special village meetings, determined prospective beneficiaries, and conducted public outreach. However, communication between the village government and the regional government remains ineffective, which affects the smoothness of the program. The resources involved in the implementation of the program include village heads, village officials, the Village Consultative Body (BPD), and BLT facilitators at the subdistrict level. The amount of aid distributed is IDR 300,000 per beneficiary household (KPM), adjusted according to the Village Fund budget of each region. In terms of implementers’ disposition, no significant obstacles were found since all processes were carried out by the village apparatus, supported by the BPD and BLT facilitators. The village government is fully responsible for all stages of implementation, from data verification and beneficiary determination to fund disbursement. The bureaucratic structure of BLT implementation refers to mechanisms established by the village head, consisting of a series of processes starting from the determination of beneficiary criteria through special village meetings, followed by official determination meetings, preparation of meeting minutes and attendance lists, and public dissemination. The final stage of this program’s implementation is the cash distribution of aid, delivered directly to beneficiaries based on the pre-established list.  
Peran Pemerintah Desa Dalam Meningkatan Pemberdayaan Masyarakat Desa Kasango Kecamatan Taliabu Barat Laut Kabupaten Pulau Taliabu Propinsi Maluku Utara S, Sarman; Tohopi, Rustam; Nani, Yacob Noho
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 2, No 9 (2025): Vol. 2. No. 9, April 2025
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.15301448

Abstract

This study aims to analyze the role of the Kasango Village Government, Pulau Taliabu Regency, in enhancing community empowerment through four key roles: regulator, dynamizer, facilitator, and catalyst. This research employs a qualitative approach with data collection techniques including interviews, observation, and documentation. The findings indicate that the government's role as a regulator is not yet optimal due to the absence of comprehensive village regulations. As a dynamizer, the village government has encouraged community participation through financial incentives and skill training programs based on local potential; however, this participation remains temporary. As a facilitator, the village government has provided basic infrastructure and direct cash assistance, but poor maintenance of infrastructure remains a major obstacle. Meanwhile, as a catalyst, the village government has allocated funds to the fisheries and agriculture sectors, though these efforts have not been followed by adequate mentoring. Therefore, improvements in regulation development, increased community participation, and program mentoring are necessary to ensure sustainability and effectiveness. Additionally, alternative funding sources are needed to overcome budget limitations.
Pemerintah di Tengah Isu Pengelolaan Tambang Tradisional Pohuwato  Prasetia, Dimas; Isa, Rusli; Nani, Yacob Noho
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 2, No 9 (2025): Vol. 2. No. 9, April 2025
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.15273432

Abstract

This study aims to determine the Role of Government in the Management of Traditional Mining in Pohuwato Regency as seen from: Government as a Regulator, Government as a Dynamist and Government as a Facilitator. This research method uses a descriptive approach with qualitative data analysis. Data collection techniques used are observation, interviews, documentation. Data analysis techniques through the following stages: Data Reduction, Data Presentation and Conclusions. Based on the results of the research analyzed in the field, the Role of Government in the Management of Traditional Mining in Pohuwato Regency, seen from: Government as a Regulator, Government as a Dynamisator and Government as a Facilitator, has been carried out well, but there are still some things that need to be fixed and improved, namely the lack of understanding of the community regarding the regulations set by the government. There needs to be socialization or explanation to the community regarding the regulations. As well as increasing or providing facilities that are useful for the mining community.
A Collaborative Governance in the Implementation of the Family Hope Program in Tilamuta District, Boalemo Regency Makuta, Syahril; Nani, Yacob Noho; Tohopi, Rustam
PROVIDER JURNAL ILMU PEMERINTAHAN Vol. 4 No. 1 (2025): April 2025 - September 2025
Publisher : Program Studi Ilmu Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59713/projip.v4i1.1271

Abstract

This research aims to find out and describe Collaborative Governance in the Implementation of the Family Hope Program in Tilamuta District, Boalemo Regency. Viewed from the Collaborative Process dimension: (a) Face to face dialogue, (b) Trust Building (building trust), (c) Commitment to process (commitment in the process), (d) shared Understanding (shared understanding) , (e) Intermediate Outcomes (interim final results). This research method uses a qualitative approach, a descriptive research method with qualitative analysis. Data collection techniques used in this research are observation, interviews and documentation. The research results show that Collaborative Governance in the Implementation of the Family Hope Program (PKH) in Tilamuta District, Boalemo Regency has been implemented, although the process is not yet optimal. This can be seen from the indicators of the collaboration process. Face to face dialogue has been carried out by agencies and stakeholders related to PKH, in the form of coordination meetings, outreach and other formal meetings. but this was not optimal because the meetings were not too intense. Building trust (Trust Building) has been built by relevant agencies and stakeholders, seen from the coordination and communication carried out by each party so that a sense of mutual trust is formed. (commitment to process) commitment in the collaboration process has been carried out by each party involved in implementing PKH, this can be seen from the coordination meeting where each party sat together to discuss solutions to resolve obstacles so that PKH runs effectively. (shared understanding) A common understanding has been carried out by the agencies and stakeholders involved in implementing PKH, even though each party has a different vision, in the collaborative process each party unites the goal for better PKH implementation, this can be seen from the coordination between parties. (intermediate outcomes) interim final results in the collaboration process carried out by agencies and other stakeholders have resulted in better cross-sector coordination and more accurate data integration. This synergy makes program monitoring easier and ensures that KPMs have optimal access to supporting services such as social and education. Penelitian ini bertujuan mengetahui dan mendiskripsikan Collaborative Governance dalam Implementasi Program Keluarga Harapan di Kecamatan Tilamuta Kabupaten Boalemo. Dilihat dari dimensi Collaborative Process: (a) Face to face dialogue (dialog tatap muka), (b) Trust Building (membangun kepercayaan), (c) Commitment to process (komitmen dalam proses), (d) shared Understanding (Pemahaman bersama), (e) Intermediate Outcomes (Hasil akhir sementara). Metode Penelitian ini menggunakan Pendekatan Kualitatif ini metode penelitian deskriptif dengan analisis kualitatif. Teknik Pengumpulan data yang digunakan dalam penelitian ini adalah observasi, wawancara dan dokumentasi. Hasil penelitian menunjukan bahwa Collaborative Governance dalam Implementasi Program Keluarga Harapan (PKH) di Kecamatan Tilamuta Kabupaten Boalemo telah di Implementasikan, meskipun prosesnya belum optimal. Hal ini dilihat dari indikator proses kolaborasi. dialog tatap muka (Face to face) telah dilakukan oleh Instansi dan Stakeholder terkait PKH, dalam bentuk rapat Koordinasi, sosialisasi dan pertemuan formal lainnya. tetapi hal ini belum optimal karena pertemuan yang dilakukan tidak terlalu intens. Membangun kepercayaan (Trust Building) telah dibangun oleh instansi dan stakeholder terkait, dilihat dari koordinasi dan komunikasi yang dilakukan oleh masing-masing pihak sehingganya terbentuknya rasa saling percaya. (commitmen to procces) komitmen dalam proses kolaborasi telah dilakukan oleh masing-masing pihak yang terlibat dalam implementasi PKH, hal ini dilihat rapat koordinasi yang dimana masing-masing pihak duduk bersama membahas solusi untuk menyelesaikan kendala agar PKH berjalan efketif. (shared understanding) Pemahaman bersama telah dilakukan oleh instansi dan stakeholder yang terlibat dalam pelaksanaan PKH, meskipun setiap pihak memiliki visi yang berbeda akan tetapi dalam proses kolaborasi setiap pihak menyatukan tujuan untuk pelaksaan PKH yang lebih baik, hal ini dilihat dari koordinasi antar pihak. (intermediate outcommes) hasil akhir sementara dalam proses kolaborasi yang telah dilakukan oleh instansi dan stakeholder lainnya telah menghasilkan koordinasi lintas sektor yang lebih baik dan integrasi data yang lebih akurat. Sinergi ini membuat pengawasan program lebih mudah dan memastikan KPM memiliki akses yang optimal ke layanan pendukung seperti sosial dan pendidikan.
Implementation Of Early Marriage Age Restrictions Policy (Case Study Of Religious Affairs Office, Paguyaman District, Boalemo Regency) Abdullah, Sri Ainun; Tahir, Arifin; Nani, Yacob Noho
Public Policy Journal Vol 6, No 1 (2025)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v6i1.2876

Abstract

This study aims to describe (1) Implementation of Early Marriage AgeRestriction Policy (Case Study of Religious Affairs Office, Paguyaman District,Boalemo Regency) (2) Inhibiting factors in the implementation of early marriagepolicy (Case Study of Religious Affairs Office, Paguyaman District, BoalemoRegency). The approach in this study uses a qualitative approach with adescriptive research type. Data collection in the study using observation,interview, and documentation techniques. The results of this study are that (1)Implementation of Early Marriage Age Restriction Policy in Paguyaman District,Boalemo Regency consisting of communication, resources, disposition andbureaucratic structure. Of the four aspects, it is not yet effective enough inimplementation. (2) the determining factors for the success of theimplementation of the Early Marriage Age Restriction policy in PaguyamanDistrict, Boalemo Regency, seen from environmental, social, and cultural aspects,are not yet good enough. There still needs to be a more holistic and sensitiveapproach to local conditions.
Analisis Beban Kerja sebagai Instrumen Penataan SDM: Studi Implementasi di Itwasda Polda Gorontalo Linggar Wati, Lina; Tahir, Arifin; Nani, Yacob Noho
Ganaya : Jurnal Ilmu Sosial dan Humaniora Vol 8 No 4 (2025): Article in Press
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/ganaya.v8i4.4897

Abstract

Workload disparities in police organizations threaten the effectiveness of internal oversight functions. The Regional Inspectorate (Itwasda) of Gorontalo Regional Police faces an imbalanced distribution of workload across sections reaching 35%, with indications of overload in some personnel and underutilization in others. This study aims to analyze the effectiveness of Workload Analysis (WLA) implementation as a human resource management instrument at Itwasda Gorontalo Regional Police, identify supporting and inhibiting factors, and formulate strategic recommendations for optimizing human resource management. The research methodology employs a descriptive qualitative approach with data collection techniques through in-depth interviews, participatory observation, and documentation studies. Data analysis was conducted using the Miles and Huberman interactive model, with data validity ensured through source and method triangulation as well as member checks. Research findings reveal significant workload disparities: Itbid Section (138% - overload), Dumasan Section (142% - overload), and Renmin Section (76% - underutilized). WLA implementation successfully reduced disparities from 66% to 23% following task redistribution, with a 35% increase in organizational efficiency and 20% improvement in personnel job satisfaction. Supporting factors include leadership commitment, data availability, and quality human resource capacity. Main constraints are limitations in integrated information systems, personnel resistance to change, and limited technical understanding of WLA methodology. The study concludes that WLA implementation effectively addresses workload disparities and enhances organizational performance through proportional task redistribution. Strategic recommendations include strengthening leadership commitment, continuous training, digital information system development, effective change management, and replicating best practice models to other police units to achieve professional and accountable human resource governance.
Perilaku Birokrasi dalam Pelayanan Pajak Bumi dan Bangunan di Desa Tuladenggi Kecamatan Telaga Biru Agreyz Fratiwi H. Kalay; Rustam Tohopi; Yacob Noho Nani
Jurnal Hukum, Administrasi Publik dan Negara Vol. 2 No. 5 (2025): September : Jurnal Hukum, Administrasi Publik dan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/hukum.v2i5.637

Abstract

The background of this study is based on fluctuations in the realization of PBB in Tuladenggi Village, Telaga Biru Subdistrict, which has not consistently reached its target, even though PBB is an important source of support for local revenue. This condition is caused by low awareness and compliance among taxpayers, limited understanding among the community regarding payment mechanisms, and suboptimal bureaucratic behavior in providing services. The purpose of this study is to describe the behavior of the bureaucracy in PBB services in Tuladenggi Village, Telaga Biru District, with a focus on the aspects of responsibility, responsiveness, and commitment and consistency of village officials. The research method used is descriptive qualitative with data collection techniques through observation, in-depth interviews, and documentation. The results show that bureaucratic behavior in PBB services in Tuladenggi Village is already in place, but it is not yet fully optimal. In terms of responsibility, officials have distributed SPPT and conducted socialization, but the information is often late and unclear. In terms of responsiveness, officials have attempted to adjust their approach to the community's conditions through direct services and personal communication, but some community members feel that some officials are still not proactive enough. In terms of commitment and consistency, village officials have demonstrated their seriousness through administrative record-keeping, routine evaluations, and proactive services, although they still face obstacles.
Co-Authors Abdulatif, Fatmawati Abdullah, Sri Ainun Agreyz Fratiwi H. Kalay Alfazrin Hela Anwar A, Anwar Arif Bobihu arifin tahir Asna Aneta Bakari, Maimun Dai, Fahria A. Darminto Abuba Dimas Prasetia, Dimas Djali, Sri Novita Afriani Nur Djoko Lesmana Radji Fenti Prihatini Dance Tui Fitriani Ence Fitrianingsih, Sela Hasan, Cindy Aulia Irawaty Igirisa Ismet Sulila Juriko Abdussamad Jusuf, Abdurrahman K. Kadir, Melisya Kadullah, Priti Melani Kasim, Maqfira A. Linggar Wati, Lina M. Uloli, Nazwa Aulia Makuta, Syahril Mamonto, Armitha Mamonto, Rahmadayanti Maurel Nurislamiyah D. Ina Mokoagow, Novianti Monoarfa, Sitti Salsabila Mowuu, Dewi Cantika Putri Mozin, Sri Yulianty Mozin, Yulianty Muchtar Ahmad Mukusibu, Naldiyanto Nur Djali, Sri Novita Afriani Romy Tantu Rosman Ilato Rusli Isa S, Sarman Sabali, Susanto Saiful Annam Siko Fadil Muhamad Siti Fatimah Sri Delfi Nakii Sri Rahmatia Kadir Sri Yulianty Mozin Sumaga, Siti Anisa Suprianto, Sri Astuti Tohopi, Rustam Tulie, Evan Trisno F Udin Hamim Wantu, Sastro Mustapa Yakobu, Fauzia P. Pratiwi Yakobus, Fauzia P. Pratiwi Yanti Aneta Yusuf, Ismiyati Zuchri Abdussamad