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All Journal Journal of Governance and Public Policy Publik (Jurnal Ilmu Administrasi) Sawala : Jurnal Administrasi Negara Ganaya: Jurnal Ilmu Sosial dan Humaniora Ideas: Jurnal Pendidikan, Sosial dan Budaya Abdimasku : Jurnal Pengabdian Masyarakat Provider Jurnal Ilmu Pemerintahan (PROJIP) IICSDGs Journal of Artificial Intelligence and Digital Business Public Policy Journal Madani: Multidisciplinary Scientific Journal Jurnal Pengabdian Masyarakat Bangsa MIMBAR : Jurnal Sosial dan Pembangunan Dynamics of Rural Society Journal Jambura Journal of Administration and Public Service Socius: Social Sciences Research Journal Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara JianE (Jurnal Ilmu Administrasi Negara) Retorika: Jurnal Komunikasi, Sosial dan Ilmu Politik Kybernology : Jurnal Ilmu Pemerintahan Dan Administrasi Publik Sosiologi: Jurnal Penelitian dan Pengabdian Kepada Masyarakat Ulil Albab Jurnal Hukum, Administrasi Publik dan Negara
Yacob Noho Nani
Universitas Negeri Gorontalo
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MASYARAKAT Fatimah, Siti; Nani, Yacob Noho; Tohopi, Rustam
Jambura Journal of Administration and Public Service Vol 4, No 1 (2023): Volume 4 Nomor 1 Oktober 2023
Publisher : Gorontalo State University

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Abstract

Penelitian ini bertujuan mengetahui pengaruh kualitas pelayanan terhadap kepuasan masyarakat di Kantor Desa Molas Kecamatan Bongomeme Kabupaten Gorontalo. Pendekatan penelitian yang digunakan adalah pendekatan kuantitatif. Jenis data dalam penelitian ini adalah primer. Teknik pengumpulan data dengan cara melakukan penyebaran angket/ kuesioner kepada masyarakat. Teknik analisis data yang digunakan adalah analisis regresi sederhana. Hasil uji analisis regresi yang menunjukkan bahwa kualitas pelayanan yang semakin baik akan meningkatkan kepuasan masyarakat pada Kantor Desa Molas Kecamatan Bongomeme Kabupaten Gorontalo. Hasil uji t hitung menunjukan bahwa Kualitas Pelayanan berpengaruh positif dan signifikan terhadap Kepuasan Masyarakat Di Kantor Desa Molas Kecamatan Bongomeme Kabupaten Gorontalo. Dengan demikian hipotesis pertama (Ha) dapat dibuktikkan atau diterima. Hasil uji koefisien determinasi diperoleh nilai R Square sebesar 0,651 atau 65,1% memiliki tingkat pengaruh tinggi. Dengan kata lain bahwa sebesar 65,1% dari variabel bebas X (Kualitas Pelayanan) memberikan kontribusi untuk variabel Y (Kepuasan Masyarakat), adapun sisanya sebear 0,349 atau 34,9% berupa kontribusi dari variabel yang belum diteliti yaitu motivasi, partisipasi, dan kepemimpinan. Kata Kunci: Kualitas Pelayanan, Kepuasan Masyarakat
STUDI LAYANAN AKADEMIK Tulie, Evan Trisno F; Abdussamad, Zuchri; Nani, Yacob Noho
Jambura Journal of Administration and Public Service Vol 4, No 2 (2024): Volume 4 Nomor 2 April 2024
Publisher : Gorontalo State University

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Abstract

Abstrak Penelitian ini bertujuan untuk mengetahui layanan akademik pada Program Studi Magister Administrasi Publik Pascasarjana Universitas Negeri Gorontalo. Pendekatan yang digunakan yakni Mix Method dengan model Eksplanatori. Pengumpulan data menggunakan wawancara, observasi dan dokumentasi serta kuesioner. Analisis data menggunakan analisis statistik deskriptif dan kualitatif model Miles dan Huberman. Hasil penelitian ini menunjukan bahwa (1) layanan akademik berdasarkan aspek bukti langsung (Tangible) pada Program Studi Magister Administrasi Publik Pascasarjana Universitas Negeri Gorontalo sebesar 81,16% yang berada pada kriteria “cukup berkualitas”. (2) layanan akademik berdasarkan aspek kehandalan (Reliability) pada Program Studi Magister Administrasi Publik Pascasarjana Universitas Negeri Gorontalo sebesar 88,49% yang berada pada kriteria yang “berkualitas”. (3) layanan akademik berdasarkan aspek daya tanggap (Responsiveness) pada Program Studi Magister Administrasi Publik Pascasarjana Universitas Negeri Gorontalo sebesar 84,53% yang berada pada kriteria yang “berkualitas”. (4) layanan akademik berdasarkan aspek jaminan (Assurance) pada Program Studi Magister Administrasi Publik Pascasarjana Universitas Negeri Gorontalo sebesar 81,86% yang berada pada kriteria yang “cukup berkualitas”. (5) layanan akademik berdasarkan aspek empati (Emphaty) pada Program Studi Magister Administrasi Publik Pascasarjana Universitas Negeri Gorontalo sebesar 86,97% yang berada pada kriteria yang “berkualitas”.
Kualitas Pelayanan Publik (Studi Kasus di Kantor Samsat Kecamatan Bonepantai Kabupaten Bone Bolango) Fitrianingsih, Sela; Mozin, Yulianty; Nani, Yacob Noho
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 1, No 11 (2024): June
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.11617843

Abstract

This research aims to determine and analyze the quality of public services at the SAMSAT office, Bonepantai District, Bone Bolango Regency. The approach used is qualitative with descriptive research type. Data collection uses interviews, observation and documentation. Data analysis uses the Miles and Huberman model. The results of this research show that the quality of public services at the SAMSAT office in Bonepantai District, Bone Bolango Regency has been implemented well with various commitments to improve service aspects that still need to be optimized. In terms of direct evidence (Tangible), the service looks professional and structured. In terms of reliability, there is routine monitoring and evaluation to ensure services meet standards. Its responsiveness stands out with efficient queue management and willingness to respond to requests quickly. Service assurance is reflected through transaction security and a focus on the interests of the community. The aspect of empathy (Empathy) is also maintained by friendly treatment, attention and a helpful attitude towards the community. Overall, this office provides responsive, reliable, safe and empathetic service to the community.
Faktor yang Menentukan Implementasi Kebijakan Retribusi Jasa Usaha Pada Objek Wisata Lombongo di Kabupaten Bone Bolango Bakari, Maimun; Tui, Fenti Prihatini; Nani, Yacob Noho
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 1, No 11 (2024): June
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.11663743

Abstract

This research aims to identify and describe the factors determining the implementations of retribution policy of business service at Lombongo tourist attractions in Bone Bolango Regency. The research employs a qualitative approach with a descriptive research design. Techniques of data collection include observation, interview, and documentation, while data analysis utilizes the Huberman model. Furthermore, the research focused on the factors influencing the implementation of retribution policy of business service at Lombongo tourist attractions, examined through communication, resource availability, implementer disposition/attitude, and bureaucratic structure. The results indicate that the factors determining the implementation of retribution policy of business service at Lombongo tourist attractions are not functioning optimally. Communication between implementers and target groups has been established well on a vertical level; however, there exist a gap between the information received and observations made in the field, necessitating further optimization. Resources factors- including human resources, facilities, and budget-require enhancement to improve the development of Lombongo tourist attractions. The disposition/attitude of implementers has not been optimal, as proved by visitors’ lack of awareness regarding retribution payments and the insufficient assertiveness of retribution collectors in carrying out their duties. In terms of bureaucratic structure, the system is functioning adequately, as indicated by clearly defined roles and responsibilities and the presence of standard operating procedures related to the collection of retribution in Bone Bolango Regency.  
Implementasi Kebijakan Pengembangan Pariwisata Bone Bolango (Studi Kasus Pada Wisata Hiu Paus Botubarani) Yakobu, Fauzia P. Pratiwi; Aneta, Yanti; Nani, Yacob Noho
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 1, No 11 (2024): June
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.11664027

Abstract

This research aims to understand and describe (1) How is the implementation oof the Bone Bolango tourism development policy, specifically in the botubarani whale shark tourism (2) Determining factors for the success of the implementation of Bone Bolango tourism development policy, particularly in botubarani whale shark tourism. The research employs qualitative with descriptive reaserch type. Data collection methods include observation, interviews, and documentation. Data analysis utilizes the Huberman model. This research also found thet implementing the Bone Bolango toutism development policy, particulary in Botubarani wahel shark tourism, has been effectively executed according to the planning in RIPPDA Number 2 of 2013. However, the govermenment should plan additional attractions for Botubarani whale shark tourism. The execution has followed the plans, but the local government should pay more attention to the facilities available at Botubarani whale shark tourism, and evaaluations are conducted every six months. However, challenges include the formation factor, where there is still a lack of specific information giving structures such as the Touris Information Center (TIC), anf the community has yet to fully exploit the potentials available within this tourism site, such as establishing seafood culinary businesses considering it is a marine/oceanic tourism site.
Pengaruh Kualitas Pelayanan Terhadap Kinerja Pegawai Dikantor Badan Pemeriksa Keuangan Perwakilan Provinsi Gorontalo Kadir, Melisya; Igirisa, Irawaty; Nani, Yacob Noho
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 1, No 10 (2024): May
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.11185960

Abstract

Service quality greatly influences employee performance. The aim of this research is to find out how much influence service quality has on employee performance at the Gorontalo Province Representative Financial Audit Agency office. The researcher took the research location at the office of the Gorontalo Province Representative Financial Audit Agency with a sample size of 50 respondents. The research method used in this research is a quantitative method. Data collection techniques were obtained from the results of observations and distribution of questionnaires and using data analysis techniques using simple linear regression tests and coefficient of determination tests. From the results of data analysis in this study, it is stated that the respondents' responses regarding the service quality variable have an average of good alternative answer criteria. Meanwhile, the employee performance variable has an average alternative answer which is quite good. From the research results, it can be concluded that there is a positive and significant influence between service quality on employee performance at the Gorontalo Province Representative Financial Audit Agency office of 84.3% and the remaining 15.7% is influenced by other variables not examined in this research               .  
Pengelolan Objek Wisata Dalam Upaya Meningkatkan Kesejahteraan Masyarakat Desa Molotabu Kecamatan Kabila Bone Kabupaten Bone Bolango Sulila, Ismet; Nani, Yacob Noho; A, Anwar
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 1, No 11 (2024): June
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.11365432

Abstract

Tourist Attraction Management is an activity that aims to manage, empower and utilize the potential of natural resources, especially Molotabu Beach tourism in Molotabu Village, to create a superior tourist destination area and attract tourists so that people have the opportunity to improve their standard of living through businesses around tourism. This research aims to determine the management of the Molotabu Beach tourist attraction in an effort to improve the welfare of the Molotabu Village community and to find out the factors that determine the success of managing the Molotabu Beach tourist attraction. The research method used is qualitative, namely a form of research that aims to provide a general description of various field data collected objectively with a phenomenological type. The data collection techniques used were observation, interviews with a number of informants and documentation of data analysis used using an interactive analysis model. The research results show that the management of the Molotabu Beach tourist attraction in an effort to improve the welfare of the people of Molotabu Village is quite successful but not yet fully optimal, because there are several things that still need to be addressed. This can be seen from the aspects of (1) Planning, (2) Organizing, (3) Mobilizing, (4) Supervising. Factors that determine the success of managing the Molotabu Beach tourist attraction (a) Human Resources (b) Financial Resources/Funds. These two factors still have obstacles in terms of implementation so that in the future they still need improvement.
Peran Pemerintah Desa Dalam Pembangunan Infrastruktur di Desa Bubode Kecamatan Tomilito Kabupaten Gorontalo Utara Kasim, Maqfira A.; Ilato, Rosman; Nani, Yacob Noho
Madani: Jurnal Ilmiah Multidisiplin Vol 2, No 6 (2024): Madani, Vol 2, No. 6 2024
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.11531712

Abstract

This research aims to determine the role of the Village Government in Infrastructure Development in Bubode Village, Tomilito District, North Gorontalo Regency as seen from the dimensions of (1) Regulator, (2) Dynamisator, (3) Facilitator. The research method used is qualitative with descriptive research type. Data collection was carried out by observation, interviews and documentation. The results of this research show that the Government's role in infrastructure development is good. In terms of (1) Regulators, the village government and the community jointly determine policies to ensure that development will be implemented in accordance with community expectations. (2) Dynamisator, the village government can encourage the community to actively participate in development so that it can run the wheels of government. (3) Facilitator, it cannot be said that it has not been implemented well because infrastructure development still experiences several obstacles in maintaining development such as village roads, bridges and livable houses.
Strategi Pengembangan Objek Wisata Pemandian Lombongo Kabupaten Bone Bolango Nur Djali, Sri Novita Afriani; Nani, Yacob Noho; Tohopi, Rustam
Madani: Jurnal Ilmiah Multidisiplin Vol 2, No 6 (2024): Madani, Vol 2, No. 6 2024
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.11740765

Abstract

This research aims to identify and describe the development strategy for the Lombongo baths as a tourism object, as well as to identify the government’s startegy for developing Lombongo tourism through the aspects of strenghts, weaknesses, opportunities, and threats. The research method is descriptive qualitative, and the data collection technique is through observation, interviews, and documentation. The data analysis uses the Huberman method. The findings show that several aspects of the development startegy for the Lombongo baths as a tourism object in Bone Bolango Regency is conducted optimally. For Example, from the strenghts aspect, it is identified that the infrastructure facilities for this tourism object are already optimized, and from the opportunities espect, it is identified that the development of this tourism object is well conducted as it can help the local community. However, several aspects are not well optimized, such as in the weaknesses aspect, it is identified that some units that are built by the local government have not functioned optimally due to the lack of custodians for each unit, and in the threat aspect is the probability of natural disasters that can cause significant losses.
PENGARUH MOTIVASI KERJA TERHADAP KINERJA PERANGKAT DESA KAIDUNDU KECAMATAN BULAWA KABUPATEN BONE BOLANGO Mamonto, Rahmadayanti; Ismet Sulila; Yacob Noho Nani
Kybernology Jurnal Ilmu Pemerintahan dan Administrasi Publik Vol. 2 No. 2 (2024): Desember 2024
Publisher : Yayasan Panca Bakti Wiyata Pangandaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71128/kybernology.v2i2.136

Abstract

The Effect of Work Motivation on the Performance of Kaidundu Village Apparatus, Bulawa District, Bone Bolango Regency. S1 Public Administration Study Program, Department of Public Administration, Faculty of Social Sciences, Gorontalo State University. Supervisor I Ismet Sulila, , and Supervisor II Yacob Noho Nani, This study aims to determine the Influence of Work Motivation on the Performance of Kaidundu Village Apparatus, Bulawa District, Bone Bolango Regency. The sample in this study is 12 people consisting of 12 employees. The research method used is quantitative. The type of data in this study is primary. The data collection technique is by distributing questionnaires. The data analysis technique uses simple linear regression. The results of the analysis showed that the t-count for the work motivation variable was 2.659. Meanwhile, the t-table value of the significant level is 5% and the free degree n-k or 12-2=10 is 2.228. If the two t-values are compared, then the t-calculated value is greater than the t-table (2.659>2.228). Thus, the hypothesis that there is an influence of work motivation on the performance of village apparatus is accepted. Therefore, it can be concluded that at the level of 95% that work motivation has a positive and significant effect on the performance of the Kaidundu Village Apparatus, Bulawa District, Bone Bolango Regency.
Co-Authors Abdulatif, Fatmawati Abdullah, Sri Ainun Abdullatif, Fatmawati Agreyz Fratiwi H. Kalay Alfazrin Hela Anwar A, Anwar Aprianti, Ni Kadek Elia Arif Bobihu arifin tahir Arista Dotulong, Nur Asna Aneta Badjuka, Alexander Bakari, Maimun Dai, Fahria A. Darminto Abuba Dimas Prasetia, Dimas Djali, Sri Novita Afriani Nur Djoko Lesmana Radji Fenti Prihatini Dance Tui Fitriani Ence Fitrianingsih, Sela Gobel, Syafiga Nurcahyani Hasan, Cindy Aulia Hasanuddin, Nur Ain G. Hulopi, Adelia Ina, Maurel Nurislamiyah D. Irawaty Igirisa Ismet Sulila Juriko Abdussamad Jusuf, Abdurrahman K. Kadir, Melisya Kadullah, Priti Melani Kasim, Maqfira A. Latuba, Mirawati Linggar Wati, Lina M. Uloli, Nazwa Aulia Makuta, Syahril Mamonto, Armitha Mamonto, Rahmadayanti Mokoagow, Novianti Monoarfa, Sitti Salsabila Mowuu, Dewi Cantika Putri Mozin, Sri Yulianty Mozin, Yulianty Muchtar Ahmad Mukusibu, Naldiyanto Nur Djali, Sri Novita Afriani Pakaya, Rahmatia Romy Tantu Rosman Ilato Rusli Isa S, Sarman Sabali, Susanto Saiful Annam Siko Fadil Muhamad Siti Fatimah Sri Delfi Nakii Sri Rahmatia Kadir Sri Yulianty Mozin Sri Yulianty Mozin Sugiato, Fiki Sumaga, Siti Anisa Suprianto, Sri Astuti Tohopi, Rustam Tui , Fenti Prihatini Dance Tulie, Evan Trisno F Udin Hamim Wantu, Sastro Mustapa Yakobu, Fauzia P. Pratiwi Yakobus, Fauzia P. Pratiwi Yanti Aneta Yusuf, Ismiyati Zuchri Abdussamad