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All Journal Jurnal Master Pariwisata (JUMPA) Journal of Economic, Bussines and Accounting (COSTING) JURNAL PENDIDIKAN TAMBUSAI Jurnal Informatika Ekonomi Bisnis Jurnal Kepariwisataan dan Hospitalitas Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Manajemen Toba: Journal of Tourism, Hospitality, and Destination Jurnal Abdi Masyarakat Jurnal Ilmiah Pariwisata dan Bisnis Jurnal Sosiologi, Antropologi, dan Budaya Nusantara BINA CIPTA JGEN : Jurnal Pengabdian Kepada Masyarakat Panggung Kebaikan : Jurnal Pengabdian Sosial Jurnal Ilmiah Pariwisata
Juniarta, Pande Putu
Institut Pariwisata Dan Bisnis Internasional
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Peningkatan Kompetensi Kewirausahaan Guru dan Siswa SMKN 4 Denpasar Melalui Pelatihan Business Model Canvas I G A Krisna Lestari; Ni Ketut Bintang Winantari Ningsih; Pande Putu Juniarta
Panggung Kebaikan : Jurnal Pengabdian Sosial Vol. 1 No. 3 (2024): Agustus : Panggung Kebaikan : Jurnal Pengabdian Sosial
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/panggungkebaikan.v1i3.347

Abstract

The rapid era of technology plays an important role in driving new entrepreneurship. The aim of the community service activity to be conducted is to foster an entrepreneurial spirit and increase knowledge about the business model canvas, design thinking, business plan proposal, digital marketing, and marketplace. The community service activity will be held at SMKN 4 Denpasar. The participants are students of SMKN 4 Denpasar. The problem faced by the school is the lack of training activities related to entrepreneurship. The solution offered to the partners is to provide training to build an entrepreneurial spirit. The method used in this community service activity includes socialization or counseling, discussion, simulation, and application. The results of the community service activities that have been carried out are that the students of SMKN 4 Denpasar have knowledge and are able to create business concepts through the business model canvas, design thinking, business plan proposal, digital marketing, and marketplace.
Inovasi Nelayan pada Ekowisata Kampoeng Kepiting, Tuban, Bali Putu Wira Parama Suta; Ni Putu Lilik Widyayanthi; Anak Agung Ayu Ratih Kesumadewi; Pande Putu Juniarta
TOBA: Journal of Tourism, Hospitality, and Destination Vol. 4 No. 2 (2025): Mei 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/toba.v4i2.5179

Abstract

Fishermen community in the Tuban area is well aware of the ongoing tourism activities and criticizes these activities for providing limited benefits to them. By utilizing the mangrove ecosystem, the local fishermen in Tuban are attempting to develop ecotourism based on education and mangrove conservation. This study aims to explore the innovations made by fishermen at Kampoeng Kepiting Ecotourism, Tuban, Bali. This research is important because the role of the fishing community in innovation at Kampoeng Kepiting Ecotourism can determine the sustainability of the mangrove ecotourism in Tuban Village. The discovery and development of innovations that utilize the mangrove ecosystem as a foundation make Kampoeng Kepiting ecotourism offer unique tourist attractions not found elsewhere. The research methodology used is qualitative, employing qualitative observation, interviews, and document analysis to examine field issues, complemented by a flowchart illustrating the relationship between participation and innovation in Kampoeng Kepiting Ecotourism. The results depict a mutually supportive relationship between the Wanasari fishermen group, ecotourism innovations, and Bali’s ecotourism programs in achieving the sustainability of Kampoeng Kepiting Ecotourism. The fishermen group, as the main actors, plays a role in innovation and program implementation, which contributes to the overall sustainability of the ecotourism. The role of the fishing community in effectively running ecotourism programs and the innovations at Kampoeng Kepiting Ecotourism are reflected in the creation and development of tourist attractions as well as the relationship between the fishermen’s roles and innovation.
Pengaruh Komunikasi dan Kepribadian terhadap Kinerja Karyawan Wirawan, I Kadek Candra; Sanjaya, I Wayan Kiki; Juniarta, Pande Putu
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 4 No. 3 (2025): Jurnal Ilmiah Pariwisata dan Bisnis Maret 2025
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v4i3.945

Abstract

Pariwisata merupakan pemasukan terbesar yang diperoleh di Indonesia, maka dari itu dengan adanya pariwisata dapat membantu perekonomian masyarakat di Indonesia khususnya di Bali. Seorang yang bekerja di hospitality harus bisa berkomunikasi dengan baik terhadap atasan, bawahan, maupun sesama rekan kerja. Fenomena yang terjadi di Hotel Le Meridien Bali adalah adanya karyawan yang mengeluh karena kurangnya komunikasi dan kepribadian karyawan pada saat bekerja di hotel. Penelitian ini bertujuan untuk menguji pengaruh komunikasi dan kepribadian terhadap kinerja karyawan di Le Meridien Bali Jimbaran. Penelitian ini dilakukan pada bulan Oktober tahun 2022 – Mei tahun 2023. Metode penelitian ini menggunakan pendekatan kuantitatif dengan teknik pengumpulan data menggunakan alat penelitian berupa kuesioner. Populasi dalam penelitian ini adalah karyawan di Le Meridien Bali Jimbaran yang berjumlah 164 orang, sementara itu sampel penelitiannya dihitung dengan rumus slovin dan diperoleh sebanyak 62 responden. Hasil penelitian ini menunjukkan bahwa terdapat pengaruh positif dan signifikan secara parsial antara komunikasi terhadap kinerja karyawan, terdapat pengaruh positif dan signifikan antara kepribadian terhadap kinerja karyawan dan terdapat pengaruh positif dan signifikan secara simultan antara komunikasi dan kepribadian terhadap kinerja karyawan di Le Meridien Bali Jimbaran. Tourism is the largest income earned in Indonesia, therefore tourism can help the economy of people in Indonesia, especially in Bali. A person who works in hospitality must be able to communicate well with superiors, subordinates, and fellow co-workers. The phenomenon that occurs at the Le Meridien Bali Hotel is that there are employees who complain about the lack of communication and personality of employees while working at the hotel. This study aims to examine the effect of communication and personality on employee performance at Le Meridien Bali Jimbaran. This research was conducted in October 2022–May 2023. This research method uses a quantitative approach with data collection techniques using a research tool in the form of a questionnaire. The population in this study were 164 employees at Le Meridien Bali Jimbaran, while the research sample was calculated using the Slovin formula and obtained as many as 62 respondents. The results of this study indicate that there is a partial positive and significant influence between communication on employee performance, there is a positive and significant influence between personality on employee performance and there is a simultaneous positive and significant influence between communication and personality on employee performance at Le Meridien Bali Jimbaran.
Analisis Penerapan Sop Sequence Of Service Lunch Operation Sanjaya, I Made Arya; Sudiarta, I Nyoman; Juniarta, Pande Putu
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 4 No. 4 (2025): Jurnal Ilmiah Pariwisata dan Bisnis April 2025
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v4i4.957

Abstract

Target pengkajian ini guna menganalisa pemakaian standard operating prosedures (SOP) sequence of service lunch operation di Alu restoran Four Seasons Jimbaran Bay dengan standar yang telah ditentukan. Pengkajian ini dilaksanakan hingga 3 bulan diawali sejak Februari 2023 – April 2023. Pengkajian ini memakaiTeknik analisis binomial dengan sampel pemantauan variable dikotomi pada proporsi yang diinginkan, melalui parameter distribusi binomial yang ditetapkan dan dianggap sesuai dengan penerapan SOP adalah 0.85. Hasil dari penelitian ini ditemukan bahwa: penerapan SOP sequence of service di Alu restoran belum sesuai dengan standar yang dikarenakan salah satu dari karyawan tidak menjalankan SOP yang ada dengan baik dan benar. Dari penelitian ini dapat disimpulkan bahwa penerapan SOP sequence of service lunch operation di alu restoran Four Seasons At Jimbaran Bay belum memenuhi syarat dengan baik. The purpose of this study was to analyze the application of standard operating procedures (SOP) sequence of service lunch operations at Alu Four Seasons Jimbaran Bay restaurant with predetermined standards. This research was conducted for 3 months starting from February 2023 – April 2023. The data analysis technique used in this study was the binomial analysis technique with dichotomous variable observation samples with the expected proportions, based on the parameters of the binomial distribution that were determined and considered suitable for the application of SOP, namely 0.85. The results of this study found that: the implementation of the SOP sequence of service at Alu restaurants was not up to standard because one of the employees did not carry out the existing SOP properly and correctly. From this study it can be concluded that the implementation of the SOP sequence of service lunch operation at the restaurant Four Seasons At Jimbaran Bay does not meet the requirements properly.
Penerapan Standar Operasional Prosedur (SOP) Beach Attendant dalam Melayani Tamu Wirayoga, Kadek Agus; Juniarta, Pande Putu
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 4 No. 4 (2025): Jurnal Ilmiah Pariwisata dan Bisnis April 2025
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v4i4.961

Abstract

Secara umum, Prosedur Standar adalah pedoman yang berisi prosedur prosedur oprasional standar yang ada di dalam satu organisasi yang bertujuan mendapatkan ke efesiensian dan efektifitas dalam bekerja, Penelitian ini bertujuan untuk mengetahui system penerapan SOP beach attendant kepada tamu di hotel four seasons at the surf club. Dalam penelitian ini menggunakan system wawancara dan observasi dalam mengambil data. Dan penelitian ini menggunakan metode penelitian kualitatif. Data diolah dari jawaban 6 responden yang merupakan karyawan beach attendant di Four Seasons At The Surf Club. Hasil penelitian menunjukan penerapan SOP dijalankan dengan baik sehingga para tamu merasakan kepuasan dalam menginap atau meluangkan waktu mereka di pantai. Saran yang bisa disampaikan adalah sebaiknya di perlukan pelatihan dan pengembangan karyawan khususnya beach attendant agar beach attendant tidak melakukan kesalahan dalam melayani tamu di hotel Fourseasons At The Surf Club. In general, Standard Procedures are guidelines that contain standard operating procedures within an organization that aim to achieve efficiency and effectiveness in work. This study aims to determine the system of implementing SOP beach attendants for guests at the four seasons hotel at the surf club. In this research, an interview and observation system was used to collect data. And this research uses qualitative research methods. Data was processed from the answers of 6 respondents who were beach attendant employees at the Four Seasons At The Surf Club. The results of the study show that the implementation of SOPs is carried out properly so that guests feel satisfied in staying or spending their time on the beach. The advice that can be conveyed is that it is better to need employee training and development, especially beach attendants so that beach attendants do not make mistakes in serving guests at the Fourseasons At The Surf Club hotel.
Kualitas sirup berbahan dasar daun pandan wangi Deva, I Gede Sumalana; Juniarta, Pande Putu
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 2 No. 1 (2023): Jurnal Ilmiah Pariwisata dan Bisnis
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v2i1.275

Abstract

Tujuan dari penelitian Kualitas Sirup Berbahan Dasar Daun Pandan Wangi( Pandanus odoratissimus ) adalah untuk membuat sirup lain dari yang sudah ada dan daun pandan mudah dicari di pemukiman masyarakat dan juga banyak manfat dan kasiat dari daun pandan untuk manusia. Dan untuk mengetahui kualitas dari sirup daun pandan wangi berbahan campuran seperti gula, cmc, pewarna, vanili, ekstra pandan, dan air, dan memiliki kualitas rasa, aroma, tekstur dan warna, kemudian untuk mengetahui daya tahan serta menganalisis seberapa besar biaya yang diperlukan dalam pembuatan sirup daun pandan wangi pandanus odoratissimus. Pendekatan penelitian yang digunakan adalah penelitian eksperimen, penelitian eksperimen ini dilakukan dengan membuat sirup daun pandan pandanus odoratissimus, kemudian diuji oleh 20 orang panelis dengan tes organoleptic, observasi dan analisi biaya. Hasil penelitian ini berupa kualitas sirup daunpandan sebagai bahan dasar daun pandan wangi menjadi sirup pandanus odoratissimus adalah enak dari segi rasa, beraroma wangi, testur lembut,serta memiliki kasiat untuk manusi. Dari hasil uji daya tahan sirup daun pandan wangi cepat basi ketika dibuka begitu saja, maka dari itu sirup diletakan ditempat yang dingin. Dari asil analisi biaya dalam pembuatan sirup daun pandan wangi pandanus odoratissimus membutuhkan biaya Rp.45.000 The purpose of the research on the Quality of Syrup Based on Wangi Pandan Leaves (Pandanus odoratissimus) is to make another syrup from the existing one and pandan leaves are easy to find in community settlements and also many benefits and benefits of pandan leaves for humans. And to determine the quality of the fragrant pandan leaf syrup made from a mixture of sugar, cmc, dye, vanilla, extra pandan, and water, and have the quality of taste, aroma, texture and color, then to determine the durability and analyze how much cost is required in making pandanus odoratissimus pandanus leaf syrup. The research approach used is experimental research, this experimental research was conducted by making pandanus odoratissimus pandan leaf syrup, then tested by 20 panelists with organoleptic tests, observation and cost analysis. The results of this study are the quality of pandan leaf syrup as the basic ingredient of fragrant pandan leaves into pandanus odoratissimus syrup, which is delicious in terms of taste, smells good, has a soft texture, and has properties for humans. From the results of the durability test, the fragrant pandan leaf syrup spoils quickly when opened, so the syrup is placed in a cool place. From the results of the cost analysis in the manufacture of fragrant pandan leaf syrup, pandanus odoratissimus costs Rp.45.000
Kualitas Permen Jeli Berbahan Dasar Jeruk Kintamani Paramartha, Putu Gion; Juniarta, Pande Putu
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 2 No. 2 (2023): Jurnal Ilmiah Pariwisata dan Bisnis
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v2i2.319

Abstract

Permen jeli jeruk kintamni adalah Kembang gula bertekstur lunak yang diproses dengan penambahan komponen hidrokoloid seperti gelatin digunakan untuk modifikasi tekstur sehingga menghasilkan produk yang kenyal dan dengan penambahan ekstrak Jeruk Kintamani. Tujuan penelitian ini adalah untuk mengetahui tekstur, rasa, warna, permen jeli Jeruk kintamani dan untuk mengetahui biaya produksi permen jeli jeruk kintamani. Jenis data yang digunakan adalah data kualitatif dan data kuantitatif. Teknik pengumpulan data melalui observasi, instrument tes, tes uji organoleptik (kuisioner). Berdasarkan dari hasil dan pembahasan, didapatkan simpulan bahwa (1) Kualitas Permen Jeli Jeruk Kintamani mendapat hasil dengan indikator rasa dengan katagori (Sangat Enak), indikator tekstur (Sangat Lembut), dan indikator warna (Sangat Menarik). (2) Biaya yang dibutuhkan dalam pembuatan Permen Jeli Jeruk Kintamni berdasarkan perhitungan 1 resep yang digunakan dari penelitian yang di hitung dari fix cost dan variable cost sebesar Rp. 14.820,- dengan harga per picis Rp. 240,-. Kintamani orange jelly candy is a soft confectionery served with hydrocolloid ingredients such as gelatin which is used to modify the texture to produce a chewy product and the addition of Kintamani Orange extract. The purpose of this study was to determine the texture, taste, color, kintamani orange jelly candy and to determine the production of Kintamani orange jelly candy. The types of data used are qualitative data and quantitative data. Data collection techniques through observation, instrument tests, organoleptic tests (questionnaires). Based on the results and discussion, it was concluded that (1) the quality of Kintamani Orange Jelly Candy got results with a taste indicator in the category (Very Tasty), texture indicator (Very Soft), and color indicator (Very Attractive). (2) The cost required in making Kintamani Orange Jelly Candy is based on the calculation of 1 recipe used from the research which is calculated from fixed costs and variable costs of Rp. 14,820, - with the price per piece Rp. 240,-.
Penerapan Standar Operasional Prosedur Pembersihan Kamar Occupied Pada Masa Pandemi Covid 19 di Hotel W Seminyak Pramuditha, I Kadek Adi; Juniarta, Pande Putu
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 2 No. 3 (2023): Jurnal Ilmiah Pariwisata dan Bisnis
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v2i3.375

Abstract

Kamar occupied pada masa pandemi covid 19 di Hotel W Seminyak, agar penelitian ini dapat bermanfaat dalam meningkatkan kinerja dan lancarnya oprasional dalam penerapan SOP pembersihan kamar occupied. Penelitan ini menggunkan teknik observasi, wawancara, dokumentasi dan studi kepustakaan dari hasil tersebut akan dibandingkan dengan SOP yang berlaku di Hotel W Seminyak. Hasil penelitian, penerapan SOP pembersihan kamar occupied pada masa pandemi covid 19 di Hotel W Seminyak secara umum SOP adalah pedoman untuk mempermudah room attendant melakukan pekerjaan. Mengingat pentingnya sebuah SOP pembersihan kamar occupied maka penelitian ini bertujuan untuk mengetahui tentang bagaimana penerapan SOP pembersihan kamar occupied. Secara umum room attendant telah menerapkan SOP yang berlaku di W Seminyak hotel dengan baik, tetapi masih ada SOP yang belum disesuaikan diantaranya tidak mengganti linen secara berkala, tidak pernah melakukan pengecekan spot pada inner duvet, bed topper, dan sofa yang ada di room, jarang melakukan dusting dengan SOP. The room occupied during the COVID 19 pandemic at Hotel W Seminyak, so that this can be useful in improve performance and smooth the implementation of the SOP for the room occupied. This research uses observation, interview, documentation and literature studies techniques. Hotel W Seminyak The results of the study, the application of SOP for occupied rooms during the covid 19 pandemic at Hotel W Seminyak in general, SOP are guidelines to make it easier for room attendants to do work. In general, the room attendants have implemented the SOP that apply at the Seminyak W hotel well, but there are still SOP that have not been adjusted, including not changing regularly, never checking the places on the inner duvet, bed the topper, and sofa in the room, rarely do dusting with SOP.
Implementasi Standar Operasional Prosedur (Sop) Housekeeping dalam Menyiapkan Kamar Tamu Check In Putra, I Putu Wahyu Sadena; Juniarta, Pande Putu
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 3 No. 3 (2024): Jurnal Ilmiah Pariwisata dan Bisnis Maret 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v3i3.743

Abstract

Penelitian ini bertujuan untuk memahami implementasi Standar Operasional Prosedur (SOP) Housekeeping dalam menyiapkan kamar tamu check-in di Villa Sunset Hill Uluwatu. Penelitian dilaksanakan dalam rentang waktu 3 bulan, dimulai dari bulan September hingga bulan November. Teknik analisis data yang digunakan adalah teknik analisis deskriptif kualitatif dengan melakukan pendekatan observasi, dokumentasi, dan wawancara kepada informan, yaitu supervisor dan staf, untuk mengetahui penerapan standar operasional prosedur yang berlaku. Dari hasil penelitian di lapangan, yang penulis lakukan pada bulan September hingga November di Villa Sunset Hill Uluwatu terhadap supervisor dan staf housekeeping yang bertugas menangani check-in, ditemukan bahwa sering terjadi kekurangan dalam membersihkan semua hal yang kotor dan mengumpulkan lapisan kotor di kamar tamu atau pengunjung. Dapat ditarik simpulan bahwa penerapan SOP oleh Housekeeping di Villa Sunset Hill Uluwatu sudah memenuhi syarat dengan sangat baik. This study aims to understand the Implementation of Standard Operating Procedures (SOP) for Housekeeping in the Management of Check-In Guest Rooms at Villa Sunset Hill Uluwatu. The research was conducted within a span of 3 months starting from September to November. The data analysis technique used is a Qualitative Descriptive analysis technique by taking an observation, documentation, and interview approach to informants, namely supervisors and staff, to find out the applicable standard operating procedures. From the results of research in the field, which the author conducted from September to November at Villa Sunset Hill Uluwatu, towards supervisors and housekeeping staff who are in charge of handling check-ins, it was found that there was a lack of cleaning all dirty items and collecting dirty layers in guest or visitor rooms. Sanctions can be drawn that the implementation of the SOP by Housekeeping at Villa Sunset Hill Uluwatu has met the requirements very well.
Implementasi Standar Operasional Prosedeur Bell Boy Menangani Barang Bawaan Tamu Check In di Hotel Putra, I Made Yoga Aditya; Juniarta, Pande Putu
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 3 No. 4 (2024): Jurnal Ilmiah Pariwisata dan Bisnis April 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v3i4.775

Abstract

Bellboy adalah orang yang bertanggung jawab melayani tamu, membuka pintu mobil tamu, sekaligus menangani barang-barang bawaan tamu baik itu tamu yang check-in maupun yang check-out, serta bertugas mengantar tamu ke kamar dan menjemput barang tamu ke kamar jika diminta. Tujuan dari penelitian ini adalah untuk mengetahui implementasi standar operasional prosedur Bellboy dalam menangani barang bawaan tamu di Belgian Beach Hotel saat check-in, dan mengetahui faktor-faktor yang menyebabkan kurangnya efektivitas kerja Bellboy dalam mengimplementasikan standar operasional prosedur yang sudah ditetapkan di Belgian Beach Hotel. Metode yang digunakan dalam pengumpulan data adalah observasi dan wawancara. Teknik analisis data yang dilakukan adalah deskriptif kualitatif yaitu dengan cara membandingkan (SOP) dengan kenyataan di lapangan untuk mengetahui apakah seluruh prosedur yang berlaku sudah dilaksanakan dengan baik dan benar. Berdasarkan hasil penelitian didapatkan hasil: 1). Implementasi Standar Operasional Prosedur Bellboy dalam menangani barang bawaan tamu saat check-in di Belgian Beach Hotel berjalan dengan baik, baik dari segi teori maupun secara standar operasional prosedur Belgian Beach Hotel sendiri. Berdasarkan hasil observasi selama penelitian, prosedur ini terkadang tidak sesuai dengan SOP karena beberapa alasan, di antaranya staff concierge sibuk melayani tamu-tamu yang ada di lobby; tamu yang check-in ramai sehingga staff concierge tidak memungkinkan untuk menyambut satu per satu tamu yang datang pada saat itu, dan menanyakan keperluan tamu yang lain sebelum mengantarkan tamu ke kamar. 2). Kurangnya terlaksananya briefing atau evaluasi antara Bellman Captain dengan Bellman Staff sehingga mereka kurang mengetahui di mana letak kekurangan dan kelebihan mereka dalam bekerja yang sebenarnya. Bellboys are people who are responsible for welcoming, opening guests' car doors, as well as handling guests' luggage, both guests who check-in and check-out, and are in charge of escorting guests to their rooms and picking up guests' items to their rooms if requested. The purpose of this study was to determine the implementation of Bellboy standard operating procedures in handling guests' luggage at the Belgian Beach Hotel when checking in, and to find out what factors cause the lack of effectiveness of Bellboy work in implementing the standard operating procedures that have been established at the Belgian Beach Hotel. The methods used in data collection are observation and interviews. The data analysis technique used was descriptive qualitative, namely by comparing (SOP) with the reality on the ground to find out whether all the procedures that apply have been carried out properly and correctly. Based on the research results, the results were obtained: 1). The implementation of the Bellboy Standard Operating Procedures in handling guests' luggage when checking in at the Belgian Beach Hotel went well, both in terms of theory and standard operational procedures for the Belgian Beach Hotel itself. Based on observations during research, this procedure was sometimes not in accordance with the SOP for several reasons, including the concierge staff being busy serving the guests in the lobby; guests checking in were so busy that the concierge staff did not have time to welcome guests one by one at that time, and ask for the needs of other guests before escorting guests to their rooms. 2). There is a lack of briefing or evaluation between the Bellman Captain and the Bellman Staff so that they do not know where their strengths and weaknesses lie in actual work.
Co-Authors Amir, Firlie Lanovia Anak Agung Ayu Ratih Kesumadewi Ayu Suwita Yanti Deva, I Gede Sumalana Febrianindya, Stephanie I G A Krisna Lestari I Made Darsana I Nengah Dasi Astawa I Nyoman Sudiarta I Wayan Restu Suarmana, I Wayan Restu I Wayan Suardana Kadek Wira Adi Saputra Kadek Wira Adi Saputra Made Antara Marta, I Putu Ni Ketut Bintang Winantari Ningsih Ni Komang Bintang Dewi Pratiwi Ni Putu Lilik Widyayanthi Paramartha, Putu Gion Pitanatri, Isvari Ayu Pramuditha, I Kadek Adi Putra, I Made Yoga Aditya Putra, I Putu Wahyu Sadena Putra, Komang Asta Guna Abdi Putu Wira Parama Suta Sanjaya, I Made Arya Sanjaya, I Wayan Kiki Saputra, Kadek Wira Adi Sari, Retno Juwita Suputra, I Putu Krisna Suta, Putu Wira Parama Wardana, Miko Andi Widhyadanta, I Gede Dirga Surya Arya Wijana, Putu Ade Wijaya, Gede Agus Putra Wirawan, I Kadek Candra Wirayoga, Kadek Agus