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All Journal Jurnal Manajemen dan Bisnis Jurnal Riset Akuntansi dan Keuangan Jurnal Manajemen dan Bisnis Jurnal Ilmiah Akuntansi DEVOTIONIS : JURNAL PENGABDIAN KEPADA MASYARAKAT KUKIMA :Kumpulan Karya Ilmiah Manajemen
Sinaga, Ria Veronica
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Other

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA PT. MATAHARI PUTRA PRIMA Tbk. (HYPERMART SUN PLAZA) MEDAN Sinaga, Ria Veronica
Jurnal Manajemen dan Bisnis Vol 17 No. 1 Tahun 2017
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v17i1.139

Abstract

This study aims to determine the effect of service quality which consists of (tangibles, reliability, responsiveness, assurance, and empathy) to customer satisfaction of PT. Matahari Putra Prima (Hypermart Sun Plaza) Medan. The benefits of research is to provide input for the company in order to formulate marketing strategies and to contribute to researchers in the field of marketing science. The sample size is 96 respondents. Data collection techniques used were questionnaires and documentation. Data analysis method used is multiple regression analysis. Based on the result of research, the regression equation is obtained as follows: Y = 3,359 + 0,131x1 + 0,174x2 + 0,196x3 + 0,236x4 + 0,374x5. Based on the analysis of statistical data, the indicators in this study are valid and the variables are reliable. In the classical assumption test, the regression model is normally distributed, free of multicolonearity, and no heteroscedasticity occurs. The individual sequence of each of the most influential variables is the emphaty variable with the regression coefficient of 0.374; Then assurance with regression coefficient 0.236; Then followed by responsiveness with regression coefficient 0,196 and reliability with regression coefficient 0,174; While the variable that has the lowest effect is tangible with regression coefficient 0,131. PT. Matahari Putra Prima (Hypermart Sun Plaza) Medan in improving customer satisfaction is expected to not only use and execute strategy of applying service quality only but must cover all components related to marketing and have relationship with customer satisfaction. Problems or other aspects that may affect customer satisfaction can be a quality product, price, promotion, and place.
PENGARUH DEBT TO EQUITY RATIO (DER), RETURN ON ASSET (ROA), EARNING PERSHARE (EPS), PRICE EARNING RATIO (PER) TERHADAP RETURN SAHAM PADA PERUSAHAAN JASA PERHOTELAN YANG TERDAFTAR DI BURSA EFEK INDONESIA Sinaga, Ria Veronica
Jurnal Manajemen dan Bisnis Vol 17 No. 2 Tahun 2017
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v17i2.412

Abstract

This study aims to determine the effect of Debt to Equity Ratio (DER), Return On Assets (ROA), Earning Per Share (EPS), Price Earning Ratio (PER) to Return of Stock at Hospitality Services Company listed on Indonesia Stock Exchange. The benefits of research is to provide information material to investors in making investment decisions. The number of companies to be sampled are 5 Hospitality Services Companies, namely: Bayu Buana Tbk (BAYU), Fast Food Indonesia Tbk (FAST), Grahamas Citrawisata Tbk (GMCW), Destination Tirta Nusantara Tbk (PDES), and Golden Eagle Energy Tbk SMMT). In this study used secondary data that is Financial Statements Hospitality Services Companies listed in Indonesia Stock Exchange 2010-2013 period that can be accessed via the internet. Method of data analysis used is multiple regression analysis (multiple regression analysis). Based on the result of research, the regression equation is obtained as follows: Return = 0,979 - 0,438 DER - 0,093 ROA + 0,002 EPS + 0,002 PER indicate that DER variable variable have negative and insignificant influence, ROA variable has negative and significant influence, EPS variable has positive and significant effect, and variable of PER have positive and insignificant effect to stock return. DER, ROA, EPS and PER simultaneously affect the stock return of hotel services company. value adjusted R2 of 0.909. This means that 90.9 percent of stock return variables can be explained by variations of DER, ROA, EPS and PER variables while the remaining 9.1 percent is explained by other variables outside the model.
ANALISIS SIKAP DAN NORMA SUBYEKTIF TERHADAP PERILAKU KONSUMEN UNTUK MEMBELI SEPEDA MOTOR HONDA ABSOLUTE REVO (Studi Kasus: Masyarakat Kelurahan Bantan, Kecamatan Medan Tembung-Medan) Oleh: Sinaga, Ria Veronica
Jurnal Manajemen dan Bisnis Vol 18 No. 2 Tahun 2018
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v18i2.426

Abstract

This study aims to determine and analyze the subjective attitudes and norms of consumer behavior to buy a Honda Absolute Revo motorcycle for the people of Bantan Village, Medan Tembung Sub-District. The benefits of research are to provide input for companies in order to formulate marketing strategies and contribute to researchers in the field of marketing science. Number of samples 96 respondents. Data collection techniques used were interviews, questionnaires and documentation. The data analysis method used is the Behavioral Intention (BI) Model. Based on the results of the study obtained the equation of interest in behavior (BI) as follows: BI = W1Ab + W2SN = 0.61Ab + 0.39SN. This means that greater behavioral interest is influenced by community attitudes of 0.61 (61%) from subjective norms of 0.39 (39%). Based on the description, it can be concluded that subjective attitudes and norms influence the behavior of the community in Bantan Village, Medan Tembung-Medan District in buying a Honda Absolute Revo motorcycle. We recommend that manufacturers of Honda Absolute Revo need to pay attention to the attitude of the people in buying motorbikes, especially affordable motorcycle prices, high resale prices, the excitement of fuel consumption, and ease of maintenance. Because these four attributes are the most dominant attributes affecting the attitude of the people to buy a Honda Absolute Revo motorcycle
PENGARUH INVENTORY TURNOVER (ITO), DEBT TO EQUITY RATIO (DER), RETURN ON ASSET (ROA), EARNING PERSHARE (EPS), DAN PRICE EARNING RATIO (PER) TERHADAP RETURN SAHAM PADA PERUSAHAAN FOOD AND BEVERAGE YANG TERDAFTAR DI BURSA EFEK INDONESIA Sinaga, Ria Veronica
Jurnal Manajemen dan Bisnis Vol 19 No. 1 Tahun 2019
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v19i1.464

Abstract

This study aims to determine the effect of Inventory Turnover (ITO), Debt to Equity Ratio (DER), Return On Assets (ROA), Earning Per Share (EPS), Price Earning Ratio (PER) to Stock Returns on registered Food and Beverage Companies on the Indonesia Stock Exchange. The benefit of research is to provide information material to investors in making investment decisions. The number of companies to be sampled is 10 Food and Beverage Companies, namely: PT. Akasha Wira International Tbk (ADES), PT. Tiga Pilar Sejahtera Food Tbk (AISA), PT. Cahaya Kalbar Tbk (CEKA), PT. Multi Bintang Indonesia Tbk (MLBI), PT. Multi Bintang Indonesia Tbk (MLBI), PT. Sekar Laut Tbk (SKLT), PT. Ultrajaya Milk Industry and Trading Company Tbk (ULTJ), PT. Prashida Aneka Niaga Tbk (PSDN), PT. Indofood Sukses Makmur Tbk (INDF), PT. Delta Djakarta Tbk (DLTA), and PT. Mayora Indah Tbk (MYOR). In this study, secondary data is used, namely the Financial Report of Food and Beverage Companies listed on the Indonesia Stock Exchange for the period 2012-2016 which can be accessed via the internet. The data analysis method used is multiple regression analysis. Based on the results of the study, the regression equation was obtained as follows: Return = - 42,736 + 0,731 ITO + 13,582 DER + 3,306 ROA - 0,003 EPS + 3,203 PER + e showed that the ITO variable had a positive and not significant effect, the DER variable had a positive and insignificant effect. ROA variable has a positive and significant effect, EPS variable has a negative and not significant effect, and PER variable has a positive and significant effect on stock returns. ITO, DER, ROA, EPS and PER simultaneously influence the stock return of hospitality service companies. adjusted R2 value of 0.164. This means that 16.4 percent of variations in stock return variables can be explained by variations in ITO, DER, ROA, EPS and PER variables while the remaining 83.6 percent is explained by other variables outside the model.
PENGARUH KOMPENSASI, PENGEMBANGAN KARIER DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN PADA PT.PERKEBUNAN TUNGGAL MITRA PLANTATION MANGGALA 2 Bate’e, Yuniar; Sinaga, Ria Veronica
Jurnal Manajemen dan Bisnis Vol 19 No. 2 Tahun 2019
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v19i2.573

Abstract

This study aims to examine and analyze the effect of compensation, career development and work discipline on employee performance at PT. Perkebunan Tunggal Mitra Plantation Manggala 2. Data collection was carried out through questionnaires carried out on 50 employees of the production department at PT Perkebunan Tunggal Mitra Plantation Manggala 2. Data analysis in this study used SPSS Version 22. The sampling technique used was the saturation sampling method and Data analysis method used is multiple regression analysis (multiple regression analysis). Based on the results of the study, obtained the following regression equation: Y = 9,944 + 0.390X1 + 0.115X2 + 0.267X3 + ei means that the F Test shows that compensation, career development, and work discipline have a positive and significant effect on employee performance. Based on statistical data analysis, the indicators in this study are valid and the variables are reliable. Partially (t test) shows that compensation has a positive and significant effect on employee performance (tcount 4.223> t table 1.675 and a significant level of 0.000 t table 1.675 and a significant level of 0.010 t table 1.675 and a significant level of 0.042
PENGARUH KUALITAS PELAYANAN, HARGA DAN LOKASI TERHADAP KEPUASAN KONSUMEN (Studi Kasus Pada Milala Service Station Medan) Barus, Yessi Yospita; Sinaga, Ria Veronica; Sagala, Roslinda
Jurnal Manajemen dan Bisnis Vol 20 No. 1 Tahun 2020
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v20i1.694

Abstract

This study aims to determine whether there is an influence between service quality, price and location on customer satisfaction either partially or simultaneously on Milala Service Station Medan. The population of this research is the service users of Milala Service Station during the study period with a total sample of 82 respondents with purposive sampling technique. Data collection method with a questionnaire. Data analysis technique used is multiple linear regression. The multiple linear regression equation obtained from the test results is Y = -0,636 + 0,145X1 + 0,224X2 + 0,236X3 + ei, meaning that simultaneous service quality, price and location have a positive and significant effect on customer satisfaction of users of MilalaService Station Medan services. However, location variable is the most influential variable on customer satisfaction of service users of Medan Milala Service Station. With a regression coefficient of 0.236 or 23.6%, this means that Milala Medan Service Station should maintain its existing location. R square of 0.401, meaning that variations in customer satisfaction can be explained by variations in service quality, price and location by 40.1% and the remaining 59.9% can be explained by other variables not explained in this study. From the results of research and discussion, Medan Milala Service Station should further develop and maintain indicators of service quality, price and location available at Medan Milala Service Station, so that employees can further enhance customer satisfaction.
PENGARUH KINERJA KEUANGAN TERHADAP HARGA SAHAM PADA PERUSAHAAN LQ45 YANG TERDAFTAR DI BURSA EFEK INDONESIA Sembiring, Enjelina br; Sinaga, Ria Veronica
Jurnal Manajemen dan Bisnis Vol 20 No. 2 Tahun 2020
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v20i2.1013

Abstract

This study aims to determine the effect of financial performance as measured by Current Ratio (CR), Debt to Equity Ratio (DER), Total Asset Turnover (TATO), Return On Equity (ROE), and Earning Per Share (EPS) on stock prices at LQ45 companies listed on the Indonesia Stock Exchange. This research was conducted using secondary data with documentation techniques obtained through annual reports published on the Indonesia Stock Exchange, which can be viewed on the website www.idx.co.id. The population in this study was 45 companies listed on the Indonesia Stock Exchange in the 2015-2018 period. The sampling technique used was the purposive sampling method. The total sample of this study was 27 companies. The data analysis technique used is multiple regression analysis techniques by performing the classical assumption test, t-test, and F test where the significance level is 5%. The results of t-test research show that CR has a negative and significant effect on stock prices, DER has a positive and significant effect on stock prices, TATO has a positive and significant effect on stock prices, ROE has a negative and significant effect on stock prices, EPS has a positive and significant effect on stock prices. The results of the F test study indicate that CR, DER, TATO, ROE, and EPS have a simultaneous and significant effect on stock prices
PENGARUH LIKUIDITAS, AKTIVITAS, SOLVABILITAS DAN PROFITABILITAS TERHADAP RETURN SAHAM PADA PERUSAHAAN SEKTOR CONSUMER GOODS YANG TERDAFTAR DI BURSA EFEK INDONESIA Telaumbanua, Nurmia; Sinaga, Ria Veronica; Sembiring, Sabeth
Jurnal Manajemen dan Bisnis Vol 21 No. 1 Tahun 2021
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v21i1.1187

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh Likuiditas, Aktivitas, Solvabilitas dan Profitabilitas terhadap Return Saham pada perusahaan sektor consumer goods yang terdaftar di Bursa Efek Indonesia. Penelitian ini dilakukan dengan menggunakan data sekunder dengan teknik dokumentasi yang diperoleh melalui situs www.idx.co.id. Populasi dalam penelitian ini adalah seluruh perusahaan sektor consumer goods yang terdaftar di Bursa Efek Indonesia pada periode 2015-2018 sebanyak 42 perusahaan. Teknik pengambilan sampel dengan metode Purposive Sampling dan diperoleh sampel sebanyak 25 perusahaan. Teknik analisis data yang digunakan adalah analisis regresi linear berganda dengan melakukan uji asumsi klasik terlebih dahulu, kemudian uji t dan uji F dengan taraf signifikansi 5%. Hasil pengujian menunjukkan bahwa Likuiditas berpengaruh positif secara parsial dan signifikan terhadap Return Saham, Aktivitas berpengaruh positif secara parsial dan signifikan terhadap Return Saham, Solvabilitas berpengaruh positif secara parsial dan signifikan terhadap Return saham dan Profitabilitas berpengaruh negatif secara parsial dan signifikan terhadap Return Saham. Hasil uji F juga menunjukkanbahwa Likuiditas, Aktivitas, Solvabilitas dan Profitabilitas berpengaruh secara simultan dan signifikan terhadap Return Saham.
PENGARUH PENGAWASAN KERJA, KOMITMEN KARYAWAN DAN KOMUNIKASI TERHADAP PRESTASI KERJA KARYAWAN PADA PT. BPR PIJER PODI KEKELENGAN SIMPANG POS MEDAN Lumbanbatu, Jhon David; Sinaga, Ria Veronica; Sembiring, Sabeth
Jurnal Manajemen dan Bisnis Vol 21 No. 2 Tahun 2021
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v21i2.1413

Abstract

This study aims to examine and analyze the effect of Work Supervision, Employee Commitment and Communication on Employee Performance at PT. BPR Pijer Podi Kekelengan Medan Post Intersection. The sampling technique used is saturated sampling method and the analysis method used is multiple linear regression. From the research results, the multiple regression equation is as follows: PKK = 1.059+ 0.287PK + 0.309KK + 0.135K + ei. This means that the Employee Commitment (KK) variable has a greater influence on employee work performance, because the regression coefficient is greater, namely 0.309. The results of the t test show that the employee commitment variable has a positive and significant effect on employee work performance where the t value (4.233)> the t table value (1.682) and the significant value 0.000
PENGARUH AIRLINES TANGIBLES, TERMINAL TANGIBLES, PERSONNEL QUALITY, EMPATHY DAN AIRLINE IMAGE TERHADAP CUSTOMER SATISFACTION: (Studi Pada Penumpang Garuda Indonesia) Sagala, Roslinda; Sinaga, Ria Veronica
Jurnal Manajemen dan Bisnis Volume 23 No. 1 Tahun 2023
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this study was to analyze the influence of Airlines Tangibles, Terminal Tangibles, Personnel Quality, Empathy, and Airline Image partially and simultaneously on Customer Satisfaction of Garuda Indonesia Aircraft users. The number of samples was 96 respondents with primary and secondary data collection techniques, linear regression analysis techniques. double. The results showed that respondents' responses to the Airlines Tangibles variable were more dominant in stating that Airlines Tangibles (Relating to the interior of the aircraft used by airlines) owned by Garuda aircraft was very good, more dominantly stating that Terminal Tangibles (Relating to facilities and infrastructure at the airport) which owned by the airport is good, the Personnel Quality variable is more dominant stating that Personnel Quality (relating to the quality of flight attendant service on the plane) is good, the Empathy variable is more dominant stating that Empathy (relating to sincere and individual attention from flight attendants to passengers) is good, Airline Image variable is more dominant stating that Airline Image (relating to customer or consumer perceptions of the brand or company service as a whole) is good, the Customer Satisfaction variable is more dominant stating that Cu Customer Satisfaction (Related to a person's feelings after he compares (evaluates) between expectations and the results (performance) he feels after he buys or uses a product or service) is satisfactory. The Garuda Indonesia airline needs to know consumer expectations regarding airline tangibles in order to increase customer satisfaction. It is also necessary to pay attention to the condition of the facilities and infrastructure available from the airport side. This is related to the availability of executive lounges at the airport which can provide comfort to passengers while waiting for departure. To increase customer satisfaction, Garuda Indonesia needs to know what expectations consumers have regarding terminal tangibles so as to increase customer satisfaction. To increase customer satisfaction, Garuda Indonesia needs to know what expectations consumers have regarding personnel quality, Empathy and Airline Image so as to increase customer satisfaction.
Co-Authors A. Mahendra, A. Barus, Yessi Yospita Bate’e, Yuniar Butar Butar, Putri Damayanti Darwis Tamba, Darwis Esli Silalahi Ginting, Angelina Imanuel Tarigan Lase, Bertasari Lase, Susi Ratnasari Lumbanbatu, Jhon David Manik, Denada Manullang, Winda Tetty Agustina Munthe, Andika Supriadi Parhusip, Poltak T. Purba, , Antonius M. Purba, Gresia Ruth Elsani Purba, Sulastri Renita Sari Sabeth Sembiring Sagala, Roslinda Sembiring, Enjelina br Sembiring, Yogi Yovendra Shalini, Witya Sihombing, Kristin Br Sihotang, Helena Silalahi, Donalson Simangunsong, Elisabeth Simangunsong, Roslin Mayanti Simanihuruk, Peran SIMBOLON, JUWITA Sitanggang, Darna Tarigan, Miska Irani Telaumbanua, Nurmia