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All Journal Journal of Indonesian Tourism and Development Studies JAM : Jurnal Aplikasi Manajemen JURNAL ILMU EKONOMI & SOSIAL Jurnal Manajemen Teori dan Terapan Jurnal Manajemen dan Bisnis Indonesia SEIKO : Journal of Management & Business Jurnal Manajemen Strategi dan Aplikasi Bisnis EKUITAS (Jurnal Ekonomi dan Keuangan) Reformasi : Jurnal Ilmiah Ilmu Sosial dan Ilmu Politik Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Jurnal Inovasi Ekonomi JIM (Jurnal Ilmu Manajemen) Warta Pendidikan : Jurnal Pendidikan dan Budaya Ar-Ribhu: Jurnal Manajemen dan Keuangan Syariah eMBeJi : Manajemen dan Bisnis Jurnal JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Journal of Economics and Management Scienties Journal of Management Research and Studies
Martaleni -
Universitas Gajayana Malang
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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PENGARUH KUALITAS LAYANAN DAN SISTEM ADMINISTRASI PERPAJAKAN ELEKTRONIK TERHADAP KEPATUHAN WAJIB PAJAK BADAN KPP PRATAMA PASURUAN MELALUI KEPUASAN WAJIB PAJAK SEBAGAI VARIABEL PENGHUBUNG Islam, Saiful; Martaleni, Martaleni; Astuti, Rini
Manajemen & Bisnis Jurnal Vol 6 No 1 (2020)
Publisher : Magister Manajemen Universitas Wisnuwardhana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (677.697 KB) | DOI: 10.37303/embeji.v6i1.110

Abstract

High level of taxpayer compliance is one of the keys to success in achieving tax revenue targets. To improve taxpayer compliance, the Directorate General of Taxes has made several efforts including improving service quality and implementing an electronic tax administration system. The research objective is to determine the magnitude of the effect of service quality and electronic tax administration system on taxpayer compliance which is mediated by taxpayer satisfaction. Data collection by distributing questionnaires to 94 taxpayers as research samples. Statistical analysis used was a path analysis system that was processed with SPSS Version 18. The results of this research stated that service quality directly did not have a significant effect on taxpayer compliance, but indirectly through taxpayer satisfaction service quality significantly affected mandatory compliance tax. While the electronic tax administration system directly has a significant effect on taxpayer compliance but indirectly through taxpayer satisfaction does not have a significant effect on taxpayer compliance. Keywords: Service quality, Electronic Tax Administration System, Satisfaction, and Taxpayer Compliance
Maksimalisasi Kinerja Pegawai Dengan Efek Penguatan Kepuasan Kerja Adya Hermawati; Martaleni Martaleni; Totok Hendarto
EKONOMI & SOSIAL Vol 12 No 1 (2021): Jurnal Ilmu Ekonomi & Sosial
Publisher : Universitas Musamus,Merauke,Papua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35724/jies.v12i1.3620

Abstract

Triggered by the organizational restructuring of PT Indoperta Jawa Timur, this is a study of the influence of employee commitment, competence and work motivation on job satisfaction and employee performance. Uses an explanatory approach with quantitative and qualitative methods with descriptive analysis and Structural Equation Modeling (SEM) with the help of AMOS applications. The results obtained are there positive and significant influence between employee commitment variables on employee job satisfaction. That employee competence shows a positive direct effect on employee job satisfaction. That employee work motivation shows a positive but not significant direct effect on job satisfaction. That employee commitment shows a significant positive direct effect on employee performance. However, employee commitment is not a parameter in measuring employee performance through job satisfaction variables. That the competency variable shows a negative and insignificant direct effect on employee performance. This is the indirect effect through job satisfaction. Work motivation shows a positive and insignificant direct effect on employee performance. Likewise, the indirect influence through job satisfaction. Job satisfaction has a positive direct effect but not significant on employee performance.
Pertumbuhan Pariwisata Global: Tantangan Untuk Pemasaran Daerah Tujuan Wisata (DTW) Martaleni Martaleni
Jurnal Manajemen Teori dan Terapan | Journal of Theory and Applied Management Vol. 4 No. 2 (2011): Jurnal Manajemen Teori dan Terapan - Agustus 2011
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (203.084 KB) | DOI: 10.20473/jmtt.v4i2.2417

Abstract

The growth of global tourism is an opportunity and a challenge for all parties including the manager of a tourist destination. Designing marketing strategy appropriate destinations will be able to seize opportunities and challenges. This paper studied the situation on the tourist destination (DTW) Malang Raya and aims to provide some marketing strategies that are important in the growth opportunities of global tourism. Important marketing strategy that must be done in Malang tourist destination that is improving the quality of service through increased range of tourist attractions, good supporting facilities and increasing empathy from workers and local residents. Furthermore Malang tourist destination region has potential as a tourist destination for recreation and nature tourism.
Positioning Daerah Tujuan Wisata Berdasarkan pada Kepuasan, Image dan Loyalitas Konsumen (Studi pada Daerah Tujuan Wisata Malang Raya) Martaleni -; Djumilah Zain; Mintarti Rahayu; Djumahir -
Jurnal Aplikasi Manajemen Vol 9, No 1 (2011)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1065.969 KB)

Abstract

This study aims to test the relationship between service quality, satisfaction, image and customer loyalty as the basis of evaluating and identifying niche market that can be used for the positioning strategy development or repositioning of tourism destination. Data were collected from domestic tourists coming from outside of Malang Raya. The tourists were asked using closed and open questions. Also, 232 questionnaires were collected and analyzed using statistical techniques Partial Least Square (PLS). The open questions were presented to explain to strengthen the uniqueness of tourist destination in Malang Raya as a whole.This study found that there was a strong influence of service quality on customer satisfaction and the two variables were positively affected customer image and loyalty. Based on the value of the relationship between the variables of service quality and customer satisfaction, it was obtained that the indicator of a tourist attraction was the most powerful indicator in measuring consumer satisfaction. The statistical test results and analysis of open questions identified that market niche for the development of tourist destination positioning Malang Raya were as recreational and natural tourisms.Keywords: Positioning, Quality Service, Customer Satisfaction, Image, Consumer Loyalty, Market Niche
Analisis Kepuasan Pengguna Perpustakaan Badan Pusat Statistik (BPS) Kota Malang Martaleni Martaleni; Ryke Novita
Jurnal Manajemen dan Bisnis Indonesia Vol 3 No 1 (2015): Jurnal Manajemen Bisnis Indonesia - Edisi Oktober 2015
Publisher : Forum Manajemen Indonesia (FMI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31843/jmbi.v3i1.74

Abstract

Disadari bahwa sasaran suatu organisasi akan dapat dicapai bila organisasi tersebut dapat memuaskan pelangganya. Kepuasan pelanggan merupakan suasana hati seseorang setelah membandingkan kenyataan yang dialami dengan harapan yang ditetapkan. Kualitas layanan yang deberikan perusahaan atau organisasi merupakan salah satu faktor penting yang berkontribusi terhadap kepuasan konsumen. Penelitian ini dilakukan di Biro Pusat statistik/ BPS kota Malang dengan tujuan untuk menguji dan menganalisa pengaruh dimensi kualitas layanan yang terdiri dari kehandalan(reliability), daya tanggap(responsiveness), jaminan (assurance), empati (empathy) dan bukti langsung (tangibles) terhadap kepuasan penguna perpustakaan. Populasi dalam penelitian ini adalah seluruh pengunjung perpustakaan yang bertujuan untuk menggunakan layanan yang diberikan oleh perpustakaan. Penelitian ini merupakan penelitian survei dengan menggunakan jenis penelitian penjelasan (explanatory research). Sampel sebanyak 97 responden diambil dengan metode insidental sampling, dan data yang diperoleh dianalisis dengan pendekatan Analisis Regresi Linier Berganda. Temuan dari penelitian ini, menunjukkan bahwa kepuasan pengguna perpustakaan BPS Kota Malang dipengaruhi oleh kualitas layanan yang terdiri dari kehandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), empati (empathy) dan bukti langsung (tangibles) baik secara parsial maupun secara simultan. Namun, variabel empati (empathy) secara parsial berpengaruh positif tapi tidak signifikan terhadap kepuasan pengguna perpustakaan. Key word : Kualitas layanan, Perpustakaan BPS Kota Malang, kepuasan pengguna
Pengaruh Marketing Mix Terhadap Loyalitas Konsumen dengan Variabel Intervening Kepuasan pada Rumah Sakit Jiwa Dr. Radjiman Wediodiningrat Dyah Sawitri; Martaleni Martaleni; Ayu Bulan Febry KD.
Jurnal Manajemen dan Bisnis Indonesia Vol 4 No 1 (2016): Jurnal Manajemen Bisnis Indonesia - Edisi Oktober 2016
Publisher : Forum Manajemen Indonesia (FMI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31843/jmbi.v4i1.103

Abstract

At the world of industrialist and service provider, marketing mix is an interesting concept to be explored, because it can lead to a better guidance on how the organization or industry market their products. The aim of the study is to test and analyze the significance and positive effect of marketing mix variable consisting of product, promotion, place, person and process, on customer’s satisfaction, then to test and analyze the significance and positive effect of marketing mix variable consisting of product, promotion, place, person and process on customer’s loyalty. Furthermore the study tests and analyses the significance and positive effect of marketing mix variable consisting of product, promotion, place, person and process on customer loyalty through costumer’s satisfaction at the Outpatient Psychiatric Clinic RSJ Dr. Radjiman Wediodiningrat Mental Hospital. This study is explanatory research using survey as methodology, followed by 100 family caregiver’s schizophrenic patient who is visiting the Outpatient Psychiatric Clinic as respondents of this research. Statistical analysis used in this research is Path Analysis which provide estimates of the magnitude and significance of hypothesized causal connections between sets of variables. Computation of assumption parametric value using SPSS Program 20.0. Result of the study show that there are significance and positive effect of marketing mix variable consisting product, promotion, place, person, process on consumer’s satisifaction at Outpatient Psychiatric Clinic RSJ Dr. Radjiman Wediodiningrat Lawang Mental Hospital, there are significance and positive effect of marketing mix variable consisting product, promotion, place, person, process on consumer’s loyalty at Outpatient Psychiatric Clinic RSJ Dr. Radjiman Wediodiningrat Lawang Mental Hospital. There are significance and positive effect of marketing mix variable consisting product, promotion, place, person, process on consumer’s loyalty through consumer’s satisfaction at Outpatient Psychiatric Clinic RSJ Dr. Radjiman Wediodiningrat Lawang Mental Hospital. Keywords : Marketing mix, satisfaction, loyality
PENGARUH GAYA KEPEMIMPINAN DAN KONFLIK TERHADAP KINERJA MELALUI MEDIASI KOMUNIKASI PADA SEKRETARIAT DAERAH KOTA MOJOKERTO Diana Supratiwi; Martaleni Martaleni; Sri Hadiati
JIM (Jurnal Ilmu Manajemen) Vol 6, No 2 (2020): JURNAL ILMU MANAJEMEN
Publisher : BADAN PENERBITAN UNIVERSITAS WIDYAGAMA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31328/jim.v6i2.1777

Abstract

Abstrak: Gaya kepemimpinan merupakan suatu gaya yang digunakan oleh seorang pemimpin mempengaruhi bawahan agar melakukan tugasnya dengan penuh tanggung jawab. Sedangkan konflik merupakan suasana batin yang berisi kegelisahan dan pertentangan antara dua motif atau lebih yang mendorong seseorang untuk melakukan dua atau lebih kegiatan yang saling bertentangan. Kedua hal tersebut sangat berdampak pada kinerja pegawai. Penelitian ini bertujuan untuk : i) menguji dan menganalisis pengaruh gaya kepemimpinan terhadap kinerja ii)menguji dan menganalisis pengaruh konflik terhadap kinerja; iii) menguji dan menganalisis pengaruh Gaya kepemimpinan dan Konflik Terhadap Kinerja melalui Mediasi Komunikasi pada Sekretariat daerah Kota Mojokerto. Penelitian ini menggunakan pendekatan kuantitatif dengan jenis penelitian explanatory research. Penelitian ini menggunakan kuesioner dengan jumlah responden seluruh populasi yaitu sebanyak 117 pegawai di Sekretariat Daerah Kota Mojokerto. Analisis data yang digunakan adalah dengan menggunakan analisis deskriptif dan analisis inferensial yang menggunakan analisis jalur (path analysis) dengan uji t sebagai pengujian hipotesis. Hasil penelitian menunjukkan bahwa terdapat pengaruh yang signifikan antara Gaya kepemimpinan terhadap kinerja, konflik berpengaruh signifikan terhadap kinerja, dan komunikasi bukan variabel mediasi bagi pengaruh gaya kepemimpinan dan konflik terhadap kinerja.Kata Kunci: Gaya Kepemimpinan, Konflik, Kinerja, Komunikasi Abstract: Leadership style is a style used by a leader influenceing subordinates to carry out their duties responsibility. While conflict is an inner atmosphere that contains anxiety and conflict between two or more motives that encourange someone to do two or more clonflicting activities. Both of these thisgs greatly affect employee performance.This studi aims to: i) analyze the influence of leadership style on performance; ii) analyze the effect of conflict on performance; iii) analyze the influence of leadership style and conlifct in performance throught communication mediation at Sekretariat Daerah of Mojokerto City. This study uses a quantitative approach to the type of explanatory research. This study uses a questionnaire with a total population of respondents as many as 117 employees in the Sekretariat Daerah of Mojokerto City. Analysis of the data used is to use descriptive analysis and inferential analysis using path analysis with t test as hypothesis testing. The results showed that there was a significant influence between leadhership style on performance, conflict had a significant effect on performance, and communication was not a mediating variable for the influence of leadhership style and conflict on performance. Keywords : Leadership Style, Conflict, Performance, Communication
ANALYSIS KEPUTUSAN WISATAWANDALAM MENGUNJUNGI TEMPAT WISATA KALIWATU RAFTING DI KOTA BATU Rery Sukmawati; Martaleni Martaleni
JIM (Jurnal Ilmu Manajemen) Vol 4, No 2 (2018): JURNAL ILMU MANAJEMEN
Publisher : BADAN PENERBITAN UNIVERSITAS WIDYAGAMA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2245.001 KB) | DOI: 10.31328/jim.v4i2.559

Abstract

Dewasa ini pertumbuhan pariwisata industri semakin pesat diiringi dengan meningkatnya kebutuhan manusia yang tinggi. Tingginya tingkat kunjungan wisatawan mampu memberikan manfaat bagi Negara dan daerah tujuan wisata. Oleh karena itu perlu adanya presepsi wisatawan terhadap Daerah Tujuan Wisata untuk mencari suasana baru yang tidak didapatkan di daerah wisata lain.Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh motivasi, persepsi, kelompok referensi dan kualitas layanan terhadap keputusan berkunjung. Populasi dalam penelitian ini adalah pengunjung Rafting Kaliwatu di Kota Batu selama tahun 2016 dengan sampel penelitian sebanyak 99 orang. Teknik analisis yang digunakan adalah analisis regresi berganda dengan uji signifikan F dan t.Temuan penelitian menyatakan bahwa motivasi wisata, persepsi wisata, kelompok referensi kualitas layanan berpengaruh signifikan terhadap keputusan berkunjung baik secara parsial maupun simultan. Kata kunci: motivasi, persepsi, kelompok referensi, kualitas layanan keputusan
PENGARUH MOTIVASI, KUALITAS LAYANAN, DAN KEPUASAN WISATAWAN TERHADAP IMAGE DAERAH TUJUAN WISATA Martaleni Martaleni
EKUITAS (Jurnal Ekonomi dan Keuangan) Vol 18 No 2 (2014)
Publisher : Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya(STIESIA) Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (0.057 KB) | DOI: 10.24034/j25485024.y2014.v18.i2.145

Abstract

Pertumbuhan industri pariwisata yang semakin pesat dapat mendorong pembangunan daerah, meningkatkan devisa negara, meningkatkan kesejahteraan dan kemakmuran rakyat serta dapat menambah rasa cinta tanah air, bangsa dan nilai-nilai budaya. Oleh karena itu, pengelolaan dan penguatan image suatu Daerah Tujuan Wisata (DTW) merupakan langkah yang harus mendapatkan perhatian yang serius secara terus menerus. Tujuan dari penelitian ini adalah menguji dan menganalisis pengaruh nilai motivasi wisatawan, kualitas layanan dan kepuasan wisatawan secara langsung dan tidak langsung terhadap image DTW. Data yang dibutuhkan untuk penelitian ini diperoleh dari sampel sebanyak 200 responden. Adapun populasi terdiri dari seluruh wisatawan yang berasal dari luar Malang Raya dan bertujuan untuk berwisata ke DTW Malang Raya. Data dianalisis menggunakan metode statistik deskriptif dan inferensial. Temuan penelitian ini menjelaskan bahwa semakin meningkat nilai motivasi wisatawan dan kualitas layanan wisata akan dapat meningkatkan nilai kepuasan wisatawan terhadap Daerah Tujuan Wisata. Di samping itu meningkatnya kualitas layanan wisata dapat secara langsung meningkatkan image wisatawan terhadap DTW. Selanjutnya melalui kepuasan wisatawan, peningkatan nilai motivasi wisatawan dan kualitas layanan secara tidak langsung dapat meningkatkan image wisatawan terhadap DTW.
IMAGE DAERAH TUJUAN WISATA: SUATU TINJAUAN DARI PERSPEKTIF WISATAWAN NUSANTARA Martaleni Martaleni
EKUITAS (Jurnal Ekonomi dan Keuangan) Vol 15 No 4 (2011)
Publisher : Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya(STIESIA) Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (0.057 KB) | DOI: 10.24034/j25485024.y2011.v15.i4.167

Abstract

Companies increasingly turn to the marketing based on the consumers’ image and emotions in order to win mind share and heart share. The management of a tourist destination image is an important factor in achieving success in business tourism. This study aimed to examine the effect of  service quality value towards the image, either directly or indirectly through tourist satisfaction as a moderating variable. Data obtained from the domestic tourists who visited tourist destination in Great Malang were analyzed by the method of Partial Least Square (PLS). The findings of this study explains that there are direct and indirect positive influence between the service quality value and the measurement of tourist object attraction, supporting means, empathy and feeling towards tourists’ image. Likewise there is a positive influence between satisfaction and tourist image.This study can help marketers (government agencies, private sectors in Great Malang), to better understand the contribution of the image of an increasing number of tourists. Thus marketers will be more careful in designing the right marketing strategy to make tourists  more loyal.
Co-Authors A. Fathony Hidayat Adya Hermawati Adya Hermawati Ahmad Ari Kuswandari Yushinta Ayu Bulan Febry KD. Ayu Bulan Febry KD., Ayu Bulan Dedy Sugiarto Diana Supratiwi Djumahir - Djumilah Zain Dyah Murdayani Kusumaningrum Dyah Sawitri Ernani Hadiyati Fatimah FITRIYAH G. Budi Wahyono Hartini Prasetyaning Pawestri Hendrakusuma, FX Bhakti Husin Husin, Husin Islam, Saiful Kartika Dewi Sri Susilowati Madyaratri, Dellafanny Noor Masruroh Masruroh Maulana Abdul Rahman Mintarti Rahayu Muhammad Dhohir Ni Nyoman Kerti Yasa Nurwati Nurwati Ramlawati Ramlawati Rery Sukmawati Rini Astuti Rini Astuti Roby Sambung Ryke Novita Ryke Novita, Ryke S.B.P. Handhajani Sri Hadiati Syaifurrahman Syaifurrahman Totok Hendarto Yoga Arif Wicaksono Yudianto Yudianto