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All Journal IMAGE BBM (Buletin Bisnis dan Manajemen) Journal of Tourism Economics and Policy BULETIN BISNIS & MANAJEMEN (BBM) Jurnal Manajemen dan Penelitian Akuntansi (JUMPA)
Kuntardina, Ari
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Public Health Social Sciences

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ANALISIS PELAYANAN BERBASIS DIGITAL CEDAK MAS Anom, Latifah; Kuntardina, Ari; Adiputra, Eka; Hidayatin, Dina Alafi; Rochmayanti, Dewi; Arlina, Ima Yuni
BBM (Buletin Bisnis & Manajemen) Vol 11, No 1 (2025): Vol. 11 No. 1
Publisher : Universitas YPPI Rembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47686/bbm.v11i1.723

Abstract

AbstrakMunculnya pelayanan berbasis Digital Cedak Mas (Cepat Dekat Masyarakat) berawal dari banyaknya keluhan masyarakat tentang pelayanan terpusat di Dukcapil Kabupaten Tuban. Keluhan yang muncul mengenai jarak yang relatif jauh dan biaya transportasi pada saat pengurusan administrasi pada Dukcapil. Penelitian ini penelitian kualitatif, bertujuan mengetahui proses dan dampak dari Pelayanan berbasis digital pada Dukcapil Kabupaten Tuban. Informan dipilih secara purposive sampling. Pengumpulan data dengan observasi, wawancara dan dokumentasi. Alur tahapan analisis data meliputi reduksi data, penyajian data, dan penarikan kesimpulan atau verifikasi. Validitas data akan menggunakan triangulasi sumber data. Hasil analisis menunjukkan pelaksanaan Cedak Mas mendekatkan tempat pelayanan kepada masyarakat. Penerapan proses pelayanan sudah sesuai dengan Standar Operasional Prosedur. Dampaknya, Pelayanan Dukcapil menjadi lebih dekat dengan masyarakat. Pelayanan ini merupakan pelayanan berbasis digital dengan memanfaatkan teknologi yang kedepannya bisa lebih diperhatikan dan ditingkatkan lagi sarana dan pasarana pendukung dari pelayanan berbasis digital Cedak Mas untuk menunjang pelayanan lebih baik. Kata Kunci : Pelayanan Digital; Cedak Mas; Dukcapil. ANALYSIS OF DIGITAL-BASED SERVICES CEDAK MASAbstrackThe emergence of ‘Cedak Mas’ Digital-based services began with many public complaints about centralized services at the Tuban Regency Population and Civil Registration Office (Dukcapil). Complaints that arise regarding the relatively long distance and transportation costs during administrative management at the Dukcapil. This research is qualitative research, aimed at determining the process and impact of digital-based services on the Tuban Regency Population and Civil Registration office. Sample was selected by purposive sampling. Data collection techniques using Observation, Interviews and Documentation. While the Data Analysis Technique uses the flow of stages of data reduction, data presentation, and conclusion. The validity of the data will use triangulation of the data source. The results of the analysis show that the implementation of ‘Cedak Mas’ brings the place of service closer to the community. The service process in application is in accordance with Standard Operating Procedures. As a result, the Dukcapil services becomes closer to the community. This service is a digital-based service by utilizing technology that in the future can be more considered and improved.Keywords : Digital Services; Cedak Mas; Dukcapil
How To Maintain Employee Job Satisfaction Through Organizational Trust, LMX, And Negative Workplace Gossip Kuntardina, Ari; Adiputra, Eka; Rochmayanti, Dewi; Lestariningsih, Marsudi; Safii, Abdul Azis
Image : Jurnal Riset Manajemen Vol 13, No 1 (2025): Image : Jurnal Riset Manajemen
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/image.2025.002

Abstract

Employees with high job satisfaction will reduce the desire to leave the organization. Organizations try to retain high-potential employees by paying attention to variables that affect employee job satisfaction. Negative workplace gossip and LMX allegedly affect organizational trust and job satisfaction. Organizational trust may affect job satisfaction. Quantitative research with a total sample of 41 from educational institutions and electrical installation companies. Data analysis used Smart PLS. The results showed that negative workplace gossip had a negative and significant effect on organizational trust, LMX had a positive and significant effect on organizational trust. LMX has a positive and significant effect on Job satisfaction. However, negative workplace gossip and organizational trust have a negative and insignificant effect on job satisfaction. The results show that to retain potential employees, efforts are needed to increase employee job satisfaction. Companies can do this by paying attention to negative workplace gossip and improving LMX to increase organizational trust.
Co-Authors Abdul Azis Safii Ahmad Saifurriza Effasa Anom, Latifah Arlina, Ima Yuni Damayanti Damayanti Eka Adiputra, Eka Fitri Widhiastutik Hapzi Ali Hidayatin, Dina Alafi Jihan Jihan Lestariningsih, Marsudi Muhammad Asrori Muhammad Handono Novi Darmayanti Nur Hidayah Prasto Dwi Wahjono Rikah, Rikah Riska Rossiana Ramdani Rochmayanti, Dewi Septiani, Widya