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Journal : Jurnal Manajemen Indonesia

The Influence Of Green Perceived Value On Green Loyalty Through Green Satisfaction And Green Trust (Study On The Cosmetic Industry) Ramadhan, Satria Putra; Aisjah, Siti
Jurnal Manajemen Indonesia Vol. 24 No. 3 (2024): Jurnal Manajemen Indonesia
Publisher : Fakultas Ekonomi dan Bisnis, Telkom University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jmi.v24i3.8415

Abstract

The development of rapid industry cosmetics in Indonesia is driven by the increasing class medium and demand to produce beauty-friendly environments, pushing industry cosmetics To produce and develop more products in a friendly environment containing natural ingredients. In an era of increasingly strict competition, especially in consumer-oriented industries like cosmetics, companies often face challenges in maintaining customer loyalty. Effective strategies to awaken the loyalty of consumers are to make them trust and satisfy the products and actions of the company. To gain consumer trust and satisfaction, the company needs to pay attention to the value given. Research This will explain more Far with investigating the complex connection between mark perception green, satisfaction, trust and loyalty in the purchase and use of cosmetics based on a friendly environment. Research This was done against 170 respondents with the use of an approach through the distribution of an online questionnaire on Java Island. Data analysis methods use the Structural Equation Model (SEM) approach based on Partial Least Square (PLS). Research This discloses results that consider the perception of green, satisfaction, and trust positively and significantly related to a loyalty-friendly environment. In addition, it is also obtained that satisfaction and trust make mark perception green important, though satisfaction and trust only partly influence it. This confirms that without the existence of satisfaction and trust, loyal consumers of the cosmetics industry will find it difficult to wake up.
Co-Authors . Sugiarti . Surachman ., Jumahir A. Dewantoro Marsono Afifah, Marisa Mursyidhatul Agung Laksana Agustian Eko Hadianto Ahmad, Zainuddin AINUR ROFIQ Almira, Yorina Huwaida Ananda Sabil Hussein Anggraini, Mutia Rizki Ardiansyah Muhammad Arifah, Hilda Astrid Puspaningrum Atim Djazuli Bastomi, Mohamad Bhagas Pratyaksa Mahardhika Budi Handrianto Chintya Dewi Ekacittasari Christin Susilowati Cicik Retno Wati Deni, Febrianto Frans Denny Indra Prastiawan Dessy Handa Sari Devia, Aldeline Nolita Diana Ayu Kartikasari Dunga Dwi Barinta Ekacittasari, Chintya Dewi ENDAH KUSUMAWATI Fadhila, Wildan Genira, Chika Felsia Hilda Arifah Indah Rachma Putri Karismajid Nur Laksana Khair, Muthi Abul Kusniyah, Nur Kusuma Ratnawati Laksana, Agung Lilik Choirotul Mafula Lilis Suindrawati Lubis, Haikal Yasin M. Aan Faizal Mubarak Maesaroh, Eka Siti Mafula, Lilik Choirotul Maulana, Luthfila Akbar Melindhar, Suristika Moeljadi Moeljadi Nanda Karprilano Narahdita, Ajeng Putri Noermijati NUR HASANAH Nur Khasanah Oktavian, Eksa Panji Rizki Maulana Pertiwi, Nanda Putra, Hasannudin Nursalim Putri, Indah Rachma Rahmadhi, Nanda Supraba Raisa Fitri Ramadani Wibowo Ramadhan, Satria Putra Ratih Mardianti Reno Furqon Kusumawardana Ricki Prajamukti Ricky Indra Gunawan Rico Eka Wahyu Hudiwijono Rofiaty, Rofiaty Salsabila, Ellen Elysia Sefel, Raja Abiyyu Septi Wulandari SEPTI WULANDARI Sri Palupi Prabandari Sri Palupi Prabandari Stefan Yudhanto Sugiarti, . Suindrawati, Lilis Sumantri, Dzaki Maulana Sunaryo Sunaryo Surachman Surachman Surachman Surachman, Surachman Suristika Melindhar Susilowati, Christine Ubud Salim Ubud Salim Ubud Salim Ury Tri Rahayu Vierkury Metyopandi Vildayanti, Rina Ayu Wati, Cicik Retno Wildan Fadhila Wirani, Bella Nisa Yana Respati Dewi Yuni Kusuma Arumsari Zainuddin Ahmad Zulianto, Angga