Article Per Year (5 Year)
p-Index From 2020 - 2025
4.25
P-Index
This Author published in this journals
All Journal Jurnal Simantec JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Jurnal Sistem Informasi, Manajemen, dan Akuntansi (SIMAK) Infotekmesin JITU : Journal Informatic Technology And Communication Akrab Juara : Jurnal Ilmu-ilmu Sosial ABDI SABHA (Jurnal Pengabdian kepada Masyarakat) Jurnal Penelitian Sistem Informasi Jurnal Rekayasa Informasi Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika Switch: Jurnal Sains dan Teknologi Informasi Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika Mars: Jurnal Teknik Mesin, Industri, Elektro dan Ilmu Komputer Uranus: Jurnal Ilmiah Teknik Elektro, Sains dan Informatika Saturnus: Jurnal Teknologi dan Sistem Informasi Teknofile, Jurnal Sistem Informasi
Ito Setiawan
Unknown Affiliation
Religion Aerospace Engineering Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Library & Information Science Mathematics Mechanical Engineering Medicine & Pharmacology Social Sciences

Published : 35 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Penelitian Sistem Informasi

 1 
Analisis Kualitas Layanan Menggunakan Framework ITIL V3 Domain Service Operation Website Akademik Muhammad Asfari Alkaromi; Akhmal Angga Syahputra; Muhammad Asnafi Alkaromi; Ahnaf Vanning Al Haq; Ito Setiawan
JURNAL PENELITIAN SISTEM INFORMASI (JPSI) Vol. 2 No. 4 (2024): November : JURNAL PENELITIAN SISTEM INFORMASI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jpsi.v2i4.2668

Abstract

The advancement of information technology has transformed the management of academic systems in universities, necessitating effective and efficient IT management to support operational and administrative processes. Universitas Amikom Purwokerto uses a web-based academic system to integrate academic and administrative services. However, issues such as server connection failures often disrupt operations. Based on an ITIL V3 analysis, the system is at Maturity Level 3 (*Defined*) in problem management, with recommendations to improve real-time monitoring and process flexibility. Implementing these recommendations is expected to enhance service quality and user experience. This study aims to analyze the service quality of Universitas Amikom Purwokerto’s academic system within the service operation domain, particularly in the problem management subdomain. According to the ITIL V3 framework, the system's maturity is at the *Defined* level (Level 3), indicating that problem-handling processes are well-documented but limited in flexibility. These findings highlight the need for improvements in real-time monitoring, predictive analysis, and user feedback to better meet dynamic needs. Such recommendations are expected to improve operational effectiveness and overall user experience.
Co-Authors Abdillah Teguh Permana Abdul Azis Abdul Khohar Adhim Tanfitra Adinda Arininta Loysiana Ahnaf Vanning Al Haq Akhmal Angga Syahputra Akto Hariawan Amanda Ayu Novitasari Anastasya Yuniar Aniec Anafisah Pratiwi Anindya Fidela Anjar Sylvia Rahmawati Annisa Suci Octavia Anung Supriyadi Ari Fattah Fuaddin Arindia Nur Zahra Arisanti Dwi Safitri Ariska, Ariska Nurul Habibah Asha Nuril Jannah Astrid, Astriditiya Laila Nur Fadilah Bibit Waluyo Cannes Lingga Yogario Dafa Arta Anggara Dani Khoirul Wafa Dea Lili Anggraeni Desvita, Amanda Dimas Sigit Purnomo Disi Fasa Tri Rahmawati Dita Lukitasari Diva Resti Hidayah Dwi Amelia Dwi Krisbantoro Elsa Ayunda Pratiwi Epa Latifah Erika Luthfi Afifah Excel Ervinta Desty Fadhila Intan Cahyaningrum Fahmi An Naafi Fakhrul Akif Maulana Putra Falia Nur Afifah Faozan Dwiki Ramadana Faradina Novi Lakshita Farah Fadhilah Farica Rachman, Naura Fauzan Dwicah Saputra Feishal Azriel Arya Putra Fiby Nur Afiana Fikri Aditnya Pratama Fisabilla Tidar Yoga Pratama Ghois Abdullah Akmal Gilang Satria Mahardhika Hanenda Putri Zamora Ika, Ika Komalasari Iqbal Yusuf Azhari Jenny Juniarlie Johan Suryani Kodir Kodir Kusumas Astri Anggraeni Laela Uswatun Hasanah Lailatur Rochmah Lifa Sholiah Mauly Chandra Gumilang Melida Ratna Utami Muhammad Amrizal Muhammad Asfari Alkaromi Muhammad Asnafi Alkaromi Naura Arum Kartika Nauralia Syifa Ayunda Nur Adiya, Az Zahra Dwi Nur Cahyani, Sinta Nurul Hani Oktafia Heng Huice Prayoga Pribadi Priyanti, Dika Putri Vidia Lestari Rahayu Linda Kusuma Rahmat Aji Prasetyo Ratri Ismayanti Rema, Rema Sekar Nuriani Retno Waluyo Retno Waluyo Rindiana Putri Natasya Ririt Farihatul Kamilah Risqi Faturohman Salsa Fathaturrahma Sekar Ajeng Ramadhani Septiana Nur Hidayah Setiana Dwi Maghfiroh Setyaningsih, Gustin Shafni Nur Hikma Sitaresmi Wahyu Handani Sri Wahyuningsih Titin Amelia Ulfa Inayatun Umar Abdul Abid Vellyn Chalista Elfanza Vita Dwi Utami Wahyu Dwi Purwoprasetyo Wahyu Putra Pratama Wahyuni, Novita Wahyuning Tyas Saraswati Wakhid Sayudha Rendra Graha Alrashid Widiyana Mustofiyah Yusmedi Nurfaizal Zanela Anania Syafikah Zuhriyatul Lubna