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The Impact of Work Culture, Service, and Employee Competence on Satisfaction with E-Government Systems as Intervening Variables Fitriadi, Ahmad Rizqi Arief; Herlambang, Toni; Sanosra, Abadi; Nursaid; Qomariah, Nurul; Ridwan, Wachid
Ilomata International Journal of Management Vol. 6 No. 3 (2025): July 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i3.1653

Abstract

This study aims to test and analyze the role of work culture, employee service and competence on service satisfaction with the intervening variable of SPBE implementation in Jember Regency Government. This study uses a quantitative method with the Structural Equation Modeling approach with Partial Least Squares (SEM-PLS) with a population of 8,454 and involving 140 respondents. This study resulted in work culture having a positive influence on service satisfaction. The competence possessed by employees has not been able to provide a good influence on service satisfaction. While on the other hand, the work culture applied, the services provided and employee competence can make SPBE even better. The Electronic-Based Government System (SPBE) has an influence on service satisfaction. The work culture applied has no influence on service satisfaction with SPBE as an intervening variable. While the service and employee competence variables can provide an increase in SPBE service satisfaction as an intervening variable.
The Impact of Work Culture, Service, and Employee Competence on Satisfaction with E-Government Systems as Intervening Variables Fitriadi, Ahmad Rizqi Arief; Herlambang, Toni; Sanosra, Abadi; Nursaid; Qomariah, Nurul; Ridwan, Wachid
Ilomata International Journal of Management Vol. 6 No. 3 (2025): July 2025
Publisher : Yayasan Sinergi Kawula Muda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijjm.v6i3.1653

Abstract

This study aims to test and analyze the role of work culture, employee service and competence on service satisfaction with the intervening variable of SPBE implementation in Jember Regency Government. This study uses a quantitative method with the Structural Equation Modeling approach with Partial Least Squares (SEM-PLS) with a population of 8,454 and involving 140 respondents. This study resulted in work culture having a positive influence on service satisfaction. The competence possessed by employees has not been able to provide a good influence on service satisfaction. While on the other hand, the work culture applied, the services provided and employee competence can make SPBE even better. The Electronic-Based Government System (SPBE) has an influence on service satisfaction. The work culture applied has no influence on service satisfaction with SPBE as an intervening variable. While the service and employee competence variables can provide an increase in SPBE service satisfaction as an intervening variable.
Religious moderation values in al Islam and kemuhammadiyahan textbooks at high school level Arofi, Muhammad Zuhron; Pratiwi, Eko Kurniasih; Arofi, Nasitotul Janah; Ridwan, Wachid
ATTARBIYAH: Journal of Islamic Culture and Education Vol. 9 No. 2 (2024): Attarbiyah: Journal of Islamic Culture and Education
Publisher : UIN Salatiga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/attarbiyah.v9i2.127-143

Abstract

After being launched by the Ministry of Religion in 2019, the concept of religious moderation continues to gain public attention. It can be seen from the large amount of research regarding religious moderation which is embedded in many objects. This research took the material and curriculum objects of Al Islam and Kemuhammadiyahan (AIK) which are taught in Muhammadiyah schools at the high school level. This research aims to determine the value of religious moderation in AIK textbooks. This study was qualitative research with a content analysis approach. The first step of this study was collecting journals, reference books related to religious moderation, and textbooks used for the teaching and learning process in Muhammadiyah schools. Following the first step, analysis was conducted to describe the concept inside the source books. The conclusion was made then. The findings showed that there were several important points in AIK textbooks that align with the spirit of moderation. These points were ukhuwah (brotherhood), non-violence, tolerance, and commitment to nationality.