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All Journal REINWARDTIA SAINTEK: Jurnal ilmiah Sains dan Teknologi Industri Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Kewarganegaraan Jurnal Teknika : Jurnal Teoritis dan Terapan Bidang Keteknikan Journal of Innovation Research and Knowledge Jurnal Mata Pariwisata Jurnal Mekar Media Bina Ilmiah Jurnal Keker Wisata: Kegiatan Pengabdian Kepada Masyarakat Reinwardtia
Andri Wibowo
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Religion Arts Humanities Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Mechanical Engineering Public Health Social Sciences Other

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Journal : Jurnal Mekar

 1 
DAMPAK MOTIVASI KERJA DALAM MELIHAT KINERJA KARYAWAN ROOM ATTENDANT DI SWISS-BEL HOTEL BATAM Andri Wibowo
JURNAL MEKAR Vol. 1 No. 1 (2022): APRIL 2022
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmr.v1i1.26

Abstract

This study aims to determine the impact of work motivation to see the performance of room attendant employees at Swiss-Bel Hotel Batam. With qualitative research methods that aim to find out in depth about the opinions and perspectives of each resource person regarding the impactt of work motivation to see the performance of room attendant employees. The assessment of work motivation variables is examined from external and internal factors of work motivation itself. The results of this study indicate that work motivation affects the performance of room attendant employees at Swiss-Bel Hotel Batam. The results of this study also indicate that the external motivational factor which is very influential is an indicator of working conditions, while the working conditions in question are that the room attendants at Swiss-Bel Hotel Batam do not make employees comfortable at work so that the employee turnover rate is high. The internal factor of work motivation which is very influential is the indicator of HR selection, namely to get the opportunity for promotion without having to see how the kinship relationship with the employee of the room attendant concerned.
ANALISIS MUTU PELAYANAN DEPARTEMEN HOUSEKEEPING DI TRAVELODGE HOTEL BATAM Safrizal; Wahyudi Ilham; Andri Wibowo
JURNAL MEKAR Vol. 1 No. 2 (2022): OKTOBER 2022
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmr.v1i2.72

Abstract

Hotel is a form of commercially managed accommodation, where not only facilities and products are provided but also provide the best service to impress guests during their stay at the hotel. This is because hotels are experiencing a very rapid development, so there is a lot of competition in this industry. The quality of service is very important because when the hotel is able to meet the expectations, desires and satisfaction of guests, then they will want to come back to the hotel. This research aims to analyze indicators of service quality, namely reliability, responsiveness, assurance, empathy, and tangible. In this study, the authors used a qualitative approach with descriptive methods in case studies with informants as many as 8 people. Data is obtained from informants using data collectors in the form of interview guidelines, observations and documentation, then analyzed. The results showed that indicators of reliability, responsiveness, assurance and empathy have been said to be good and meet the criteria. While tangible indicators for neatness of the room attendant must be considered and improved again. Of the five indicators of service quality, all must be considered, maintained and improved again so that the number of guests increases and makes guests become loyal to the services provided by Travelodge Batam hotel.
PENGARUH TANGIBLE TERHADAP LOYALITAS PELANGGAN DI AULINA LAUNDRY BATAM Wan Abdurrahman; Andri Wibowo
JURNAL MEKAR Vol. 2 No. 1 (2023): APRIL 2023
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmr.v2i1.151

Abstract

This research aims to determine the effect of tangible on customer loyalty at Aulina laundry Batam. The research method used is a quantitative research method. The data collection technique used is a survey technique with research instruments in the form of a questionnaire. The sample used was based on the slovin formula from a population of 297 and a sample of 84 customers from the entire population who were considered to represent the research data. Data analysis used quantitative descriptive analysis and simple linear analysis. The results of the research show that all statement items are valid and reliable. Hypothesis testing shows the significance value of the coefficients table, obtained T count 0.000 > 0.05 also the distribution list and a real level of 5% obtained Tcount 6.694 > T table 1.989 stating Ha is accepted Ho is rejected. The R2 test shows that the tangible variable has an effect of 0.604 or 60.4% on customer loyalty, the remaining 39.6% is influenced by other variables. So it can be concluded that the tangible variable (X) has a significant effect on customer loyalty (Y).
IMPLEMENTASI PELATIHAN KERJA DALAM MENANGANI GUEST COMPLAINT PADA FRONT OFFICE DI OS HOTEL TANJUNG UNCANG Putri, Mellinia; Andri Wibowo; Luthfini Lubis, Arina
JURNAL MEKAR Vol. 3 No. 1 (2024): APRIL 2024
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmr.v3i1.285

Abstract

Hotel adalah suatu perusahaan yang dikelola oleh pemiliknya dengan menyediakan pelayanan makanan, minuman dan fasilitas kamar untuk tidur kepada orang-orang yang melakukan perjalanan dan mampu membayar dengan jumlah yang wajar sesuai dengan pelayanan yang diterima tanpa adanya perjanjian khusus. Dalam industri perhotelan, front office berada di garda terdepan untuk melayani tamu dan memberikan jasa terbaik dan teramah untuk pelanggan. Front office juga menjadi bagian yang ditemui oleh tamu jika mereka memiliki masalah atau membutuhkan bantuan dan informasi. Sehingga departemen front office adalah bagian yang paling penting karena mereka dapat melaporkan langsung hal yang dibutuhkan oleh tamu, hal yang mengganggu tamu, saran dan keluhan pelanggan. Penelitian ini dilatar belakangi untuk mengetahui Implementasi pelatihan kerja dalam menangani guest complaint pada front office di OS Hotel Tanjung Uncang Batam. Adapun jenis penelitian yang dilakukan adalah dengan menggunakan metode penelitian kualitatif. Metode pengumpulan data ini menggunakan wawancara, observasi, do kumentasi, dan studi literatur. Hasil yang didapatkan bahwa Pelatihan sangat penting sebagai peningkatan kepercayaan diri dan meningkatkan kinerja Front Office sebagai awal untuk mengadapi komplen guest di Hotel OS Tanjung Uncang.
PERAN KOMUNIKASI INTERPERSONAL FRONT OFFICE DALAM MENINGKATKAN PENGALAMAN TAMU DI ASIALINK HOTEL BY PRASANTHY BATAM Wulanda, Olivia Diva; Andri Wibowo; Lubis, Arina Luthfini; Fatimah, Zahara
JURNAL MEKAR Vol. 3 No. 1 (2024): APRIL 2024
Publisher : Puslitabmas Batam Tourism Polytecnic

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmr.v3i1.287

Abstract

This study discusses the critical role of interpersonal communication carried out by the front office team in enhancing the guest experience at the Asialink Hotel in Batam. Through qualitative research methods, data were collected via interviews and direct observations of both front office staff and hotel guests. The findings reveal that effective and friendly communication from the front office not only strengthens relationships with guests but also significantly contributes to guest satisfaction and loyalty. These results underscore the essential nature of communication skills within the hospitality industry and highlight their impact on service quality. The study suggests that management should prioritize training programs focused on enhancing these skills to improve overall guest experience. Furthermore, the front office staff demonstrated high levels of empathy, showing keen sensitivity to guest needs and a proactive approach to addressing complaints. Their supportive and positive attitudes were evident as they responded to guest concerns with spontaneity and clarity, using polite language and maintaining friendliness while providing information. The staff's ability to offer relevant supporting information further enhances guest experience. Additionally, the study found that the front office staff exhibited fairness and equality in their service delivery, ensuring that all guests received consistent, high-quality service without discrimination. This comprehensive approach to communication highlights its vital role in the success of the hospitality industry.
PENERAPAN SOP DALAM MENINGKATKAN KUALITAS KINERJA NIGHT AUDIT DI SOVRANO HOTEL BATAM Jefry; Kurnia, Okki; Andri Wibowo
JURNAL MEKAR Vol. 3 No. 2 (2024): OKTOBER 2024
Publisher : Puslitabmas Batam Tourism Polytecnic

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Abstract

Penelitian ini mengkaji penerapan Standar Operasional Prosedur (SOP) dalam meningkatkan kualitas kinerja night audit di Sovrano Hotel Batam, sebuah hotel di pusat kota Batam yang mengandalkan layanan optimal selama 24 jam. Tujuan dari penelitian ini adalah untuk menilai sejauh mana SOP yang ada efektif dalam mendukung kinerja night audit dan mengidentifikasi kendala yang memengaruhi pelaksanaan tugasnya. Penelitian menggunakan pendekatan kualitatif deskriptif dengan metode wawancara dan observasi langsung terhadap hotel coordinator dan staf night audit sebagai subjek utama. Hasil penelitian menunjukkan bahwa SOP yang diterapkan telah berperan signifikan dalam menjaga kelancaran operasional dan standar layanan. Meskipun demikian, beberapa kendala ditemukan, seperti kurangnya pelatihan yang menyeluruh untuk staf night audit dan beban kerja tambahan yang harus mereka pikul, yang berdampak pada kualitas kinerja yang tidak selalu konsisten. Selain itu, ketiadaan head of department khusus untuk night audit memperburuk situasi, mengingat tidak adanya figur pembimbing yang dapat memberikan arahan dan evaluasi langsung atas kinerja staf. Dalam jangka panjang, kurangnya konsistensi dan peningkatan kinerja dapat menghambat kualitas pelayanan di Sovrano Hotel. Kesimpulan penelitian menegaskan pentingnya SOP sebagai pedoman dasar yang baik, namun efektivitasnya dapat lebih ditingkatkan melalui pelatihan yang memadai dan penyesuaian beban kerja. Rekomendasi diberikan kepada manajemen hotel untuk mempertimbangkan penambahan anggaran bagi perekrutan head of department night audit, memberikan pelatihan berkala, dan menyeimbangkan beban kerja guna meningkatkan kualitas kinerja staf dan mempertahankan standar pelayanan yang optimal.
PENGELOLAAN FASILITAS AGROWISATA SIGARAN JIWA DI KAMPUNG JAYAPURA KABUPATEN SIAK Nawawi, Ahmad; Fitriani, Febri; Andri Wibowo
JURNAL MEKAR Vol. 3 No. 2 (2024): OKTOBER 2024
Publisher : Puslitabmas Batam Tourism Polytecnic

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Abstract

This study aims to analyze the management of facilities at Sigaran Jiwa Agrotourism, located in Kampung Jayapura, Siak Regency, which has emerged as a significant destination within the region, particularly following the post-COVID-19 recovery. Sigaran Jiwa Agrotourism is centered around agricultural-based tourism activities and has witnessed a steady increase in visitors, drawing interest for its unique blend of nature and agro-education experiences. This research employs a qualitative approach, gathering data through a combination of field observations, in-depth interviews with key stakeholders, including site managers, staff, and visitors, as well as reviewing relevant secondary sources such as financial and maintenance reports. The findings reveal that, while the number of visitors has consistently increased from 2020 to 2023, the site’s facility management is currently facing several challenges related to the upkeep and further development of essential infrastructure. Notably, certain facilities, such as gazebos, observation towers, and playgrounds, are well-maintained and contribute to the positive visitor experience. However, other critical areas, such as parking spaces, toilets, and accessibility for the disabled, require significant improvement to meet growing demand and enhance visitor satisfaction. The study concludes that, with strategic improvements in facility management and stronger support from local authorities and stakeholders, Sigaran Jiwa Agrotourism holds great potential to further develop into a leading and sustainable tourism destination within Siak Regency, contributing not only to local economic growth but also promoting eco-friendly tourism practices.
Co-Authors Adi Basukriadi Ahmad Nawawi Atus Syahbudin DAILAMI David Novalliano Rama Putra Devid Trinaldo Simatupang Erwin Nurdin Eugenius Rudolfo Legi Fatimah, Zahara Fitriani, Febri I Wayan Thariqy Kawakibi Pristiwasa Jefry Jessica Jessica Jingga Lestari Kurnia, Okki Lubis, Arina Luthfini Luther Kevas Luthfini Lubis, Arina Maldin, Siska Amelia Maria Septi Anggraini Moh. Thandzir Nensi Lapotulo Okki Kurnia Oscar Nemesis Putri, Mellinia Ricky Safrizal Salonten, Salonten Silitonga, Sutan Parasian Silvia Pratama Aneke Putri Wahyudi Ilham Wan Abdurrahman Wulanda, Olivia Diva