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All Journal Jurnal Rekayasa Sistem Industri OPSI SITEKIN: Jurnal Sains, Teknologi dan Industri JURNAL PASTI (PENELITIAN DAN APLIKASI SISTEM DAN TEKNIK INDUSTRI) JOURNAL OF INDUSTRIAL AND MANUFACTURE ENGINEERING AKSIOLOGIYA : Jurnal Pengabdian Kepada Masyarakat PROZIMA (Productivity, Optimization and Manufacturing System Engineering) Jurnal Surya Masyarakat PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Jurnal Optimalisasi Abdi: Jurnal Pengabdian dan Pemberdayaan Masyarakat Jurnal ABDINUS : Jurnal Pengabdian Nusantara Bubungan Tinggi: Jurnal Pengabdian Masyarakat Jurnal Surya Masyarakat Soeropati: Journal of Community Service Journal of Industrial Engineering and Operation Management (JIEOM) Jurnal Pengabdian Masyarakat Aufa (JPMA) Jurnal Pengabdian Masyarakat dan aplikasi Teknologi Journal of Integrated System
Kartika Suhada
Universitas Kristen Maranatha
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Public Health Social Sciences Transportation Other

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Journal : Jurnal Optimalisasi

 1 
Perancangan Sistem Antrian dan Penentuan Jumlah Operator SPBU untuk Mengurangi Panjang Antrian dan Total Biaya Operasional dengan Metode Simulasi Liputra, David Try; Suhada, Kartika; Arisandhy, Vivi; Bakti, Nelson Karunia
Jurnal Optimalisasi Vol 10, No 2 (2024): Oktober
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/jopt.v10i2.10156

Abstract

Improving and enhancing the performance of both service and manufacturing systems is essential for achieving customer satisfaction with the service. Research on improving and enhancing the performance of gas stations, whether using simulation methods or combinations with other methods, has been extensively conducted. However, studies that focus on improving the queue system at gas stations using simulation methods to reduce queue length and total operational costs are still limited. Previous research has proposed changes in the combination of fuel types at nozzles and the number of operators working per shift to reduce operational costs. However, these studies did not consider the resulting queue lengths. Therefore, this study will propose a design for the queue system and determine the number of operators to reduce queue length and total operational costs. First step, a simulation model of the actual queue system is created. Next step, alternative scenarios are developed for fuel type allocation at each nozzle and for determining the number of operators. Then, a simulation model of the queue system for each scenario is created. The final step is to calculate the queue length and total operational costs for the actual and proposed queue systems. There are 5 alternative scenarios to reduce the number of operators, with the best alternative being scenario 5. Scenario 5 also results in a shorter average vehicle queue length and lower total operational costs compared to the actual queue system. The average vehicle queue length decreased by 0.52 units or 31.71%. Additionally, the total operational cost decreased by Rp 714,717.74, or 23.24%.
Co-Authors Ariesa Pandanwangi Ariesa Pandanwangi AUDYATI GANY Aulia Wara Arimbi Putri Aulia Wara Arimbi Putri Auryn Thomas Ayrine Michaella Bakti, Nelson Karunia Banjarnahor, Dedi Marcell Carolina, Vania Chandra Wiranata Christophorus Ivander Menori Cindra Paskaria Cindy Felicia Wisanta David Try Liputra Debora Vivia Kusumawardani Elty Sarvia Emerentia, Kharens Erlin Tarigan Fani Angelia Florence Leony, Florence Frittandi, Frittandi Grace Vania Grecia Grecia Hambali, Mellisa Pricilia Indri Kristanti Isabelle Briany Esdova Sinaga Jessica Octaviani Rustandi Joel Sanjaya Sipayung Johan Johan Joshua Gerald Kelvin Kelvin Kevin Tjahyadi Kharens Emerentia Lea Mashari Manuela, Rheakova Sarita Maria Angela Kartawidjaja Martin Martin Mashari, Lea Meilinah Hidayat Mellisa Pricilia Hambali Melvita Samudra Muhamad Bagus Tri Ananda Nadia Natalia Suwandi Nathan Rafael Suherlin Nicolas Adriel Paganta, Dioren Tri Putri, Aulia Wara Arimbi Rainisa Maini Heryanto Ratnadewi . Ratnadewi, Ratnadewi Rexivio, Derys Christian Rizal Fiqri Alghi Yapiawan Ronald Sukwadi Rudy Wawolumaja Rudy Wawolumaja Rudy Wawolumaja Rustandi, Jessica Octaviani Sahatma, Yehezkiel Bierhoff Guzma Sandra Widjaja Santoso Santoso SANTOSO SANTOSO Santoso Santoso Santoso, Warren Evander Suwandi, Nadia Natalia Theodore Setiawan Widjaya Tjahjadi, Kevin Tomy Jeremy Tubagus Panji Ismail Vania, Grace Victor Suhandi Vivi Arisandhy Winda Halim Winda Halim, Winda Wiranata, Chandra Wisanta, Cindy Felicia Yoela Senni Stefianti Yonathan Yehezkiel Widjaja