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All Journal Jurnal Bisnis dan Manajemen Journal of Economic, Bussines and Accounting (COSTING) JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) Idaarah: Jurnal Manajemen Pendidikan Jurnal Mantik Majalah Ilmiah Warta Dharmawangsa Community Engagement and Emergence Journal (CEEJ) Management Studies and Entrepreneurship Journal (MSEJ) Enrichment : Journal of Management Jurnal Ekonomi Bisnis Manajemen Prima Jurnal Riset Akuntansi dan Manajemen Malahayati (JRAMM) BERNAS: Jurnal Pengabdian Kepada Masyarakat International Journal Of Science, Technology & Management (IJSTM) Bisnis Net : Jurnal Ekonomi dan Bisnis International Journal of Applied Finance and Business Studies Bursa : Jurnal Ekonomi dan Bisnis Journal Liaison Academia and Society Mandiri: Jurnal Akuntansi dan Keuangan Medani : Jurnal Pengabdian Masyarakat IJMA
Yovie Ernanda
Universitas Prima Indonesia
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Journal : Jurnal Mantik

 1 
The Effect of Customer Satisfaction and Relationship Marketing on Loyalty of Honda Motorcycle and Car Customers at PT. Internusa Tribuana Citra Multifinance Medan Yovie Ernanda
Jurnal Mantik Vol. 4 No. 4 (2021): February: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.Vol4.2021.1214.pp2581-2587

Abstract

The purpose of this study is to test and analyze the effects of customer satisfaction on customer loyalty at car and motorcycle leasing at PT. Internusa Tribuana Citra Multi Finance Medan; to test and analyze the effect of relationship marketing to the loyalty of customers of leasing cars and motorcycles at PT. Internusa Tribuana Citra Multi Finance Medan; as well as to test and analyze the effects of customer satisfaction and relationship marketing on customer loyalty leasing cars and motorcycles at PT. Internusa Tribuana Citra Multi Finance Medan. This research used a quantitative approach. The research populations were 125 customers who had taken the leasing services of the company more than once and the data taken were the subscribers recorded in December 2016. There were 30 customers from the population for pretest validity test and reliability of the research instrument the remaining 95 customers for analysis data. The results of this study indicate that partially, customer satisfaction has a significant and positive effect on customer loyalty at PT. Internusa Tribuana Citra Multi Finance Medan. Partially, relationship marketing had a positive and significant effect on customer loyalty at PT. Internusa Tribuana Citra Multi Finance Medan. Simultaneously, customer satisfaction and relationship marketing had a positive and significant effect on customer loyalty at PT. Internusa Tribuana Citra Multi Finance Medan. Customer loyalty was simultaneously affected by customer satisfaction and relationship marketing up to 0.354 or 35.4% and the remainings 64
The Influence of Motivation, Leadership and Productivity on Performance at PT. Perimex Perimex Village Hepi; Ruth; Ester; Yovie Ernanda
Jurnal Mantik Vol. 5 No. 1 (2021): May: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to determine the effect of motivation on employee performance at PT. Perimex, knowing the influence of leadership on employee performance at PT. Perimex, knowing the effect of productivity on the performance of employees of PT Perimex and knowing the effect of motivation, leadership and productivity simultaneously on the performance of employees of PT. Perimex is implemented at PT. Perimex with the population, namely all employees of PT. Perimex amounted to 96 people with saturated sampling technique using total sampling obtained a research sample of 96 people. As for the results of the research, partially obtained the value of motivation t count (X1) is 3.371 and the table value is 1.984 provided that the value of t count> t table (3.371> 1.984) and the value of sig <0.05 (0.001 <0.05), partially obtained the value of t count. Leadership (X2) is 3, Leadership and Productivity make a big contribution in explaining employee performance of 76.80% while the 23.20% chance is influenced by other factors outside of research. The conclusion of the study is that motivation has a significant effect on employee performance, leadership has a significant effect and is the dominant variable that affects employee performance, productivity has a significant effect on employee performance and simultaneously motivation, leadership and productivity have a significant effect on employee performance.
The Effect of Motivation, Leadership and Productivity on Employee Performance at PT. Perimex Desa Sukaluwei Hepi; Ruth; Ester; Yovie Ernanda
Jurnal Mantik Vol. 5 No. 2 (2021): Augustus: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.Vol5.2021.1358.pp517-525

Abstract

This study aims to determine the effect of motivation on employee performance at PT.Perimex, to determine the effect of leadership on employee performance at PT.Perimex, to determine the effect of productivity on employee performance at PT Perimex and to determine the effect of motivation, leadership and productivity simultaneously on employee performance at PT.Perimex. .Perimex with a population of all employees of PT. Perimex amounted to 96 people with a saturated sampling technique using total sampling, the research sample was obtained as many as 96 people. The results of the partial study obtained the t-count Motivation (X1) was 3.371 and the t-table value was 1.984 provided that the value of tcount > ttable (3.371 > 1.984) and sig value < 0.05 (0.001 < 0.05), partially obtained the t-count Leadership (X2) is 3, Leadership and Productivity make a big contribution in explaining employee performance by 76.80% while the remaining 23.20% is influenced by other factors outside the study. The conclusion of the study is that motivation has a significant effect on employee performance, leadership has a significant effect and is the dominant variable that affects employee performance, productivity has a significant effect on employee performance and simultaneously motivation, leadership and productivity have a significant effect on employee performance.
The Influence of Leadership Style, Motivation, and Work Discipline on Employee Performance PT. Perkebunan IV Kebun Adolina Nusantara Perbaungan Suparman; Erni; Zetta; Hobes; Yovie Ernanda
Jurnal Mantik Vol. 5 No. 2 (2021): Augustus: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.Vol5.2021.1361.pp526-535

Abstract

This study aims to analyze the influence of leadership style, motivation, and work discipline on employee performance at PT Perkebunan IV Kebun Adolina Nusantara Perbaungan, the study uses a quantitative approach, in collecting data using questionnaires, interviews, and documentation, the population of all employees is 65 people, and The results showed that leadership style, discipline had a positive and significant effect, while the motivation variable had a positive and insignificant effect. Simultaneous testing shows that all variables of leadership style, motivation and work discipline have a positive and significant impact on the performance of PT Perkebunan IV Kebun Adolina Nusantara Perbaungan. While the results of the coefficient of determination show that 25, 4% variation in performance table (Y). Meanwhile, 74.6% are other independent variables that are not explained in this study.
Co-Authors Alfa, Christine Andri Sevendi Tamba Araventa Siolina Br Sembiring Meliala Audia, Melinda Bintang Trinitati Butar-Butar, Mangasi Catherine Catherine Chandra, Winnaryo Christine Christine Citra, Michika Claudia Kardinalia Damanik, Permata Khairani Daniel Fernando Tatarang Dedi Sutrisno Devi Yusvita Br. Tambunan Dhita Adriani Rangkuti Dwita Sakuntala Edisah Putra Nainggolan Edisah Putra Nainggolan Erlin Natalia Erni Ester Fadila, Rahma Felica Potami Felita, Klara Fira Safira Gultom, Sri Gita Olanda Sari Hayanti Harefa Hepi Herbert Siregar Herry Ivan Nathanael Sitompul Hobes Isa Bella Simatupang Bella Jamhari Jamhari Jefri Yudianto Jesslin Marlim Joannov Joannov Jusrin Efrata Khairani, Rafida Khosasi, Steven Klementina Situmorang Kristofel Tigmar Purba Purba Libra Siahaan Linri Novalia Sinaga Liona, Jeslyn Mangasi Butar-butar Maria Elisabeth Napitupulu Michael Riady Mila Ramayana Mita Ganda Putri Pardede Muadz Qemal Siddiq Nasution, Isna Asdiani Nazmi, Hendra Nefidodo Landrika Tarigan Novirsari, Emma Novita Sari Patrecia Manik Pelysa, Pelysa Pillai, Kl.Sweety Sheilan Prayoga, Dimas Puspita Purba Purba Ricky Rafii Ritonga Ronauli Saragi Rosa Ananta Simatupang Ruth Sakinah Lubis Sari Susanti Simamora Siagian, Sarah Agatha Siahaan, Ezra Cindy Sianturi, Nia Pio Artha Sibagariang, Fransisko Megi Simbolon, Safii Siregar, Ina Namora Putri Sitorus, Yosua Kharen AP Smilewon, Stanley Sri Fatmawati Stefanie Stefanie, Stefanie Stella Angelina Suarmin Jaya Waruwu Sunarto, Marwin Hadi Suparman Tanjaya, Tanjaya Teodora Situmorang Tiara, Viola Ayu Trisafira Harahap Valensia, Novianty Vanessa Vanessa Wandy Halim Widya Wihartanti Willis, Erna Wilson Alfredo Yossy Pratiwi Yuliani Yunior, Khomeiny Zetta