Article Per Year (5 Year)
p-Index From 2021 - 2026
2.804
P-Index
This Author published in this journals
All Journal Jurnal Ilmiah Ekonomi Islam Al-Kharaj: Journal of Islamic Economic and Business BJRM (Bongaya Journal of Research in Management) Adz Dzahab : Jurnal Ekonomi dan Bisnis Islam Asy-Syarikah : Jurnal Lembaga Keuangan, Ekonomi dan Bisnis Islam Iqtishaduna : Jurnal Ilmiah Mahasiswa Hukum Ekonomi Syariah Jurnal Ar-Ribh Al-Ubudiyah: Jurnal Pendidikan dan Studi Islam Islamic Accounting and Finance Review Falah: Jurnal Hukum Ekonomi Syariah At Tawazun Jurnal ekonomi Islam Jurnal Intelek Dan Cendikiawan Nusantara Jurnal Intelek Insan Cendikia TIJARAH: Jurnal Ekonomi, Manajemen, dan Bisnis Syariah Tapis : Jurnal Penelitian Ilmiah
Muslimin Kara
Unknown Affiliation
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

Published : 21 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 21 Documents
Search

 1   2   3 
Maqasid al-Shariah-Based Corporate Governance, Service Excellence, and Customer Satisfaction in Islamic Hospitality Sector Titin Hardianti; Muslimin Kara; Nasrullah Bin Sapa; Jamaluddin Majid; Umar Sulaiman
Jurnal Ar-Ribh Vol. 9 No. 1 (2026): April 2026
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/8ftnp713

Abstract

This study investigates the effect of Maqāṣid al-Sharīʿah–based Good Corporate Governance (GCG) on customer satisfaction, with service excellence as a mediating variable in the Islamic hospitality sector. The research adopts an explanatory quantitative design and is conducted at Sultan Alauddin Hotel & Convention Makassar. Data were collected from 212 customers using structured questionnaires and analyzed employing Partial Least Squares–Structural Equation Modeling (PLS-SEM). GCG is operationalized through three core dimensions: transparency, accountability, and responsibility, grounded in Maqāṣid al-Sharīʿah principles. The findings reveal that transparency does not have a significant direct effect on customer satisfaction but significantly influences it indirectly through service excellence. Accountability demonstrates a strong positive and significant effect on customer satisfaction, both directly and indirectly, indicating its dominant role in shaping customer perceptions. Conversely, responsibility does not significantly affect either service excellence or customer satisfaction. Furthermore, service excellence has a significant positive effect on customer satisfaction and serves as a crucial mediating variable linking governance practices to customer outcomes. These results suggest that the effectiveness of Maqāṣid al-Sharīʿah based governance depends on its practical implementation in service delivery. Integrating ethical governance with high-quality service enhances customer satisfaction and organizational sustainability. This study contributes to the literature by bridging Islamic governance principles with service management and provides practical insights for improving competitiveness in the Islamic hospitality industry.
Co-Authors A. M. Nur Atma Amir Abdul Wahab Abdul Wahab Abdullah, Muhammad Wahyuddin Ahmad Efendi Ahmad Ramadlan Ahmad Zikri Dwiatmaja Ainan Radiyah Rustan Amalia Nur Rahman Ampauleng Aniq Akkhmad Ali Bawafie Anwar, Nurfiah Bukhari Fajar Rahmani Ashari Gagaring Pagalung Gunawan Gunawan Hasyim M Hasyim M Ilham Ilham Jamaluddin Jamaluddin Majid Kamaruddin Khuratul Ayu Lince Bulutoding Muhamatsakree Manyunu Muslihati Nahda Dahlan Rahman Ambo Masse Rahmawati Rahmawati Muin Rahmawati mu’in Rahmi Qurania Ramadani Ramdani Nur Risaldi Rizka Damayanti Rusdi Raprayogha Ruslang Ruslang Sahdiah Desriana Karim Salmah Abdullah Samsidar Sapa, Nasrullah Bin Sirajuddin Sirajuddin Sirajuddin SITI FATIMAH Sumarlin Titin Hardianti Trisno Wardy Putra Umar Sulaiman Unzhila Nur Ilmiatun P Waode Mabrukah Azzahrah