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Journal : Management Analysis Journal

Analysis of the Effect of the Application of Total Quality Management (TQM) on Performance Improvement through Leadership Dewi Kholifatul Ummah; Saiful Bukhori; Dewi Rokhmah
Management Analysis Journal Vol 12 No 2 (2023): Management Analysis Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/maj.v12i2.58116

Abstract

The results of the study indicate that there is a direct and indirect effect. Total Quality Management (TQM) is a method used by customer satisfaction oriented companies to improve managerial performance. This study aims to determine the direct and indirect effect of TQM on performance through leadership as a moderating variable. The research method is a quantitative research conducted at the Jatibanteng Public Health Center. The number of samples in the study was 73 with a sampling technique using the entire total population. Analysis of the data used is using smartPLS. First, leadership has a direct effect on employee performance with a t statistic of 8,581. Second, TQM has a direct effect on leadership with a t statistic of 54.377. Third, TQM has a direct effect on employee performance with a t statistic of 11.762. Fourth, the results of the analysis of P value < 0.005 means that there is an indirect effect between TQM on employee performance, which can also be interpreted if the intervening variable (leadership) plays a role in mediating the relationship between TQM and employee performance.
Co-Authors Ahmad Fauzal Adifia Ahmad Firdaus Ababil Ahmad Firdaus Ababil Al Munawir Anam, M Khairul Ancah Caesarina Novi Marchianti Antonius Cahya Prihandoko Basbeth, Faishal Bayhaqqi Bayhaqqi Bukhori, Hilmi Aziz Dewi Kholifatul Ummah Dewi Rokhmah Dharmawan, Tio Diah Adistia Diah Adistia A Diah Ayu Retnani Wulandari Fahruddin Arrasyid Alfansuri Faishal Basbeth Feby Indriana Yusuf Feby Sabilhul Hanafi Firman Firman Furqon, Muhammad Ariful FX Ady Soesetijo Gayatri Dwi Santika Gusfan Halik Hairul Anam Hanesya, Arini Farihatul Haryanto, Kurniawan Wahyu Hastungkara, Duhita Husnul Hotimatus s Husnul Hotimatus Sahroh I Ketut Eddy Purnama januar adi putra, januar adi Krisnha Dian Ayuningtyas Lucky Lhaura Van FC, Lucky Lhaura Luh Putu Ratna Sundari Mahamad, Abd Kadir Malik Qilsi, Fatkhur Ruli Markus Apriono Maulia Azizah Maulina Azizah Mauridhi Heri Purnomo Mochamad Hariadi Mohammad Ovi Sanjaya Mohammad Zarkasi Muhammad Bagus Rizqi Alvian Muhammad Noor Dwi Eldianto Mustika Rahmasuci Mustika Rahmasuci Nafolion Nur Rahmat, Nafolion Nur Negoro, Wahyu Saptha Nur Kholis Mansur Nuryadi Nuryadi Oktalia Juwita Oktavia, Nelly Puspitarini, Niken Wahyu Putra, Januar Adi PUTRI WULANDARI R., Windi Eka Y. Rebecca La Volla Nyoto Saon, Sharifah Sari, Meylita Shasha Nur Faadhilah Sonya Sulistyono Sri Hartatik Sri Hernawati Sri Wahyuni Sumijan Sumijan Surmayanti, Surmayanti Syaiful Anam Tio Dharmawan Umroh Makhmudah Vivi Sefrinta Izza Afkarina Wijaya, Angga Ari Wiji Utami Windi Eka Yulia Retnani Yudha Alif Aulia Yudha Alif Auliya Yudhi Tri Gunawan Yunarni, Wiwik