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All Journal IJCIT (Indonesian Journal on Computer and Information Technology) Technomedia Journal IJISTECH (International Journal Of Information System & Technology) Aptisi Transactions on Management Aptisi Transactions on Technopreneurship (ATT) CCIT (Creative Communication and Innovative Technology) Journal International Journal for Educational and Vocational Studies ICIT (Innovative Creative and Information Technology) Journal Journal Sensi: Strategic of Education in Information System CICES (Cyberpreneurship Innovative and Creative Exact and Social Science) Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics IJISTECH Jurnal Manajemen Retail Indonesia (JMARI) ADI Pengabdian kepada Masyarakat Jurnal (ADIMAS Jurnal) Indonesian Journal Accounting (IJAcc) Jurnal Insan Pembangunan Sistem Informasi dan Komputer (IPSIKOM) IPSIKOM International Transactions on Artificial Intelligence (ITALIC) Journal of Computer Science and Technology Application
Rafika, Ageng Setiani
Unknown Affiliation
Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

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Journal : IJISTECH

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Customer Experience Management (CEM) Supports the Quality of School Based on NFC Dendy Jonas Managas; Ageng Setiani Rafika; Dedy Prasetya Kristiadi; Pramita Retno Ayuning Tyas
IJISTECH (International Journal of Information System and Technology) Vol 5, No 4 (2021): December
Publisher : Sekolah Tinggi Ilmu Komputer (STIKOM) Tunas Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/ijistech.v5i4.159

Abstract

Schools as providers of educational services are a gateway to the progress of a nation. Many prospective students look for schools with good quality in order to get something that they aspire to. While the reference for assessing school services for prospective students can only be known from students who have graduated or through poster media. Meanwhile, the assessment of student experience only refers to personal opinions and only one factor such as teaching services or administration. Each student has a different argument about school services. This study will explain the creation of a framework for determining service levels in NFC-based schools. Evaluation of services in schools using information technology through smartphone applications connected to the computer provided at the information service desk. The information generated in the form of evaluating educational services in schools aims to improve the quality of learning and academic administrative services. Furthermore, the information generated will be made a report by the data processor addressed to the leadership. With this service, it is expected that there will be an increase in the quality of education and learning services that are able to produce quality graduates and can become information and references for prospective students in choosing schools as a reference for educational services
Co-Authors . Isdiarto Abdu Roqy Adiwijaya, Alfri Ahmad Roihan Ahmad Roihan, Ahmad Ananda Dian Alifah Andri Ahmad Gozali Andriyansah . Anisa Pujianti Arief Saptono Aris Martono Asep Saefullah Asep Saifudin Asmawati, Ari Budi, Danang Surya Dadi Adriana Dedy Prasetya Kristiadi Dendy Jonas Managas Derry Prasetyo Deviana Ika Putri Dwi Julianingsih Eduard Hotman Purba Erick Febriyanto Evans, Richard Faridah, Ida Faturahman, Adam Fauzan, Jimmy Ferry Firmansyah Ferry Sudarto Fikrah Syafa’ah Finnike Maysarah Fitroh Diah Widiarti Giandari Maulani, Giandari Gregory, Jesus Gulo, Nitema H. Suhada Hanifah Yunan Putri Hassan, Mohammed Henderi . Hendra Kusumah Henry, Bintang Nandana Hidayati Hidayati Hiroshi Kenta I Gusti Wayan Murjana Yasa Ikhsan, Ramzi Zainum Ilamsyah Ilamsyah, Ilamsyah Imam Aji Santoso jawahir, Jawahir Jesus Gregory Ki Ahmad Saputro Lena Magdalena Mardiana Mardiana Mardiana Mardiana Marviola Hardini Mayang Septiawati Meidy Surya Hadi Putra Mochamad Heru Riza Chakim Mohamad Agus Setiawan Mukti Budiarto Ninda Lutfiani Nugroho, Purnomo Satria Nurlaila Suci Rahayu Rais Po Abas Sunarya Pramita Retno Ayuning Tyas Purnomo Satria Nugroho Putri, Adisa Lahmania Raharjo, Ristian Rani Putri Merliasari Ristian Raharjo Riyan Nova Saputra Riza Chakim, Mochamad Heru Safriyati, Evi saifudin, Asep Sangaji, Aziz Andrean Siskawati Sanusi Sora Baltasar SRI RAHAYU Sri Sulistyaningsih Stefano Rizky, Zhask Sudaryono Sudaryono Sunandar, Endang Suparman, Ade Supriyono, Ignatius Agus Tamara Dian Anggiani Tarigan, Pelinta Triyono Triyono Wahyu Budianto Warseno Winda Larasati Winda Larasati Wirawan, Mohammad Fiki Wisnu Dwi Andoyo Yasin Nur Hidayat Yulian, Firdaus Dwi Yusuf Firdaus Zakaria, Noor Azura Zebua, Selamat