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All Journal Advances in Global Economics and Business Journal International Journal of Applied Business and International Management Journal of the Community Development in Asia International Journal of Accounting & Finance in Asia Pasific
A.A. Gde Satia Utama
Universitas Airlangga
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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Journal : Journal of the Community Development in Asia

 1 
The Performance of Foodpanda During The Pandemic: A Study of Consumers' Perspective Azimah Shazeeda Suleiman; Daisy Mui Hung Kee; Asraaf Mohmed Azmi; Da Wei Chan; Jhing Hoong Aw; Wulan Ruhiyyih Khanum; A.A. Gde Satia Utama
Journal of the Community Development in Asia (JCDA) Vol 4, No 3 (2021): Journal of The Community Development in Asia (JCDA)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (267.895 KB) | DOI: 10.32535/jcda.v4i3.1179

Abstract

Foodpanda is a food delivery service widely known among Malaysians for ordering food and groceries. Due to the pandemic outbreak, the usage of Foodpanda apps has rapidly increased. The objective of the study is to identify the performance of Foodpanda during the pandemic and if Foodpanda is the favorite food delivery service. A total of 150 Foodpanda customers participated in the survey. Results indicated that Foodpanda is ranked as the most favorite food delivery service in Malaysia. The results also indicated that customer satisfaction and loyalty are the key elements of the better performance of Foodpanda. The recommendation is presented.
Co-Authors Adinda Dessy Indriana Safitri Ainin Syazana Ajay Massand Alif Azrul Amirul Raziq Amol Sanjay Karkare Asraaf Mohmed Azmi Azimah Shazeeda Suleiman Bing Lin Ang Chai Yeong Jin Chinmay Gandre Chong Chiew Ling Chun Shuen Nga Da Wei Chan Daisy Mui Hung Kee Dong Ru Han Du Guan Ting Efa Afzan Bt Mohd Kamal Bahri Eugene Gan Hing Jian Fadhilah Khoiruwnia Finn Alessandrino Hafizh Sasining Ramadhan Irene Saw Ai Ling James Perez-Moronnb Jhing Hoong Aw Jhonathan Whiryawan Jing Yi Ng Jullia Deol Khairunraihani Mohd Samuddin Kok Ban Teoh Kshitij Shukla Liang Mei Qi Liem Gai Sin Liem Gai Sin Lim Hooi Sien Lim Sin Chen Madhu Ashok Pandey Mariajose Ruiz Atencio Miguel Cordova Min Ru Cheng Mohideen Hasifa A Monica Verma Nana Nur Hasanah Navaneetha Kumar Navaneetha Kumar Ng Pui Yan Nik Nadia Izzati Nofel Andriawan Nor Asyiqin Rosmadi Nur Syawaltul Aisyah Binti Mohamad Hussa Oh Zi Jian Ooi Pei Ying Ooi Tian Xiang Phuan Mun Zhin Pratama, Dian Priyanka Sebastian Puran Puran Purvika Pawar Rajesh Kumar Nair Ramizah Fatimah Binti Al-Rifae Rif’atul Muna Rudresh Pandey Rupesh Sinha Rupesh Sinha Sahil Verma Sam Jing Wen Shruti Talesara Shweta Pandey Tan Hui Min Tan Jia Tien Tan Min Er Tan Pei Xin Tan Sia Ling Teh Jing Xuan Uma Warrier Vaishnavi Yadav Varsha Ganatra Varsha Ganatra Varsha Ganatra Varsha Ganatra Vinay Mehta Wafiq Bin Hasly Wan En Cheng Wan Nurin Afrina Binti Wan Musa Wong Sin Yue Wulan Ruhiyyih Khanum Yalla Satya Sai Venkata Sri Harsha Yeoh Jun Yuan Yip Jia Hui Yu Xuan Ng ZeXian Chen ZiHang Cheng