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All Journal Jurnal Manajemen Teknologi Journal of Business and Management The Indonesian Journal of Business Administration Indonesian Journal of Business and Entrepreneurship (IJBE) Jurnal Teknobisnis EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis The Asian Journal of Technology Management (AJTM) Binus Business Review Jurnal Manajemen Indonesia International Research Journal of Business Studies (E-Journal) JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen Journal of Innovation, Business and Entrepreneurship INTECOMS: Journal of Information Technology and Computer Science International Journal of Applied Business Research Indonesian Journal of Electrical Engineering and Computer Science Economics and Digital Business Review Business Review and Case Studies Proceeding of the International Conference on Family Business and Entrepreneurship (ICFBF) Journal of International Conference Proceedings Economics and Business Journal International Journal of Management, Entrepreneurship, Social Science and Humanities (IJMESH) International Journal of Emerging Issues in Islamic Studies Riwayat: Educational Journal of History and Humanities AGRARIS: Journal of Agribusiness and Rural Development Research International Research Journal of Business Studies
Wawan Dhewanto
School of Business and Management, Institut Teknologi Bandung, Indonesia
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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The Relationship between Government Regulation and Customer Repurchase Intention on Online Ride Sharing Companies in Bandung 2020 Azizi, Yusuf; Dhewanto, Wawan
Journal of Business and Management Vol 9, No 2 (2020)
Publisher : Journal of Business and Management

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Abstract

Abstract. On May 2019, the government issues regulation about online ride hailing which can increase the service standard and increase the tariff but in the other hand also give bad impact on decreasing the industry's demand. Based on some literature the good service quality and good perceived price pricing tariff could increase repurchase intention. If the service quality and perceived price are bad, it can makes bad customer satisfaction and also customer loyalty which lead the customer to not repurchase in the industry. It is important to know the correlation of government regulation implementation towards customer satisfaction, customer loyalty, and also repurchase intention. SEM-PLS has been applied in this research to know the correlation of each variables and also the researcher conduct SERVQUAL analysis to know the SERVQUAL gap which will be used to give suggestion regarding the service quality. The data has been collected through questionnaire and get 425 respondents. Gojek’s SEM-PLS result are there is indirect effect of perceived service quality towards repurchase intention through customer satisfaction and customer loyalty, and there is indirect effect of perceived price towards the repurchase intention through customer satisfaction. While for Grab’s SEM-PLS result are there is indirect effect of perceived service quality towards the repurchase intention through customer satisfaction, and there is significance influence of perceived price towards repurchase intention and also there is indirect effect of perceived price towards repurchase intention through customer satisfaction. In order to increase their perceived service quality both companies are suggested to follow the SERVQUAL analysis result. It is important to maintain good perceived service quality which can lead to repurchase intention.Keywords: Grab, Gojek, Government Regulation, PM No 12 of 2019, KP 348 2019, Perceived Service Quality, Perceived Price, Customer Satisfaction, Customer Loyalty, Repurchase Intention.
Digital Product Perception and User Satisfaction Relationship: Can They Create Feedback Intention? Kencanasari, Retna Ayu Mustikarini; Dhewanto, Wawan; Rustiadi, Sonny
The Asian Journal of Technology Management (AJTM) Vol 14, No 2 (2021)
Publisher : School of Business and Management Institut Teknologi Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12695/ajtm.2021.14.2.1

Abstract

Agile product development principles emphasize user collaboration and continuous improvement. It sometimes bothers users if they have less time, commitment and knowledge to become involved in the lengthy process of product development. Giving online feedback could be another way of contributing to product improvement. However, not all users are willing to leave reviews on online platforms. This study attempts to uncover the factors behind user feedback intention and the relationship between user roles in an agile approach. The questionnaire was completed by 113 respondents from all over Indonesia who have knowledge and experience in using digital products. The data was processed further by applying the PLS-SEM technique using the SmartPLS 3 application. The proposed model supported the positive influence of product perception on user satisfaction, and user satisfaction’s positive impact on feedback intention. Product perception is the first-order construct of attitude and perceived usefulness; meanwhile, perceived quality is influenced by product perception. This study's theoretical contribution sheds light on the relationship between user satisfaction, perception and feedback intention. Moreover, it provides practitioners practical implications towards understanding how to gather user feedback to support the initial idea in product improvement using an agile approach.
Technology Commercialisation in a Developing Country: Current Condition and Its Challenge in Indonesia Dhewanto, Wawan; Khoirul Umam, Khamdan
The Asian Journal of Technology Management (AJTM) Vol 2, No 1 (2009)
Publisher : School of Business and Management Institut Teknologi Bandung

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Abstract

Innovation is considered the main engine of economic growth in both developed and developing countries. Despite the important role of innovation, little has been understood about technology transfer becoming a commercial success in developing countries, especially in the Indonesian context. The purpose of this paper is to identify technology commercialisation activities in Indonesia. Based on secondary data sources, an analysis of the current state regarding the issue is constructed. The findings in this paper suggest that technology commercialisation in Indonesia is initiated at the levels of university, government research institution, and corporate. This study provides insights for policy makers, business leaders, and university administrators into the appropriate roles of institutions and organisations in promoting and assisting technology commercialisation activities of their respective inventors.Key words: Technology commercialisation, developing country, university, government research institution, corporate
A Comparative Case Study on Performance Management System in Architecture, Engineering, and Construction Start-up Enterprises in Indonesia Ariono, Bernardus; Wasesa, Meditya; Dellyana, Dina; Dhewanto, Wawan
The Asian Journal of Technology Management (AJTM) Vol 14, No 3 (2021)
Publisher : School of Business and Management Institut Teknologi Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12695/ajtm.2021.14.3.2

Abstract

Abstract. Despite a growing sense that start-up enterprise is critical to economic growth, the topic of performance management affects strategic and organizational processes remains largely understudied. In Indonesia, as a sphere where the entrepreneurial ecosystem is on the rise, we explored the strategy of Architecture, Engineering, and Construction (AEC) start-up firms using a Balanced Scorecard (BSC). This research aims to determine how suitable the BSC is applied to AEC start-ups and how this tool is implemented as the enterprise evolves. We conduct in-depth case studies using multiple data sources, including interviews and field observation. By performing the comparative analysis, we identified managerial practices that enable the networking of BSC perspectives – learning and growth, internal process, customer, and financial – during the start-up lifecycle. From the contribution to the literature perspective, this study provides empirical evidence that the BSC is a valuable performance management tool for early-stage firms. However, the BSC must be reconfigured regularly to reflect the current development stage’s objectives throughout implementation. As the business implications, this research helps AEC entrepreneurs see the significance of achieving organizational balance to drive growth and transition from agile start-ups to sustainable companies. Future research may examine the interconnection between managerial control systems and leadership attributes in different business contexts.Keywords:  AEC firms, Balanced Scorecard, Performance Management System, Start-up Lifecycle
Digital Startups Fundamental Capabilities in New Product Development: Multiple Case Studies in Bandung, Indonesia Retna Ayu Mustikarini Kencanasari; Wawan Dhewanto
Jurnal Manajemen Indonesia Vol 22 No 1 (2022): Jurnal Manajemen Indonesia
Publisher : Fakultas Ekonomi dan Bisnis, Telkom University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jmi.v22i1.3286

Abstract

Digital startups compete by increasing their ability to innovate in new product development. New product development becomes one of the main processes for startups to scale their product quality. As there are many frameworks of new product development to follow, the particular new product development in digital startups should be established to contribute to the theory. Therefore, the research question of this study is: What are the fundamental capabilities of new product development in digital startups. This research uses the exploratory study approached by qualitative research, interviewing at least CEOs of four digital startups in Indonesia and a technology-based new ventures expert. From the study, there are three influential capabilities in the new product development in digital startups, such as financial, market, and technology. The connection between capabilities contributes to the theoretical framework. The implication of this study is to help practitioners to conduct an ideal new product development process. Keywords—Digital Startups ; Financial Capability; Market Capability; New Product Development; Technology Capability.
Pemodelan Dan Simulasi Berbasis Agen Untuk Perilaku Kewirausahaan Kreatif-Sosial Dalam Konteks Ekonomi Kreatif Anggraeni Permatasari; Wawan Dhewanto; Dina Dellyana
Jurnal Manajemen Indonesia Vol 21 No 1 (2021): Jurnal Manajemen Indonesia
Publisher : Fakultas Ekonomi dan Bisnis, Telkom University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jmi.v21i1.2536

Abstract

This paper presents an agent-based model that illustrates creative-social entrepreneurial behaviour and its impact on socio-economic development and local resources sustainability. This study conducted an agent-based model simulation test to demonstrate the potential of the model developed through a literature review. The model approach assumes the interactions between agents are influenced by three purposes, which are profit entrepreneur, social entrepreneur and hybrid entrepreneur. The process is captured from the ability of entrepreneurial creativity in exploiting and conserving local resources. The results show the success of a dynamic model in integrating characteristics and creative-social entrepreneurial behaviour. The final model used as a reference to validate the impact and the relationship of creative-social entrepreneurial action on the socio-economic development and sustainability of a region's local resources. Keywords—Creative-social Entrepreneurship, Agent Based Model, Hybrid Entrepreneurs, Socio-Economic Development Local Resources Sustainability
ESTABLISHING MICROSOFT RESEARCH CENTRE IN INDONESIA: A ROAD PATH TOWARD EXPORTING INDONESIAN SOFTWARE Nurhajati Ma'mun; Wawan Dhewanto; Ronaldi Ronaldi; Kridanto Surendro; Basuki Sugiharto
Jurnal Teknobisnis Vol 2, No 1 (2006): Jurnal TEKNOBISNIS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat- Institut Teknologi Sepuluh Nopember

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1189.903 KB) | DOI: 10.12962/j24609463.v2i1.2818

Abstract

Entering the 21st century, information and communication technolou (ICT) has become an un-separated part in daily human activities. ICT business has become the means in creating wealth and welfare for those commanding this technology. Indonesia with her abundance of people could have compete and create a mass of entrepreneurs in the ICT business. Lack of human development and other causes have brought Indonesia to become merely just user and buyer in the thriving business. The Government of Indonesia has long realized this and has made some efforts in closing the gap. President Yudhoyono 's visit the USA in 2005 has brought an early discussion whether Microsoft will open its research centre in Indonesia. The discussion arouse to a level that in the future Indonesia would able to export its software to the world market. There are steps to be taken and resources to be prepared. There are certain constrains for Indonesia to rise as the world software powerhouse in the future, including the ever changing environment of the software market, as some regard as maelstrom effect. This paper describes the steps should be taken to establish the Microsoft Research Centre in Indonesia and the link to make Indonesia as a world software exporter.
Boosting Emerging Technology Adoption in SMEs: A Case Study of the Fashion Industry Arianne Muthia Zahra; Wawan Dhewanto; Akbar Adhi Utama
Jurnal Internasional Penelitian Bisnis Terapan Vol 3 No 02 (2021)
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/ijabr.v3i2.155

Abstract

Small and medium enterprises (SMEs) provide a significant contribution to the economy and are amongst the target of governments’ digital transformation programs. Yet, existing advanced technology adoption models are based upon and targeted for large-scale companies and might not be applicable to the majority of firms in this segment. To address this issue, this study aims to explore ways in boosting the adoption of technologies relevant to SMEs by employing a qualitative research approach through in-depth interviews and focus group discussions with manufacturing SMEs in the fashion industry. Evidence of this study points to several main findings: (1) Leader's competencies, technology literacy, growth mindset, and supportive SME conditions provide positive sentiments towards emerging technologies. However, (2) SMEs must also consider the compatibilities of the technology and evaluate its advantage to the firms prior to adoption. Lastly, (3) stakeholders support and competitors influence are also shown to affect SME leaders, the SME, and the technology itself in terms of supporting technology adoption. This research contributes to the literature by uncovering current condition and needs of SMEs for their technological transformation. For relevant stakeholders, targets of transformation might be achieved if the particular concerns of SMEs have been addressed.
Business Model in Islamic Business Unit: A Lesson from Islamic Boarding Schools in West Java Adrian Ariatin; Wawan Dhewanto; Oktofa Yudha Sudrajad
Jurnal Internasional Penelitian Bisnis Terapan Vol 4 No 01 (2022)
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/ijabr.v4i1.193

Abstract

Traditional Islamic boarding schools or Pesantren in Indonesia are experiencing rapid development. To assist their educational funding, Islamic boarding schools create a business unit in the form of a cooperative called kopontren (hereinafter referred to as Islamic business unit). This study aims to discover what business model should be applied in Islamic boarding schools and what factors lead to the success of Islamic boarding school’s businesses. The case study was carried out by analyzing statistical data on Islamic boarding schools in West Java and conducting in-depth interviews with business actors from six Islamic boarding schools. In addition, the researchers directly observed the schools to determine the business activities and donations that exist. Validation was done by triangulating the data from business actors and academicians who were directly or indirectly involved in the Islamic boarding schools’ businesses. To strengthen the findings, the researchers analyzed the data using qualitative data analysis software called NVivo. The theory of business model, business unit, and Islamic boarding school was used as the basis of this research. This study discovers the efforts made by Islamic boarding schools in meeting their daily operational needs by applying the sharia business model. Through the Islamic business unit, the schools try to take advantage of the existing potential in their environment, participate in training and mentoring programs from the government, and establish cooperation with their networks.
Family Business Continuance: A Review for Future Research Annisa Ramadanti; Nyayu Lathifah Tirdasari; Wawan Dhewanto
Business Review and Case Studies Vol. 2 No. 2 (2021): BRCS, Vol 2 No 2, August 2021
Publisher : School of Business, IPB University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/brcs.2.2.98

Abstract

The process of changing leaders from the previous leaders to the recent leaders is a critical moment in family business continuance. The complex issue of succession needs an in-depth understanding of researches. This paper's objective was to review several works of literature with regards to succession in the family business. Moreover, this study discovered future research potentials concerning family business succession. This study reviewed, summarized, and combined the past and extant works of literature. China, Malaysia, Pakistan, Slovenia, and Tunisia emerged as the locus of study. This study performed a review using keywords of family business and succession to look for a comprehensive database. This study found that each country has a different culture in doing their family business succession. The most influential factor was the belief of the predecessor. For instance, the Chinese families were following Confucian rules, the Pakistani and Malaysian families were following Islamic laws, and the predecessors influenced the Tunisian families in involving their children in their family business. Meanwhile, the first generation still dominated the family business in Slovenia without any succession plan. The results show opportunities for a new research agenda. First, the comparison of family business succession between various ethnic groups. Second, the reason(s) for a family business to not set its succession plan. Keywords: business continuance, family business research, literature review, succession
Co-Authors , Ronaldi Adrian Ariatin Akbar Adhi Utama Anggraeni Permatasari Anindia Pratiwi Putri Annisa Ramadanti Arianne Muthia Zahra Arief, Neneng Nurlaela Ariono, Bernardus Aswinnur Kumpajaya Azizi, Yusuf Bachtiar, Sukmawati Basuki Sugiharto Basuki Sugiharto Belgiawan, Prawira Fajarindra Bernardus Ariono Chandrawinata.Ng*, Calvin Dina Dellyana Eko Agus Prasetio Eunike Setiawan Fadhil, Ilham Farid Aulia Tanjung Febrianto Mulyawan Ferdilan, Ronal Hafiyyan Supriyo Suromo, Dera Hafiz Hudani, Hafiz Haritsyah, Senna Herliana, Sri Herutomo, Anton Hutajulu, Sahat Ilham Fadhil Jann Hidajat Tjakraatmadja John Arnold Kencanasari, Retna Ayu Mustikarini Khoirul Umam, Khamdan Kridanto Surendro Kuntoro Mangkusubroto Lawiyah, Nur Leo Aldianto Ma'mun, Nurhayati Maris, Ihwani Meditya Wasesa Melia Famiola Melia Famiola Melia Famiola Hariadi Muhammad Fattah Aziiz Muhammad Setiawan Kusmulyono Muhammad Wildan Nazhif Musa Mujaddid Imaduddin Nur Lawiyah Nurcahyo, Mochammad Nurhajati Ma'mun Nyayu Lathifah Tirdasari Oktofa Yudha Sudrajad Pradewa, Adib Putra Prasetio, Eko Agus Priyantono Rudito Putra, Gregorius Damai Putri Arfiandi, Nadira Ratnaningtyas, Sudrajati Retna Ayu Mustikarini Kencanasari Rindawati Maulina Rindawati Maulina Ronal Ferdilan Ronaldi Ronaldi Rossy Waworuntu Rozan Hanifan Sonny Rustiadi Sri Herliana Sri, Herliana Suwarno, Bukky Taufik Faturohman Taufik Faturohman Tirdasari, Nyayu Lathifah Tribowo Rachmat Fauzan Udin Wiratno Wasesa, Meditya Wijaya, Marcel