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The Effect of Service on Customer Satisfaction at PT Pandu Siwi Sentosa M. Edwin Tri Oktareza; Hamid Halin; Susi Handayani
International Journal of Community Service & Engagement Vol. 1 No. 01 (2020)
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

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Abstract

This study aims to measure the effect of service on customer satisfaction at PT Pandu Siwi Sentosa. Data were collected through questionnaires on 50 PT Pandu Siwi Sentosa consumers and analysed using simple linear regression. The results of the investigation prove that service has a positive and significant effect on customer satisfaction. The coefficient of determination of 0.577 indicates that service contributes 57% to customer satisfaction, while the remaining of 43% is explained by other variables not included in this study. Based on the results, the decision holders at PT Pandu Siwi Sentosa should improve the quality of service to increase the level of customer satisfaction.
Effect of Organizational Citizenship Behavior on Employee Performance at PT Surya Dermato Medica Palembang Fatma Triani; Hamid Halin; Muhammad Wadud
International Journal of Community Service & Engagement Vol. 1 No. 01 (2020)
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

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Abstract

This study aims to investigate the effect of organizational citizenship behavior on employee performance at PT Surya Dermato Medica Palembang. The total sample of 51 was all employees of PT Surya Dermato Medica. Data were collected through observation and questionnaires, and analyzed using simple linear regression on SPSS V23. The results show that organizational citizenship behavior has a positive and significant effect on employee performance. The R2 value of 0.538 indicates that employee performance can be explained by organizational citizenship behavior by 53.8%.
Pengaruh Promosi Jabatan dan Disiplin Kerja terhadap Kinerja Karyawan Eiger Letkol Iskandar Palembang Barik Barik; Hamid Halin; Luis Marnisah
Jurnal Bisnis, Manajemen, dan Ekonomi Vol. 2 No. 2 (2021): Jurnal Bisnis, Manajemen dan Ekonomi
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/jbme.v2i2.419

Abstract

This study aims to analyze the effects of job promotion and work discipline on employees' performance of Eiger Letkol Iskandar Palembang. Data of 30 respondents were collected through interviews and questionnaires. This study applied multiple linear regression to analyze the data. The findings prove that partially, both job promotion and work discipline, each has a significant effect on employees' performance. Likewise, simultaneously promotion and work discipline have a significant and positive effect on employee performance. This insight is beneficial for Eiger Lieutenant Colonel Iskandar Palembang. To improve employees' performance, the manager or store leader should optimize the factors of promotion and work discipline.
Pendampingan Penerapan Manajemen Pemasaran Berbasis Digital Pada Produk Hasil Industri Rumah Tangga Di Desa Ibul Kecamatan Belida Darat Hamid Halin; Rika Fitri Ramayani
ARSY : Jurnal Aplikasi Riset kepada Masyarakat Vol. 3 No. 2 (2023): ARSY : Jurnal Aplikasi Riset kepada Masyarakat
Publisher : Lembaga Riset dan Inovasi Al-Matani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/arsy.v3i2.372

Abstract

Industri rumah tangga salah satu bentuk usaha kecil yang di milik masyarakat secara perseorangan. Keberadaannya sangat berperan dalam memberdayakan masyarakat agar memiliki kemandirian dalam bidang ekonomi. Industri rumah tangga yang dijadikan mitra dalam kegiatan pengabdian kepada masyarakat iniadalah ibu-ibu yang tergabung dalam kelompok pengajian Minhajul Karomah Desa Ibul Kecamatan Belida Darat. Pada kondisi normal dari masa pandemi mengalami hambatan dalam mempertahankan eksistensiusahanya karena sulitnya pemasaran. Untuk memecahkan masalah tersebut, tim pengabdi menawarkan jasapendampingan tentang penerapan manajemen pemasaran. Metode yang digunakan Participatory Rural Appraisal (PRS) yang memungkinkan mitra berpartisipasi aktif dalam kegiatan sejak identifikasi masalah sampai akhir kegiatan. Materi yang disajikan pada kegiatan pendampingan adalah teori ekonomi mikro dankewirausahaan, hakikat pemasaran, prasarat memilih strategi pemasaran, analisis SWOT, dan merancangpemasaran online. Untuk itu perlu adanya pendamping dalam penerapan manajemen pemasaran produk hasil industri rumah tangga di Desa Ibul Kecamatan Belida Darat. Hasil pendampingan menujukkan bahwa secara kuantitatif daya serap teoretis mencapai 84, 75%, secara kualitatif mitra memperoleh tambahan pengetahuan,pemahaman, dan wawasan serta keterampilan dasar tentang pemasaran online, baik melalui WhatsAppmaupun melalui pembuatan website. Kesimpulan, pendampingan penerapan manajemen pemasaran dapatmeningkatkan pengetahuan, pemahaman, dan wawasan mitra dalam pemasaran online. Kata Kunci : Penerapan, Manajemen Pemasaran, Basis Digital, Industri Rumah tangga
Effect of Training on Employee Performance at PT. Mars Lestari Palembang Saskia Maharani; Hamid Halin; Juhaini Alie
International Journal of Community Service & Engagement Vol. 4 No. 1 (2023)
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/ijcse.v4i1.821

Abstract

This study aims to analyze the effect of training on the performance of employees of PT Mars Lestari Palembang. The data in this study were obtained through interviews and questionnaires. The research method used in this research is simple linear regression analysis. The results of the study prove that job training (X) has a significant positive effect on employee performance (Y). This research is expected to help companies to improve employee performance through training
The Influence of Organizational Culture and Leadership Roles on Knowledge Sharing at PT. Thriveni Akta Dia Nauly; Hamid Halin; Shafiera Lazuarni
ProBisnis : Jurnal Manajemen Vol. 14 No. 2 (2023): April: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

This study aims to analyze the influence of organizational culture and the role of leadership on knowledge sharing at PT. Develop. This study uses a questionnaire as a tool in collecting basic data. This research was conducted at PT. Thriveni with a total of 54 respondents. Methods of data collection through questionnaires and analyzed using multiple linear regression. The results of the investigation show that partially Organizational Culture has a positive and significant effect on Knowledge Sharing. The Role of Leadership has a positive effect on Knowledge Sharing. Simultaneously, Organizational Culture and Leadership Role have a positive and significant effect on Knowledge Sharing.
The Influence of Non-Financial Compensation and Workload on Employee Turnover Intention PT. Megah Abadi Estate Mitha Cahyani; Hamid Halin; Emilda Emilda
ProBisnis : Jurnal Manajemen Vol. 14 No. 2 (2023): April: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

This study aims to analyze the effect of Non-Financial Compensation and Workload on Employee Turnover Intention of PT Majestic Eternal Estate Totaling 40 employees. Data collected through questionnaires and analyzed using multiple linear regression method. The results showed that partially Non-Financial Compensation has an effect on Employee Turnover Intention. Conversely, workload has no effect on employee turnover intention. Simultaneously, Non-Financial Compensation and Workload affect Employee Turnover Intention. This empirical finding is useful for PT Majestic Eternal Estate. Company leaders should pay attention to Non-Financial Compensation and Workload in company management because these two factors affect Employee Turnover Intention.
Penyuluhan Penggunaan Aplikasi Gojek pada Pelaku Usaha Ikan Lele di Kelurahan Talang Bubuk Kota Palembang Muhammad Bahrul Ulum; Hamid Halin; Muhammad Wadud
Bubungan Tinggi: Jurnal Pengabdian Masyarakat Vol 5, No 2 (2023)
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/btjpm.v5i2.7569

Abstract

Gojek adalah aplikasi yang memiliki berbagai manfaat salah satunya adalah untuk pengiriman barang, dengan menggunakan aplikasi Gojek barang dapat dikirim dengan waktu yang relatif singkat. Manfaat tersebut tentunya sangat berguna terutama bagi pelaku usaha ikan lele di Kelurahan Talang Bubuk Kota Palembang karena ikan yang dikirim ke konsumen dengan menggunakan aplikasi Gojek kesegaran ikan masih terjaga karena waktu pengiriman yang singkat. Namun beberapa pelaku usaha ikan lele di Kelurahan Talang Bubuk Kota Palembang belum begitu memahami cara penggunaan aplikasi Gojek. Hal tersebut memunculkan inisiatif tim Pengabdian kepada Masyarakat (PkM) dari Universitas Indo Global Mandiri untuk memberikan penyuluhan kepada pelaku usaha ikan lele di kelurahan Talang Bubuk kota Palembang mengenai penggunaan aplikasi Gojek untuk mendukung kegiatan usaha terutama dalam pengiriman ikan ke konsumen. Tujuan dari kegiatan ini adalah agar pelaku usaha ikan lele dapat memahami dan mengaplikasikan cara menggunakan aplikasi Gojek dengan baik. Metode yang digunakan dalam kegiatan ini adalah dengan datang langsung ke lokasi objek pengabdian pada tanggal 12 Desember 2022, kegiatan ini berlangsung dari pukul 08.00-14.00 WIB dengan peserta berjumlah empat orang. Setelah dilaksanakan kegiatan pengabdian, hasilnya pelaku usaha ikan lele dapat memahami cara penggunaan aplikasi Gojek, namun terdapat kendala dalam penggunaannya seperti, sinyal yang tidak stabil. Kesimpulan dari kegiatan ini adalah pelaku usaha ikan lele mendapat tambahan pengetahuan dan mereka berharap kegiatan seperti ini dapat dilaksanakan secara kontinyu dengan tema yang berbeda.Gojek is an application with various benefits, one of which is for the delivery of goods; using the Gojek application, goods can be sent in a relatively short time. This benefit is very useful, especially for catfish businesses in the Talang Powder Village, Palembang City, because the fish sent to consumers using the Gojek application are still fresh due to the short delivery time. However, several catfish business actors in Talang Powder Village, Palembang City, do not really understand how to use the Gojek application. This led to the initiative of the Community Service team from Indo Global Mandiri University to provide counseling to catfish business actors in the Talang Powder subdistrict, Palembang City, regarding the use of the Gojek application to support business activities, especially in sending fish to consumers. The purpose of this activity is so that catfish business actors can understand and apply how to use the Gojek application properly. The method used in this activity is to come directly to the location of the service object on December 12, 2022; this activity takes place from 08.00-14.00 Western Indonesian Time with four participants. After the service activities, catfish business actors could understand how to use the Gojek application. Still, there were obstacles in its use, such as an unstable signal. This activity concludes that catfish business actors get additional knowledge, and they hope that activities like this can be carried out continuously with different themes.
Pengaruh Lingkungan Kerja Fisik Dan Motivasi Kerja Terhadap Kinerja Pegawai Pada Kantor Camat Penukal Kabupaten Pali Iis Oktavia; Hamid Halin; Endah Dewi Purnamasari
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 9 No. 4 (2023): Agustus 2023
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v9i4.1394

Abstract

This study aims to find out how the influence of the physical work environment and work motivation on employee performance at the Penukal sub-district office, Pali district. In this study, it was collected by distributing questionnaires to 42 respondents. The data analysis technique used is a multiple linear regression model by testing the classical assumptions. While those used to see the extent to which the accuracy and feasibility of research instruments (measuring variables) are used to test the validity and reliability. Hypothesis testing is done by t test and F test. The results of this study indicate that partially the physical work environment has a significant effect on employee performance (Sig.t 0.002 <0.05, H1 is accepted), and work motivation has a significant effect on employee performance at the Penukal District Office of Pali Regency (Sig.t 0.005 <0 .05, H2 accepted). The results of the F test analysis and the coefficient of determination show that simultaneously the physical work environment and work motivation have a significant effect of 42.2 percent on employee performance at the Penukal District Office of Pali Regency (Sig.F 0.000 <0.05, H3 is accepted). This shows that the better the physical work environment and the higher the work motivation that exists in employees, the better and higher the performance produced by TKS employees at the Penukal District Office, Pali Regency.
PENGOLAHAN SINGKONG MENJADI KERIPIK PEDAS SEBAGAI TAMBAHAN PENDAPATAN MASYARAKAT DI DESA KEMANG Resti Marsela; Ayu Pramitha; Helen Saparingga; Septian Agung Rizky; Hamid Halin; Reny Aziatul Pebriani
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 4 No. 3 (2023): Volume 4 Nomor 3 Tahun 2023
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v4i3.17986

Abstract

Pelatihan pengolahan singkong menjadi keripik pedas di Desa Kemang, Kecamatan Lembak, Kabupaten Muara Enim ini bertujuan untuk meningkatkan kemampuan dan budaya kerja kelompok usaha dalam kegiatan produksi pasca panen. Permasalahan yang terjadi yaitu pada saat pasca panen, masyarakat lebih menjual langsung tanpa diolah terlebih dahulu. Sehingga tujuan dilakukannya pengabdian masyarakat ini yaitu untuk menaikkan ilmu serta keterampilan masyarakat supaya bertambah inovasi dalam memanfaatkan potensi SDA yakni tanaman singkong diolah menjadi keripik pedas yang memiliki nilai ekonomis dan mendesain kemasannya supaya mampu menambah daya tarik pembeli pada masyarakat desa kemang. Metode kegiatan dengan Sosialisasi, Pelatihan dan Evaluasi. Tim memberikan solusi tentang pengolahan singkong dan perlunya desain kemasan pada keripik singkong agar menarik perhatian konsumen. Hail pelatihan dari pengolahan singkong yaitu singkong telah dihasilkan menjadi keripik singkong yang renyah. Dengan pelatihan pengolahan singkong ini dapat meningkatkan pemahaman, keterampilan serrta dapat berdampak positif minat pembeli.