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All Journal Enrichment : Journal of Management Jurnal Ilmu Sosial, Manajemen, Akuntansi dan Bisnis International Journal of Community Service & Engagement International Journal of Marketing and Human Resource Research
Susi Handayani
Universitas Indo Global Mandiri
Humanities Economics, Econometrics & Finance Social Sciences

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 1 
The Effect of Service on Customer Satisfaction at PT Pandu Siwi Sentosa M. Edwin Tri Oktareza; Hamid Halin; Susi Handayani
International Journal of Community Service & Engagement Vol. 1 No. 01 (2020)
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

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Abstract

This study aims to measure the effect of service on customer satisfaction at PT Pandu Siwi Sentosa. Data were collected through questionnaires on 50 PT Pandu Siwi Sentosa consumers and analysed using simple linear regression. The results of the investigation prove that service has a positive and significant effect on customer satisfaction. The coefficient of determination of 0.577 indicates that service contributes 57% to customer satisfaction, while the remaining of 43% is explained by other variables not included in this study. Based on the results, the decision holders at PT Pandu Siwi Sentosa should improve the quality of service to increase the level of customer satisfaction.
Effect of Employee Competency and Engagement on Employee Performance of Sharia Bank Sumselbabel KCP UIN Raden Fatah Palembang Suryani Triana Oktavia; Susi Handayani; M Kurniawan D.P
International Journal of Marketing & Human Resource Research Vol. 3 No. 2 (2022)
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/ijmhrr.v3i2.702

Abstract

This study aims to analyze the influence of competence and employee involvement on employee performance of Bank Sumsel Babel Syariah KCP UIN Raden Fatah Palembang. The data used in this study came from a questionnaire which filled by 50 respondents. The method of analysis in this study is multiple linear regression analysis. The results of the study prove that competence has a significant positive effect on employee performance. Employee involvement is proven to have a partial significant effect on employee performance. This research is useful for companies to improve employee performance through competence and employee involvement  
Pengaruh Penilaian Kinerja Terhadap Produktivitas Kerja Pada PT. Jimmulya Palembang Eno Yunitasari; Susi Handayani; Meilin Veronica
Jurnal Ilmu Sosial, Manajemen, Akuntansi dan Bisnis Vol. 2 No. 3 (2021): Jurnal Ilmu Sosial, Manajemen, Akuntansi & Bisnis
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/jismab.v2i3.431

Abstract

This study aims to analyze the effect of performance appraisal on employee work productivity at PT Jimmulya Palembang. The data used are primary data obtained from questionnaires and interviews. The research method used is simple linear regression analysis. The research results prove that the performance appraisal has a significant positive effect on employee work productivity. This research is expected to help companies to be able to increase employee productivity through employee performance appraisals
Impact of Interpersonal Communication on Increasing Employees Job Satisfaction PT. PJS Palembang Susi Handayani; Ricko Mahendra
Enrichment : Journal of Management Vol. 12 No. 5 (2022): December: Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (248.181 KB) | DOI: 10.35335/enrichment.v12i5.843

Abstract

Susi Handayani conducted research with the aim of knowing the impact of interpersonal communication and compensation on job satisfaction of employees of PT. PJS Palembang. This study uses a quantitative method approach with a sample of 90 respondents who are employees of PT. PJS Palembang. After being tested partially and simultaneously, it was stated that interpersonal communication and compensation had an impact on increasing job satisfaction, as indicated by the fcount 82.321 > ftable and 0.000 < 0.05. The results of the study stated that interpersonal communication and compensation had an impact on increasing job satisfaction of PT. PJS Palembang is 65.4%.
Effect of Compensation on Employee Loyalty (Case Study of PT Remco Palembang) Nando Hartoyo; Susi Handayani; Mohd Kurniawan DP
International Journal of Marketing & Human Resource Research Vol. 4 No. 1 (2023)
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/ijmhrr.v4i1.981

Abstract

This study aims to analyze the effect of compensation on employees’ loyalty at PT Remco Palembang. Samples were selected using sample random sampling technique. Data of 77 respondents were collected throught documentation, interviews, and questionnaires. This study implemented a simple linear regression method to analyze data. The results of the invesigation show that compensation has a significant effect on employees’ loyalty. This empirical evidence can provide benefits for PT Remco Palembang. To increase employees’ loyalty, the company should optimize compensation for employeess.
The Effect of Work Motivation and Discipline on the Performance of Contract Employees at PT. Astra International Palembang Muhammad Iqbal Ramadhan; Susi Handayani; Meilin Veronica
International Journal of Marketing & Human Resource Research Vol. 4 No. 2 (2023)
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/ijmhrr.v4i2.1145

Abstract

This study aims to determine the effect of motivation and work discipline on employee performance at PT. Astra International Tbk plaju palembang. This type of research was quantitative research. The analysis in this research utilized Multiple Linear Regression analysis. The results of this study indicate that there is a significant influence of motivation and work discipline on the performance of contract employees at PT. Astra International Tbk Plaju Palembang. The results of this study are expected to provide benefits for companies to evaluate the performance of contract employees through increasing motivation and work discipline.
The Influence of Authoritarian Leadership Style on Employee Performance CV. Globalindo Jaya Palembang Fanny Andre Dwi Taqwa; Muhammad Wadud; Susi Handayani
International Journal of Marketing & Human Resource Research Vol. 4 No. 4 (2023)
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/ijmhrr.v4i4.1447

Abstract

This study aims to examine the effect of authoritarian leadership style on employee performance at CV Globalindo Jaya Palembang. The data in this study was obtained through observation, document study, interviews and distributing questionnaires to all members of 32 respondents. The results of the study partially show that the authoritarian leadership style has no significant positive effect on employee performance at CV Globalindo Jaya Palembang. This research is expected to provide benefits to the company in terms of improving employee performance.
The Influence of Work Motivation and Discipline on Employee Performance at PT. Kereta Api Property Manajemen Palembang Marina Yunita; Susi Handayani; Azra’ie K. Rosni
International Journal of Marketing & Human Resource Research Vol. 4 No. 4 (2023)
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/ijmhrr.v4i4.1448

Abstract

This study aims to determine the effect of motivation and work discipline on employee performance at PT. Kereta Api Property Manajemen Palembang. The type of research used in this study is associative. Population in this research all employees of PT. Kereta Api Property Manajemen Palembang. Base Hall which amounted to 110 and the sample used in this study as many as 86 respondents with sampling technique proportionate stratified random sampling. The data analysis technique used in this research is multiple linear regression analysis, F test and t test. The test result using multiple linear regression analysis simultaneously shows positive and significant influence between motivation and work discipline with Fcount 89.105> Ftable 3.11. While the partial motivation has a positive and significant effect on employee performance with the value of t 3.947> ttale 1.66365 and work discipline has a positive and significant impact on employee performance with the value of t 7.832> ttable 1.66365.
The Effect of Work Ethics on Employee Performance CV. Gaza Perdana Palembang Ego Goper; Muhammad Wadud; Susi Handayani
International Journal of Marketing & Human Resource Research Vol. 4 No. 3 (2023)
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/ijmhrr.v4i3.1343

Abstract

This study aims to analyze the effect of work ethic on employee performance CV. Gaza Perdana Palembang. Data collection techniques were carried out by distributing questionnaires and interviews. The sample used in this study was 37 employees. The data analysis technique used is Simple Linear Regression Analysis, t-test, and Coefficient of Determination Analysis. The results showed that there was a positive and significant effect of work ethic on employee performance. The results show the value of the Correlation Coefficient (R) is 0.401 which shows the relationship between work ethic and employee performance is 40.1%. Furthermore, research using the analysis of the coefficient of determination (R2) obtained a value of 0.161, this value means that the contribution and influence of the work ethic variable on employee performance is 16.1%.
Co-Authors Azra’ie K. Rosni Ego Goper Eno Yunitasari Fanny Andre Dwi Taqwa Hamid Halin M Kurniawan D.P M. Edwin Tri Oktareza Marina Yunita Meilin Veronica Mohd Kurniawan DP Muhammad Iqbal Ramadhan Nando Hartoyo Ricko Mahendra Suryani Triana Oktavia Wadud, Muhammad