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All Journal JUPIIS: Jurnal Pendidikan Ilmu-ilmu Sosial JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik Universitas Medan Area Jurnal Administrasi Publik : Public Administration Journal Yupa: Historical Studies Journal Journal of Education, Humaniora and Social Sciences (JEHSS) PERSPEKTIF
Warjio Warjio
Universitas Sumatera Utara
Humanities Education Health Professions Languange, Linguistic, Communication & Media Public Health Social Sciences

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Evaluation of Employee Performance in the Implementation of UPT Inpatient Services. Gunung Tinggi Health Center in Deli Tengah Regency Tariolan Tarigan; Warjio Warjio; Adam Adam
JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik UMA (Journal of Governance and Political UMA) Vol. 13 No. 2 (2025): JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik UMA (Journal of Governance
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jppuma.v13i2.15725

Abstract

This study aims to evaluate the performance of employees in improving inpatient services at UPT. Gunung Tinggi Health Center, Deli Serdang Regency. Employee performance greatly affects the quality of services received by the community. The research method used is qualitative descriptive, with an in-depth interview, observation, and documentation approach to collect data. The research informants consisted of the head of the Health Centre, medical personnel, and inpatients who provided views related to the service. The results of the study show that inpatient services at the Health Centre have been running well with clear standard procedures, although there are still challenges in the limitations of facilities and infrastructure. High employee performance, including discipline and motivation, has contributed to community satisfaction, although some constraints related to the facilities and location of the Puskesmas need to be improved. This research provides an overview of the importance of employee performance management in maintaining the quality of public services and enhancing the public's perception of Puskesmas.
Co-Authors Adam Adam Bengkel Bengkel Boan Tua Utama Siregar Budi Agustono Budi Hartono Burhanuddin Siregar Eddy Iriawan Elkon Erwin Bgn Limbong Evi Yunita Kurniaty Fitriani Fitriani Halimah Halimah Halizah Indriyanti Herda Sri Rahayu Sebayang Heri Kusmanto Hud Effendi Isnaini Maghfira Faraidiany Marihot Baktiar Purba Martinus Laia Mau Lida Ulfa Miftahul Husna Siregar Muhammad Arif Nasution Muhammad Mufrizal Mukhaira Mulia Miraza Murni Wahyuni Muryanto Amin Nina Oktapiani Nini Syafriani Hasibuan Nurlaina Nurlaina Putri Khairani Rizal Saragih Safrida Santi Hariati Sihombing, Marlon Siti Hardiyanti Suci Rahmadani Suprayitno Suprayitno Susanti Susanti Susiana Saragih Tariolan Tarigan Tengku Riza Zarzani N Winna Margaretha Hasibuan Yanhar Jamaluddin Zulkifli Lubis