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Hubungan Work Overload, Job Burnout dan Stres Kerja Terhadap Turnover Intention Karyawan di PT Gapura Angkasa Bandar Udara Internasional Yogyakarta Prahita, Gerin; Dyahjatmayanti, Dhiani
QISTINA: Jurnal Multidisiplin Indonesia Vol 4, No 1 (2025): June 2025
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/qistina.v4i1.6593

Tingginya tingkat turnover intention menjadi perhatian penting dalam nmanajemen sumber daya manusia, terutama pada industri aviasi yang menuntut kinerja tinggi. Work Overload, Job Burnout dan Stres Kerja menjadi faktor yang sering dialami oleh karyawan. Penelitian ini bertujuan untuk menguji hubungan Work Overload, Job Burnout dan Stres Kerja terhadap Turnover Intention karyawan di PT Gapura Angkasa di Bandar Udara Internasional Yogyakarta. Penelitian ini menggunakan metode pendekatan kuantitatif melalui penyebaran kuesioner kepada 101 responden sebagai sample penelitian. Populasi dalam penelitian ini merupakan karyawan di PT Gapura Angkasa Bandar Udara Internasional Yogyakarta. Terdapat 4 Variabel yaitu Variabel Work Overload (X1), Job Burnout (X2) , Stres Kerja (X3) dan Turnover Intention (Y). Instrumen dianalisis dengan uji validitas dan reabilitas. Data responden diolah dengan menggunakan uji statistik deskriptif, uji Korelasi Pearson dan uji linear berganda, uji simultan (uji F) dan uji koefisien determinasi. Hasil penelitian menunjukan bahwa terdapat hubungan positif dan signifikan antara Work Overload (X1), Job Burnout (X2) dan Stres Kerja (X3) terhadap Turnover Intention (Y) karyawan PT Gapura Angkasa Bandar di Udara Internasional Yogyakarta. Hubungan ini dibuktikan melalui uji korelasi pearson dengan nilai signifikan (p) sebesar 0,000 (0,05) pada masing-masing Variabel, serta nilai koefisien korelasi yang sangat kuat yaitu Work Overload ( r = 0,873), Job Burnout (r = 0,900), dan Stres Kerja ( r = 0,915). Uji regresi linear berganda juga dilakukan untuk melihat hubungan ketiga variabel secara simultan, dengan hasil uji F hitung sebesar 214,486 F tabel 2,698 dan signifikansi 0,000 (0,05) yang menunjukan model regresi signifikan secara statistik. Nilai R Square sebesar 0,869 mengindikasikan bahwa 86,9% Variabel Turnover Intention dapat di jelaskan oleh Work Overload, Job Burnout dan Stres Kerja secara bersama-sama. Variabel yang paling dominan adalah stres kerja dengan koefisien regresi tertinggi (0,324) diikuti oleh Work Overload (0,230) dan Job Burnout (0,159).

Pengaruh Pengalaman Merek terhadap Loyalitas Merek pada Konsumen Maskapai Garuda Indonesia Lusianingrum, Farah Putri Wenang; Fakhrudin, Arif; Dyahjatmayanti, Dhiani
Warta Penelitian Perhubungan Vol. 33 No. 1 (2021): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v33i1.1617

AbstrakPasar penerbangan di Indonesia semakin kompetitif dengan semakin banyaknya maskapai penerbangan komersial yang beroperasi. Bagi konsumen, hal ini menjadi keuntungan karena pilihan maskapai penerbangan yang semakin bervariasi. Sementara bagi maskapai penerbangan, kondisi ini menuntut perusahaan untuk mampu memberikan pengalaman dan pelayanan yang lebih baik guna menjaga loyalitas konsumen agar dapat menguasai pasar. Perusahaan maskapai penerbangan seperti Garuda Indonesia perlu mempertimbangkan pengalaman merek yang dirasakan untuk mempertahankan pelanggannya. Penelitian ini bertujuan untuk menguji pengaruh langsung pengalaman merek terhadap loyalitas merek dan kualitas pelayanan sebagai pemoderasi untuk menyelesaikan masalah perbedaan hasil studi empiris. Metode penelitian yang digunakan adalah kuantitatif. Penentuan sampel penelitian menggunakan metode purposive sampling. Kuesioner dibagikan secara daring kepada responden penelitian dan terdapat 200 responden yang memberikan jawaban secara lengkap. Alat analisis berupa Structural Equation Modeling Warp Partial Least Square 6.0 (SEM Warp PLS) dipilih untuk menguji model pengukuran (validitas dan reliabilitas) dan model struktural (pengujian hipotesis). Hasil studi menunjukkan bahwa pengalaman merek dapat mendorong peningkatan loyalitas merek sebesar 19%. Selain itu, kualitas pelayanan terbukti dapat bertindak sebagai pemoderasi pada pengaruh pengalaman merek terhadap loyalitas merek.Kata Kunci: Kualitas Pelayanan, Pengalaman Merek, Loyalitas Merek, Maskapai Penerbangan. AbstractThe Effect of Brand Experience on Brand Loyalty on Garuda Indonesia Airline Customers: The aviation market in Indonesia is increasingly competitive with the increasing number of commercial airlines operating. For consumers, this is an advantage because of the increasingly varied choices of airlines. Meanwhile, for the airline, this condition requires the company to provide better experience and service to maintain consumer loyalty to dominate the market. Airlines such as Garuda Indonesia need to consider the brand experience to retain consumers. This study aimed to test the direct effect of brand experience to brand loyalty and service quality as moderation to overcome the problem of differences in the results of empirical studies. The research method used was quantitative. The determination of the research sample used a purposive sampling method. The online questionnaire was distributed directly to the respondents and a number of 200 respondents submitted complete answers. The Structural Equation Modeling Warp Partial Least Square 6.0 (SEM Warp PLS) analysis tool was chosen to test the measurement model (validity and reliability) and the structural model (hypothesis testing). The results of the study showed that brand experience could drive an increase in brand loyalty by 19%. Furthermore, service quality was proven to act as moderation on the effect of brand experience on brand loyalty.Keywords: Service Quality, Brand Experience, Brand Loyalty, Airline.

Idealitas Weight and Balance pada Pesawat Tipe Comac ARJ21-700 Maskapai TransNusa di Bandar Udara Internasional Soekarno-Hatta Nurul Hikmah; Dhiani Dyahjatmayanti
Sci-tech Journal Vol. 3 No. 1 (2024): Sci-Tech Journal
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/stj.v3i1.257

The calculation of weight and balance requires high accuracy so that the flight can be carried out safely to the destination airport. A number of obstacles that load control officers experience can affect the ideality of weight and balance and must be properly calculated. The purpose of this research is to determine the ideal weight and balance of Comac ARJ21-700 aircraft of TransNusa airline at Soekarno-Hatta International Airport. This research uses qualitative and quantitative methods using primary data obtained through observation and interviews, secondary data using documentation and literature studies. Data collection techniques used by observation, interviews and documentation. Interviews were conducted with supervisors and senior load control narrow body and junior load control. Data analysis techniques by means of data collection, data reduction, data presentation, and conclusion drawing. The results of this study are the obstacles of load control officers in calculating the weight and balance of Comac ARJ21-700 aircraft of TransNusa airline, namely the delay of check-in officers in inputting data on the number of passengers and luggage. Determination of the location of passengers and luggage is carried out by check-in officers, if there is a mismatch, the load control officer makes a request to the check-in officer to maximize the front compartment. The average center of gravity of the Comac ARJ21-700 shows at -7.29UP which states that the center of gravity of the Comac ARJ21-700 is -7.29UP.

Pengaruh Pengalaman Merek terhadap Loyalitas Merek pada Konsumen Maskapai Garuda Indonesia Lusianingrum, Farah Putri Wenang; Fakhrudin, Arif; Dyahjatmayanti, Dhiani
Warta Penelitian Perhubungan Vol. 33 No. 1 (2021): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v33i1.1617

AbstrakPasar penerbangan di Indonesia semakin kompetitif dengan semakin banyaknya maskapai penerbangan komersial yang beroperasi. Bagi konsumen, hal ini menjadi keuntungan karena pilihan maskapai penerbangan yang semakin bervariasi. Sementara bagi maskapai penerbangan, kondisi ini menuntut perusahaan untuk mampu memberikan pengalaman dan pelayanan yang lebih baik guna menjaga loyalitas konsumen agar dapat menguasai pasar. Perusahaan maskapai penerbangan seperti Garuda Indonesia perlu mempertimbangkan pengalaman merek yang dirasakan untuk mempertahankan pelanggannya. Penelitian ini bertujuan untuk menguji pengaruh langsung pengalaman merek terhadap loyalitas merek dan kualitas pelayanan sebagai pemoderasi untuk menyelesaikan masalah perbedaan hasil studi empiris. Metode penelitian yang digunakan adalah kuantitatif. Penentuan sampel penelitian menggunakan metode purposive sampling. Kuesioner dibagikan secara daring kepada responden penelitian dan terdapat 200 responden yang memberikan jawaban secara lengkap. Alat analisis berupa Structural Equation Modeling Warp Partial Least Square 6.0 (SEM Warp PLS) dipilih untuk menguji model pengukuran (validitas dan reliabilitas) dan model struktural (pengujian hipotesis). Hasil studi menunjukkan bahwa pengalaman merek dapat mendorong peningkatan loyalitas merek sebesar 19%. Selain itu, kualitas pelayanan terbukti dapat bertindak sebagai pemoderasi pada pengaruh pengalaman merek terhadap loyalitas merek.Kata Kunci: Kualitas Pelayanan, Pengalaman Merek, Loyalitas Merek, Maskapai Penerbangan. AbstractThe Effect of Brand Experience on Brand Loyalty on Garuda Indonesia Airline Customers: The aviation market in Indonesia is increasingly competitive with the increasing number of commercial airlines operating. For consumers, this is an advantage because of the increasingly varied choices of airlines. Meanwhile, for the airline, this condition requires the company to provide better experience and service to maintain consumer loyalty to dominate the market. Airlines such as Garuda Indonesia need to consider the brand experience to retain consumers. This study aimed to test the direct effect of brand experience to brand loyalty and service quality as moderation to overcome the problem of differences in the results of empirical studies. The research method used was quantitative. The determination of the research sample used a purposive sampling method. The online questionnaire was distributed directly to the respondents and a number of 200 respondents submitted complete answers. The Structural Equation Modeling Warp Partial Least Square 6.0 (SEM Warp PLS) analysis tool was chosen to test the measurement model (validity and reliability) and the structural model (hypothesis testing). The results of the study showed that brand experience could drive an increase in brand loyalty by 19%. Furthermore, service quality was proven to act as moderation on the effect of brand experience on brand loyalty.Keywords: Service Quality, Brand Experience, Brand Loyalty, Airline.

Pemberdayaan Masyarakat Dalam Pengelolaan Sampah Di Wukirsari Bantul Yogyakarta Widjanarko, Hendro; Wahyurini, Endah; Sugiarto, Bambang; Dyahjatmayanti, Dhiani; Santosa Utomo, Humam
Dharma: Jurnal Pengabdian Masyarakat Vol. 5 No. 2 (2024): November
Publisher : Universitas Pembangunan Nasional "Veteran" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31315/dlppm.v5i2.13911

Desa Wukirsari Imogiri Bantul menghadapi masalah pengelolaan sampah. Sebagai desa wisata, Wukirsari harus mengelola sampah dengan baik agar destinasi wisata bersih dari sampah. Pengabdian ini bertujuan untuk meningkatkan kemampuan masyarakat dalam mengelola sampah menjadi produk yang bernilai. Pengabdian ini melibatkan Pemerintah Daerah Kabupaten Bantul, Bank BPD DIY, dan didanani dari Kementerian Pendidikan, Kebudayaan, Riset dan Teknologi. Metode yang digunakan adalah pelatihan, transfer teknologi, dan pendampingan. Hasil pengabdian ini adalah produk pupuk organic, hasil penjualan buah melon dan sayuran dari hasil pemanfaatan pupuk organik, serta peningkatan pendapatan. Luaran pengabdian ini adalah publikasi di konferensi internasional, video, publikasi di media massa, dan keberdayaan mitra dalam mengolah sampah dan pertanian organic.

MENINGKATKAN DAYA SAING PRODUK MELALUI EFISIENSI PRODUKSI DAN PEMASARAN DIGITAL PADA PENGRAJIN KULIT Dyahjatmayanti, Dhiani
Dharma: Jurnal Pengabdian Masyarakat Vol. 5 No. 2 (2024): November
Publisher : Universitas Pembangunan Nasional "Veteran" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31315/dlppm.v5i2.13912

Yanto Leather is one of the leather craftsmen at the Manding Craft Industry Center, Bantul Regency, Special Region of Yogyakarta. Since the Covid-19 outbreak attacked Indonesia in March 2020, it has had an impact on the MSME sector, including the Manding Leather Crafts Industrial Center. The impact felt most by leather craftsmen was the decline in sales turnover during the pandemic, including Yanto Leather. The aim of the activity is to improve the skills of Yanto Leather craftsmen in production efficiency and digital marketing. The methods used are coordination and collaboration with partners, training and mentoring. The output of this program includes increasing the application of science and technology where craftsmen are able to use social media for digital marketing, a new brand called Yanto Hastkala, and a product catalog that has been registered for copyright, and the provision of leather sewing machines to increase production efficiency.

Analisis Faktor Penyebab Turunnya Minat Penumpang dan Minimnya Aktivitas di Bandar Udara H. Asan Sampit Seran, Maria Indriani Sofia; Dyahjatmayanti, Dhiani
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 3 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i3.630

The purpose of this research is find out the causes of the decline in passenger interest and the lack of activity at Sampit H. Asan Airport. This study uses a qualitative research method which is conducted in September 2022 at H. Asan Sampit Airport, Central Kalimantan. This research was conducted using data collection techniques and data collection through interviews conducted with 4 informants, namely the Head of Class II H. Asan Sampit Airport, the Head of the Service and Cooperation Section, the General Manager of Wings Air, and passengers at H. Asan Sampit Airport, through observation and documentation. To test the validity of the data, researchers used a data credibility test which was carried out by triangulation of technical data. For data analysis that researchers use, namely, data reduction, data presentation, conclusion, and verification. The research results obtained from this study are the factors causing the decline in passenger interest in H. Asan Sampit Airport flight routes, where visitors and prospective passengers want additional flight routes, especially the islands of Kalimantan and Java. Facilities, where many passengers want facilities in the form of seats at the terminal and ticket prices, where passengers want promos for ticket prices at Sampit H. Asan Airport. The factor causing the lack of activity at H. Asan Sampit Airport is the lack of interest of passengers at H. Asan Sampit Airport which is caused by flight routes where there are only 2 routes at H. Asan Sampit Airport, the facilities at the terminal are incomplete and there are no promos for ticket prices at Sampit H. Asan Airport. Keywords: Factor ; Passenger Interests ; Airport Activity.

Analisis Faktor Penyebab Turunnya Minat Penumpang dan Minimnya Aktivitas di Bandar Udara H. Asan Sampit Seran, Maria Indriani Sofia; Dyahjatmayanti, Dhiani
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 3 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i3.630

The purpose of this research is find out the causes of the decline in passenger interest and the lack of activity at Sampit H. Asan Airport. This study uses a qualitative research method which is conducted in September 2022 at H. Asan Sampit Airport, Central Kalimantan. This research was conducted using data collection techniques and data collection through interviews conducted with 4 informants, namely the Head of Class II H. Asan Sampit Airport, the Head of the Service and Cooperation Section, the General Manager of Wings Air, and passengers at H. Asan Sampit Airport, through observation and documentation. To test the validity of the data, researchers used a data credibility test which was carried out by triangulation of technical data. For data analysis that researchers use, namely, data reduction, data presentation, conclusion, and verification. The research results obtained from this study are the factors causing the decline in passenger interest in H. Asan Sampit Airport flight routes, where visitors and prospective passengers want additional flight routes, especially the islands of Kalimantan and Java. Facilities, where many passengers want facilities in the form of seats at the terminal and ticket prices, where passengers want promos for ticket prices at Sampit H. Asan Airport. The factor causing the lack of activity at H. Asan Sampit Airport is the lack of interest of passengers at H. Asan Sampit Airport which is caused by flight routes where there are only 2 routes at H. Asan Sampit Airport, the facilities at the terminal are incomplete and there are no promos for ticket prices at Sampit H. Asan Airport. Keywords: Factor ; Passenger Interests ; Airport Activity.

PENGARUH FASILITAS PELAYANAN TERHADAP KEPUASAN PENUMPANG DI YOGYAKARTA INTERNATIONAL AIRPORT Suryati Setiyaningsih; Dhiani Dyahjatmayanti
Jurnal Publikasi Ekonomi dan Akuntansi Vol. 3 No. 2 (2023): Mei : Jurnal Publikasi Ekonomi dan Akuntansi (JUPEA)
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jupea.v3i2.671

In order to improve the quality of human resources in dealing with emergency conditions, it is necessary to implement an emergency training program for employees. There is a need for research on identifying problems related to emergency training programs for employees who work at airports in order to provide knowledge so that they are alert and responsive to emergencies that occur. So far, it has not set about solutions to overcome problems related to emergency training programs for employees at West Java International Airport. This research was conducted in West Java. This type of research is qualitative. This study uses interview and documentation methods as data collection techniques. The results of this study indicate that in dealing with emergencies in the entire area of West Java International Airport, emergency procedures have been made, including: emergency preparedness procedures, emergency response procedures, post-emergency recovery procedures and supported by instructions. work related to emergencies, which is the division of organizational responsibilities for the emergency response team.

PENERAPAN PELATIHAN PENANGANAN KEADAAN DARURAT BAGI KARYAWAN DI BANDAR UDARA INTERNASIONAL JAWA BARAT Astri Sri Nengsih; Dhiani Dyahjatmayanti
Jurnal Publikasi Ekonomi dan Akuntansi Vol. 3 No. 2 (2023): Mei : Jurnal Publikasi Ekonomi dan Akuntansi (JUPEA)
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jupea.v3i2.672

In order to improve the quality of human resources in dealing with emergency conditions, it is necessary to implement an emergency training program for employees. There is a need for research on identifying problems related to emergency training programs for employees who work at airports in order to provide knowledge so that they are alert and responsive to emergencies that occur. So far, it has not set about solutions to overcome problems related to emergency training programs for employees at West Java International Airport. This research was conducted in West Java. This type of research is qualitative. This study uses interview and documentation methods as data collection techniques. The results of this study indicate that in dealing with emergencies in the entire area of West Java International Airport, emergency procedures have been made, including: emergency preparedness procedures, emergency response procedures, post-emergency recovery procedures and supported by instructions. work related to emergencies, which is the division of organizational responsibilities for the emergency response team.

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