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All Journal Civil Law Jurnal Agroqua: Media Informasi Agronomi dan Budidaya Perairan MATAPPA: Jurnal Pengabdian Kepada Masyarakat Jurnal Ruaya : Jurnal Penelitian dan Kajian Ilmu Perikanan dan Kelautan Grouper: Jurnal Ilmiah Perikanan Jurnal Industri Kreatif dan Kewirausahaan Kuriositas: Media Komunikasi Sosial dan Keagamaan Journal of Marine and Coastal Science Management and Accounting Expose Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMA) JIKEM: Jurnal Ilmu Komputer, Ekonomi dan Manajemen Jurnal Akutansi Manajemen Ekonomi Kewirausahaan (JAMEK) Jurnal Pengabdian Masyarakat Tjut Nyak Dhien Neo Journal of economy and social humanities Jurnal Ruaya : Jurnal Penelitian dan Kajian Ilmu Perikanan dan Kelautan Jurnal Manajemen Dan Akuntansi Medan Jurnal Ekonomi Manajemen Akuntansi Jurnal Ilmiah Ekonomi dan Manajemen Journal Accounting International Mount Hope JURISTA : Jurnal Hukum dan Keadilan Journal of The Civil Engineering Student Jurnal Intelek Insan Cendikia Misterius: Publikasi Ilmu Seni dan Desain Komunikasi Visual Jurnal Ekonomi Syariah
Muhammad Arief
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PENGARUH KUALITAS PELAYANAN DAN SUASANA LINGKUNGAN TERHADAP KEPUASAN PASIEN PADA PUSKESMAS GUNUNG SINDUR KABUPATEN BOGOR Rendy Prayoga; Muhammad Arief
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 4 No. 2 (2026): Februari
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v4i2.8933

Abstract

Patient satisfaction is one of the important indicators in assessing the quality of health services at community health centers (Puskesmas). Patient satisfaction is influenced by various factors, including service quality and environmental atmosphere. This study aims to determine the effect of service quality and environmental atmosphere on patient satisfaction at the Puskesmas. The research method used is a quantitative method with a survey approach. The population in this study consists of all patients who receive services at the Puskesmas, with a sample of [number] respondents determined using the [sampling technique]. Data were collected through questionnaires and analyzed using multiple linear regression analysis. The results show that the Service Quality variable (X1) has a positive and significant effect on Patient Satisfaction, with a t-count value of 6.317>1.99125 (t-table) and a significance value of 0.000<0.05. The Environmental Atmosphere variable (X2) also has a positive and significant effect on Patient Satisfaction, with a t-count value of 2.429 >1.99125 (t-table) and a significance value of 0.017<0.05. Furthermore, Service Quality and Environmental Atmosphere simultaneously have a positive and significant effect on Patient Satisfaction, as indicated by an F-count value of 22.834 with a significance value of 0.000.  
The Effect of Price, Product Quality, and Brand Image on The Originote Skincare Product Purchase Decision Ernawati Ohoitenan; Muhammad Arief; Primasatria Edastama
Neo Journal of economy and social humanities Vol 4 No 1 (2025): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v4i1.293

Abstract

This study examines the effect of price, product quality, and brand image on purchasing decisions for The Originote skincare products in Bekasi City. Using a non-experimental quantitative approach and descriptive design, data were obtained from 105 respondents through an online survey with Google Forms. Data were analyzed using Structural Equation Modeling (SEM) with Partial Least Squares (PLS). The results showed that product quality did not have a significant effect on purchasing decisions for The Originote skincare products , but price and brand image had a significant effect. The price of The Originote products is considered affordable and in accordance with consumer desires, while The Originote's brand image is well-known and easy to remember by consumers. Consumer attitudes can also be influenced by external factors such as changes in needs or economic conditions that cannot be fully controlled in this study. These findings provide important insights for marketers in developing effective marketing strategies for skincare products.
The Effect of Customer Orientation and Service Quality on Customer Loyalty Mediated by Customer Satisfaction at Bank BRI Lamtiur Sihombing; Muhammad Arief; Ika Baskara; Gilang Pratama Hafids
Neo Journal of economy and social humanities Vol 4 No 1 (2025): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v4i1.294

Abstract

This research aims to explore the influence of service quality and customer orientation on customer loyalty through customer satisfaction at Bank BRI in Bekasi City. Using a descriptive quantitative approach, data were collected from 105 respondents via an online questionnaire and analyzed using Structural Equation Modeling – Partial Least Square (PLS-SEM). The analysis results indicate that service quality and customer orientation do not have a direct significant effect on customer loyalty. However, service quality has a significant positive impact on customer satisfaction, which ultimately enhances customer loyalty. Customer orientation also positively influences customer satisfaction, but it does not have a statistically significant impact on customer loyalty through customer satisfaction. These findings highlight the importance of customer satisfaction as a mediator linking service quality to customer loyalty. The managerial implications for Bank BRI include the need to improve service quality and customer orientation to enhance customer satisfaction and loyalty. Future research is recommended to involve a larger sample size, utilize diverse research methods, and consider external factors such as policy changes or economic conditions that may influence customer perceptions. The results of this study provide valuable insights for developing more effective service strategies and customer retention efforts in the future.
The Influence of Content and Influencer Interaction on Followers' Trust in Social Media Salbintan Fadilah Sari; Diana Fajarwati; Ika Baskara; Muhammad Arief
Neo Journal of economy and social humanities Vol 4 No 1 (2025): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v4i1.295

Abstract

Study This investigate connection between Informational Support, Emotional Support, Influencer Credibility, Trust and Emotional Brand Attachment in the Sometinc Community . Study This use scale Likert five points For measure support social , credibility influencers , trust , and engagement emotional brand . The sample consists of from 145 customers Somethic skincare in Jabodetabek . Validity tested , reliability with Cronbach's Alpha , and data analysis using Partial Least Squares (PLS). Study This show that credibility influencer influence trust in community Somethinc . Owner brand can leveraging credible influencers For increase awareness brand , spread review positive , and strengthening trust . With choose the right influencer , owner brand can increase trust to Somethinc in various platform. The purpose of article This is For understand How trust towards social media influence attachment emotional to A brand through influencers .
Co-Authors Agung Pamuji Rahayu Agustin Hanapi Ahmad Sani Akhmad Taufiq Mukti Andi Basuki Aritonang, Santi Purnama Sari Boedi Setya Rahardja Buyung Adi Dharma Desi Ika Desi Ika Dewi ayu sakdiyyah Diana Fajarwati Dicky Aldian Egha Fierda Putri Eka Indah Raharjo Ernawati Ohoitenan Fahri Muhayat Fitri Nurilah Gilang Pratama Hafids Hushila Rizqiani Awalia Ika Baskara Iswahyudi, Iswahyudi Lamtiur Sihombing Lisda Aisyah Luthfiana Aprilianita Sari Madziatul Churiyah Mitha Ramadhani Mohammad Ikram Sanjaya Muhammad Karya Satya Azhar Mukhlis Kaspul Anwar Nadia Khairunnisa Nilam Sari Nina Nurmalia Dewi Novika Hidayani Nuriyaningsih Lubis Nurkhasanah Nurul Malahayati Primasatria Edastama, Primasatria Rachimi . Rani Andrianti Ekaputri Rendy Prayoga Risda Maysari Lubis Rizki Damayanti Rizki Filhayati Rambe Rizki Fillhayati Rambe Rizkki Damayanti Ruswan Nurmadi Salbintan Fadilah Sari Siswahyudianto Tasya Rahmadani Winda Tri Utari Yani Suryani Yasrul Sami Yenni Marnita