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All Journal International Journal of Electrical and Computer Engineering Jurnal Teknologi Informasi dan Ilmu Komputer Journal of Educational Science and Technology Journal of Information Systems Engineering and Business Intelligence Emerging Science Journal RESEARCH : Computer, Information System & Technology Management Syntax Idea International Journal of Advances in Data and Information Systems JITSI : Jurnal Ilmiah Teknologi Sistem Informasi Jurnal Sistem Informasi The Indonesian Journal of Computer Science
Purwandari, Betty
Faculty Of Computer Science, Universitas Indonesia, Depok,
Aerospace Engineering Agriculture, Biological Sciences & Forestry Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Engineering Environmental Science

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Factors Affecting Switching Intention from Cash on Delivery to E-Payment Services in C2C E-Commerce Transactions: COVID-19, Transaction, and Technology Perspectives Purwandari, Betty; Suriazdin, Syahrul Alam; Hidayanto, Achmad Nizar; Setiawan, Suryana; Phusavat, Kongkiti; Maulida, Mutia
Emerging Science Journal Vol. 6 (2022): Special Issue "COVID-19: Emerging Research"
Publisher : Ital Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28991/esj-2022-SPER-010

Abstract

During the COVID-19 pandemic, the application of e-payment has rapidly increased. However, e-payment has not been able to achieve a trustworthy level in e-commerce transactions. Thus, cash payment methods with Cash On Delivery (COD) services still dominate C2C e-commerce payment transactions in Indonesia. This study aims to investigate factors that affect users' switching intentions from COD to e-payment services. The research model was adopted by using the Push-Pull-Mooring framework, integrating perceived COVID-19 risk, technology acceptance, and transaction effort. Empirical research was conducted using data from 546 COD and e-payment users in Indonesia, with Structural Equation Modelling (SEM) being used to validate the model and analyze the hypotheses. The results indicate that switching intention from COD to e-payment is significantly influenced by pull factors in e-payment, which are economic benefits, performance expectancy, effort expectancy, and critical mass. There are also two mooring factors that significantly influence the switching intention from COD to e-payment, which are trust and perceived security and privacy. This study makes a significant contribution to the literature in terms of validating a theoretical framework that emphasizes factors that influence user switching intentions from COD to e-payment in the context of the COVID-19 pandemic. This research can be a reference for Indonesian payment system regulators and e-payment service providers in formulating regulations and strategies to accelerate the spread of digital transactions in Indonesia. Doi: 10.28991/esj-2022-SPER-010 Full Text: PDF
Co-Authors Abhimata Ar Rasyiid Achmad Nizar Hidayanto Alwafi, Muhammad Ashfahani Andi Kurnianto Athaya, Hisyam Cakra Wirabuana Daniel , Muhammad Elkaf Fahrezi Soebianto Putra Erisva Hakiki Purwaningsih Erisva Hakiki Purwaningsih Farisya Setiadi Fathia Prinastiti Sunarso Fedinansyah, Alex Ferdinansyah, Alex Fissalma, Hanifa Hafidza Safara Zahratunnisa Hakiki Purwaningsih , Erisva Imairi Eitiveni Imairi Etiveni Kongkiti Phusavat Mardiana Purwaningsih Maulida, Mutia Muh Syaiful Romadhon Muhammad Hezby Al Haq Mutia Maulida Nandhita Zefania Maharani Ni Wayan Trisnawaty Phusavat, Kongkiti Putro, Prasetyo Ramadhan, Taufiq Reihan Putra Rima Alviani Rima Zakiah Putri Riri Satria Riri Satria Saraswati, Karisa Setiawan, Suryana Siagian, Dewi Putri Sisilianingsih, Sari Suriazdin, Syahrul Alam Suryana Setiawan Syahrul Alam Suriazdin Tanjung, Muhammad Fadly Taufiq Ramadhan Trimanadi, R. Trisnawaty, Ni Wayan