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Pendekatan Quality of Work Life sebagai Strategi Kinerja Karyawan dengan Penguatan Dukungan Organisasi yang Dirasakan Kurniasari, Anna; Hermawati, Adya; Survival, Survival
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 2 (2025): Mei - Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i2.756

Abstract

Penelitian ini bertujuan untuk menganalisis pendekatan quality of work life sebagai strategi kinerja karyawan dengan penguatan dukungan organisasi. Pendekatan yang digunakan dalam penelitian ini adalah pendekatan kuantitatif dan jenis penelitian yang digunakan adalah explanatory research. Populasi yang digunakan dalam penelitian ini adalah seluruh karyawan yang bekerja di Ocean Garden Resto Cabang Soekarno hatta Kota Malang. Teknik penarikan sampel yang digunakan dalam penelitian ini dilakukan dengan Nonprobability Sampling dan sejumlah 44 orang yang menjadi responden. Analisis data dalam penelitian diolah menggunakan bantuan software SPSS Versi 27 dan SmartPLS 4.0. Pengambilan data dilakukan melalui pembagian kuesioner dan dokumentasi. Hasil penelitian menunjukkan bahwa Variabel quality of work life berpengaruh signifikan terhadap kinerja karyawan. Dukungan organisasi yang dirasakan berpengaruh signifikan terhadap kinerja karyawan.
Job Satisfaction in Public Organizations: The Role of Individual Characteristics, Work Ethic, and Organizational Commitment Mandacan, Yunatus; Mas, Nasharuddin; Survival, Survival
Bulletin of Management and Business Vol. 5 No. 2 (2024): October 2024
Publisher : Universitas Widyagama Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31328/bmb.v5i2.381

Abstract

The objectives to be achieved by this researcher are: (1) To analyze the influence of individual characteristics partially on the job satisfaction of employees of the Malang City Education and Culture Office. (2) To analyze the influence of work ethic partially on the job satisfaction of employees of the Malang City Education and Culture Office. (3) To analyze the influence of organizational commitment partially on the job satisfaction of employees of the Malang City Education and Culture Office. (4) To analyze the influence of individual characteristics, work ethic, and organizational commitment simultaneously on the job satisfaction of employees of the Malang City Education and Culture Office. The approach used is a quantitative approach based on the initial objective of the study, namely to explain the influence of the variables to be studied and then test the previously formulated hypothesis. The location of this research is the office of the Malang City Education and Culture Office, East Java, located at Jl. Veteran No.19, Ketawanggede, Kec. Lowokwaru, Malang City, East Java. The object of this research is the job satisfaction of employees of the Malang City Education and Culture Office. The population in this study was all employees of the Malang City Education and Culture Office, totaling 242 employees.
Pengaruh Karakteristik Individu terhadap Komitmen Organisasional yang Dimediasi Etos Kerja (Studi pada Pegawai PPPK Dinas Pendidikan Kabupaten Malang) Survival, Survival; Herfan, Mohammad; Anam, Choirul
AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 5 No. 3 (2025): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmeb.v5i3.1618

Abstract

This study investigates the influence of individual characteristics on organizational commitment, with work ethic as a mediating variable, among Government Employees with Work Agreements (PPPK) at the Education Office of Malang Regency. Previous research has shown inconsistent findings regarding the direct relationship between personal traits and organizational commitment, highlighting a theoretical gap in understanding how individual factors contribute to employees’ dedication. Using a quantitative explanatory approach, data were collected from 58 PPPK employees through structured questionnaires and analyzed using Structural Equation Modeling with the SmartPLS 4.0 software. The findings reveal that individual characteristics have a positive but statistically insignificant effect on organizational commitment, suggesting that personal traits alone are not sufficient to determine employees’ commitment. However, individual characteristics significantly influence work ethic, and work ethic, in turn, has a strong and significant impact on organizational commitment. Furthermore, the analysis confirms that work ethic fully mediates the relationship between individual characteristics and organizational commitment. These results underscore the critical role of ethical behavior in translating individual attributes into meaningful organizational outcomes. The study contributes to the literature by demonstrating the indirect influence of individual traits through work ethic and offers practical recommendations for organizations to foster commitment by cultivating a strong ethical climate.
Pengaruh Karakteristik Pekerjaan Terhadap Budaya Organisasi Yang Dimediasi Oleh Komitmen Organisasional : Studi pada Hotel Grand Miami di Kepanjen Kabupaten Malang Mellien Pakerti Winengku; Survival, Survival; Alfiana, Alfiana
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 6: Oktober 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i6.12120

Abstract

The purpose of this study was to determine the effect of Job Characteristics and Organizational Culture on Employee Loyalty mediated by Organizational Commitment. The population in this study were all employees of Grand Miami Hotel, totaling 55 employees. The sampling technique in this study used the Saturated Sample (Total Sampling) method, so that the entire population was used as respondents. Data were processed using Smart Partial Least Square (SmartPLS 4) software. The results showed that Job Characteristics had no significant effect on Employee Loyalty, but when mediated by Organizational Commitment, Job Characteristics had a positive and significant effect, indicating that Organizational Commitment served as a full mediator. Organizational Culture had a positive and significant effect on Employee Loyalty, both directly and indirectly through Organizational Commitment, indicating that Organizational Commitment acted as a partial mediator. In addition, Organizational Commitment was found to have a positive and significant effect on Employee Loyalty. Overall, the findings highlight the crucial role of Organizational Commitment in strengthening the influence of Job Characteristics and Organizational Culture on Employee Loyalty at Grand Miami Hotel, Kepanjen, Malang Regency.
INOVASI MANAJEMEN KEARIFAN LOKAL SEBAGAI UPAYA PENINGKATAN EKONOMI KREATIF MASYARAKAT LOKAL Mas, Nasharuddin; Survival, Survival; Irawan, Dafid; Suraji, Aji
Prosidia Widya Saintek Vol. 4 No. 2 (2025)
Publisher : Universitas Widyagama Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk merumuskan model manajemen kearifan lokal sebagai strategi dalam upaya peningkatan ekonomi kreatif masyarakat lokal. Dalam konteks dinamika ekonomi global dan tantangan pembangunan berkelanjutan, kearifan lokal dipandang sebagai aset budaya dan sosial yang memiliki potensi ekonomi tinggi apabila dikelola secara inovatif. Penelitian ini menggunakan metode studi literatur dengan menganalisis berbagai sumber ilmiah nasional dan internasional yang relevan, guna menggali konsep-konsep teoritis dan praktik empiris terkait manajemen berbasis kearifan lokal dan pengembangan ekonomi kreatif. Hasil kajian menunjukkan bahwa integrasi antara nilai-nilai tradisional dan pendekatan manajerial modern dapat menciptakan suatu sistem pengelolaan yang adaptif dan berkelanjutan. Model manajemen yang dirumuskan terdiri atas tiga komponen utama, yaitu: (1) identifikasi dan pelestarian kearifan lokal sebagai modal budaya; (2) strategi manajemen inovatif yang meliputi pelatihan, kelembagaan komunitas, dan digitalisasi; serta (3) orientasi pada peningkatan produk ekonomi kreatif dan kesejahteraan masyarakat. Model ini diharapkan menjadi kontribusi konseptual yang dapat diterapkan dalam kebijakan pengembangan ekonomi kreatif berbasis budaya lokal di berbagai daerah.
Scan, Pay, and Loyal: The Influence of QRIS on Customer Loyalty with the Mediation of Satisfaction and Moderation of Service Quality Widianto, Ganang Eko; Muryati, Muryati; Survival, Survival
Bulletin of Management and Business Vol. 6 No. 2 (2025): October 2025
Publisher : Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Widya Gama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31328/bmb.v6i2.419

Abstract

This study explores the impact of the Quick Response Code Indonesian Standard (QRIS) on customer loyalty by examining the mediating role of customer satisfaction and the moderating role of service quality. Using a quantitative approach, data were collected from 76 QRIS users at PT. Bank Pembangunan Daerah Banten (Perseroda) Tbk, Surabaya Branch. The analysis was conducted using Partial Least Squares-Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0 software. The findings reveal that the implementation of QRIS significantly enhances customer satisfaction and customer loyalty. Customer satisfaction partially mediates the relationship between QRIS and loyalty, indicating that QRIS contributes to loyalty by improving the customer experience. Moreover, service quality strengthens the influence of QRIS on loyalty, serving as a pure moderator in the model. These results suggest that digital payment innovation alone is not sufficient to build loyalty; it must be supported by consistent and high-quality service delivery. The study provides practical insights for regional banks seeking to optimize QR-based services as part of their digital transformation and customer retention strategies.
Co-Authors Adelia Balqis Maharani Adya Hermawati Aji Suraji Alfiana Alfiana Aprista Restuningtika Ayu, Dias Ayu, Rosa Sukma Bambang Budiantono Bambang Budiantono Chaerani, Aura Choirul Anam Choirul Anam AM Diponegoro Dafid Irawan Dilla Verna Ayuningtyas Dwi Anggarani Eka Putri Maulidiah Fa’riyah, Nisaul Fransisca Natalia Giovanni Giovanni, Fransisca Natalia Hanif Rani Iswari Heni Pujiastuti Herfan, Mohammad INDAH DEWI NURHAYATI Khadijah, Della Zhafira Khojanah Hasan Krispin Agustina Moula Kurniasari, Anna Laili Nur Fadhilah Lufi Frastika M. Izul Fuadi Mandacan, Yunatus Maulidiah, Eka Putri Mellien Pakerti Winengku Moch Satriyo Mulyono - Muryati Muryati Muryati Muryati Nasharuddin Mas Niken Paramita Nor Widianah Risqi Puspita, Firda Quthni, Muhammad Darul Rahmadani, Novalita Wahyu Ratnasari Ratnasari Retno Agustine P Rifki Fandika Daffa Wardhana Rosa Sukma Ayu Sa’diyah, Nahdya Halimatus Soedjono Soedjono Suhartiningtyas, Suhartiningtyas TUTI - HASTUTI Tuti Hastuti Utari Ernita Wahju Wulandari Widianto, Ganang Eko Wiwin Purnomowati Zaenudin Zaenudin