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All Journal IJCCS (Indonesian Journal of Computing and Cybernetics Systems) Techno.Com: Jurnal Teknologi Informasi Jurnal Simetris Jurnal Sains dan Teknologi JSI: Jurnal Sistem Informasi (E-Journal) Prosiding SNATIF E-Dimas: Jurnal Pengabdian kepada Masyarakat Sistemasi: Jurnal Sistem Informasi Jurnal DISPROTEK Jurnal Teknologi Informasi MURA Journal of Dedicators Community Jurnal Nasional Komputasi dan Teknologi Informasi EDUMATIC: Jurnal Pendidikan Informatika Jurnal SITECH : Sistem Informasi dan Teknologi Journal of Information Systems and Informatics Abdimas Toddopuli: Jurnal Pengabdian Pada Masyarakat JURSIMA (Jurnal Sistem Informasi dan Manajemen) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Jurnal Sistem Informasi dan Sistem Komputer Journal of Information Technology Ampera Indonesian Journal of Technology, Informatics and Science (IJTIS) Jurnal Computer Science and Information Technology (CoSciTech) Journal of Software Engineering Ampera Jurnal Program Kemitraan dan Pengabdian Kepada Masyarakat Jurnal UNITEK Jurnal Mahasiswa Sistem Informasi (JMSI) GANESHA: Jurnal Pengabdian Masyarakat ABDIPRAJA (Jurnal Pengabdian kepada Masyarakat) Indonesian Journal of Networking and Security - IJNS Muria Jurnal Layanan Masyarakat Jurnal Teknik Informatika PROSISKO : Jurnal Pengembangan Riset dan observasi Rekayasa Sistem Komputer Prosiding Seminar Nasional Pengabdian Kepada Masyarakat Jurnal Sains Informatika Terapan (JSIT) Al-DYAS : Jurnal Inovasi dan Pengabdian kepada Masyarakat Jurnal Teknik Indonesia JURSIMA Jurnal Teknologi Informasi Mura JRIIN :Jurnal Riset Informatika dan Inovasi Jurnal Sistem Informasi dan Manajemen
Diana Laily Fithri
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Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Library & Information Science Mechanical Engineering Neuroscience Public Health Social Sciences Transportation Other

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Journal : EDUMATIC: Jurnal Pendidikan Informatika

 1 
Klasifikasi Sentimen Ulasan E-Wallet menggunakan TF-IDF dan Random Forest dengan Penyeimbangan Data SMOTE Syaputa, Muhammad Rioardian; Arifin, Muhammad; Fithri, Diana Laily
Jurnal Pendidikan Informatika (EDUMATIC) Vol 9 No 2 (2025): Edumatic: Jurnal Pendidikan Informatika
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/edumatic.v9i2.31084

Abstract

The increasing use of e-wallets in Indonesia highlights the need to understand user perceptions automatically and efficiently. One valuable data source is user reviews from the Google Play Store. This study aims to classify sentiment toward three major e-wallets, such as GoPay, OVO, and DANA to support service improvement. A quantitative approach is used with a machine learning-based classification method. A total of 30,000 reviews (10,000 per application) were collected using the google-play-scraper library. The data were processed through several stages: preprocessing (labeling, stopword removal, tokenization, and stemming), feature extraction using TF-IDF, data balancing with SMOTE, and classification with the Random Forest algorithm. Our findings show that the combination of Random Forest and SMOTE significantly improves model performance. Accuracy reached 90% (GoPay), 90% (OVO), and 87% (DANA). Precision, recall, and weighted f1-score were 90%, 89%, and 89% for GoPay; 90%, 90%, and 90% for OVO; and 88%, 88%, and 88% for DANA. WordCloud visualizations further support the findings by highlighting dominant words in each sentiment, such as “good,” “help,” and “lost.” Overall, the integration of TF-IDF, SMOTE, and Random Forest is proven effective and reliable for sentiment classification across the three e-wallet platforms.
Co-Authors - Sucipto - Supriyono Achmad Ridwan Achmad Ridwan, Achmad Adinata, Rijal Bagus Aditiya, Natasya Aditya Firman Syah Adiyono, Soni Agil Rafsanjani, Ahmad Syaifudin Andani, Indah Setia Andy Prasetyo Utomo Andy Prasetyo Utomo Anindya, Dika Mufti Anteng Widodo Aprilia Damayanti Arif Setiawan Arif Setiawan Arina Fawaida Arkanda, Rizal Naufal Farras Ary Kania Sya'diah Ashari Mahfud Aulia Ina Rahma Aulia Nurhaliza Budi Gunawan Budiman, Nita Adriyani Budiman, Nita Andriani Burhanuddin, Anas Deni Agus Haryadi Diah Ayu Susanti Dian Aditya Dwika Mahendra Edris Zamroni Eka Wakhyu Agustina Eko Darmanto Fajar Nugraha Fajar Nugraha Fajar Nugraha Fandi Ahmad Fathon, Ulil Firdausiyah, Auliya Gutti Zaidan Syauqi Habibullah, Eggy Agusti Handayani, Anisa Hidayah, Lisna Iftikhar Rizqullah Ijlal, Muhammad Yusuf Luthfi Indah Lestari, Indah Indah Setia Andani Kurniawan, Muhammad David Lina Anjelina Mochammad Imron Awalludin Moh Adi Kurniawan Moh. Rizal Alfi Na'im Mohammad Fajar Sirullah Muhammad Arifin Muhammad Ary Sanjaya Putra Muhammad Rafif Rabbani Muhammad Rizki Arrohman Muhammad Wifqi Aufal Maulana Mukhamad Taqwa Nuddin, Mukhamad Taqwa Narendra Saputra Natasya Aditiya Nesicha, Yutia Nia Nikmatul Khoiriyah Noor Latifah Noor Latifah Oktafiyani, Feby Oktavia, Adinda Bintang Paramitha Sylvia Dewi Pradhana, Ananda Rifqi Pratama, Wildan Pratomo Setiaji Putri Kurnia Handayani Putri, Fadina Salwa Aulia Putri, Noor Syafa’ah Kusuma R Rhoedy Setiawan Rahmawati, Sinta Devi Ratri Rahmawati Rika Santi Risnawati, Heni Rizkysari Meimaharani Rochim, Galuh Nur Rochmad Winarso Rochmad Winarso Rokhman, Arif Maulana Romadhon, Zainur Safera, Asywila Huda Safrida Ika Febrianti Saidun Basyar, Aminun Fais Salsabila, Syafira Sandi Ashriel Nugraha Santoso Santoso Sari, Nesti Listia Setiawan, Dave Andre Setiawan, Dave Andre Setyawan, Moh Dodi Shifaul Akmal Dzauqi Silvia Himmatul Aliyyah Sonia Shekha Anggriani Sri Mulyani Sulistiowati Apriliya Eka Wardani Supriyono Supriyono Susanti, Diah Ayu Susanto, Muhammad Amzis Syaputa, Muhammad Rioardian Taufiq Hidayat Thoha, Muchammad Wiwit Agus Triyanto Yudie Irawan Yudie Irawan Zulfa Himmatul Ulya