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All Journal JURNAL SISTEM INFORMASI BISNIS RISTEK : Jurnal Riset, Inovasi, dan Teknologi Kabupaten Batang FIRM: Journal of Management Studies Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Jurnal Ekonomi Dan Bisnis G-Tech : Jurnal Teknologi Terapan Abdimasku : Jurnal Pengabdian Masyarakat Jurnal Abdidas Pena : Jurnal Ilmu Pengetahuan dan Teknologi Jurnal Ekonomika dan Bisnis DEDIKASI PKM Jurnal Litbang Kota Pekalongan Entrepreneur : Jurnal Bisnis Manajemen dan Kewirausahaan Jurnal Pengabdian Masyarakat (ABDIRA) Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Jurnal Minfo Polgan (JMP) Society: Jurnal Pengabdian Masyarakat Indonesian Community Journal RISTEK: Jurnal Riset, Inovasi dan Teknologi Kabupaten Batang Jurnal Pustaka Mitra : Pusat Akses Kajian Mengabdi Terhadap Masyarakat BULETIN BISNIS & MANAJEMEN (BBM) Buletin Abdi Masyarakat (BAM) PENA ABDIMAS : Jurnal Pengabdian Masyarakat JOMPA ABDI: Jurnal Pengabdian Masyarakat Kompeten: Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Pengabdian Masyarakat Bangsa International Journal of Economics, Management and Accounting Surya Informatika DIMASEKA SOCIRCLE : Journal Of Social Community Services Jurnal Ekonomika dan Bisnis E-Amal: Jurnal Pengabdian Kepada Masyarakat
Ari Muhardono
Universitas Pekalongan
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Journal : BULETIN BISNIS

 1 
TEKNIK ANALISIS REGRESI LINEAR BERGANDA DAN IMPORTANT PERFORMANCE ANALYSIS UNTUK MENGUKUR TINGKAT KEPUASAN MAHASISWA TERHADAP KINERJA LAYANAN AKADEMIK Ari Muhardono; Dwi Susilo
BBM (Buletin Bisnis & Manajemen) Vol 5, No 2 (2019): Vol. 5 No. 2 Agustus 2019
Publisher : Sekolah Tinggi Ilmu Ekonomi YPPI Rembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (698.564 KB) | DOI: 10.47686/bbm.v5i2.267

Abstract

One indicator of the success of managing a college is student satisfaction with the services carried out by the college in academic learning services and academic administration services.This research is a descriptive study that aims to find out how much the level of student satisfaction with the services carried out in the academic field both educators and education staff at the Faculty of Economics, Pekalongan University. This study uses data analysis techniques of Multiple Linear Regression and Importance Performance Analysis (IPA). Multiple linear regression is used to determine the direction of the relationship between the independent variable and the dependent variable, while the Importance Performance Analysis (IPA) is used to determine the level of student satisfaction with academic services by measuring the level of importance and level of implementation.Data obtained from questionnaires distributed to students using the dimensions of performance appraisal and expectations namely Tangible (physical evidence), Reliability (reliability), Responsiveness (responsiveness), Assurance (assurance), and Emphaty (empathy).The results showed that Performance and Expectations had a significant effect on Student Satisfaction. The results of the calculation of the student satisfaction index value of 0.70 it can be concluded that overall students of the Faculty of Economics, Pekalongan University feel " satisfied" for the services provided by the Academic Section of the Faculty of Economics, Pekalongan University
Co-Authors Achmad Darodjat, Tubagus Adinda Permata Kammy Aditya Pamungkas Ahmad Adi Fadhilah Amalia M.Si SE. Ilmiani Anggun Fitrianingsih Annora Callista Ramadhani Arina Sa'adah Arya Ajhie Saputra Bambang Kurniawan Chalimah Choliq Sabana Danang Satrio Daru Anggara Murty Diana Khairuna Diani Syahrani Didha Putri Citradika Dina Amalia Mahmudah Dini Hari Mentariku Lahir Dwi Edi Wibowo Dwi Susilo Dwi Susilo Dwi Susilo Ervania Mulya Dewi Fadhilah, Wafa Khansa Farah Ulayya Fathia Zulfa Fianika Salsa Wahyuningrum Firmansyah, M. Adi FITRIA NINGSIH Hasna Salsabila Rosyidah Heni Indah Lestari Ina Rotul Mila Istianah, Laili Jalu Duta Nagara Kalina Fardisha Widodo Kharismatul Khasanah Khilda alfi nabila Kirana Zullfa Kamila Lia Febianti Lifiyani Risa Anjani M. Zidni Ifham6 Maghfiroh Maghfiroh Mahardika Diazwara Mahirun Mahirun Mar'ah Mar'ah Maroah, Siti Mazidatul Karimah Mazidatul Khasanah Meliza Meliza Milla Imadiya Mohamad Iqbal Mohamad Iqbal Mohamad Shodikur Rifqi Mohammad Sigit Taruna Muhammad Baqo Muhammad Fanni Firmansyah Mukhamad Adzhar Sultan Nadia Chusna Nalda Raist Sahara Fitri Namiya Rizqina Ni'mah, Syarifatun R Rizal Isnanto Rika Adriyana Riki Andi Fajar Riska Kirania Agustin Rosulika, Issabila Salsa Wahyuningrum, Fianika Saputra, Pryamitra Agus Sari, Tarismha Winda Siti Yunitarini Supajar Bayu Aji Supajar Bayu Aji Syafa, Muhammad Arju Taruna, Sigit Titi Rahayu Prasetiani Tri Lidia Sari Tsamara Tsamara Wafa Khansa Fadhilah Wei Widia Utami Wenti Ayu Wenti Ayu Sunarjo Wenti Ayu Sunarjo Yovita Christi Zahro Zahro