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All Journal Jurnal Rekayasa dan Manajemen Sistem Industri Journal Industrial Servicess Prosiding Semnastek Jurnal Pengabdian Kepada Masyarakat (Indonesian Journal of Community Engagement) Jurnal Sains Teknologi dan Lingkungan (JSTL) PERFORMA : Media Ilmiah Teknik Industri JATI UNIK : Jurnal Ilmiah Teknik dan Manajemen Industri Jurnal Teknik Industri : Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri JURNAL REKAYASA SISTEM INDUSTRI at-tamkin: Jurnal Pengabdian kepada Masyarakat Kaizen : Management Systems and Industrial Engineering Journal JKIE (Journal Knowledge Industrial Engineering) Jurnal Penelitian dan Pengabdian Kepada Masyarakat UNSIQ Jurnal Sistem Teknik Industri Altasia : Jurnal Pariwisata Indonesia Matrik : Jurnal Manajemen dan Teknik Industri Produksi Cendekia : Jurnal Pengabdian Masyarakat Jurnal Pengabdian Masyarakat Teknik MOTIVECTION : Journal of Mechanical, Electrical and Industrial Engineering Jurnal Pendidikan Teknik Mesin Undiksha Jurnal Rekayasa Industri (JRI) Jurnal Media Teknik dan Sistem Industri Teknosains : Jurnal Sains,Teknologi dan Informatika JPMB: Jurnal Pemberdayaan Masyarakat Berkarakter Sekretari & Administrasi (Serasi) JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) Jurnal Optimasi Teknik Industri (JOTI) Jurnal Pengabdian Kepada Masyarakat Jurnal Aplikasi Ilmu Teknik Industri (JAPTI) Jurnal Senopati : Sustainability, Ergonomics, Optimization, and Application of Industrial Engineering Journal of Industrial View Journal of Industial Engineering and Technology Go-Integratif : Jurnal Teknik Sistem dan Industri JANITA Empowerment: Jurnal Pengabdian Masyarakat Dharma: Jurnal Pengabdian Masyarakat Jurnal Pengabdian Masyarakat Nusantara JURNAL TEKNIK INDUSTRI Jurnal Pengabdian Teknik dan Ilmu Komputer (PETIK) Indonesian Sugar Research Journal Jurnal Abdimas: Pengabdian dan Pengembangan Masyarakat Jurnal Nusantara Berbakti Tekmulogi: Jurnal Pengabdian Masyarakat ULINA: Jurnal Pengabdian kepada Masyarakat JPMB Parahita Jurnal Edukasi Pengabdian Masyarakat: EDUABDIMAS Jurnal Pengabdian Masyarakat dan aplikasi Teknologi Al Mu'azarah: Jurnal Pengadian kepada Masyarakat ABDIKES TRADA : JURNAL PENGABDIAN MULTIDISIPLIN DAN PEMBERDAYAAN MASYARAKAT Jurnal Pendidikan Teknik Mesin
Yudha Adi Kusuma
Program Studi Teknik Industri, Fakultas Teknik, Universitas PGRI Madiun
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Journal : JURNAL REKAYASA SISTEM INDUSTRI

 1 
PENGUKURAN KUALITAS PELAYANAN PROGRAM PENGUNGKAPAN SUKARELA (PPS) DENGAN METODE SERQUAL-HOQ Yudha Adi Kusuma
JURNAL REKAYASA SISTEM INDUSTRI Vol 8 No 2 (2023): (Mei 2023)
Publisher : Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/jrsi.v8i2.6401

Abstract

Public servants contribute in terms of community service. One form of public service program is the Voluntary Disclosure Program (VDP). VDP activities are also carried out on the KP2KP. The implementation of PPS will be carried out between January 1, 2022 and June 30, 2022. During the implementation of the VDP, the number of communities involved was far from the desired number. In this study, measurements were made of service quality in VDP activities at KP2KP XYZ. The number of respondents who were the objects of observation was 150, of which all were the total VDP participants. The results of the questionnaire were then processed using the SERQUAL-HOQ method. Test results related to perception and expectation showed valid (r count > r table) and reliable (cronbach α > 0.6) results. The highest gap between perception and expectation is the accuracy of time in service, with a value of up to 0.3. The results of the HoQ analysis formed 18 attributes from VoC. The development of VoC attributes formed five criteria from technical response. The highest absolute importance value of the technical response is in the timeliness of service, with a value of 135.43.
Co-Authors Aan Zainal Muttaqin Abd. Rohman Taufiq Abd. Rohman Taufiq Achmad, Amin Yazid Afriyani, Vivin Alim Citra Aria Bima Amarullah, Muhammad Saif Amin Yazid Achmad Amin, Muhammad Ikramulhaq Ani Sulistyarsi Ani Sulistyarsi, Ani Annisa Khoiri, Halwa Anthara, Made Aryantha Ardhya Ulkhaq Nasrulloh Aryani, Wilis Herlin Aryaningtyas, Fanny Diantina Aryantha A., I Made Bagus Herlambang Bayu Fandidarma Bima, Alim Citra Aria Cahyaningtyas, Putri Diantina Aryaningtyas, Fanny Dika Restu Elyuda Dody Susilo Edison, Thomas Alva Fandidarma, Bayu Fanny Diantina Aryaningtyas Firmansyah, Arizhal Halwa Annisa Khoiri Halwa Annisa Khoiri I Made Aryantha A. Ina Sunaryantiningsih, Ina Irdan, Danil Irna Tri Yuniahastuti Irna Tri Yuniahastuti Ishardita Pambudi Tama Isnaini, Wildanul Jurjani, Aladdin Hidayatullah Khoiri, Halwa Annisa Mahendra, Daud Muttaqin, Aan Zainal Muttaqin, Aan Zainal Muttaqin, Aan Zainal Nalurita, Bunga Trisnis Nur Ihda Farikhatin Nisa Pradana, Muhammad Vidiawan Kurnia Putri Lestari, Rahayu Ratih Ardia Sari Rizhal Dwi Fanani Saufik Luthfianto Siti Muhimatul Khoiroh Siti Muhimatul Khoiroh Sri Utami Sri Utami Sudarni, Dyan Hatining Ayu Susilo, Dody Sutono, Sugoro Bhakti Thalita, Tita Thomas Alva Edison Tita Talitha Tri Yuniahastuti, Irna Utami, Miranti Yulinningtyas Vivin Afriyani