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All Journal J@TI (TEKNIK INDUSTRI) Jurnal Teknik Industri USU Media Teknika PRODUCTUM : Jurnal Desain Produk (Pengetahuan dan Perancangan Produk) Jurnal Ilmiah Teknik Industri Jurnal Sistem Teknik Industri Jurnal Optimalisasi Prosiding Seminar Nasional Universitas Serambi Mekkah
Rosnani Ginting
Universitas Sumatera Utara
Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Mechanical Engineering Transportation Other

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Journal : Media Teknika

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Penyusunan Kebutuhan Perancangan Mesin Hemodialisis Menggunakan Kansei Engineering Serta Aplikasi QFD dan TRIZ Siregar, Khawarita; Ginting, Rosnani; Siregar, Ikhsan
Media Teknika Vol 12, No 1 (2017)
Publisher : Sanata Dharma University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (824.366 KB) | DOI: 10.24071/mt.v12i1.941

Abstract

Means of public health is a component in accelerating the improvement of public health degree. Hospitals as health facilities have a very strategic role in providing quality services in accordance with established standards and can reach the whole community. One installation that needs improvement is the quality of instalasai Hemodialysis. The number of patients is increasing every year must be accompanied by improvement of quality of service installation. Based on observations, there were some complaints of patients on hemodialysis installation services. This study intends to improve the quality of care in hemodialysis installations by crafting needs hemodialysis machine design using Kansei Engineering, as well as the application of Quality Function Deployment (QFD) and TRIZ. Kansei Engineering is used to ensure that a service fulfills the desired emotional response. Subsequently used QFD to improve customer satisfaction by improving the quality of services installation hemodialysis. Results of QFD point to contradictions, namely repair and maintenance service of the machine with the alert medics and repair and maintenance of the machine with the cleanliness and comfort of installation. The results showed that the installation of Hemodialysis Patients in fact want a friendly atmosphere of doctors, nurses, and the reception clerk and the condition of hemodialysis machines and devices work properly.
Penyusunan Kebutuhan Perancangan Mesin Hemodialisis Menggunakan Kansei Engineering Serta Aplikasi QFD dan TRIZ Khawarita Siregar; Rosnani Ginting; Ikhsan Siregar
Media Teknika Vol 12, No 1 (2017)
Publisher : Sanata Dharma University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24071/mt.v12i1.941

Abstract

Means of public health is a component in accelerating the improvement of public health degree. Hospitals as health facilities have a very strategic role in providing quality services in accordance with established standards and can reach the whole community. One installation that needs improvement is the quality of instalasai Hemodialysis. The number of patients is increasing every year must be accompanied by improvement of quality of service installation. Based on observations, there were some complaints of patients on hemodialysis installation services. This study intends to improve the quality of care in hemodialysis installations by crafting needs hemodialysis machine design using Kansei Engineering, as well as the application of Quality Function Deployment (QFD) and TRIZ. Kansei Engineering is used to ensure that a service fulfills the desired emotional response. Subsequently used QFD to improve customer satisfaction by improving the quality of services installation hemodialysis. Results of QFD point to contradictions, namely repair and maintenance service of the machine with the alert medics and repair and maintenance of the machine with the cleanliness and comfort of installation. The results showed that the installation of Hemodialysis Patients in fact want a friendly atmosphere of doctors, nurses, and the reception clerk and the condition of hemodialysis machines and devices work properly.
Co-Authors A. Jabar M. Rambe A. Jabbar M. Rambe A.Rahim Matondang Abdul Rahim Matondang Adrian Hartanto, Adrian Akhmad Bajora Nasution Alfin Fauzi Malik Alvin Setiawan Amelia, Tia Apriani Bangun Arief Rachman S Aulia Ishak Bangun, Putri Syahmina Atirah Batubara, Theresia Yosephin Candra, Muhammad Chenio, Alkent Dalimunthe, Sri Baginda Dudin, Sa Elisabeth Ginting Erinsyah Maulia R Erwin Sitorus Febi Ardani Fedrico, Fedrico Gurusinga, Mentari Oktaria Harahap, Akbar Gading Alfadli Hendra Frengky Tampubolon Hidayati, J Hubert, Van Humala L Napitupulu Humala Napitupulu Hutagalung, Amelia Hafsah Ikhsan Siregar Indi, Benedictus Vito Bayu Aji Ir. Elisabeth Ginting,MSi Juliza Hidayati Khatami, Muhammad Khawarita Siregar Laulia Ariyani Rangkuti Lestari, Suci Ayu Lia Maretty P. Listiani Nurul Huda Lusiana Pane M.Zulfin Malik, Alfin F Malik, Alfin Fauzi Marito Magdalena Martyanto M. Tumanggor Martyanto M. Tumanggor Matius J Situmorang Muhammad Zulfin Nainggolan, Evelin R Nasution, Fadylla Ramadhani Putri Nurhadi, Danang Nurul huda, Listiani Panjaitan, Nismah Prof. Dr. Ir. A. Rahim Matondang MSIE Rumapea, Elsa S E Sabri, Geubrina Hikmah Sadikin Halim Safitriyawi, Roja Suci Ayu Lestari Sugi Arto Sugih Arto Pujangkoro Sukaria Sinulingga Terang Ukur HS. Ginting Thoha, Abdillah Ukurta Tarigan Ulfah, Tya Utomo, Caroline Wendy Suwarjono Widodo Widodo Winnugroho Wiratman, Manfaluthy Hakim, Tiara Aninditha, Aru W. Sudoyo, Joedo Prihartono Yazid, Shishilya Yogi Khairi Hasibuan Yoseinaita Sembiring