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All Journal IJCCS (Indonesian Journal of Computing and Cybernetics Systems) JURNAL SISTEM INFORMASI BISNIS Jurnal Simetris TEKMAPRO Journal of Industrial Engineering and Management Prosiding SNATIF Jurnal Teknologi Jurnal Teknologi Informasi dan Ilmu Komputer Jurnal Transformatika Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control Jurnal Mantik Penusa SISFO Jurnal Riset Informatika JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Ekonomi dan Bisnis Jurnal SITECH : Sistem Informasi dan Teknologi Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Progresif: Jurnal Ilmiah Komputer Aisyah Journal of Informatics and Electrical Engineering bit-Tech JATI (Jurnal Mahasiswa Teknik Informatika) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Jurnal Teknologi Informatika dan Komputer Indonesian Journal of Technology, Informatics and Science (IJTIS) Journal of Applied Data Sciences Jurnal Dialektika Informatika (Detika) Journal La Multiapp Bulletin of Computer Science Research Jurnal Sistem Informasi Triguna Dharma (JURSI TGD) Jurnal Pengabdian Masyarakat - Teknologi Digital Indonesia Malcom: Indonesian Journal of Machine Learning and Computer Science Journal of Blockchain, Nfts and Metaverse Technology Journal of Primary Education INOVTEK Polbeng - Seri Informatika Jurnal Bina Informatika dan Komputer (BINER)
Ahmad Abdul Chamid
Universitas Muria Kudus
Aerospace Engineering Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Mathematics Mechanical Engineering Social Sciences Other

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Journal : bulletin of computer science research

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Penerapan NLP Pada Chatbot Telegram Untuk Informasi Seputar Handphone Arfiyan Khusnul Umam; Esti Wijayanti; Ahmad Abdul Chamid
Bulletin of Computer Science Research Vol. 5 No. 4 (2025): June 2025
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bulletincsr.v5i4.540

Abstract

This research develops a chatbot based on the Telegram platform that integrates Natural Language Processing (NLP) technology to provide information about mobile phones quickly, accurately, and efficiently. With the increasing need for users to access data regarding specifications, prices, reviews, and device damage diagnosis interactively, this chatbot becomes a relevant solution in supporting digital literacy and improving user experience. The system was developed using Agile methodology through stages of needs analysis, interface design, Telegram API implementation, and NLP integration with BERT architecture for intent recognition and named entity recognition. Data was collected through web scraping from e-commerce platforms, technology review websites, and community forums, then structured in a MongoDB database. Main features include product specification searches, damage identification, latest news, and interactive guides that support device problem-solving. White Box Testing showed satisfactory results with Statement Coverage 92%, Branch Coverage 88%, Intent Recognition accuracy 87%, Response Time 2.1 seconds, and Query Success Rate 97.5%. Evaluation results confirm that the chatbot is able to perform its functions responsively and practically, ready for deployment, and has potential to be expanded to other digital platforms to increase information technology competitiveness in the digital era.
Co-Authors Abraham Wahyu Wicaksono Aditia Ananda Sutrisno Aditya Akbar Riadi Ahdi Riyono Ahmad Hariyadi, Ahmad Ahmad Jazuli Ahmad Jazuli Akbar, Fadhil Akh Sokhibi Akhmad Akhmad Alif Catur Murti Alif Catur Murti Alvin Rainaldy Hakim Anteng Widodo Aprilianto, Mohammad Andrean Jaya ardiansyah, bangga aditya Arfiyan khusnul Umam Arfiyan Khusnul Umam Arya Yudha Ananta Wijaya Azka Bima Aditya Bayu Surarso Danang Budiman Hidayat Dimas Satrio Oktavianto Endang Supriyati Enno Siti Nurainin Esti Wijayanti Esti, Esti Evita Noor Sofiana Dewi Fahri Muhammad Daelami fatmarini, dini Fika Kamalul Wafi Hendra Dwi Kurniawan, Hendra Dwi Hendrawan, Andra Putra Heru Teguh Apriyanto Ida Nur Aeni Ida Nur Aeni, Ida Nur Intan Nabila Hilma Iqbal Haqiqi Ariyanto Ivan Bagus Prasetiyo Juwanda, Farikhin Mahendra, Bagus Rosa marta, amelia vidora revita Maula Yudhananta, Naufal Maulana, Sahidin Achmad Noor Mohammad Kanzunnudin Muhammad Dwiky Candra Fardani Muhammad Imam Ghozali Muhammad Rieza Maulana Muhammad Rizki Naila Rizki Salisa Niki Nilam Sari Noor Azizah Prayogo, Sandi Qatrhunnada Abiyu Akhdan Ratih Nindyasari Renaldi Irfan Firdaus Richa Yolanda Rijal, Syaifur Rina Fiati Rizky Sari Mei Maharani Rizkysari Mei Maharani Rizkysari Mei Maharani Rizkysari Meimaharani Rizkysari Meimaharani Safitri, Sabrina Alya Salsabilah, Nisrina Rona Sentanu, Arga Seva Amartya Shafian Syah, Aliffaza Sholihul Ibad Sokhibi, Akh Sri Utaminingsih Syafri Samsudin Teguh, Aris Wicakosno Wibowo Harry Sugiharto Wibowo, Yuniar Satrio Widowati Widowati Wingga Aria Sasra