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All Journal Jurnal Sinergitas PkM & CSR Altasia : Jurnal Pariwisata Indonesia Journal of Economics, Management, Entrepreneurship, and Business (JEMEB) International Journal of Management Science and Information Technology (IJMSIT) Jurnal Manajemen Bisnis Transportasi dan Logistik Jurnal Siber Multi Disiplin Siber Journal of Transportation and Logistics Greenation Management and Business Review (GMBR)
Reza Fauzi Jaya Sakti
Institut Transportasi Dan Logistik Trisakti
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences Transportation

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The Effect of Staff Competence, Customer Satisfaction, and Service Quality on Cargo Shipping Service User Loyalty Esterlinus Edwin Lermatan; Reza Fauzi Jaya Sakti; Abdul Ghafar; Sarovah Widiawati; Siti Krisnawati; Otto Sugiharto Prakoso
Siber Journal of Transportation and Logistics Vol. 1 No. 2 (2023): (SJTL) Siber Journal of Transportation and Logistics (July 2023)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjtl.v1i2.79

Abstract

Abstract: The Effect of Staff Competence, Customer Satisfaction and Service Quality on Cargo Shipping Service Users is a scientific article of literature study within the scope of the combination of human resources and marketing management. The purpose of this article is to build hypotheses of influence between variables that will be used in further research. The object of research is on online libraries, Google Scholar, Mendeley, and other academic online media. Research methods with library research sourced from e-books and open access e-journals. Qualitative descriptive analysis. The results of this article: 1) Staff Competence affects Cargo Shipping Service Users; 2) Customer Satisfaction affects Cargo Shipping Service Users; and 3) Service Quality affects Cargo Shipping Service Users.
Co-Authors Abdul Ghafar Agusinta, Lira Aisyah Rachmawati Aisyah Rahmawati Alhafizh Rizqullah Aswanti Setyawati Devi Ratnasari Elva Fauzia Esterlinus Edwin Lermatan Euis Saribanon, Euis Irwan Chairuddin Liana, Esti Otto Sugiharto Prakoso Prasadja Ricardianto Primadi Candra Susanto Raden Didiet Rachmat Hidayat Sandriana Marina Sandrina Marina Sarinah Sihombing Sarovah Widiawati Sembiring, Honny Fiva Akira Shafira Nahdah Siti Krisnawati Yosi Pahala Zaenal Abidin