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Analysis of Student Sentiment towards the Gratispol Program Using Support Vector Machine (SVM) and TF-IDF Algorithms Kristian Vandi Hermawan; Heny Pratiwi; Ahmad Fahrijal Pukeng
Research in Education, Technology, and Multiculture Vol 5, No 3 (2026): Research in Education, Technology, and Multiculture
Publisher : Institute of Multidisciplinary Research and Community Service

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61436/rietm/v5i3.pp264-279

Abstract

Public policy in the education sector requires continuous evaluation to ensure the effectiveness of its implementation, one example being the Gratispol Program organized by the Provincial Government of East Kalimantan. Student opinions on this program are widely expressed through Instagram comment sections. However, the unstructured nature of the data and the presence of informal language make manual analysis difficult. This study aims to analyze student sentiment based on 539 comments from 21 posts on the official Instagram accounts of 14 higher education institutions in East Kalimantan. The data were initially labeled using IndoBERT, manually validated, extracted using TF-IDF, balanced using SMOTE, and then classified using a linear-kernel SVM algorithm optimized through GridSearchCV. The results show that neutral sentiment dominates (50.5%), followed by negative (28.9%) and positive (20.6%) sentiment. Parameter optimization increased the model's accuracy from 62.96% to 67.90%. Negative comments were dominated by complaints about delays in fund disbursement, while positive comments contained appreciation for the program. These findings provide an empirical picture of student perceptions that can serve as input for the Provincial Government of East Kalimantan in improving the implementation of the Gratispol Program.
Co-Authors Abed Nego Achmad Sadzali Muftisjar Ade Maulana Anshari Adeputra, James Ahmad Abul Khair Ahmad Fahrijal Pukeng Ahmad Fahrijal Pukeng Ahmad Fahrijal Pukeng Ahmad Fajri Ahmad Rofiq Hakim Ahmad Sabirin Aisyah Fajrianti Aisyah Fajriantini Akhmad Rizky Fahrozy Aldianur Fajri Alysa Anggelia Y Amelia Yusnita Ananta Putra, Resifa Andi Yusika Rangan Anggra Prima Angreani, Fadillah Anwar, Rafidan Arsita Ashari Ramadani Atventitus Etwin Loho Azahari Azahari Azahari Azahari Azahari Azahari Bai' Fathur Rayhan Bartolomius Harpad Cembes, Yosefina Chandra Panca Wibawa Cintami Amanda Putri Damaya, Filio Angga Dana Aulia Rahman Daru Caraka Daud Yefkanius Nassa Daud, Jundro Dendy Kurniawan Dessy Purnamasari Dovist Calvino Ekawati, Hanifah Ekawati, Hanifah Eko Junirianto Fadjri Astra Ryan Sinurat Harianto, Kusno Haristyawan, Ivan I Made Borneo Setyawan Ita Arfyanti Julio Enrico Frans Frans Kristian Vandi Hermawan Kristianus Catur Prasetya Ajang Kusno Harianto Kusno Harianto Lamsi, Rahmadiansyah Zain M. Irwan Ukkas Irwan Ukkas Ukkas M.Ariya Parengrengi Muhammad Alamsyah Zakaria Muhammad Andrian Muhammad Fachri Sanjaya Muhammad Fadhilah Muhammad Fahmi Muhammad Fahmi Muhammad Fahriawan Muhammad Ibnu Sa'ad Muhammad Ibnu Sa'ad Muhammad Ibnu Saad Saad Muhammad Ibnu Sa’ad Muhammad Raihan Ramandha Putra Muhammad Rega Praduana Muhammad Sadam Saktia Putra Novandra Satria Winata NUR FITRIANI Nursobah, Nursobah Nurul Hikmah Okvi Marsi Angela Claudia Pahrudin, Pajar Pitrasacha Adytia Putra, Muhammad Sadam Saktia Putri Wulandari Renni Mayasari Resifa Ananta Putra Rifka Karin Afinda Rizky Zakaryya Rasyad Ryan Artanto Halim SA'AD, MUHAMMAD IBNU Saad, Muhammad Ibnu Salmon Salmon Salmon Sarifmata Purnomo Sa’ad, Muhammad Ibnu Shinta Palupi Suhariyadi, Yonatan Sururi, M Za’iem Susi Salviati Syamsuddin Mallala Syamsuddin Mallala Ulfa Nurfadhila W Wahyuni, W Wahyuni - Wahyuni Y Yunita Yunita Yunita Zakaria, Muhammad Alamsyah