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All Journal Journal The Winners Gadjah Mada International Journal of Business Syntax Literate: Jurnal Ilmiah Indonesia JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Ultima Management : Jurnal Ilmu Manajemen EKUITAS (Jurnal Ekonomi dan Keuangan) Jurnal Mantik Jurnal Leverage, Engagement, Empowerment of Community (LeECOM) Enrichment : Journal of Management Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Quantitative Economics and Management Studies International Journal of Science and Society (IJSOC) Indonesian Marketing Journal Media Bina Ilmiah Proceeding National Conference Business, Management, and Accounting (NCBMA) Jurnal Penelitian Pendidikan Indonesia Blockchain Frontier Technology (BFRONT)
Tan, Pauline H. Pattyranie
Universitas Pelita Harapan
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Analysis of Factors Affecting E-Loyalty With E-Trust and E-Satisfaction as Mediation Variables on Halodoc Application Users in Indonesia Andrew Chandra; Pauline Henriette Pattyranie Tan
Quantitative Economics and Management Studies Vol. 3 No. 6 (2022)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (737.76 KB) | DOI: 10.35877/454RI.qems1272

Abstract

This study aims to analyze: the influence of factors that affect e-loyalty with e-trust and e-satisfaction as mediating variables on Halodoc application users. Data collection was carried out using a questionnaire. The target population of the study is individuals aged > 17 years, who have done online teleconsultation at Halodoc at least 2 times and are willing to be respondents. Determination of the number of samples is determined by 280 samples. The sampling technique used was purposive sampling. The data was processed using Partial Least Square-Structural Equation modeling (PLS-SEM). The results show that the Technology Acceptance Model factors such as user interface quality, perceived security risk, and perceived privacy have a positive effect on e-trust and information quality, perceived security risk, perceived privacy, and e-commerce awareness have a positive effect on e-satisfaction, in This study found that information quality and e-commerce awareness do not have a positive effect on e-trust and user interface quality does not have a positive effect on e-satisfaction. Finally, e-trust has a positive effect on e-loyalty and e-satisfaction has a positive effect on e-loyalty for Halodoc application users in Indonesia. Managerial implications based on the results of data analysis, Halodoc must maintain the visual design of the application, display attractive information, the quality of the features contained in the application, update and provide up-to-date health information, maintain the security of patient's data and also providing 24-hour customer service, increasing awareness by increasing service promotions, providing public webinars or health talks, providing compensation to customers if there are problems regarding the services provided by Halodoc.
MACROECONOMIC ANALYSIS OF THE INDONESIAN NICKEL INDUSTRY USING DEPEST ANALYSIS Pauline H.Pattyranie Tan
Ultima Management : Jurnal Ilmu Manajemen Vol 14 No 2 (2022): Ultima Management : Jurnal Ilmu Manajemen
Publisher : Universitas Multimedia Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31937/manajemen.v14i2.2933

Abstract

Abstract- The global push to accelerate the electric car industry is expected to increase world demand for nickel until 2030. Indonesia is the largest producer, with a Nickel production of 800,000 tons, or 30% of the world supply. The Indonesian government then responded to this global situation by issuing a law banning the export of 1.8% low-grade Nickel, in line with its policy of accelerating the national Strategic Project (PSN), focusing on nickel downstream (besides downstream other minerals and coal) to increase added value to strengthen the competitiveness of the national nickel industry on an international scale, suppressing imports and also creating energy independence. In an effort to achieve this downstream, it is necessary to carry out a macroeconomic analysis of the various opportunities and challenges faced in developing the Indonesian Nickel industry. This external analysis is the analysis Demography factors, Economy, Political, Ecological, and Social Technology (DEPEST). The results show: 1) Southeast Sulawesi has a demographic bonus with a low unemployment rate and the potential to be trained in trade and mining. 2) In terms of economic factors, Southeast Sulawesi Nickel has quite large reserves, and the LQ showed that the mining and quarrying sector has the highest comparative advantage compared to other basic sectors. 3) So far government regulations are accelerating the provision of added value to domestically manufactured products by relying on domestic raw materials. 4) The impact on socio-culture is to increase the community’s welfare around the mining area as long as it is carried out while maintaining environmental sustainability. 5) There is a promising technology for downstream Nickel. Keywords: Nickel Industry; Smelter; DEPEST Analysis
THE EFFECT OF BRAND EXPERIENCE ON BRAND LOYALTY WITH THE MEDIATION OF BRAND TRUST AND BRAND SATISFACTION OF THE IPHONE APPLE BRAND IN JABODETABEK Jennifer Chandra; Pauline Henriette P. Tan
Proceeding National Conference Business, Management, and Accounting (NCBMA) 6th National Conference Business, Management, and Accounting
Publisher : Faculty of Economics and Business Universitas Pelita Harapan

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Abstract

In era of globalization, the geographical boundaries that used to separate one country from another no longer serve as obstacles to communicating or engaging with one another. This is supported by the availability of smartphones that employ highly advanced technology. This research aims to examine the impact of brand experience on brand loyalty via brand satisfaction and brand trust as a mediator. The object of this research is a foreign technological brand, namely Apple, and specifically its smartphone product, the iPhone. The research contribution for this research is Apple brands and those included in the international business scope will be able to continue to provide the best brand experience to retain their customers by stabilizing the quality of their goods and services. This study employed a quantitative methodology based on questionnaires. Researchers disseminate questionnaires using Instagram, WhatsApp, and LINE for personal dissemination. This research was carried out in Indonesia, specifically in Jabodetabek area. There were 209 respondents for the actual test. Using the outer model and inner model, Smart-PLS 3.2.9 is utilized to analyse data. The outer model comprises validity and reliability tests, whereas the inner model uses R-square, T-statistics, Original Samples, and P-square to analyse the relationship between variables. Based on the results obtained, researchers can conclude that Brand Experience, Brand Satisfaction, Brand Trust and Brand Loyalty have a significant positive relationship, with Brand Satisfaction and Brand Trust as mediators between Brand Experience and Brand Loyalty.
The impact of service quality attributes of beauty parlors towards customer loyalty through customer satisfaction and trust Maudy Mikha Maria Tambayong; Pauline h. Pattyranie tan
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol 8, No 3 (2022): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020221574

Abstract

This study aims to determine examine the positive impact of customer loyalty in a beauty parlor through customer satisfaction. The survey method was carried out in research using a questionnaire. This research is a random sampling research with a total of 144 Sister’s Beauty Studio customers as respondents. The data analysis used the PLS-SEM approach with the help of the SMART-PLS program. The result showed tangibility, reliability, assurance, empathy and responsiveness did have positive impacts on customer satisfaction. Furthermore, the research also handed out customer satisfaction has a positive impact on customer loyalty and hence customer trust.
PENGARUH KEPEMIMPINAN TRANSFORMASIONAL DAN BUDAYA ORGANISASI TERHADAP LOYALITAS MELALUI MOTIVASI PADA PERAWAT DI RUMAH SAKIT TRIA DIPA JAKARTA Irianti, Antania Hanjani; Tan, Pauline H. Pattyranie Tan
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 10 No 3 (2023): JMBI UNSRAT Volume 10 Nomor 3
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v10i3.51803

Abstract

The purpose of this study was to determine the effect of transformational leadership and organizational culture on motivation, and the effect of motivation on job performance. The method for the survey conducted in this study used a questionnaire. This study is a census study with a total of 78 nurses at Tria Dipa Hospital, Jakarta. Data analysis in this study used the PLS-Structural Equation Modeling (SEM) approach using SMART PLS software. The results of transformational leadership research have a positive effect on motivation, organizational culture has a positive effect on motivation and motivation positive effect on job performance. Keywords: Transformational Leadership, Organizational Culture, Motivation, Job Performance
MENUMBUHKAN JIWA WIRAUSAHA BAGI JEMAAT PEREMPUAN DI GEREJA HKBP RESSORT WARAKAS JAKARTA Patricia, Patricia; Hutabarat, Moses; Tan, Pauline Henriette
Jurnal Leverage, Engagement, Empowerment of Community (LeECOM) Vol. 5 No. 1 (2023): Jurnal Leverage, Engagement, Empowerment of Community (LeECOM)
Publisher : Universitas Ciputra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37715/leecom.v5i1.3618

Abstract

Pandemi Covid-19 membuat pemerintah Indonesia terpaksa membuat kebijakan Pemberlakuan Pembatasan Kegiatan Masyarakat (PPKM) guna menekan penambahan kasus orang terpapar Covid-19 setiap harinya. Salah satu dampak dari pengetatan tersebut adalah banyaknya pekerja yang diberhentikan ataupun mengalami penurunan pendapatan akibat pengurangan jam kerja dan dirumahkan sementara. Hal ini tentu secara signifikan memengaruhi kebiasaan orang mengelola dan menggunakan uang dalam keluarga. Dalam kondisi seperti ini, kaum wanita dituntut untuk berperan lebih dalam menjaga ekonomi keluarga. Salah satunya adalah dengan mengidentifikasi peluang usaha yang ada dan memanfaatkannya. Itu sebabnya dalam rangka merayakan Parheheon Ina sekaligus memperingati hari Kartini, Gereja HKBP Ressort Warakas bekerjasama dengan Fakultas Ekonomi dan Bisnis Universitas Pelita Harapan mengadakan seminar dengan tema kewirausahaan untuk membangun serta menumbuhkan jiwa wirausaha jemaat wanita di Gereja tersebut sehingga dapat menambah pendapatan dan mendukung ketahanan finansial keluarga di tengah pandemi. Seminar telah dilakukan pada tanggal 23 April 2022 dan mendapatkan respons yang baik dari para peserta yang mendapatkan wawasan baru dan terinspirasi untuk memulai serta mengembangkan sebuah usaha.
PENGARUH ENTREPRENEURIAL SELF-EFFICACY, ENTREPRENEURIAL MOTIVATION, FAMILY SUPPORT TERHADAP ENTREPRENEURIAL INTENTION DENGAN ENTREPRENEURIAL EDUCATION SEBAGAI VARIABEL MEDIASI: STUDI PADA MAHASISWA DI UNIVERSITAS SWASTA WILAYAH JABODETABEK Sari, Citra Eka; Tan, Pauline H.Pattyranien
Proceeding National Conference Business, Management, and Accounting (NCBMA) 7th National Conference Business, Management, and Accounting
Publisher : Faculty of Economics and Business Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh entrepreneurial self-efficacy terhadap entrepreneurial education, Untuk menganalisis pengaruh entrepreneurial self-efficacy terhadap entrepreneurial intention, Untuk menganalisis pengaruh entrepreneurial motivation terhadap entrepreneurial education, Untuk menganalisis pengaruh entrepreneurial motivation terhadap entrepreneurial intention, Untuk menganalisis pengaruh family support terhadap entrepreneurial education, Untuk menganalisis pengaruh family support terhadap entrepreneurial intention, Untuk menganalisis pengaruh entrepreneurial education terhadap entrepreneurial intention. Jenis penelitian yang digunakan dalam penelitian ini adalah penelitian kausal yang diperoleh secara kuantitatif dengan menggunakan survei untuk menguji hubungan antar variabel pada penelitian ini. Populasi dalam penelitian ini yaitu semua mahasiswa yang ada di wilayah Jabodetabek yang memiliki minat kewirausahaan. Metode sampling yang digunakan adalah purposive sampling. Hasil pada penelitian ini adalah Entrepreneurial Self-Efficacy berpengaruh positif terhadap Entrepreneurial Education didukung. Entrepreneurial Self-Efficacy berpengaruh positif terhadap Entrepreneurial Intention didukung. Entrepreneurial Motivation berpengaruh positif terhadap Entrepreneurial Education tidak didukung. Entrepreneurial Motivation berpengaruh positif terhadap Entrepreneurial Intention didukung. Family Support berpengaruh positif terhadap Entrepreneurial Education didukung. Family Support berpengaruh positif terhadap Entrepreneurial Intention tidak didukung. Entrepreneurial Education berpengaruh positif terhadap Entrepreneurial Intention tidak didukung.
PENGARUH SUBJECTIVE NORM, PERCEIVED BEHAVIORAL CONTROL, SELF EFFICACY DAN ENTREPRENEUR EDUCATION TERHADAP ENTREPRENEURIAL INTENTION PADA MAHASISWA JURUSAN ENTREPRENEUR DI JABODETABEK Tiona, Tharis; Tan, Pauline H. Pattyranie
Proceeding National Conference Business, Management, and Accounting (NCBMA) 7th National Conference Business, Management, and Accounting
Publisher : Faculty of Economics and Business Universitas Pelita Harapan

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Abstract

Tujuan dari penelitian ini adalah untuk mengetahui faktor-faktor apa saja yang yang menentukan niat berwirausaha para mahasiswa jurusan Entrepreneur di Jabodetabek. Penelitian ini akan meneliti dan menganalisis lebih lanjut pengaruh Subjective Norm, Perceived Behavioral Control, Self Efficacy, dan Entrepreneur Education terhadap Entrepreneurial Intention pada mahasiswa jurusan Entrepreneur di Jabodetabek. Jenis penelitian yang digunakan dalam penelitian ini adalah penelitian kausal atau eksplanatori yang bertujuan menguji hipotesis. Penelitian ini menggunakan pendekatan kuantitatif. Data yang dikumpulkan merupakan sumber data primer yang diperoleh melalui kuesioner online. Penelitian ini menggunakan non probability sampling, dengan metode purposive sampling dimana penentuan sampel dengan pertimbangan tertentu yaitu mahasiswa jurusan Entrepreneur yang berada di Jabodetabek. Jumlah sampel dalam penelitian ini berjumlah 167 sampel. Pembobotan kuesioner menggunakan skala Likert. Berdasarkan hasil penelitian, dapat disimpulkan bahwa variabel Perceived Behavioral Control, Self Efficacy dan Entrepreneur Education berpengaruh positif dan signifikan terhadap Entrepreneurial Intention mahasiswa jurusan Entrepreneur di Jabodetabek. Sedangkan variabel Subjective Norm tidak berpengaruh terhadap Entrepreneurial Intention mahasiswa jurusan Entrepreneur di Jabodetabek.
Pengaruh facilitating conditions, social influences, perceived ease of use, dan perceived usefulness terhadap niat pengguna layanan telemedicine Iren Ongko; Pauline H. Pattyranie Tan
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol 9, No 4 (2023): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020232850

Abstract

The presence of telemedicine plays a vital role in the health care system in developing countries, because it can facilitate access to health services, especially in remote areas. However, various factors can influence the acceptance and intention to use a new technology. The purpose of this study is to analyze the factors influencing intention to use telemedicine applications in Indonesia using the Extended Technological Acceptance Model (TAM). The variables studied included facilitating conditions, social influence, perceived ease of use, and perceived usefulness and their influence on behavioral intention variables. This research was conducted using a quantitative approach using online Google Forms questionnaire with 5-point Likert scales. Questionnaires were distributed via social media during November 2022. A non-probability method with convenience sampling technique was employed. A total of 188 respondents were included, and the data collected were analyzed using a multivariate technique using Partial Least Square-Structural Equation Modeling (PLS-SEM). Evaluation of the outer model based on the outer loading (above 0.708), composite reliability and Cronbach’s alpha value (above 0.7) had shown the constructs to be reliable. The AVE value (above 0,50) and discriminant validity test using Fornell-Larcker criterion had shown the constructs to be valid. The results showed that the four independent variables studied had positive influences on the intention to use telemedicine applications.
EVALUATING FACTORS INFLUENCING MEDICAL CHECKUP ADHERENCE IN PUBLIC SECURITY PERSONNEL USING IMPORTANCE-PERFORMANCE MAPPING (IPMA) METHOD Pramintasari, Erina; Tan, Pauline H. Pattyranie; Antonio, Ferdi
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 11 No 3 (2024): JMBI UNSRAT Volume 11 Nomor 3
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v11i3.58426

Abstract

This study analyzing factors influencing adherence to medical checkups among public security personnel, focusing on variables such as Quality of Healthcare Delivery (QHD), Quality of Healthcare Personnel (QHP), Adequacy of Healthcare Resources (AHR), and Quality of Administrative Process (QAP), along with the mediating roles of Quality of Healthcare Environment (QHE) and Patient Satisfaction. A cross-sectional survey method was deployed, involving 185 respondents from security institutions who have experience undergo medical check-up in the institution clinics. Data analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) and Importance-Performance Mapping Analysis (IPMA). The study found that QHD and QHP were the most importance factors of medical checkup adherence, while AHR and QAP had moderate importance. IPMA results revealed that, while healthcare delivery performed well and should be maintained, personnel quality needed improvement to boost adherence rates. The findings suggest that targeted improvements in healthcare personnel engagement and process efficiency could enhance compliance with medical checkups, ultimately contributing to better health outcomes for security personnel. This research provides actionable insights for healthcare administrators and policymakers, emphasizing the need to prioritize the quality of healthcare delivery and personnel in managing public security health effectively.
Co-Authors Agung Rizky Andrew Chandra Antonio, Ferdi Chiquita Purnomo Dwi Nur Ramadhan Felix, Nicholas Indah Lestari Tuhatelu Iren Ongko Irianti, Antania Hanjani Jacob, Michael Rusiviro Jennifer Chandra Jhonatan Leonard Kusuma KENI KENI Lidya Suryany Holiwono Maudy Mikha Maria Tambayong Moses Lorensius Parlinggoman Hutabarat Mujahidah, As Syifa Najmuddin, Mochamad Deya Nasir, Floretta Viasasky Denny Nicholas Wilson Ongko, Iren Patricia Patricia, Patricia Pramintasari, Erina Pricillia Caroline Mantiri Qurotul Aini Rindasiwi, Della Tamara Rindi, Sakina Bhayang Sari, Citra Eka Sekar, Huga Setiawan, Shirleena Thomas Green Tiona, Tharis Yosef Budiman