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All Journal JURNAL MANAJEMEN BISNIS International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Ilmiah Edunomika (JIE) Education Journal of Indonesia (EJI) Bulletin of Science Education Proceeding International Seminar of Islamic Studies El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Management Analysis Journal International Journal of Education, Vocational and Social Science International Journal of Economics, Business and Innovation Research Journal of Advanced Research in Social Sciences and Humanities
Fatmah Bagis
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Physics Social Sciences Other

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Pengaruh Promosi Penjualan, Kualitas Pelayanan, dan Kemudahan Terhadap Loyalitas Pelanggan Dompet Digital ShopeePay Hana Pratiwi; Luthfi Zamakhsyari; Herni Justiana Astuti; Fatmah Bagis
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 9 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i9.9319

Abstract

This research aims to analyze the influence of promotions, service quality and convenience on ShopeePay digital wallet customer loyalty. The method used is a quantitative approach with primary data from 158 students who are active ShopeePay users at three universities in Purwokerto: Jenderal Soedirman University, UIN Prof. K.H. Saifuddin Zuhri, and Muhammadiyah University Purwokerto. The sampling technique used purposive sampling, by distributing questionnaires via Google Form. Data were analyzed using IBM SPSS Statistics 26 through validity, reliability, classical assumptions, F test and t test. The research results show that promotion and convenience have a positive and significant effect on customer loyalty, while service quality has a positive and insignificant effect on customer loyalty. These findings indicate that attractive promotions and ease of use of services play a greater role in forming customer loyalty than service quality alone.
Enhancing Innovative Work Behavior through Proactive Personality, Psychological Capital, Perceived Organizational Support, and Knowledge Sharing Rika Puspitasari; Fatmah Bagis
Bulletin of Science Education Vol. 5 No. 3 (2025): Bulletin of Science Education
Publisher : CV. Creative Tugu Pena

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51278/bse.v5i3.2066

Abstract

This study examines the influence of proactive personality, psychological capital, and perceived organizational support on innovative work behavior, with knowledge sharing as a mediating variable. Mediation testing focuses on the relationship between perceived organizational support and innovative work behavior to understand the social mechanisms that drive employee innovative behavior. The research method uses a quantitative approach with a purposive sampling technique with a minimum working time of 1 year as the criteria, the population in this study was 315 and the sample used in the analysis was 190 employees from three hotels in Purwokerto. Data were collected through a questionnaire with a 5 point likert scale, then data analysis was performed using Structural Equation Modeling Partial Least Squares (SEM-PLS). the result showed that proactive personality and psychological capital had no effect on innovative work behavior, while perceived organizational support and knowledge sharing had a positive and significant effect on innovative work behavior. Furthermore, the result of the mediation test demonstrated that only knowledge sharing significantly mediated the relationship between perceived organizational support and innovative work behavior. This finding confirm that, in addition to individual factors, sosial and work environment factors such as organizational support and a culture of knowledge sharing are important in fostering innovatiion in the evolving hospitality workplace
The Role of Safety Leadership and Safety Knowledge in Improving Safety Performance through Safety Motivation Fatmah Bagis; Lintang Ramdhani Larasati; Hengky Widhiandono; Alfalisyado
EDUCATION JOURNAL OF INDONESIA Vol. 6 No. 2 (2025)
Publisher : EDUCATION JOURNAL OF INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/eji.v6i2.4647

Abstract

This research uses safety motivation as a mediating variable to test the effect of safety leadership and safety knowledge on safety performance. This research uses a quantitative methodology. The population of this study was 235 workers of PT Sumber Segara Primadaya PLTU Cilacap. The non-probability sampling approach was used together with the total sampling strategy, resulting in 235 samples. Partial Least Squares analysis was used as a data analysis method for this study. Analytical calculations at a significance level of 5% showed that safety performance was positively and significantly be affected by safety leadership and safety knowledge. Safety motivation is positively and significantly be affected by safety leadership and safety knowledge, and the safety motivation variable can mediate the relationship between safety performance and safety leadership as well as between safety knowledge and safety performance. Keywords: Safety Leadership, Safety Knowledge, Safety Performance, Safety Motivation
Meningkatkan Organizational Citizenship Behavior Tenaga Pendidik Dengan Komitmen Organisasi Sebagai Mediasi Arini, Devi Dwi; Kharismasyah, Alfato Yusnar; Fatmah Bagis; Widyaningtyas, Dian
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 3 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Januari - Februari 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i3.7464

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh keadilan organisasi dan dukungan organisasi yang dirasakan terhadap perilaku kewarganegaraan organisasi dengan komitmen organisasi sebagai variabel mediasi. Penelitian dilakukan pada tenaga pendidik dan kependidikan MI Istiqomah Sambas Purbalingga sebagai populasi penelitian. Pendekatan kuantitatif digunakan dengan melibatkan 112 responden yang dipilih melalui teknik non-probability sampling. Data penelitian merupakan data primer yang dikumpulkan menggunakan kuesioner dengan skala Likert lima poin. Analisis data dilakukan menggunakan metode Structural Equation Modeling berbasis Partial Least Square versi 4.0. Hasil penelitian menunjukkan bahwa keadilan organisasi dan dukungan organisasi yang dirasakan memiliki pengaruh positif dan signifikan terhadap komitmen organisasi, serta memiliki pengaruh langsung yang signifikan terhadap perilaku kewarganegaraan organisasi. Selain itu, komitmen organisasi juga terbukti berpengaruh signifikan terhadap perilaku kewarganegaraan organisasi dan berperan sebagai variabel mediasi dalam hubungan antara keadilan organisasi dan persepsi dukungan organisasi terhadap perilaku kewarganegaraan organisasi. Implikasi praktis penelitian ini menegaskan pentingnya penguatan keadilan dan dukungan organisasi dalam meningkatkan komitmen serta perilaku ekstra peran tenaga pendidik dan kependidikan.
ETHICAL LEADERSHIP, MANAGERIAL TRUST, AND PSYCHOLOGICAL WELL-BEING AS DRIVERS OF ORGANIZATIONS Joevy Ageng Firmansyach; Fatmah Bagis; Tri Septin Muji Rahayu; Suyoto
JURNAL ILMIAH EDUNOMIKA Vol. 10 No. 1 (2026): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v10i1.18933

Abstract

In the ever-changing education sector, employee extra-role behavior has become a crucial element for organizational sustainability. This study aims to examine the effect of ethical leadership on Organizational Citizenship Behavior (OCB) by involving trust in management and psychological well-being as mediating variables. Using a quantitative approach and replication design, this study was conducted among employees of Islamic Educational Institutions in Cilacap Regency through a survey of 225 respondents selected using purposive sampling. Data processing was carried out using SEM-PLS to test the direct and indirect relationships between variables. The results show that ethical leadership has a positive influence on OCB, and this influence is strengthened through the role of trust in management and psychological well-being. These findings confirm that leaders who act as moral role models can build trust, create healthier psychological conditions, and ultimately encourage employee prosocial behavior. Practically, this study recommends strengthening an ethical leadership culture, increasing transparent communication, and programs that support psychological well-being to foster sustainable OCB. Furthermore, further research is recommended to expand the context and add other variables that influence the dynamics of work behavior.
DYNAMICS OF EMOTIONAL INTELLIGENCE, SELF-EFFICACY, AND PSYCHOLOGICAL EMPOWERMENT IN ENHANCING HOSPITAL HEALTHCARE WORKERS’ WORK ENGAGEMENT Ghina Raudhatul Jannah; Fatmah Bagis; Erny Rachmawati; Alfato Yusnar Kharismasyah
JURNAL ILMIAH EDUNOMIKA Vol. 10 No. 1 (2026): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v10i1.18934

Abstract

In healthcare organizations, the emotional and psychological dynamics of the workforce are important factors that determine the quality of work engagement. This study aims to analyze the effect of emotional intelligence on work engagement by including self-efficacy and psychological empowerment as mediating variables among hospital employees in Banjarnegara Regency. This study used a quantitative approach with stratified random sampling, involving 342 respondents from three hospitals and analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) 3.0 method. The results showed that emotional intelligence had a positive effect on self-efficacy, psychological empowerment, and work engagement. Psychological empowerment was found to act as a mediating variable that has a direct effect on the relationship between emotional intelligence and work engagement, while self-efficacy did not show a direct effect or mediating effect. These findings confirm that psychological empowerment is a key mechanism that links the emotional abilities of healthcare workers to their work engagement. Practically, these results suggest that hospital management should prioritize strengthening emotional capacity and psychological empowerment conditions to improve employee motivation, dedication, and service quality. Further research is recommended to expand the sector context to gain a more comprehensive understanding.
DYNAMICS OF EMPLOYEE VOICE, OCB, AND CONFLICT RESOLUTION ON EMPLOYEE RETENTION IN PRIVATE Eliana Priscilla Hidayat; Fatmah Bagis; Hengky Widhiandono; Dian Widyaningtyas
JURNAL ILMIAH EDUNOMIKA Vol. 10 No. 1 (2026): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v10i1.19096

Abstract

The retention of healthcare personnel has emerged as a strategic challenge for hospitals, particularly in the post-pandemic era marked by increased workloads and more complex organizational dynamics. Rising professional demands require hospitals to adopt more adaptive human resource management practices. This study examines the role of employee voice and organizational citizenship behavior (OCB) in employee retention, with conflict resolution as a mediating variable, in private hospitals in Purwokerto. The research focuses on permanent employees directly involved in hospital service delivery. Using a quantitative survey approach, data were collected from 240 respondents out of a population of 542 employees and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results indicate that employee voice does not have a significant direct effect on employee retention, although it positively influences conflict resolution. In contrast, OCB has a significant positive effect on both conflict resolution and employee retention. Furthermore, conflict resolution positively affects employee retention and mediates the relationships between employee voice and employee retention, as well as between OCB and employee retention. These findings support Social Exchange Theory, highlighting that positive social exchanges, reflected through prosocial behavior and effective conflict resolution, can enhance employee commitment and intention to remain in the organization. Practically, the study suggests that hospitals should foster open communication, strengthen conflict resolution capabilities, and encourage extra-role behaviors to retain high-quality healthcare personnel.
DIGITAL LEADERSHIP TRANSFORMATION AND INNOVATIVE BEHAVIOR IN IMPROVING INTRAPRENEURSHIP INTENTION AND JOB PERFORMANCE IN ISLAMIC FINANCIAL INSTITUTION Nasywa Aulia Zahra; Fatmah Bagis; Akhmad Darmawan; Dian Widyaningtyas
JURNAL ILMIAH EDUNOMIKA Vol. 10 No. 1 (2026): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v10i1.19098

Abstract

The development of digital leadership has becoming increasingly important as organizations face growing demands to adapt to technology-based work systems. This study aims to analyse the effect of digital leadership on intrapreneurship intention and job performance, as well as to examine the mediating role of innovative behaviour among employees of Islamic microfinance institutios BMTs. A quantitative approach was employed using the PLS-SEM method, involving 190 respondents selected through purposive sampling. The research instrument comprised four main constructs, namely digital leadership, innovative behaviour, intrapreneurship intention, and job performance. The results indicate that digital leadership has a positive and significant effect on innovative behaviour, intrapreneurship intention, and job performance. In addition, innovative behaviour is found to significantly enhance intrapreneurship intention and job performance. Another important finding reveals that innovative behaviour mediates the relationship between digital leadership and both outcome variables, indicating that innovative behaviour serves as a key mechanism through wich digital leadership is translated into employee performance and intrapreneurial outcome. Theoretically, this study strengthens the Resource-Based View by positioning digital leadership and innovative behavior as strategic intangible resources that contribute to sustainable competitive advantage in the context of digital transformation, particularly within Islamic microfinance institution. Practically, the findings suggest that BMTs should not only emphazise technological adoption but also focus on strengthening leaders’ digital competencies, fostering an innovation-oriented work culture, and providing structural support that enables employees to experiment and develop intrapreneurial initiatives aligned with organizational values and sharia principles.
Leading for Innovation: How Inclusive Leadership, Proactive Personality, and Creative Self-Efficacy Interact in Hospitality Workers Suyoto; Hermin Endratno; Hengky Widhiandono; Fatmah Bagis
International Journal of Economics, Business and Innovation Research Vol. 5 No. 01 (2026): December - January, International Journal of Economics, Business and Innovatio
Publisher : Cita konsultindo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63922/ijebir.v5i01.3073

Abstract

The purpose of this study is to analyze an empirical research model that examines how proactive personality traits, inclusive leadership, and creative self-efficacy influence creative work behavior in the hospitality industry. There were 162 respondents from hospitality employees in Indonesia who provided complete and usable responses. Purposive sampling with non-probability techniques is the method used for sampling. Partial Least Squares (PLS) was then used to examine the collected data. The analysis findings indicate that inclusive leadership, proactive personality traits, and creative self-efficacy exhibit significant beneficial effects on creative work practices among hospitality employees. The findings of this study have significant implications for human resource management practices and strategies in the hospitality sector, particularly in the context of Indonesia's rapidly growing tourism industry. The positive influence of proactive personality traits, inclusive leadership, and creative self-efficacy on creative work behavior suggests that hotel organizations can enhance innovation and service quality by fostering these characteristics among employees. Managers should prioritize inclusive leadership practices that encourage open communication, employee participation, and recognition, as this creates a supportive environment where creativity can thrive.
The Influence of Lifestyle, Brand Image, Service Quality and Product Quality on Purchase Decisions kopi Kenangan Retnowati, Diah; Erny Rachmawati; Fatmah Bagis; Arini Hidayah
Jurnal Manajemen Bisnis Vol. 13 No. 1 (2026): March
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v13i1.1372

Abstract

This study aims to analyze the influence of Lifestyle, Brand Image, Service Quality and product quality on the decision to purchase kopi kenangan in Purwokerto. The research method was quantitatively through a questionnaire with a 5-point Likert Scale assessment for each statement item. Respondents in this study were consumers of coffee who had bought at least 1 time. The sample obtained was a study of 125 respondents. The data was analyzed using SPSS Version 25. The results of the analysis showed that lifestyle and product quality had a significant positive effect on purchase decisions, while brand image and service quality did not have a significant positive effect on purchase decisions. The implications of the research results show that coffee has good product quality and describes the lifestyle of the people in Purwokerto.
Co-Authors Adila Tsabita Suryo Kusumo Akhmad Darmawan Akhmad Darmawan Alfalisyado Alfato Yusnar Kharismasyah Anam Sutopo Arini Hidayah Arini, Devi Dwi Diah Retnowati Dian Widyaningtyas Dika Damayanti Efi Miftah Faridli Efi Miftha Faridli Eko Hariyanto Eliana Priscilla Hidayat Endang Fauzi Erny Rachmawati Ghina Raudhatul Jannah Hana Pratiwi Hengky Widhiandono, M.Si. S.E. Hermin Endratno Herni Justiana Astuti Imam Faisal Hamzah Intan Anggun Puspita Anggraini Joevy Ageng Firmansyach Kharismasyah, Alfato Yusnar Lintang Ramdhani Larasati Luthfi Arie Widzayanto Luthfi Zamakhsyari Mastur Mujib Ikhsani Mega Aprillia Pratamasar Melda Anggraini Muhammad Ihza Alfania Naelati Tubastuvi Nasywa Aulia Zahra Nur Septi Naily Karima Regita Putri Utami Rifka Utami Arofah Rika Puspitasari Sabar Narimo Shelomita Candra Herdiana Suyoto Tri Septin Muji Rahayu USWATUN HASANAH Widyaningtyas, Dian