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All Journal Ilmu Administrasi Publik Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran Jurnal Office Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi PINISI Discretion Review Jurnal Pengabdian kepada Masyarakat Nusantara Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Jurnal Administrasi Publik Journal Publicuho Panrita Inovasi: Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Perkembangan Kajian Sosial PENA BANGSA: BISNIS DAN TATA KELOLA PUBLIK ADPTIF
Widyawati Widyawati
Ilmu Administrasi Publik, Universitas Sembilanbelas November Kolaka
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Physics Public Health Social Sciences Other

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Public Aspirations and Complaints Information System: Improving the Quality of Public Complaints in Sidrap Regency Herlina Sakawati; Wina Pratiwi Sukman; Sulmiah Sulmiah; Widyawati Widyawati
Jurnal Ilmiah Ilmu Administrasi Publik Vol 14, No 1 (2024)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v14i1.61965

Abstract

Public assessments determine the quality of public services, so public complaints are needed to improve service quality. In making the management of public complaints more effective as expected by the government in Presidential Regulation no. 76/2013, the Sidenreng Rappang Regency Government has utilized technology, by creating. public aspirations and complaints information system (SIAPP), but until now, the complaint service is still experiencing problems. The socialization of program innovations and complaint procedures through the SIAPP program is not evenly distributed at every level of society. In addition, the SIAPP admin is less responsive in responding to public complaints. Based on this, this research was carried out to analyze the quality of public complaint services in Sidenreng Rappang Regency through the SIAPP application to support the creation of quality public services. Qualitative research methods, with a descriptive approach, were the researcher's choice. Research data was obtained through interviews, which were also strengthened from observations and literature studies. The data that has been obtained is analyzed by referring to the interactive model. The research results show that the quality of public complaints in Sidenreng Rappang Regency cannot be improved by using the SIAPP application because the standard operational procedures for SIAPP are not yet complete. Regional apparatus organizations are slow in following up on community complaints, and community data security is still weak when using the SIAPP application.
Village Institutions in Sustainable Village Development Widyawati Widyawati; Yuyun Anggraini
Jurnal Ad'ministrare Volume 10, Issue 2, July-December 2023
Publisher : Pendidikan Administrasi Perkantoran, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/ja.v10i2.51263

Abstract

The establishment of a sustainable village development policy in 2020 has changed the role of village development to become a pillar of sustainable national development. The success of implementing sustainable development in villages is the hope of the government to accelerate the achievement of sustainable development goals at the national level. The key to success in changing the development order in the village lies in adaptive village institutions. This research aims to describe and analyze existing village institutions in Jeneponto Regency in carrying out sustainable village development, using qualitative methods. Sources of research data come from informant information, results of document reviews and various articles related to the research topic. Each data obtained was triangulated and analyzed before being presented in narrative and table form. From the research that has been done, it is known that village institutions in implementing sustainable village development still have deficiencies. Existing formal policies are not in line with the concept of sustainable village development, which shows benefits and reduces the impact of development. Development activities in the development plan have not supported the achievement of sustainable village development. The organizational structure is not directly proportional to the burden of achieving sustainable Village development goals, there is still a lack of human resource capacity, and village partnerships do not create sustainable benefits in improving the village economy
Model Pariwisata Digital dalam Transformasi Tata Kelola Objek Wisata Berbasis Masyarakat Lokal di Kabupaten Enrekang Muhammad Hidayat Djabbari; Dewi Sulfa Saguni; Fetni; Widyawati
Journal Publicuho Vol. 8 No. 2 (2025): May - July - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v8i2.753

Abstract

This study aims to analyse the digital tourism model in the transformation of local community-based tourism management in Enrekang Regency, using the AIDDA model approach (Attention, Interest, Desire, Decision, and Action) and technological transformation related to digital technology usage. The research employs qualitative methods with a descriptive approach. Data collection was conducted through observation, in-depth interviews, and documentation. Data analysis utilised interactive model analysis to gather insights from key informants involved in the tourism industry. The findings show that the AIDDA model approach at each stage is interconnected in attracting visitors to tourist sites. Promotion through social media, supported by positive testimonials and easy accessibility, can influence tourists' interest and decision to visit. In terms of technological transformation in Enrekang Regency, tourism apps and digital payments have supported tourism management, although challenges such as limited human resources and infrastructure continue to hinder the development of digital tourism in Enrekang. Additionally, empowering local communities through digital training has helped in the transformation of digital tourism management.
MANAJEMEN STRES KERJA PADA PEGAWAI SEKTOR PUBLIK; STRATEGI DAN IMPLEMENTASINYA DI KABUPATEN KOLAKA Dewi Sulfa Saguni; Muhammad Hidayat Djabbari; Fetni; Widyawati
Journal Publicuho Vol. 8 No. 4 (2025): November - January - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v8i4.996

Abstract

This study aims to explore the levels of work-related stress, its contributing factors, as well as stress management strategies and practices among public sector employees in Kolaka Regency, Southeast Sulawesi. The study employs a mixed-methods approach, combining quantitative data from 92 survey respondents with qualitative data from 12 informants obtained through in-depth interviews and document analysis. Quantitative analysis indicates that 24% of employees experience high levels of stress, with emotional and physical symptoms being the most prominent. Simple linear regression analysis confirms that workload, role ambiguity, and social support are the main predictors of work-related stress. Qualitative findings reveal that the stress management strategies implemented are still partial, informal, and heavily dependent on the initiative of unit leaders, without formal regulations, dedicated budgets, or specialised units. Moreover, social stigma regarding stress management and a lack of a work culture that supports mental health are major barriers to implementation. This study emphasises the need for strategic interventions, including structured institutional policies, technical regulations, stress management training, enhanced social support, and gender-responsive approaches to improve employee well-being and public service quality. The findings contribute to strengthening public sector human resource management systems through more professional and sustainable work-related stress management.
Public Service Innovation through SIMRS at Daya Regional Public Hospital, Makassar Anisa Fitri; Sulmiah; Putri Dzakilla Handayani; Nina Agustina; Widyawati
Perkembangan Kajian Sosial Vol. 3 No. 1 (2026): April 2026
Publisher : Teras Kampus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69616/perkasa.v3i1.584

Abstract

This study aims to analyze public service innovation through the Hospital Management Information System (HMIS) at Daya Regional Public Hospital, Makassar. The research focuses on examining how information technology-based innovation is implemented in hospital services and identifying the benefits and challenges of HMIS implementation in supporting healthcare services. This study employed a qualitative approach with a case study design. Data were collected through in-depth interviews, observation, and documentation involving hospital management staff, healthcare workers, and service users at Daya Regional Public Hospital, Makassar. Data analysis was conducted using the interactive analysis model of Miles, Huberman, and Saldaña, which includes data condensation, data display, and conclusion drawing. The study used Everett Rogers’ Diffusion of Innovation theory as the analytical framework, focusing on five dimensions: relative advantage, compatibility, complexity, trialability, and observability. The findings indicate that the implementation of HMIS has contributed to improving administrative efficiency, accelerating patient data management, strengthening coordination among hospital units, and creating more organized and integrated healthcare services. The use of digital registration systems, electronic medical records, and integrated service management has improved the effectiveness of public healthcare services. However, the study also found several challenges, including unstable internet networks, limited technological infrastructure, and uneven integration across several service units. The study concludes that the success of information technology-based public service innovation is influenced not only by technological factors but also by organizational readiness, human resources, and infrastructure support in sustaining digital healthcare services.
Kinerja Pegawai Dalam Meningkatkan Kualitas Pelayanan Puskesmas Dewi Sulfa Saguni; Widyawati; Muhammad Hidayat Djabbari
Jurnal Administrasi Publik Vol 19 No 1 (2023): Jurnal Administrasi Publik
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Manajemen Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52316/jap.v19i1.136

Abstract

Abstrak Penelitian ini merupakan jenis penelitian kuantitatif yang bertujuan untuk mengetahui dan menganalisis bagaimana pengaruh kinerja pegawai terhadap kualitas pelayanan di Puskesmas Biru Kecamatan Tanete Riattang Kabupaten Bone. Variabel bebas dalam penelitian ini adalah kinerja pegawai sedangkan variabel terikatnya adalah kualitas pelayanan. Populasi dalam penelitian ini adalah Pasien/masyarakat di Puskesmas Biru Kecamatan Tanete Riattang Kabupaten Bone sebanyak 96 pasien, sedangkan untuk sampelnya menggunakan metode Slovin. Data hasil penelitian diperoleh dengan menggunakan teknik kuesioner, dokumentasi dan observasi. Metode analisis data yang digunakan adalah uji validitas, uji reliabilitas dan uji korelasi. Tehnik analisis data yang digunakan adalah analisis deskriptif (presentase dan mean), uji asusmsi klasik (uji normalitas, uji linieratis, uji multikolinieritas, uji heteroskedastisitas) uji regresi linear sederhan, uji-t, dan uji delta koefisien determinasi (ΔR2). Hasil penelitian menunjukkan bahwa kinerja pegawai berpengaruh terhadap kualitas pelayanan, besarnya pengaruh yang diberikan adalah 92.3% sisanya adalah 7.7% dijelaskan atau dipengaruhi oleh variabel lain yang tidak dipilih dalam penelitian ini.
Strategi Pemerintah Kabupaten Jeneponto dalam Pelaksanaan Kebijakan SDGs Desa untuk Mewujudkan Tujuan Pembangunan Berkelanjutan Widyawati; Sulmiah; Dewi Sulfa Saguni; Muhammad Hidayat Djabbari
Jurnal Administrasi Publik Vol 20 No 1 (2024): Jurnal Administrasi Publik
Publisher : Pusat Pembelajaran dan Strategi Kebijakan Manajemen Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52316/jap.v20i1.292

Abstract

Beberapa negara maju telah merumuskan solusi untuk mengatasi ketimpangan pembangunan pedesaan dan perkotaan, yang dapat mendorong pencapaian tujuan pembangunan berkelanjutan. Di Indonesia, langkah ini diimplementasikan melalui kebijakan PDTT No.13/2020 tentang pembangunan desa berkelanjutan, yang mengadopsi 17 tujuan SDGs. Penelitian ini bertujuan untuk menganalisis strategi Pemerintah Kabupaten Jeneponto dalam mengoptimalkan pelaksanaan kebijakan pembangunan desa berkelanjutan guna mencapai tujuan pembangunan berkelanjutan. Metode penelitian kualitatif dipilih untuk menjawab tujuan penelitian ini. Data penelitian diperoleh melalui wawancara, studi literatur, dan observasi, kemudian dianalisis menggunakan teknik Interactive Model Analysis. Hasil penelitian menunjukkan bahwa Pemerintah Kabupaten Jeneponto memiliki kekuatan dalam melakukan pendampingan pembuatan RPJMDes oleh Dinas Pemberdayaan Masyarakat dan Desa. Namun, kelemahan yang ditemukan adalah belum adanya regulasi lokal yang mengawal pelaksanaan SDGs Desa dan kurangnya koordinasi antara pemerintah daerah dan desa. Pemerintah Kabupaten Jeneponto, sesuai hasil penelitian dapat melaksanakan beberapa strategi dalam pelaksanaan pembangunan desa berkelanjutan, meliputi penguatan pendampingan pembuatan RPJMDes, optimalisasi kegiatan pembinaan, peningkatan koordinasi antar OPD, serta penyusunan regulasi SDGs Desa. Penelitian ini berkontribusi dalam memberikan panduan strategis bagi pemerintah daerah untuk mendukung keberhasilan pembangunan desa berkelanjutan yang berdampak positif pada kesejahteraan masyarakat. Selain itu penelitian ini juga relevan untuk pengembangan kebijakan dan aplikasi praktis di bidang pembangunan berkelanjutan, serta dapat menjadi referensi bagi daerah lain dalam mengimplementasikan kebijakan serupa.
Efektivitas Tata Kelola Kolaboratif Multi Sektor dalam Percepatan Penurunan Stunting di Kabupaten Bone Anisa Fitri; Sulmiah; Nina Agustina; Widyawati; Dewi Sulfa Saguni
PENA BANGSA: Bisnis dan Tata Kelola Publik Adaptif Vol. 1 No. 2 (2025): December 2025
Publisher : PT. Palem Edukasi Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69616/pb.v1i2.549

Abstract

This study aims to analyze the effectiveness of multi-sector collaborative governance in accelerating stunting reduction in Bone Regency. This research departs from the still high prevalence of stunting which has an impact on the quality of human resources and regional economic productivity. The research approach used is qualitative descriptive with data collection techniques through interviews, observations, and documentation of stakeholders. Data analysis uses the Miles, Huberman, and Saldana models through the stages of reduction, presentation, and drawing conclusions. The results of the study show that cross-sector collaboration in reducing stunting in Bone Regency has been quite effective from the five dimensions of collaboration effectiveness according to Roberts (2016), namely common goals, mutuality, enabling environment, trust, and certain personal characteristics. This collaboration has contributed to reducing the prevalence of stunting from 25.3% in 2023 to 21.9% in 2024 based on e-PPGBM data. The conclusion of this study confirms that adaptive and evidence-based collaborative governance is effective in accelerating the achievement of stunting reduction targets in Bone Regency.
Co-Authors Ahmad Farouq Mulku Zahari Ahmira Ahmira Aina, Asri Nur Alauddin, Murni Ratna sari Amelia Reskiani Rahmat Andi Ria Islamiati Anisa Fitri Dewi Sulfa Saguni Dewi Sulfa Saguni Fetni Fetni Firdaus Haedar Akib Herlina Sakawati Maulid Maulid Muh. Nur Yamin Muhammad Hidayat Djabbari Muhammad Nur Yamin Muhammad Syaiful Nimrah Rahmayanti Yusuf Nimrah Rahmayanti Yusuf Nina Agustina Novayanti Sophia Rukmana Novayanti Sopia Rukmana Novayanti Sopia Rukmana Nurlaela Nurlaela Nurlaela Nurlaela Putri Dzakilla Handayani Raodatul Jannah Rudi Salam Sapriyadi Sirajuddin Saleh Sirajuddin Saleh Sulmiah Sulmiah Sulmiah Sulmiah Sulmiah Sulmiah, Sulmiah Wina Pratiwi Sukman Yuyun Anggraini