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All Journal Humanis : Jurnal Pengabdian Kepada Masyarakat Ilmu Administrasi Publik SUPREMASI: Jurnal Pemikiran, Penelitian Ilmu-Ilmu Sosial, Hukum dan Pengajarannya Humano: Research Journal Jurnal Office JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi PINISI Discretion Review Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Seminar Nasional Pengabdian Kepada Masyarakat Jurnal Administrasi Bisnis Pinisi Journal of Education and Management Panrita Inovasi: Jurnal Pengabdian Kepada Masyarakat Jurnal Pemberdayaan Masyarakat Nusantara Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Paramacitra : Jurnal Pengabdian Masyarakat Pinisi Journal of Social Science Jurnal Aktor Journal of Public Policy and Regional Government (JPPLG) Journal Governance and Politics (JGP)
Herlina Sakawati
Departement Of Administrative Science, Faculty Of Social Science And Law, Universitas Negeri Makassar
Arts Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Physics Public Health Social Sciences Other

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Website Information System Mayor Report as a Public Service in Palu City Herlina Sakawati; Wiyarni Wiyarni; Muh Nur Yamin
Jurnal Aktor Vol 3, No 3 (2024): June
Publisher : Universitas Negeri Makassar

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Abstract

This study aims to determine the information system  of the Mayor Report website as a service in Palu City. This research uses a qualitative research approach with a descriptive qualitative type. Data collection techniques are carried out by observation, interview and documentation. The data analysis technique uses data condensation, data presentation, conclusion drawing and verification. The results of this study show that the information system   of the Mayor Report website in Palu City has been running well in accordance with the success model of the DeLone and McLean information systems. This can be seen from three indicators that have been running well, namely: system quality, usage, and net results received. Two indicators are doing quite well: service quality and user satisfaction. One other indicator is still not good, namely: the quality of information. The supporting factors for the information system of the Mayor Report website are the commitment of the Palu City Government, the environment and supporting infrastructure. While the inhibiting factor is network interference and there are still some complaints that do not contain complete information, and there are still empty complaints coming in.
The Role of Local Government in Raising Awareness of Land and Building Taxpayers in Mamuju Regency Astika Astika; Herlina Sakawati; Aris Baharuddin
Jurnal Aktor Vol 1, No 2 (2022): February
Publisher : Universitas Negeri Makassar

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Abstract

This study aims to determine the role of the government in increasing the awareness of land and building taxpayers in Mamuju Regency and to determine the factors that influence the awareness of land and building taxpayers in Mamuju Regency. This type of research is descriptive qualitative with data collection techniques, namely observation, interviews and documentation. The results of this study indicate that the government's role in increasing awareness of land and building taxpayers in Mamuju Regency is carried out well, but extension activities have not been evenly distributed. Indicators of improving services have not been implemented well in the Bapenda Mamuju Regency such as the lack of response from employees and the lack of infrastructure facilities provided. The Bapenda in Mamuju Regency has not given awards to taxpayers at all.
Sub-District Leadership with Public Awareness in Paying Land and Building Tax in Gilireng Sub-District, Wajo Regency Herlina Sakawati; Besse Heriayu; Novayanti Sopia Rukmana
Jurnal Aktor Vol 3, No 3 (2024): June
Publisher : Universitas Negeri Makassar

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Abstract

This study aims to determine the relationship between sub-district leadership and community awareness in paying land and building taxes in Gilireng District, Wajo Regency. This study used quantitative methods. To achieve this goal, data collection techniques in the form of observation, questionnaires and documentation are used. The samples used were 95 samples. The data obtained was processed using data analysis and using the SPSS 25 application consisting of normality tests, linearity tests, validity tests, reliability tests and regression tests. The results showed that the Subdistrict Leadership variable (X) consisted of indicators of leadership style, leadership traits and contingency approach. Meanwhile, in variable Y which consists of indicators of the social structure of the community, the government's efforts to socialize taxes and procedures that make it easier to pay taxes have a positive and significant influence. This is evidenced by the results of a simple linear regression analysis with a correlation coefficient of 70%.
Analysis Implementation of Educational Zoning System in Indonesia Herlina Sakawati; Widyawati Widyawati; Sulmiah Sulmiah; Sirajuddin Saleh
PINISI Discretion Review Volume 7, Issue 1, September 2023
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v7i1.55981

Abstract

Equality in education has become a polemic that is still being discussed today. Through the zoning system policy, the government seeks to achieve equity and improve the quality of education. This article intends to provide a report on the education zoning system policy in Indonesia which has been implemented since 2017. This study uses the literature review search method using the Open Knowledge Map application as a medium for research and analysis. The research data is in the form of scientific articles obtained from the metadata of scientific journal publications relevant to the study topic. According to the results of the OKM analysis that the author has developed, it is known that as long as the education zoning system policy is implemented various perspectives emerge from the world of education, parents of students, teachers/teaching staff, and stakeholders. This study also found that the education zoning system seeks to realize quality services in terms of service access, service costs, and fairness of education services. The negative impacts and causes of the ineffectiveness of implementing the education zoning system in Indonesia are influenced by other national education policies, school management, and the curriculum they study.
Interest Affect and Type of benefits in the Implementation of the Slumless City Program in Bone Regency, South Sulawesi Herlina Sakawati; Sulmiah Sulmiah; Rudi Salam; Widyawati Widyawati
Jurnal Ilmiah Ilmu Administrasi Publik Vol 11, No 2 (2021)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v11i2.26441

Abstract

The handling of slum areas through the City Without Slums program has been implemented in a number of areas since 2016, after the Ministry of Public Works and Public Housing issued Circular No. 40/SE/DC/2016. The program is expected to improve the quality of the environment so that the level of welfare and the regional economy will increase. Through this article, the researcher intends to provide an overview of the implementation of the City Without Slums program in Bone Regency, from the aspect of Interest Affect and Type of Benefits, through a qualitative research method. By using Interactive Model Analysis, in processing the data from the observations. documentation and interviews, it was found that the City Without Slums program in Bone Regency was carried out with an orientation to the public interest with a decentralized system and community empowerment. The government formulates a strategy for dealing with slum areas by paying attention to the suitability between community needs and existing problems, then the community is used as the main actor in implementing the strategy. This program has also provided collective benefits for the local government and the people of Bone Regency, in terms of the economy and the provision of public services. In order for the implementation of the KOTAKU program in Bone Regency to run optimally, the government needs to pay attention to the capabilities and number of existing program implementers.
Institutional Capacity in Clean Water Management in Jeneponto Regency Herlina Sakawati; Sulmiah Sulmiah; Novayanti Sopia Rukmana; Widyawati Widyawati; Andi Tenri Citra Sari
Jurnal Ilmiah Ilmu Administrasi Publik Vol 9, No 2 (2019)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (204.925 KB) | DOI: 10.26858/jiap.v9i2.12311

Abstract

This study aims to analyze the institutional capacity in Jeneponto Regency in the management of clean water. The study was conducted using descriptive qualitative methods. Data collection is done through observation and interview techniques, which are strengthened from data from related institutions. The results showed that five dimensions were used to look at institutional capacity, only one dimension contributed to increasing the existing institutional capacity, namely the Social Norms, Values and Practice dimensions. And for the other four dimensions namely, individual dimensions, organizational dimensions, organizational network dimensions, and public governance dimensions still need to be improved. Institutional capacity in the management of clean water in Jeneponto Regency requires rules that govern cooperation between all agencies that have a connection in the management of clean water. The government needs to give training and education to employees.
Public Aspirations and Complaints Information System: Improving the Quality of Public Complaints in Sidrap Regency Herlina Sakawati; Wina Pratiwi Sukman; Sulmiah Sulmiah; Widyawati Widyawati
Jurnal Ilmiah Ilmu Administrasi Publik Vol 14, No 1 (2024)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v14i1.61965

Abstract

Public assessments determine the quality of public services, so public complaints are needed to improve service quality. In making the management of public complaints more effective as expected by the government in Presidential Regulation no. 76/2013, the Sidenreng Rappang Regency Government has utilized technology, by creating. public aspirations and complaints information system (SIAPP), but until now, the complaint service is still experiencing problems. The socialization of program innovations and complaint procedures through the SIAPP program is not evenly distributed at every level of society. In addition, the SIAPP admin is less responsive in responding to public complaints. Based on this, this research was carried out to analyze the quality of public complaint services in Sidenreng Rappang Regency through the SIAPP application to support the creation of quality public services. Qualitative research methods, with a descriptive approach, were the researcher's choice. Research data was obtained through interviews, which were also strengthened from observations and literature studies. The data that has been obtained is analyzed by referring to the interactive model. The research results show that the quality of public complaints in Sidenreng Rappang Regency cannot be improved by using the SIAPP application because the standard operational procedures for SIAPP are not yet complete. Regional apparatus organizations are slow in following up on community complaints, and community data security is still weak when using the SIAPP application.
The Role of Office Administration in Optimizing Public Services at the Ujung Pandang District Office Nur Rezky Amalia; Haedar Akib; Herlina Sakawati
Journal of Public Policy and Local Government (JPPLG) Volume 1, Issue 2, July 2024
Publisher : ASHA Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70188/2m57ew77

Abstract

Providing services to the community is a form of government function in realizing. This research aims to determine the mechanism for implementing the role of office administration in optimizing public services at the Ujung Pandang Subdistrict Office and the factors inhibiting office administration in optimizing the Ujung Pandang Subdistrict Office. This type of research uses a qualitative approach where the research carried out is descriptive, namely, to describe the reality of events that occurred in the field during the research, which makes it easier for this research to obtain objective data in order to determine the role of office administration in optimizing public services at the Ujung Pandang Subdistrict office. Research data was collected using interviews and observations and then analyzed using descriptive statistics by collecting, compiling, reducing and verifying data. This research shows that the implementation of office administration services at the Ujung Pandang sub-district office is quite optimal, as can be seen from the fast and simple administrative procedures as a requirement for providing services as well as comprehensive information related to the administration mechanism for every form of management by the community. The forms of service available at the Ujung Pandang sub-district office include administrative services, goods services, services and regulatory services. Factors inhibiting the role of administration in public services at the Ujung Pandang District Head's office are the lack of facilities to support the continuity of administration, human resources that need to be strengthened again by providing understanding or training related to secretariat to each related staff.
ANALISIS PENERAPAN E-GOVERNMENT DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK DI KECAMATAN TALLO KOTA MAKASSAR Rifdan; Haerul; Herlina Sakawati; Muhammad Nur Yamin
Journal Governance and Politics (JGP) Vol 4 No 1 (2024): Journal Governance and Politics (JGP)
Publisher : IISIP YAPIS Biak

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Abstract

Penelitian ini bertujuan menganalisis penerapan E-Government dalam meningkatkan kualitas pelayanan publik di Kecamatan Tallo, Kota Makassar. Melalui kajian literatur, ditemukan bahwa E-Government mampu meningkatkan efisiensi administrasi, aksesibilitas layanan publik, serta transparansi dan akuntabilitas pemerintahan. Keberhasilan penerapan E-Government sangat bergantung pada kesiapan infrastruktur teknologi, komitmen pemerintah, partisipasi masyarakat, dan pengembangan sumber daya manusia. Hasil penelitian menunjukkan bahwa meskipun terdapat dampak positif, beberapa tantangan masih perlu diatasi, termasuk peningkatan infrastruktur teknologi, edukasi masyarakat, dan pelatihan berkelanjutan bagi pegawai pemerintah. Saran yang diberikan meliputi investasi dalam infrastruktur teknologi, kampanye kesadaran dan pelatihan bagi masyarakat, pelatihan berkelanjutan untuk pegawai pemerintah, evaluasi rutin terhadap layanan publik, serta kolaborasi dengan sektor swasta dan akademisi. Dengan mengimplementasikan saran-saran tersebut, diharapkan penerapan E-Government di Kecamatan Tallo dapat lebih efektif dan memberikan manfaat yang lebih besar bagi masyarakat.
Co-Authors Ahmad Wahidiyat Haedar Ahmira Ahmira Aina, Asri Nur Amelia Reskiani Rahmat Amihara Amihara Andi Ceri Susilawati Andi Muh. Rivai Andi Ria Islamiati Andi Tenri Citra Sari Annisa Salsabila Arief Aqifila Maharani Arfian Arfian Aris Baharuddin Aris Baharuddin Aslinda Aslinda Besse Heriayu Darman Manda Manda Firda Amanda Wulandari Firman Umar Haedar Akib Haedar Akib Haerul Hasnawi Haris Jamaluddin Jamaluddin Khusnul Hatimah Miftahul Rahmat Muh Nur Yamin Muh Nur Yamin Muh. Darwis Muh. Nur Yamin Muhammad Nur Yamin Nina Agustina Novayanti Sophia Rukmana Novayanti Sopia Rukmana Novayanti Sopia Rukmana Novayanti Sopia Rukmana Novayanti Sopia Rukmana Nur Azizah Pratiwi Nur Rezky Amalia Oki Nur Pratiwi Oky Nur Pratiwi Johansyah Paramitha, Dyan Rifdan Risma Niswaty Rudi Salam S, Muh. Rizal Sirajuddin Saleh Sirajuddin Saleh Sirajuddin Saleh Sulmiah Sulmiah Sulmiah Sulmiah Sulmiah, Sulmiah Triyani Setiawan Wahyuni, Andi Sri Astika Widyawati Widyawati Widyawati Widyawati Wina Pratiwi Sukman Wiyarni Wiyarni Zarni Adia Purna Zulhimmah Mukhlis