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All Journal Channel : Jurnal Komunikasi Indonesian Journal of Disability Studies Journal of Family Science Jurnal Kajian Komunikasi Jurnal Obsesi: Jurnal Pendidikan Anak Usia Dini JURNAL SIMBOLIKA: Research and Learning in Communication Study KELUARGA: Jurnal Ilmiah Pendidikan Kesejahteraan Keluarga Syntax Literate: Jurnal Ilmiah Indonesia urnal Interaksi: Jurnal Ilmu Komunikasi Dinamisia: Jurnal Pengabdian Kepada Masyarakat Martabe : Jurnal Pengabdian Kepada Masyarakat JKKP (Jurnal Kesejahteraan Keluarga dan Pendidikan) MEDIALOG: Jurnal Ilmu Komunikasi Jurnal Ilmu Politik dan Komunikasi LINIMASA: JURNAL ILMU KOMUNIKASI JURNAL PUSTAKA KOMUNIKASI JURNAL LENSA MUTIARA KOMUNIKASI Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Medium : Jurnal Ilmiah Fakultas Ilmu Komunikasi Jurnal Kependudukan Indonesia Daengku: Journal of Humanities and Social Sciences Innovation eProceedings of Management Mediator: Jurnal Komunikasi Journal An-Nafs: Kajian Penelitian Psikologi Jurnal Indonesia : Manajemen Informatika dan Komunikasi
Maulana Rezi Ramadhana
Universitas Telkom
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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Journal : Dinamisia: Jurnal Pengabdian Kepada Masyarakat

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Pelatihan Komunikasi Efektif dalam meningkatkan Pelayanan Prima di Instansi Pemerintahan Provinsi Jawa Barat Maulana Rezi Ramadhana; Ratih Hasanah Sudrajat
Dinamisia : Jurnal Pengabdian Kepada Masyarakat Vol. 4 No. 4 (2020): Dinamisia: Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Lancang Kuning

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/dinamisia.v4i4.4099

Abstract

Ineffective communication will affect the quality of a service, because it is related to the speed and accuracy of information that affects public trust. This issue is a focus on the customer service units of service agencies in the West Java provincial government, so it is necessary to increase the capacity of communication directed at excellent service. Community service activities through this form of effective communication training involve twenty-one employees of the customer service unit. Analyze training effectiveness by using score measurements before and after treatment, and needs response surveys are used to assess the usefulness of the training. The results of the training carried out showed a significant increase in scores between before and after the effective communication training, and the training received a positive response. Associated with the results of the training achieved is expected to have an impact on improving the quality of excellent service.
Co-Authors Adi Bayu Mahadian Alicia Achma Syafir Amanda, Fabella Gita Aurellya, Shafa Chairunnisa Widya Priastuty Devina Dhea Pabundu Dewi Kurniasih Soedarsono Drajat Tri Kartono Elisa Ravella Nadine Fadilha, Art Zahra Tzendra Semesta Faizah Annisa Yuhada Fitriana, Luthfia Nur Freddy Yusanto Fryantifa Rahmanisa Haris Annisari Indah Nur Rochimah Ira Dwi Mayangsari Kinantri Puspa Sari Koto, Ilham Lusiana, Viona Gracesita Lusiyana, Annisa Meliana, Siska Muchtar, Ashabul Fadlan Mutia Qana'a Pabundu, Devina Dhea Patanem, Burhan Hariyo Prahastiwi Utari Putri, Chailifa Jelita Putri, Shafira Angelita Setiya Qisthi, Naufal Rahayu, Astira Putri Ratih Hasanah Sudrajat Ravik Karsidi Retno Setyorini Salsa Bila Salsabila Sofyan, Annastya Soviana, Risma Vasha Sugiharto, Shiya Azi Wahyuningtyas, Fitri Nur Widya Salsabila Yulie Echa Savitri