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Debi Irawan
Universitas Indonesia Membangun
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Journal : nuansa informatika

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User Interface and User Experience (UI/UX) Design for the Ummu Micco Salon Website Using the Design Thinking Approach: Antarmuka Pengguna dan Pengalaman Pengguna (UI/UX) untuk Situs Web Salon Ummu Micco Menggunakan Pendekatan Design Thinking Fathan Aqsha Ghasani Aufa; Febriyansyah Ramadhan; Debi Irawan
NUANSA INFORMATIKA Vol. 20 No. 1 (2026): Nuansa Informatika 20.1 Januari 2026
Publisher : FKOM UNIKU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25134/ilkom.v20i1.545

Abstract

Digital transformation is a strategic solution for Micro, Small, and Medium Enterprises (MSMEs) to maintain global competitiveness, however, its implementation in the beauty service sector is often hindered by operational technology gaps. The primary issue in the Ummu Micco Salon case study is service management inefficiency, which negatively impacts business growth. The underlying cause lies in an inaccessible reservation system and a lack of price transparency, directly resulting in customer confusion and the risk of potential revenue loss. This study aims to address this gap by designing a User Interface (UI) and User Experience (UX) solution built on a website using the Design Thinking approach. The main contribution of this research is implementative, providing a validated design solution that directly resolves the service management inefficiencies faced by the beauty salon. The solution was realized as a high-fidelity prototype using Figma software and validated by 20 respondents. Evaluation results using the System Usability Scale (SUS) measurement indicated a score of 79.625, achieving a Grade B and an "Acceptable" category. This score directly demonstrates that the system design possesses a high level of usability and is feasible for implementation to support operational efficiency and business sustainability for MSMEs.
Co-Authors Abdurahman, Fikri Irawan Adelia Adelia, Adelia Adittia Prasetia Agus Aulia Primanda Ahmad Yani Yani Akbaruddin, Akbaruddin Alamsyah, Rifa Azizah Andhita, Miranti Angga Priyadi Anggara, Galuh Anjar Riana, Mohamad Ardine Ariella Hassya Arie Hendra Saputro Arief Hertadi Rustam Arief Hertadi Rustam Arief Hertadi Rustam Asep Wasid Athia Saelan Daniel Fernando Dany Yudha Krisna Dany Yudha Krisna Destinaya, Irtiyah Daniyah Dikdik Suparya Dyah Pitaloka Permata Hadi Dzaki, Fakhri Dzakiyyah, Anisa Rahma Elizabeth Elizabeth En Tay Fadhlanrashif Ibrahim Supriana Fadhlanrashif Ibrahim Supriyana Fahmi, Nur Farhanah Fitria M Farida Yuliaty Fathan Aqsha Ghasani Aufa Fauzan Daffa Febriansyah Ramadhan Febriyansyah Ramadhan Feri Alpiyasin Fikri Irawan Abdurahman Fikri Ramadani Fitriyani Fitriyani Galuh Anggara Gita Cahyani Lestari4 Gugun Gunawan, Gugun Hardiansyah Hardiansyah Herdian, Yoga Imam Fauzi Akmal Imam Maliki Insanita Qona'ah IQBAL , MUHAMMAD Irma Rohmatika Ismail Ismail Ismail Ismail Ismail Ismail Kevin Manurip M Hafizh Azhar Ar M, Farhanah Fitria Martin Hari Purwadi Miranti Andhita Mohammad Rezza Pahlevi Muhamad Addin Al Haadi Muhammad Alfiansyah Muhammad Iqbal Nico Ramdani Permana, Decky Prasetiyo, Wildan Guretno Rafly Aditya Rahman, Eisya Rahmi Putri Rama Chandra Jaya Ramlan, Isak Ridho Riadi Akbar Ridwansyah Ridwansyah Rifqi Akbar Riya Widayanti Rizqullah Al-Baihaqi, Miftahul Fikri Rohmatika, Irma Rustam, Arief Hertadi Salsa Dhia, Hasna Siska Wulandari, Siska Solihin Solihin Sudrajat, Asep Sundawa, Firdiansyah Syam Gunawan Thalia Devega Tires Thomy Kurniawan Tia Luthfia Annisa Tia Luthfia Annisa Utami, Alia Tri Wahyu Nugraha, Diki Yusuf Andika