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All Journal Attoriolong Jurnal Teknik Kimia OPERATION EXCELLENCE: Journal of Applied Industrial Engineering ITEj (Information Technology Engineering Journals) Jurnal Manajemen Pendidikan Briliant: Jurnal Riset dan Konseptual Chemistry Indonesian Journal of Chemical Research Jurnal Samudra Ekonomi dan Bisnis JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan) Walasuji : Jurnal Sejarah dan Budaya Jurnal Teknik Industri Terintegrasi (JUTIN) Academia Open Jurnal Fokus Manajemen Bisnis Indonesian Journal of Industrial Engineering & Management Juminten : Jurnal Manajemen Industri dan Teknologi Industrika : Jurnal Ilmiah Teknik Industri Jurnal Simki Economic JRMB (JURNAL RISET MANAJEMEN & BISNIS) JEKKP (JURNAL EKONOMI, KEUANGAN DAN KEBIJAKAN PUBLIK) Indonesian Journal of Innovation Studies Jurnal Ilmiah Manajemen dan Bisnis (JIMBI) Nautical: Jurnal Ilmiah Multidisiplin Indonesia Jurnal Hasi Penelitian Dan Pengkajian Ilmiah Eksakta - JPPIE 12 Waiheru Journal Industrial Engineering and Management (JUST-ME) Silvarum Jurnal Pengabdian Masyarakat Bangsa IIJSE ABDI UNISAP: Jurnal Pengabdian Kepada Masyarakat
Iriani Iriani
Fakultas Teknologi Industri, Jurusan Teknik Industri, Univesitas Pembangunan Nasional ”Veteran” Jawa Timur, Jl. Rungkut Madya Surabaya 60294
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Applying the House of Risk Method for Operational Risk Management in the Frozen Food Industry: Penerapan Metode Rumah Risiko dalam Pengelolaan Risiko Operasional di Industri Makanan Beku Nagata, Adyatma; Iriani, Iriani; Syaifullah, Hafid
Indonesian Journal of Innovation Studies Vol. 26 No. 4 (2025): October
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijins.v26i4.1654

Abstract

General Background: The frozen food industry is expanding rapidly in Indonesia, driven by consumer demand for practical, nutritious, and long-lasting products. Specific Background: However, small and medium-sized enterprises (SMEs) in this sector, such as UD Mitra Abadi in Lamongan, face operational challenges including limited cold storage, fluctuating raw material prices, and inadequate cold chain management. Knowledge Gap: Despite growing awareness of risk management, many SMEs still depend on intuition rather than structured analytical methods, leaving them vulnerable to operational disruptions. Aims: This study applies the House of Risk (HOR) method, integrated with ISO 31000:2018, to systematically identify, analyze, and mitigate operational risks in frozen food production. Results: The analysis identified 15 risk events and 26 risk agents, with key issues such as poor interdepartmental coordination, non-compliance with SOPs, and weak cold chain practices. From 18 proposed preventive actions, six were prioritized based on their Effectiveness-to-Difficulty ratio, including the use of styrofoam packaging, daily briefings, Kanban boards, and 5R principles. Novelty: This study demonstrates a structured, resource-sensitive approach to operational risk management tailored for SMEs in the frozen food sector. Implications: The findings provide practical, scalable mitigation strategies that enhance resilience, efficiency, and competitiveness in similar industries. Highlights: Identified 15 risk events and 26 risk agents in frozen food operations. Prioritized 6 effective preventive actions using House of Risk analysis. Provides practical, resource-sensitive strategies for SMEs’ resilience. Keywords: Frozen Food Industry, Operational Risk, House of Risk, Risk Management, SMEs
Pengolahan Panti Asuhan untuk Peningkatan Efisiensi Operasional Dengan Menggunakan Teknik Manajemen Iriani, Iriani
Jurnal Pengabdian Masyarakat Bangsa Vol. 3 No. 9 (2025): November
Publisher : Amirul Bangun Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59837/jpmba.v3i9.3343

Abstract

Kegiatan pengabdian masyarakat ini dilaksanakan di Panti Asuhan Bina Karya Mandiri, Sidoarjo bertujuan untuk membantu pengelolah panti asuhan dalam meningkatkan efisiensi manajemen pengolahan, terutama dalam aspek pengelolaan logistik, distribusi makanan, dan administrasi keuangan. Melalui penerapan prinsip-prinsip teknik industri seperti perencanaan kerja, layout fasilitas, dan analisis waktu, kegiatan ini berhasil meningkatkan efektivitas operasional panti asuhan. Hasil kegiatan menunjukkan peningkatan efisiensi rata-rata 28% pada proses pengelolaan panti asuhan. Program ini diharapkan menjadi model pengelolaan berkelanjutan bagi panti asuhan lainnya.
Pengaruh Pelatihan dan Lingkungan Kerja terhadap Kinerja Karyawan PT. Perkebunan Nusantara IV Kebun Adolina Perbaungan Siregar, Adek Gustina; Iriani, Iriani; Yudha, Tri Kartika
JRMB (Jurnal Riset Manajemen & Bisnis) Vol 8, No 1 (2023): Juni
Publisher : Universitas Islam Islam Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30743/jrmb.v8i1.9379

Abstract

This research aims to determine how much influence training and the work environment partially have on the performance of PT employees. Perkebunan Nusantara IV Taman Adolina Perbaungan. This research method is quantitative and the sample determination in this study used the Slovin formula from 242 respondents to 71 respondents. The data sources use primary data, namely questionnaires, interviews, observations, and secondary data obtained from documentation studies and literature studies. The data analysis technique used is multiple linear regression test, f test, t test, and determination test using SPSS version 22. The results of research using the t statistical test show that the training variable (X1) partially has a positive and significant effect on employee performance (Y), namely the value obtained tcount ttable (4.171 1.667) with a significance level of 0.000 0.05 and the work environment variable (X2) partially has a positive and significant effect on employee performance (Y), obtained by the value tcount ttable (4.078 1.667) with a significance level of 0.000 0.05. The results of the F test on the training variable (X1) and work environment (X2) can be concluded that the training variable (X1) and work environment (X2) simultaneously have a positive and significant effect on employee performance (Y), namely the value obtained Fcount Ftable(143.850 3.22) with a significance level of 0.000 0.05
Pengaruh Kualitas Produk dan Citra Merek terhadap Keputusan Pembelian Skin Care Ms Glow Ismi, Nurul; Iriani, Iriani; Syafrizal, Syafrizal
JRMB (Jurnal Riset Manajemen & Bisnis) Vol 8, No 1 (2023): Juni
Publisher : Universitas Islam Islam Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30743/jrmb.v8i1.9375

Abstract

The purpose of this research is to determine the influence of product quality and brand image on the purchasing decisions of Ms Glow skincare products at the Faculty of Economics and Business, Islamic University of North Sumatra. This type of research is associative with a sample of 62 students from the 2020 Management Study Program at the Faculty of Economics and Business, Islamic University of North Sumatra, using multiple linear regression analysis. The results of this study indicate that product quality has a positive and significant influence on the purchasing decisions of Ms Glow skincare products at the Faculty of Economics and Business, Islamic University of North Sumatra. Brand image also has a positive and significant influence on the purchasing decisions of Ms Glow skincare products at the Faculty of Economics and Business, Islamic University of North Sumatra. Both product quality and brand image have a positive and significant influence on the purchasing decisions of Ms Glow skincare products at the Faculty of Economics and Business, Islamic University of North Sumatra
Analisis Kualitas Produk, Kualitas Pelayanan, dan Harga Terhadap Kapuasan Pelanggan Menggunakan Metode Importance Performance Analysis Ardianto, Ivan; Samanhudi, Didi; Iriani, Iriani
JPEK: Jurnal Pendidikan Ekonomi dan Kewirausahaan Vol 7 No 2 (2023): JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan)
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/jpek.v7i2.18361

Abstract

This research was conducted to find out what attributes are the top priority in supporting customer satisfaction at Diqqi's lesehan. These factors include product quality, service quality, and price. Because the population size in this study was unknown, the Bernoulli formula was used to determine the sample size. the sample that will be used to represent the population is a minimum of 100 respondents. Data collection techniques using questionnaires distributed to customers. The data analysis technique uses the Importance Performance Analysis method. The results of this study are that the attributes that are the top priority for improving and improving their performance are those that are in quadrant I because these factors are considered very significant for customers, but their performance has not been able to satisfy customers. Steps that can be taken are to make improvements to boost the quality of performance in this quadrant. The results of this study are expected to provide input for the Diqqi lesehan stall in improving product quality, service quality, and prices in order to increase customer satisfaction.
Pengaruh Penerapan Sanksi Perpajakan Dan Layanan E-Samsat Terhadap Kepatuhan Wajib Pajak Dalam Pembayaran Pajak Kendaraan Bermotor Di Kantor Samsat Medan Utara Ariska, Sinta; Sahnan, M.; Rahmarisa, Faty; Iriani, Iriani
JEKKP (Jurnal Ekonomi, Keuangan dan Kebijakan Publik) Vol 6, No 1 (2024): 30 Juli 2024
Publisher : Universitas Islam Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30743/jekkp.v6i1.9492

Abstract

This study aims to determine (1) the effect of the application of tax sanctions on taxpayer compliance and (2) the effect of e-samsat services on taxpayer compliance. The subjects of this study are all taxpayers in North Sumatra. This research is populative with 100 respondents.  Data collection method through questionnaire survey. The data analysis techniques used in this study are validity and reality tests, classical assumption tests, multiple linear regression analysis, T test and F test and determination coefficient test.The results showed that (1) Application of Tax Sanctions Based on the processed data, the attitude of sanctions gave a calculated t result of 1700 1,984. So it can be concluded that the Application of Tax Sanctions has a positive effect on taxpayer compliance. (2) E-Samsat Service Based on the processed data, the preparatory behavior control gave a calculated t result of 236 1,984. The E-Samsat service has a positive effect on taxpayer compliance. The taxpayer's compliance is known to have a significant value for the effect of X1.X2 simultaneously on Y is 0.000 0.05 and the calculated F value is1.499 F table (3.09) then the hypothesis is accepted
Characteristics, Approaches, and Competency Learning Processes of Students in The 21st Century Syarifuddin, Syarifuddin; Iriani, Iriani; Akbar, La Ali
12 Waiheru Vol. 9 No. 1 (2023): 12 Waiheru
Publisher : Balai Diklat Keagamaan Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47655/12waiheru.v9i1.91

Abstract

The research aims to describe the competencies of 21st-century students which include the characteristics, approach, and sequence of 4C competencies in the learning process. This information is very important to be used as a reference for schools and teachers in designing curricula and learning instruments. The method used in this study is a literature study. The data source comes from Google Scholar in the period 2018 to 2022. Data were analyzed using a qualitative descriptive approach. The results of the study show that: (1) The competency characteristics of 21st-century students include critical thinking, Communication, Collaboration, and Creativity. (2) The competency learning approach for 21st-century students is to integrate ICT with learning content. (3) The sequence of 4C competencies in the learning process with two versions namely: version 1. starting from Communication-Collaboration – Critical Thinking – Creativity for the MA/SMA/SMK education levels, and version 2. starting from Communication - Collaboration - Creativity - Critical Thinking at the MI/SD and MTs/SMP levels. (4) Critical Thinking competence is still low so it needs attention to be improved for teachers and students.
Analisis Tingkat Kepuasan Konsumen Terhadap Kualitas Pelayanan Fipper Ngagel Surabaya Metode CSI dan IPA Sari, Bella Wati Novita; Iriani, Iriani
BRILIANT: Jurnal Riset dan Konseptual Vol 8 No 3 (2023): Volume 8 Nomor 3, Agustus 2023
Publisher : Universitas Nahdlatul Ulama Blitar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28926/briliant.v8i3.1442

Abstract

Fipper adalah salah satu brand terkenal sandal di Indonesia. Namun seiring banyaknya cabang yang ada seringkali tidak memperhatikan kualitas pelayanan yang diduga berdampak pada kepuasan konsumen. Tujuan penelitian ini untuk mengetahui dan menganalisis tingkat kepuasan konsumen pada kualitas pelayanan yang dirasakan konsumen. Jenis penelitian Kuantitatif. Teknik pengumpulan data menggunakan purposive sampling. Kuesioner disebarkan sebanyak 100 kuisioner dan 97 responden sebagai sampel. SPSS 17 digunakan dalam pengujian validitas. Skala likert digunakan mengukur jawaban responden. Hasilnya Kategorisasi CSI atau Customer Satisfaction Index ada rentang presentase kepuasan yaitu 100% - 81% sangat puas, 80,99% - 66% puas, 65,99% - 51% cukup puas, 50,99% - 35% kurang puas, 35,99% - 0% tidak puas. Pada penelitian ini  data menghasilkan CSI 65,598% pada pelayanan Fipper Ngagel Surabaya yang artinya cukup puas tetapi perusahaan dapat memaksimalkan lagi agar menjadi sangat puas dengan mengecek elemen perusahaan yang berhubungan dengan pelayanan. Dalam analisis Importance Performance Analysis (IPA) untuk dijadikan patokan perbaikan system perusahaan maka dapat memperioritaskan hal ini yaitu  Atribut yang ada pada kuadran C. Atribut yang ada pada kuadran C adalah Menyediakan tempat duduk yang memadai, Penampilan staff Fipper Ngagel yang rapi dan berseragam , Fipper Ngagel mempunyai ketersediaan stock yang lengkap , Penataan display yang tertata rapi dan mudah dijangkau.
Analisis Kepuasan Pelanggan pada Platform Dompet Digital Dana dengan Metode IPA Wardana, Oktaviano; Iriani, Iriani
BRILIANT: Jurnal Riset dan Konseptual Vol 8 No 4 (2023): Volume 8 Nomor 4, November 2023
Publisher : Universitas Nahdlatul Ulama Blitar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28926/briliant.v8i4.1666

Abstract

Perkembangan teknologi yang memungkinkan digitalisasi dalam berbagai aspek kehidupan telah mempengaruhi banyak sektor, termasuk ekonomi, yang telah mengadopsi teknologi dompet digital. Salah satu platform yang populer di Indonesia adalah DANA. Meskipun aplikasi DANA telah mendapatkan popularitas yang signifikan, hal ini tidak berarti bahwa pengguna tidak memiliki keluhan atau kekhawatiran. Penelitian ini bertujuan untuk menilai tingkat kepuasan pelanggan terhadap aplikasi DANA dan memberikan rekomendasi perbaikan kepada perusahaan yang mengelolanya. Pada penelitian sebelumnya, telah dilakukan pada kota tertentu dengan responden yang tidak banyak. Metode yang digunakan dalam penelitian ini adalah Importance Performance Analysis (IPA), yang digunakan untuk mengidentifikasi atribut yang perlu ditingkatkan oleh perusahaan. Hasil penelitian menunjukkan bahwa rata-rata tingkat kesesuaian pelanggan dengan kinerja aplikasi DANA adalah 97%. Dari analisis kuadran, dapat dilihat bahwa untuk meningkatkan kepuasan pelanggan, perusahaan perlu fokus pada beberapa aspek, seperti meningkatkan fungsionalitas aplikasi DANA, mengurangi kegagalan transaksi, mengurangi fitur yang kurang penting, memberikan promo yang menguntungkan bagi kedua belah pihak, meningkatkan user interface, dan menyediakan promo yang menarik bagi pelanggan, serta mengurangi plugin yang tidak diperlukan dalam aplikasi.
Analisis TAM Terhadap Kepuasan Pelanggan dan Prioritas Perbaikan Aplikasi Maxim dengan IPA (Studi Pelanggan Surabaya) Cholifah, Ergilia Nur; Iriani, Iriani
BRILIANT: Jurnal Riset dan Konseptual Vol 10 No 1 (2025): Volume 10 Nomor 1, Februari 2025
Publisher : Universitas Nahdlatul Ulama Blitar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28926/briliant.v10i1.1887

Abstract

Nowadays maxim is quite attractive to customers in Surabaya, but there are still many customers who complain about maxim application services. The purpose of this study is to analyze TAM on the level of customer satisfaction and priority of improvement in the maxim application study on Surabaya customers. This study uses the IPA method to identify TAM attributes that are priorities for maxim applications to improve first. The results of this study show that maxim application customers in Surabaya City have not been satisfied marked by an average value of 98.98% expectation conformity level.From the quadrant analysis of cartesian diagrams, to improve maxim customer satisfaction in Surabaya City, the company needs to prioritize several aspects, including: establishing partnership relationships with other platforms to integrate new services on the maxim application (AU1), providing customer service that is available 24 hours a day (AU4), updating the user interface to be simpler so that it is easy to understand for various ages (PEOU1), handle customer problems quickly and efficiently (AU3), and provide guidance on how users integrate the features of maxim App in every use of services(AU2).
Co-Authors Akbar, La Ali Ardianto, Ivan Ari, M. Husin As Ariska, Sinta Azizah, Shinta Rizki Bustomy, Andrean Chasanah Prisani, Hani Iszatul Cholifah, Ergilia Nur Dwi Sukma Donorianto, Dwi Sukma Elny, Sri Enny Aryanny Fabiola B. Saroinsong fahmi, Aliyah - Farhana, Tyara Ariella Farida Pulansari Firmansyah, Muhammad Daffa Dzaky Hamidah Harahap, Hamidah Harsys, Benaya Hengki D. Walangitan Hidayatulloh, Faishal Husin, Ahmad Indria, Tika Ismi, Nurul Julkarnain, Julkarnain Kencana, Rahyang Niskala Wastu Kusuma, Yahya Lubis, Rahma Padilah M. Nur, Agung Pratama Wijaya Malau, Geby Hotmauli Manullang, Andriani R Muhammad Syarif, Muhammad Nagata, Adyatma Naufal, Raffi Muhammad Nisak, Khoirotun Nugroho, Tito Dwi Nurdin, Ahmad Octavia, Eka Anestya Pane, Sri Gustina Pinem, Muhammad Nelson Purnamasari, Nikita Dinda Putra, Dimas Herlambang Putra, M Dwiza Johanda Putri Suryaninggar, Ega Nandita Putri, Agnes Adiniyah Rahmarisa, Faty Ramadhana, Ilham Rr. Rochmoeljati Sahnan, M. Samanhudi, Didi Sari, Bella Wati Novita Setiawan, M. Frizky Feri Simangunsong, Mega Rani Siregar, Adek Gustina Sritimuryati, Sritimuryati Syafrizal Syafrizal Syaifullah, Hafid Syamsul Bahri Syarifuddin Syarifuddin Wahyuni, Neni Sri Wardana, Oktaviano Wulandari, Aisyah Eka Yudha, Tri Kartika Yulianto, Dimas Ramadhani Zafira, Ayesha Tita