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Journal : Ilomata International Journal of Social Science

Motivation, Environment, and Culture as Determinants of Employees’ Performance at Maya Ubud Resort and Spa Bidari, Ni Putu Intan; Irwansyah, M. Rudi; Trianasari
Ilomata International Journal of Social Science Vol. 6 No. 4 (2025): October 2025
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v6i4.1895

Abstract

Employee performance is a critical factor in ensuring service quality within the hospitality industry, particularly in luxury resort settings where expectations are high. However, limited research has examined how internal organizational factors influence performance in this context. This study aims to examine the effect of work motivation, work environment, and organizational culture on employee performance at Maya Ubud Resort and Spa in Bali. A quantitative method was employed, using data collected from employees with a minimum of two years of tenure through a structured questionnaire. The results indicate that work motivation and work environment both have a positive and significant impact on employee performance, while organizational culture does not show a significant direct effect. The model developed in this study explains approximately 82% of the variance in employee performance. These findings suggest that enhancing motivation and improving work conditions are essential for boosting employee effectiveness. Although organizational culture did not exhibit a direct influence, its potential long-term or indirect effects may be relevant for further study. The research offers practical insights for human resource development in the hospitality sector, particularly in designing strategies that align internal organizational factors with employee performance improvement goals.
Co-Authors Anantawikrama Tungga Atmadja Andiani, Ni Made Nur Ayu Ariawan, I Wayan Dedi Bagus Shandy Narmaditya Bidari, Ni Putu Intan Budiartini, Ni Nyoman Chiselia, Kadek Aprilda Damayanti, Ni Luh Rani Dharmayasa, I Putu Arya Dharmayasa, I Putu Arya Diota Prameswari Vijaya Diota Prameswari Vijaya Diota Prameswari Vijaya Gede Mandirta Tama Gumilang, Panji Hazra, Rosiana Heryanda, Komang Krisna Heryanda, Komang Krisna I Kadek Rai Suwena I Made Sudiarta I Nyoman Sujana I Wayan Dedi Ariawan I Wayan Suwendra Ikhtiarini, Nunuk Jayanti, Ni Kadek Yumi Jodi, Kadek Agus Setiawan Kadek Apriada Kadek Apriada, Kadek Kadek Rai Suwena Karina, Komang Lia Kartika, Putra Kusuma Kencani, Kadek Dena Ayu KETUT ERESMAWATI Komang Krisna Heryanda Komang Krisna Heryanda Koswara, Made Kony Kurniawan, Putu Dede Lisa Rokhmani Luh Putu Widhia Lestari Lulup Endah Tripalupi M.Pd. S.Pd. Luh Indrayani . Made Ary Meitriana Made Ary Meitriana Made Kony Koswara Mayasari, Ni Made Dwi Ariani Meitriana, Made Ary Naswan Suharsono Ni Luh Rani Damayanti Ni Wayan Ayu Santi . Ni Wayan Yulianita Dewi Nunuk Ikhtiarini Prih Hardinto Putra, I Gusti Lanang Prayura Putu Indah Rahmawati Putu Krisna Adwitya Sanjaya Putu Riska Wulandari Rinto Alexandro Rosiana Hazra Sachiko Ohno Santi Merlinda Sri Handayani Sudiarta, I Made Sujana, I Nyoman Syahrul Munir Tama, Gede Mandirta Telagawathi, Ni Luh Wayang Sayang Trianasari Trisnayani, Ni Komang Valerie, Shannon Eunice Gretchen Vidya Purnamasari Wati, Ni Putu Riski Krisna Widiantari, Luh Putu Yuni Wulandari, Putu Riska Yakob, Noor Azudin Yohanes Hadi Soesilo Yuli Agustina, Yuli