Article Per Year (5 Year)
p-Index From 2021 - 2026
2.687
P-Index
This Author published in this journals
All Journal MATRIK: JURNAL MANAJEMEN, STRATEGI BISNIS, DAN KEWIRAUSAHAAN Jurnal Keuangan dan Perbankan JAM : Jurnal Aplikasi Manajemen UNEJ e-Proceeding Asia-Pacific Management and Business Application PROZIMA (Productivity, Optimization and Manufacturing System Engineering) Eksis: Jurnal Riset Ekonomi dan Bisnis Comvice : Journal of community service MABIS: Manajemen dan Bisnis Jurnal Ilmiah Manajemen dan Bisnis Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia Udayana Journal of Social Sciences and Humanities (UJoSSH) Jurnal Manajemen Sains dan Organisasi (JMSO) Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMA) Innovative: Journal Of Social Science Research International Journal of Management Research and Economics Jurnal Pengabdian Bakti Akademisi Journal Research of Management E-Jurnal Manajemen
Ni Made Purnami
Fakultas Ekonomi Dan Bisnis Universitas Udayana
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

Published : 22 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 22 Documents
Search

 1   2   3 
Analyzing The Serial Mediation of Customer Brand Co-Creation Behavior and Perceived Value in Enhancing Revisit Intention Purnami, Ni Made; Mujiati, NI Wayan; Kartika Sari, Uswatun Siwi; Putri Darmadi, Desak Komang Dea Marcellina; Da Costa, Carla Alexandra De Jesus
Jurnal Aplikasi Manajemen Vol. 22 No. 4 (2024)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2024.022.04.17

Abstract

The café industry faces increasing competition, particularly in attracting and retaining Generation Z customers who prioritize unique experiences and emotional connections. This study aims to examine the direct and indirect effects of place attachment, customer brand co-creation behavior, and perceived value on revisit intention among Generation Z customers in Bali. Additionally, it explores the serial mediation effects of customer brand co-creation behavior and perceived value in this relationship. Data was collected through structured questionnaires from a sample of 300 café visitors in Bali, selected using purposive random sampling. The collected data was analyzed using SmartPLS 3.0. The results indicate that place attachment has a significant direct effect on revisit intention and an indirect effect mediated by customer brand co-creation behavior and perceived value. Furthermore, the study confirms the serial mediation role of these variables, highlighting their combined influence on strengthening revisit intention. These findings underscore the critical importance of fostering emotional bonds and actively engaging customers in brand-related activities to enhance perceived value and encourage repeat visits. The results provide valuable insights for café managers aiming to build long-term loyalty among Generation Z consumers by implementing strategies that integrate emotional and experiential elements.
Training on WhatsApp Business Optimization for Student Entrepreneurs of Universitas Syiah Kuala Rivani, Rivani; Halim, Hendra; Fadhil, Rahmat; Ramadhani, Evi; Agustina, Raida; Purnami, Ni Made; Dinaroe, Dinaroe; Hanidah, In In; Maulana, M. Rizki; Saleha, Sitti
Jurnal Pengabdian Bakti Akademisi Vol 1, No 4 (2024): Jurnal Pengabdian Bakti Akademisi
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jpba.v1i4.42348

Abstract

This community service activity aimed to enhance the digital marketing skills of student entrepreneurs at Universitas Syiah Kuala by optimizing the use of WhatsApp Business. Many young entrepreneurs lack familiarity with digital tools that can streamline business operations and expand market reach. This training was designed to address this gap by introducing participants to the practical features of WhatsApp Business. Utilizing the Service Learning (SL) method, the activity included presentations, hands-on practice, and evaluations. The training covered key WhatsApp Business features such as profile setup, product catalog management, and customer messaging. Results showed a marked increase in participants' understanding, with 85% reporting improved competence in using the app for business purposes and 90% expressing greater confidence in leveraging digital marketing tools. This activity highlights the potential of simple, accessible digital tools in supporting young entrepreneurs and contributes to the achievement of Sustainable Development Goals, particularly in promoting economic growth and digital literacy.
Digital Transformation Education for Identifying Future Business Opportunities Halim, Hendra; Lubis, Muharman; Lubis, Fahdi Saidi; Dawood, Taufiq Carnegie; Majid, M. Shabri Abd.; Amri, Amri; Zulkifli, Zulkifli; Purnami, Ni Made; Nurlina, Eka; Silvia, Vivi
Jurnal Pengabdian Bakti Akademisi Vol 2, No 2 (2025): Jurnal Pengabdian Bakti Akademisi
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jpba.v2i2.45681

Abstract

The rapid advancement of digital technology has created a pressing need for digital transformation in various sectors, including entrepreneurship. However, many students and academics still lack adequate understanding and skills to identify future business opportunities through digital approaches. This community service activity, titled Digital Transformation Education for Identifying Future Business Opportunities, was conducted to address this issue. The program involved students and lecturers from Telkom University's Faculty of Industrial Engineering and Syiah Kuala University. Using the Service Learning (SL) approach, the activity was carried out through an online seminar that combined theoretical explanations and interactive discussions with digital business practitioners. Two experts in Islamic economics and information technology served as the resource persons. The activity aimed to increase digital literacy and entrepreneurial awareness among participants. Assessment through pre-test and post-test evaluations revealed a significant improvement in understanding, with the average score increasing from 63.5 to 85.8. The results demonstrate that structured digital transformation education can effectively enhance the capacity of the academic community in identifying and developing digital-based business opportunities. This activity also contributes to the achievement of Sustainable Development Goals (SDGs), particularly in promoting quality education, decent work and economic growth, and fostering innovation.
Exploring the Drivers of Customer Loyalty in the Restaurant Industry: A Systematic Literature Review and Future Research Agenda Purnami, Ni Made; Nurcaya, I Nyoman
Jurnal Ilmiah Manajemen & Bisnis Vol 10 No 1 (2025)
Publisher : Universitas Pendidikan Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38043/jimb.v10i1.6066

Abstract

The purpose of this paper is to provide a comprehensive analysis of the determinants of customer loyalty in the restaurant industry and identify opportunities for future research. A systematic literature review was conducted using the PRISMA protocol, involving a final sample of 33 articles published between 2015 and 2024. The databases used include Scopus journals, with inclusion and exclusion criteria applied to ensure relevance and quality. Key factors influencing restaurant loyalty were identified, including satisfaction, service quality, and food quality, which are crucial for fostering long-term relationships and ensuring repeated patronage. Additional significant factors include brand image, price fairness, sensory experiences, sustainable practices, and customer engagement. Enhancing customer satisfaction through excellent service, quality food, and positive dining experiences is paramount for building a loyal customer base. The study highlights key factors for improving customer loyalty in restaurants, such as satisfaction, service quality, and sustainable practices. It offers valuable insights for both academics and practitioners, suggesting future research on mobile food-ordering apps and sustainability. The findings emphasize the importance of understanding these factors to develop effective strategies for enhancing customer satisfaction and loyalty.
The Role of Satisfaction Customer Mediate Influence Perception Quality To Loyalty Customer Putu Pujashanti Wilothama; Ni Made Purnami
International Journal of Management Research and Economics Vol. 2 No. 3 (2024): August : International Journal of Management Research and Economics
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/ijmre-itb.v2i3.2182

Abstract

iPhone is one of the premium smartphones that Apple relies on to compete with various premium smartphone products from other brands. The iPhone has a competitive advantage in the form of a unique and exclusive physical design and an operating system that is different from other brands in order to maintain its existence in the market. This study aims to explain the role of customer satisfaction in mediating the influence of quality perception on customer loyalty in iPhone smartphone users in Denpasar City. This study used a sample of 100 respondents taken using the non-probability sampling method with purposive sampling techniques. The data in this study was collected using a questionnaire method which was distributed in the form of a google form link to respondents. The data that has been collected is then analyzed and tested using classical assumption tests, path analysis tests, and testing the role of mediating variables. The results of this study show that quality perception has a positive and significant effect on customer loyalty, quality perception has a positive and significant effect on customer satisfaction, customer satisfaction has a positive and significant effect on customer loyalty, and customer satisfaction is able to partially mediate the influence of quality perception on customer loyalty. The results of this study can provide suggestions for Apple companies to improve the perception of quality and customer satisfaction in iPhone users to increase customer loyalty.
OPTIMALISASI LEGALITAS UMKM MELALUI PENDAMPINGAN LEGALITAS USAHA PANGAN INDUSTRI RUMAH TANGGA/P-IRT DI DESA CILINAYA MATARAM Makiah, Makiah; Purnami, Ni Made
COMVICE: Journal Of Community Service Vol. 9 No. 2 (2025): Oktober (2025)
Publisher : STIE PGRI Dewantara Jombang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26533/comvice.v9i2.1456

Abstract

This Community Service Program (PKM) aims to enhance the capacity of Micro, Small, and Medium Enterprises (MSMEs) in Cilinaya, Mataram through training on business legality (Home Industry Food License/P-IRT) and digital marketing. The main issues faced by partners are limited knowledge of licensing procedures and inadequate digital marketing skills. The program was implemented in three stages—preparation, training, and monitoring and evaluation—using a participatory mentoring approach. The results show significant improvement in participants’ understanding of P-IRT application procedures and their ability to utilize social media and online marketplaces for product promotion. Many participants have begun preparing licensing documents and developing digital content. This program demonstrates that collaboration between academia, local government, and entrepreneurs effectively strengthens village economic competitiveness and fosters MSME independence through technology-based empowerment.
Peran Customer Satisfaction Memediasi Pengaruh Price Discount terhadap Reuse Intention Konsumen Go-Food Kota Denpasar Tri Anindita, Yulia Ayu; Purnami, Ni Made
Innovative: Journal Of Social Science Research Vol. 4 No. 4 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i4.12970

Abstract

Gojek melalui situs resminya menyatakan bahwa layanan Go-Food adalah yang paling favorit. Keberhasilan ini karena strategi yang fokus pada pelanggan setia dan efisiensi promo. Penelitian ini bertujuan menjelaskan peran kepuasan pelanggan dalam memediasi pengaruh diskon harga terhadap niat penggunaan ulang konsumen Go-Food di Kota Denpasar. Penelitian dilakukan di Kota Denpasar dengan sampel 100 responden melalui kuesioner online menggunakan teknik purposive sampling dan analisis jalur. Hasil penelitian menunjukkan semua hipotesis diterima; diskon harga berpengaruh positif dan signifikan terhadap niat penggunaan ulang serta kepuasan pelanggan, dan kepuasan pelanggan mampu memediasi pengaruh diskon harga terhadap niat penggunaan ulang. Penelitian ini memberikan implikasi praktis bagi manajemen Gojek Kota Denpasar untuk mengembangkan strategi niat penggunaan ulang dengan meningkatkan kepuasan pelanggan dan diskon harga pada layanan Go-Food, yang pada akhirnya akan meningkatkan keuntungan perusahaan.
Modelling Online Purchase Behavior from Consumer Decision Model Perspective Indiani, Ni Luh Putu; Purnami, Ni Made
APMBA (Asia Pacific Management and Business Application) Vol. 10 No. 2 (2021)
Publisher : Department of Management, Faculty of Economics and Business, Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.apmba.2021.010.02.6

Abstract

Despite the significant growth of internet users in Indonesia, the use of the internet for online shopping is still quite low, which hinders the potential for e-commerce growth in Indonesia. This fact raises interest in analyzing factors that influence online shopping intention among Indonesians. Based on consumer decision model, this study developed an online purchase decision model using an integrative approach that includes factors of marketing stimuli, environmental influence, and consumer concern altogether. This integrative model is aimed to get a more comprehensive picture of online purchase behavior, as previous studies analyzed this object using only one or two of these three factors. A survey was conducted to collect data using questionnaire as the instrument. Respondents were consumers who have bought retail products online. Data were analyzed using Partial Least Square. The results showed that website quality, eWOM, and perceived benefit significantly influence online purchase intention through the mediation of trust. Practical implications are discussed further.       
Peran Brand Awareness Memediasi Pengaruh Viral Marketing terhadap Purchase Intention Produk Avoskin Beauty (Studi Pada Pengguna Aplikasi TikTok di Kota Denpasar) Ni Putu Diah Sukma Yanti; Ni Made Purnami
Journal Research of Management Vol. 6 No. 1 (2024): Desember
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jarma.2024.60121

Abstract

Viral marketing is important for companies to implement because considering that currently TikTok social media users are increasing, businesses need to aggressively carry out promotions and advertising with the aim of making potential consumers interested they will later buy the products being sold. The aim of this research is to explain the role of brand awareness in mediating the influence of viral marketing on purchase intention for Avoskin Beauty products among TikTok application users in Denpasar City. The number of samples 120 respondents with a purposive sampling method. Data collection was carried out through distributing questionnaires. The collected data was analyzed using path analysis, Sobel test and VAF test. The results of this research show that all hypotheses are accepted. Viral marketing has a positive and significant effect on purchase intention; viral marketing has a positive and significant effect on brand awareness; brand awareness has a positive and significant effect on purchase intention; Brand awareness is a partial mediating variable in the influence of viral marketing on purchase intention for Avoskin Beauty products among TikTok application users in Denpasar City. The implications of this research for the Avoskin Beauty company are expected to increase product excellence, increase product promotion related to product information, and increase brand recognition in the minds of consumers in order to increase consumer purchase intention.
PERAN KEPUASAN PELANGGAN DALAM MEMEDIASI PENGARUH KUALITAS PELAYANAN TERHADAP NIAT BERKUNJUNG KEMBALI PADA VILLA TELAGA WANA GIANYAR Trisna Melati; Ni Made Purnami
E-Jurnal Manajemen Vol. 14 No. 9 (2025)
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/EJMUNUD.2025.v14.i9.p06

Abstract

Jumlah wisatawan ke Bali mengalami peningkatan, tetapi tingkat hunian akomodasi belum menunjukkan tren yang sebanding. Villa Telaga Wana sebagai akomodasi non bintang di Gianyar mengalami fluktuasi tingkat okupansi meskipun memperoleh penilaian positif dari para tamu. Penelitian ini bertujuan untuk menjelaskan peran kepuasan pelanggan dalam memediasi pengaruh kualitas pelayanan terhadap niat berkunjung kembali. Penelitian ini melibatkan 120 responden yang pernah menginap dalam enam bulan terakhir. Teknik pengambilan sampel menggunakan teknik non-probability sampling dengan metode purposive sampling serta penyebaran kuesioner secara offline dan online. Analisis data dilakukan melalui analisis jalur (path analysis) serta uji Sobel. Hasil penelitian menunjukkan bahwa seluruh hipotesis diterima. Kualitas pelayanan berpengaruh positif dan signifikan terhadap niat berkunjung kembali. Kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan pelanggan. Kepuasan pelanggan berpengaruh positif dan signifikan terhadap niat berkunjung kembali. Kepuasan pelanggan memediasi secara parsial pengaruh kualitas pelayanan terhadap niat berkunjung kembali. Villa Telaga Wana disarankan untuk memfokuskan peningkatan layanan, seperti pelatihan kesopanan staf, peningkatan keamanan dan kenyamanan fasilitas, serta konsistensi pengalaman menginap agar melebihi ekspektasi tamu.   The number of tourists visiting Bali has increased, but accommodation occupancy rates have not shown a corresponding trend. Villa Telaga Wana, a non-star accommodation in Gianyar, has experienced fluctuating occupancy levels despite receiving positive guest reviews. This study aims to explain the role of customer satisfaction in mediating the effect of service quality on revisit intention. The research involved 120 respondents who had stayed at the villa within the past six months. The sampling technique used was non-probability sampling with a purposive sampling method, and data were collected through both offline and online questionnaires. Data were analyzed using path analysis and the Sobel test. The results show that all hypotheses are accepted. Service quality has a positive and significant effect on revisit intention. Service quality also has a positive and significant effect on customer satisfaction. Customer satisfaction positively and significantly affects revisit intention and partially mediates the relationship between service quality and revisit intention. It is recommended that Villa Telaga Wana focus on improving services, such as staff politeness training, enhancing the safety and comfort of facilities, and ensuring a consistent guest experience that exceeds expectations.
Co-Authors A.A Ngr Wishrawan Bhaskara Warman A.A Sagung Ksanthi Paramhita AA Sagung Ksanthi Paramhita Amri Amri Anak Agung Istri Mas Vedanthi Putri Andhy Setyawan Ayu Putu Laksmi Danyathi Da Costa, Carla Alexandra De Jesus Desak Komang Dea Marcellina Putri Darmadi Dewi Purwita Sari Dinaroe Dinaroe Fadhil, Rahmat Gilang Dwi Arta Gusti Ayu Pangastuti Arsinta Halim, Hendra Hooky Surya Widarma I Gusti Lanang Agung Adnyana I Komang Agus Hari Chandra I Made Ari Rismawan I Nyoman Nurcaya In-In Hanidah Kartika Sari, Uswatun Siwi Lubis, Fahdi Saidi Luh Alviolita Kusuma Nusarika M. Shabri Abd. Majid MAKIAH Maulana, M. Rizki Muhammad Husnan Zaky Muharman Lubis Ni Kadek Dwik Lisna Putri Ni Luh Putu Indiani Ni Putu Diah Sukma Yanti Ni Putu Dinda Prameswari Putri Astaki Ni Putu Krisna Dewi Ni Putu Krisna Diah Rani Ni Wayan Mujiati Ni Wayan Mujiati Nurlina, Eka Putri Darmadi, Desak Komang Dea Marcellina Putu Arina Indah Puspita Dewi Putu Pujashanti Wilothama Raida Agustina Ramadhani, Evi Rivani, Rivani - Silvia, Vivi Taufiq Carnegie Dawood Tri Anindita, Yulia Ayu Trisna Melati Uswatun Siwi Kartika Sari Wardana, I Putu Indra Arya Wayan Agus Widiartaka Zulkifli Zulkifli