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All Journal Jurnal Ilmu Pertanian Indonesia Animal Agricultural Journal Widya Warta Journal of the Indonesian Tropical Animal Agriculture Jurnal Penelitian Karet BIOMA Health Notions Jurnal Penelitian Pendidikan IPA (JPPIPA) Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) Jurnal Agroqua: Media Informasi Agronomi dan Budidaya Perairan Owner : Riset dan Jurnal Akuntansi AGROMIX BUANA SAINS Agro Bali: Agricultural Journal AGROTEK: Jurnal Ilmiah Ilmu Pertanian Jurnal Magrobis INFOKUM Jurnal Agrotropika INVEST : Jurnal Inovasi Bisnis dan Akuntansi Journal of Social Research Journal of Artificial Intelligence and Digital Business Jurnal Higiene Sanitasi Blantika : Multidisciplinary Journal Journal of Tropical Crop Science and Technology Society Jurnal Multidisiplin Indonesia Journal of Agriprecision & Social Impact
Karno Karno
Program Studi Agribisnis Fakultas Pertanian, Universitas Majalengka
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Journal : INFOKUM

 1 
The Effectiveness of E-KTP Services at the Public Service Mall in Serang City Dida Suhada Iskandar; Faria Ruhana; Karno, Karno
INFOKUM Vol. 13 No. 05 (2025): Infokum
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58471/infokum.v13i05.2791

Abstract

This study aims to analyze the effectiveness of E-KTP services at the Public Service Mall (MPP) in Serang City by referring to the effectiveness indicators according to Ridwan and Sudrajat (2009), including service procedures, completion time, costs, facilities and infrastructure, employee competence, and service products. This study uses a qualitative approach with descriptive methods through observation, interviews, and documentation. The results of the study indicate that the effectiveness of E-KTP services at the MPP in Serang City has not been running optimally. There are several obstacles, such as the absence of a special SOP for MPP services, long waiting times even though documents are complete, the unavailability of biometric recording facilities, and the attitude of employees who are not polite. However, there are aspects that already reflect the principle of effectiveness, including: free service, the availability of adequate supporting facilities, and E-KTP service products that have met community expectations. In addition, supporting factors such as the existence of a legal basis for coordination between agencies, active community participation, and relatively good public facilities also strengthen the service. The main inhibiting factors include lack of socialization, limited electronic recording and queuing facilities, and lack of coaching for employee attitudes. The Serang City Government has made several improvement efforts such as procuring biometric recording devices, HR training, and developing an electronic queuing system to improve the quality of population administration services as a whole.
The Role of the Regional Personnel Agency in the Development of Personnel Service Competencies, in the South Jakarta Administrative City Sri Suryani; Muh. Ilham; Karno, Karno
INFOKUM Vol. 13 No. 03 (2025): Infokum
Publisher : Sean Institute

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Abstract

This research is motivated by the lack of employee competence in providing services, managing data and employee information in the South Jakarta Administrative City. The purpose of the study was to analyze and determine the role of the Regional Civil Service Agency of the South Jakarta Administrative City in developing service competencies, especially for prospective retirees. Then using a descriptive qualitative method. The data sources used are primary data and secondary data. Data collection techniques through observation, interviews and documentation. Data analysis methods with data reduction, data presentation and drawing conclusions. The results of this study indicate that the development of employee service competencies in ASN in the South Jakarta Administrative Regional Civil Service Agency. The knowledge indicator is quite good, proven that the performance given is in accordance with its duties and functions. The skills indicator has been implemented quite well, but not yet fully maximized, this is because there are still ASN who have not participated in the training. Then the attitude/behavior indicator has not been implemented properly. The role played by the Regional Civil Service Agency of South Jakarta Administrative City in developing pension service competency for state civil servants has been implemented but is not optimal, one of the roles that has been implemented is by conducting training and collaborating with various related parties with the aim of improving service competency for ASN in the Regional Civil Service Agency of South Jakarta Administrative City.
The Influence of Policy Implementation Service Standards, and Information Systems on User Satisfaction of the MELATI Application at Badan Pemeriksa Keuangan Republik Indonesia Bunga Oktora Ws; Muh. Ilham; Karno, Karno
INFOKUM Vol. 13 No. 04 (2025): Infokum
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58471/infokum.v13i04.2879

Abstract

The increase in the number of requests for IT services provided by the IT Bureau is not accompanied by an increase in user satisfaction of IT services, this is indicated by a decrease in the satisfaction index for IT services by several work units at the BPK. In order to increase user satisfaction with IT services, the Author is interested in conducting research on the Effect of Implementation of Service Standards and Information Systems Policies on User Satisfaction of the Melati Application at the Audit Board of the Republic of Indonesia. This study uses a quantitative method with primary data collection techniques by distributing questionnaires to 275 IT service users at the BPK Head Office. The collected data were processed using the Covariance Based - Structural Equation Model (CB-SEM) analysis technique using Smart-PLS software. The results of the study showed that user satisfaction of the MELATI application (Y) was influenced by the implementation of service standard policies (X1) and information systems (X2) by 67.5% and the remaining 32.5% was influenced by other variables not used in this study. The variable of IT service standard policy implementation (X1) has a large and significant effect on user satisfaction of MELATI application in BPK with a path coefficient value of 0.495, t-value of 8.378> t-table 1.96 and p-value of 0.000 <0.05. Information system (X2) has a large and significant effect on user satisfaction of MELATI application in BPK with a path coefficient value of 0.465 or 46.5%, t-value of 8.199> t-table 1.96, and p-value of 0.000 <0.05. Efforts that can be made by the BPK IT Bureau are to improve the implementation of service standard policies and information systems by increasing the quantity of resources, communication, evaluation and updating of IT service standard policies and SOPs and implementing a survey of IT service user satisfaction on the MELATI application.
Analysis of Talent Management Implementation at the Domestic Policy Strategy Agency and the Ministry of Home Affairs Gogo Ricky Martin Purba; Sampara Lukman; Karno, Karno
INFOKUM Vol. 13 No. 04 (2025): Infokum
Publisher : Sean Institute

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Abstract

Talent management is basically a model of HR development based on talent. The implementation of talent management at BSKDN, especially UKE-1 Kemendagri, is still faced with several problems. This study aims to determine and analyze the implementation of talent management, obstacles and efforts to improve talent management in supporting the performance of BSKDN Kemendagri (UKE-I). This study was conducted with a qualitative approach that is descriptive in nature with a post-positivist approach design, namely a modification of the positivist approach. The informants in this study numbered 7 people. The results of the study concluded, namely: (1) Analysis of Efforts to Implement Talent Management at BSKDN and Kemendagri still requires improvement. Placement of HR is still not fully in accordance with the principles of optimal talent management. Many HR cannot channel their talents completely because they do not match the job formation they hold, because they are influenced by the procurement of job formation needs that limit employees in showing their talents. (2) Analysis of Inhibiting Factors in the Implementation of Talent Management at BSKDN and Kemendagri, including there is still coercion in the placement of HR that does not match the competencies they have and in the procurement of formations it is sometimes forced and the job formations that are opened do not always match the needs of the work unit. (3) Efforts that need to be made to support the Implementation of Talent Management at the BSKDN Ministry of Home Affairs are to make improvements through the realization of Smart ASN by building employee character that upholds integrity, works professionally, has a spirit of nationalism, and has a global perspective.
Co-Authors Abd. Rasyid Syamsuri Achmad, Mansyur Agustina, Risqi Amalia Andi Masrich Anisa Zulhimah Anwar, Febry Yeni Ar Rasyid, Muhaimin Bahrullah Akbar Bella, Wahyu Okta Benowo, Fendias Eko Bunga Oktora Ws Dida Suhada Iskandar Dwi Retno Lukiwati eka rahmawati Endang Dwi Purbajanti Fahrunsyah, Fahrunsyah Faria Ruhana Faria Ruhana Finalia, Nosa Florentina Kusmiyati Freddy Gena Gisky Andria Putra Gogo Ricky Martin Purba H. Djoko Windu P. Irawan Handayani, Nur Safira Hendrarinata, Frida Hurip Jayadi Khaerunnisa, Mahdelia Alyaa Kristanto, Budi Adi Limantara, Julian Christopher Mahardika Sembahen, Caisar Mahesti, Feby Lulut Makhi, Anang Hajarul Makrufah, Aliatul Marcio J. C. Rosa Lay Marzuki Marzuki Muh. Ilham Muhammad Saleh Narayana, Ramadhan Cakra Nur Arif Setya Hendra Winata Nurweni, Susi pamungkas, wahyu widi kusuma Prameswari, Mayang Arnindika Purbajanti, Endang Putra, Fajrin Pramana Putri Daulika Putri Daulika Rahmani, Dia Ayu Rosyida Rosyida, Rosyida Sadana, E. Sampara Lukman Sari, Ade Septiana Sary, Kezia Arum Setiawan, Maman Sinaga, Corry Dominika Sri Suryani Sri Suryani Suharyani Suharyani Sumarsono Sumarsono Sutarno Sutarno Suyanto, Beny Syaiful Anwar syakhril, Syakhril Widiyarso, Salsabila Mumtaz Yahya, Afif Syarifudin Yayi Sonia Anggar Kusumah