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Pelaksanaan Audit Internal Pada Masa Pandemi COVID-19 Studi Nurlinda Nurlinda; Vivianti Novita; Junus Sinuraya
Jurnal Riset AKuntansi dan Bisnis Vol 22, No 1 (2022): Maret
Publisher : Jurnal Riset Akuntansi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/8545

Abstract

This study aims to analyze the implementation of online higher education internal quality audits during the COVID-19 pandemic. This research is a qualitative research using case studies. Collecting data by conducting observations and in-depth studies on the implementation of the 2021 Internal Quality Audit at Politeknik Negeri Medan. Data analysis used descriptive analysis. The results of the study found that, during the COVID-19 pandemic, internal quality audits could be carried out using a combination of online and offline Medan State Polytechnic, utilizing the Google Drive facility for document audits and face-to-face (offline) for field audits
Pengaruh Kualitas Pelayanan dan Harga terhadap Kepuasan Pengunjung Rahmat International Wildlife Museum and Gallery Alya Rahmita; Vivianti Novita; Harris Pinagaran Nasution
JURNAL RISET MANAJEMEN (JURMA) Vol 2 No 1 (2024): March : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jurma.v2i1.1684

Abstract

Rahmat International Wildlife Museum and Gallery which is the first wildlife museum in Southeast Asia and even in the world, precisely on Jalan S.Parman. Service quality is an effort to fulfill the needs and desires of consumers and the accuracy of their delivery in balancing consumer desires. Price is the amount of money charged for a product, or the amount of value that customers exchange for the benefits of owning or using it. This study analyzes the effect of service quality and price on visitor satisfaction at Rahmat International Wildlife Museum and Gallery. Data from 100 respondents were analyzed using multiple linear regression methods. The results showed that service quality has a positive and significant effect on visitor satisfaction (tcount = 4.366, p < 0.05). Price also has a positive and significant effect on visitor satisfaction (tcount = 4.188, p < 0.05). Together, service quality and price have a positive and significant effect on visitor satisfaction (Fcount = 49.967, p < 0.05). The results of this study provide important insights for museum managers to increase visitor satisfaction with good service quality and competitive prices, attract more visitors, and ensure repeat visits in the future. Service quality and price have an important role in determining visitor satisfaction in this museum.
Pengaruh Citra Merek dan Kualitas Produk terhadap Keputusan Pembelian Skincare Scarlett pada Mahasiswa Kota Medan Anjelina Padang; Vivianti Novita; Martolop Sinambela; Safaruddin Safaruddin; Nursiah Fitri
JURNAL RISET MANAJEMEN DAN EKONOMI (JRIME) Vol. 2 No. 4 (2024): Oktober : JURNAL RISET MANAJEMEN DAN EKONOMI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jrime-itb.v2i4.2462

Abstract

Brand image has an important role in purchasing decisions. It is related, when the product image has a strong value in the market, it can attract purchasing decisions. Product quality indirectly provides good product quality to customers so that if product consumers have good quality, this will enable consumers to make purchase decisions. This study aims to obtain empirical evidence on how the influence of brand image and product quality on purchasing decisions for scarlett skincare on students in Medan City. The research method used is a quantitative research method. Sampling was carried out using the incidental sampling technique with a total of 96 respondents and data collection was carried out by distributing questionnaires. The data analysis technique used is multiple linear regression with the help of SPSS version 26 statistical tools. Where the results of the study show: (1) brand image has a positive and significant effect on the decision to purchase Scarlet skincare (2) product quality has a positive and significant effect on the decision to purchase Scarlett skincare (3) simultaneously brand image and product quality have a positive and significant effect on the decision to purchase Scarlett skincare and (5) the results of the determination coefficient test (R Square) can be seen that Brand Image and Product Quality provide 63.3% in the decision to purchase Scarlet skincare for Medan City students while the remaining 33.7% is influenced by other factors from outside the study.
Pengaruh E-Trust dan E-Service Quality terhadap Repurchase Intention E-Commerce Shopee pada Mahasiswa di Kota Medan Danise Ramadhani; Vivianti Novita; Desri Wiana; Edi Putra Berutu; Djames Siahaan
JURNAL RISET MANAJEMEN DAN EKONOMI (JRIME) Vol. 2 No. 4 (2024): Oktober : JURNAL RISET MANAJEMEN DAN EKONOMI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jrime-itb.v2i4.2586

Abstract

E-trust has an important role for consumers because especially transactions carried out by consumers through the Marketplace (online) have quite high potential risks compared to offline purchases, e-service quality indirectly provides customersatisfaction so that if consumers feel satisfied they will want to buy again will alsoincrease. The research method used is a quantitative research method. Sampling was carried out using incidental sampling technique with a total of 96 respondents and data collection was carried out by distributing questionnaires. The data analysis technique used is multiple linear regression using SPSS version 22 statistics. The research results show was e-trust has an effect on repurchase intention with a t value of 6.050 and a significance value of 0.000, e-service quality has an effect on repurchase intention with a tcount value of 6.505 and a significance value of 0.000, simultaneously e-trust and e-service quality influence repurchase intention with a fcount of 241.902 and a significance value of 0.000, the adjusted R square coefficient of determination test result is 0.835 which means that 83, 5% of Shopee e- commerce repurchase intention is influenced by e-trust and e-service quality while the remaining 16.5% repurchase intention isinfluenced by other variables not examined in this research.
Pengaruh Citra Merek dan Kualitas Produk Sunscreen Azarine terhadap Kepuasan dan Loyalitas Konsumen Rika Fadhila; Efni Siregar; Desri Wiana; Sarah Rouli Tambunan; Vivianti Novita
Jurnal Riset Ekonomi dan Akuntansi Vol. 2 No. 4 (2024): December: JURNAL RISET EKONOMI DAN AKUNTANSI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jrea-itb.v2i4.2631

Abstract

Skincare is a skin care product that has the benefit of maintaining healthy skin and treating various skin problems. Most people in Indonesia consider skincare to be a very important need, this is proven by the significant growth in skincare sales every year. One type of skincare that is popular is sunscreen. One of the local sunscreen brands that is widely used is Azarine. Azarine is a local Indonesian brand that focuses on skin care and body care which was founded in 2002. Azarine was founded by PT. Wahana Cosmetics Indonesia. This research aims to examine the direct and indirect influence of brand image and product quality of Azarine sunscreen on consumer satisfaction and loyalty in a case study of students majoring in Business Administration, Medan State Polytechnic. The research method used in this research is a quantitative method with non-probability sampling techniques. The data sources used are primary data obtained from questionnaires and secondary data obtained from the results of literature studies. The analysis approach used is Partial Least Square (PLS) with the help of SmartPLS 3.0 software. The theory used in this research is the theory of brand image, product quality, consumer satisfaction, and consumer loyalty.
Pelatihan Perhitungan Harga Pokok Produksi dan Harga Jual berbasis Digital serta Rencana Bisnis untuk Peningkatan Tata Kelola UMKM pada UMKM Koperasi Produsen Sinergy Maju Makmur Medan Nurlinda; Purwa Hasan Putra; Vivianti Novita
JURPIKAT (Jurnal Pengabdian Kepada Masyarakat) Vol. 5 No. 4 (2024)
Publisher : Politeknik Piksi Ganesha Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37339/jurpikat.v5i4.2128

Abstract

This activity aims to assist MSME partners of the Koperasi Produsen Sinergy Maju Makmur Medan. PKM was carried out in Mei 2024 by the implementing team, namely 3 Medan Politeknik Negeri Medan lecturers and students together with Partners which was attended by 20 UMKM and 20 Students. The material presented in this PKM activity is the calculation of the cost price and selling price of the product, as well as the preparation of business planning documents. The results of this service activity increase the experience and knowledge of MSMEs regarding the importance of cost price calculations and thorough business planning documents.
Pengaruh Pemasaran Digital Terhadap Peningkatan Penjualan Umkm Today88perfume Di Kota Medan Monalisa Juniartha Damanik; Vivianti Novita; Desri Wiana; Edi Putra Berutu; Safaruddin
Journal of Management Specialists Vol. 2 No. 3 (2024): Journal of Management Specialists
Publisher : Institute of Educational, Research, and Community Service

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Kualitas Pelayanan merupakan pemenuhan dan keinginan pelanggan serta ketepatan penyampaiannya untuk mengimbangi harapan pelanggan. Citra Perusahaan merupakan fisik dan atribut yang berhubungan dengan perusahaan seperti nama, bangunan, jasa, untuk mempengaruhi kualitas yang dikomunikasikan oleh setiap orang supaya tertarik dengan perusahaan. Kepuasan Pelanggan merupakan tingkat perasaan seseorang setelah membandingkan kinerja yang dirasakan dengan harapan. Penelitian ini bertujuan untuk memperoleh bukti empiris mengenai bagaimana pengaruh kualitas pelayanan dan citra perusahaan terhadap kepuasan pelanggan BPJS Ketenagakerjaan di kota Medan. Penelitian yang digunakan adalah penelitian kuantitatif. Pengambilan sampel dilakukan dengan teknik simple random sampling dengan jumlah responden sebanyak 88 pelanggan BPJS Ketenagakerjaan Kantor Cabang Medan Kota dan pengumpulan data dilakukan dengan menyebar kuesioner melalui studi lapangan (penyebaran angket) dan studi pustaka. Teknik analisis data yang digunakan adalah regresi linear berganda dengan bantuan alat statistik SPSS versi 25. Berdasarkan hasil penelitian menunjukkan: (1) kualitas pelayanan berpengaruh terhadap kepuasan pelanggan denggan nilai thitung 2,464 dan nilai signifikansi 0,016 (2) citra perusahaan berpengaruh terhadap kepuasan pelanggan dengan nilai thitung 5,336 dan nilai signifikansi 0,000 (3) secara simultan kualitas pelayanan dan citra perusahaan berpengaruh terhadap kepuasan pelanggan dengan nilai Fhitung 80,529 dan nilai signifikansi 0,000, (4) hasil uji koefisien determinasi adjusted R square adalah sebesar 0,616 yang berarti bahwa 61,6 % kepuasan pelanggan BPJS Ketenagakerjaan dipengaruhi oleh kualitas pelayanan dan citra perusahaan. Sementara sisanya yaitu 38,4 % kepuasan pelanggan dipengaruhi oleh variabel- variabel lainnya yang tidak diteliti dalam penelitian ini
Pengaruh Kepercayaan Dan Kepuasan Pelanggan Terhadap Loyalitas Pengguna Shopeepay Arinda Shafa Nabila; Efni Siregar; Desri Wiana; Safaruddin; Vivianti Novita
Journal of Management Specialists Vol. 2 No. 3 (2024): Journal of Management Specialists
Publisher : Institute of Educational, Research, and Community Service

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Pertumbuhan e-commerce di Indonesia telah melahirkan dompet digital seperti ShopeePay yang praktis untuk melakukan pembayaran online tanpa perlu detail kartu kredit. Pengguna ShopeePay di Indonesia juga mendapatkan keuntungan dari penawaran khusus, menjadikannya sebagai gaya hidup baru dengan manfaat yang signifikan bagi masyarakat.Penelitian ini bertujuan untuk mengetahui pengaruh kepercayaan dan kepuasan pelanggan terhadap loyalitas pada pengguna ShopeePay. Sampel yang digunakan adalah 100 sampel yang merupakan mahasiswa Jurusan Administrasi Niaga Politeknik Negeri Medan. Teknik analisis yang digunakan adalah uji validitas, uji reliabilitas, uji asumsi klasik, analisis regresi linier berganda, pengujian hipotesis melalui uji t dan uji f serta analisis koefisien determinasi. Berdasarkan analisis data statistik, indikator-indikator pada penelitian ini bersifat valid dan bersifat reliabel. Pada pengujian asumsi klasik, model regresi bebas multikolinieritas, tidak terjadi heteroskedastisitas dan berdistribusi normal. Berdasarkan uji parsial (t) kepercayaan dan kepuasan pelanggan memiliki pengaruh yang signifikan secara parsial terhadap loyalitas. Berdasarkan uji simultan (f) dan dilihat bahwa kepercayaan dan kepuasan pelanggan memiliki pengaruh yang signifikan secara simultan terhadap loyalitas. Sehingga hasil penelitian ini dengan menggunakan SPSS versi 23 menunjukkan bahwa kepercayaan dan kepuasan pelanggan memiliki pengaruh positif terhadap loyalitas dilihat dari hasil analisis regresi linier berganda, yaitu Y = 3,743 + 0,537 X_1 + 0,525 X_2+ e
Strategic decision-making in TVET higher education: Applying the fuzzy delphi technique to foster inclusive digital pedagogy in Indonesia-Malaysia Harris Pinagaran Nasution; Mohd Ridhuan Mohd Jamil; Mohd Muslim bin Md Zalli; Vivianti Novita; Nursiah, Nursiah; Suri Purnami; Nurulrabihah Mat Noh; Nadzimah binti Idris
Jurnal Inovasi Teknologi Pendidikan Vol. 12 No. 2 (2025): June
Publisher : Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/jitp.v12i2.86318

Abstract

The rapid digitalization of education demands inclusive pedagogical strategies, especially within Technical and Vocational Education and Training (TVET), to ensure equitable learning opportunities. This study focuses on post-secondary students and aims to identify the competencies required by educators in implementing inclusive digital pedagogy. It also serves as a foundational reference for future in-depth research. The study examines the strength of consensus among expert groups from Indonesia and Malaysia regarding inclusive digital pedagogy using the Fuzzy Delphi Technique (FDT). A purposive sampling technique was employed to select 30 experts from Indonesia and Malaysia. The selection criteria included academic qualifications, professional experience in TVET and digital pedagogy, and prior involvement in educational research or policy-making, in identifying and prioritizing key components, including infrastructure and training, digital skills development, accessibility, student-centered approaches, employer engagement, and personalized learning. Data analysis utilizing triangular fuzzy numbers revealed a strong consensus, highlighting the foundational role of infrastructure and innovative pedagogical practices aligned with industry needs. The findings contribute a comprehensive framework for enhancing digital inclusivity in Southeast Asian TVET contexts and demonstrate the effectiveness of FDT in consensus-based educational research. Future research is recommended to empirically validate the proposed framework in real classroom settings and to investigate its adaptability across different cultural environments in the ASEAN region.