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All Journal Journal of Economics, Business, & Accountancy Ventura JURNAL EKONOMI AKUNTANSI DAN MANAJEMEN Journal of Accounting and Investment JOURNAL OF APPLIED ACCOUNTING AND TAXATION Owner : Riset dan Jurnal Akuntansi Jurnal Ilmiah Inovasi J-Dinamika: Jurnal Pengabdian Kepada Masyarakat Jurnal Bisnis dan Akuntansi Al-Mashrof: Islamic Banking and Finance Journal of Community Development Jurnal Akuntansi dan Ekonomi Bisnis Jurnal Akuntansi AKUNESA ASERSI : Jurnal Akuntansi Terapan dan Bisnis Jurnal Ilmiah Ekonomi dan Manajemen Journal of Humanities and Social Studies Jurnal Akademik Pengabdian Masyarakat JURNAL RUMPUN MANAJEMEN DAN EKONOMI The International Journal of Studies in Social Sciences and Humanities (IJOSSH)
Rahma Rina Wijayanti
Politeknik Negeri Jember
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Journal : JOURNAL OF APPLIED ACCOUNTING AND TAXATION

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Evaluasi Kepuasan Pengguna M-Payment sebagai Alat Pembayaran Online di Indonesia Rahma Rina Wijayanti; Oryza Ardiarisca; Rediyanto Putra
Journal of Applied Accounting and Taxation Vol 6 No 1 (2021): Journal of Applied Accounting and Taxation (JAAT)
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaat.v6i1.2793

Abstract

Mobile Payment (M-Payment) is currently widely used in Indonesia to make payment transactions online. This is because the number of internet users in Indonesia is getting bigger. This article aims to test the level of satisfaction of users of m-payment applications in Indonesia. This study uses primary data in the form of a questionnaire distributed to respondents. The selection of respondents was carried out using the method accidental sampling. Analysis of the research data was carried out using the Fishbein, IPA, and CSI methods. The attributes used to measure the level of satisfaction of m-payment users are attractiveness, ease of use, efficiency, security, stimulation, usefulness. The results of this study indicate that the m-payment application users are very satisfied with the performance of the m-payment application used. The results also show that there are 2 (two) attributes that have good performance in the view of m-payment application users, namely efficiency and ease of use which, according to user ratings, have performance that exceeds user expectations. The users consider that the usefulness of m-payment application used still has a performance below expectations. Thus, the provider of the m-payment application is supposed to improve the quality of the existing m-payment application.
Co-Authors Adinda Dwi Permatasari Amalia, Zida Rizqi Amanda Zhafiera M Ameilia, Siti Nur Andriyani, Fitriya Angelin Sherlina A Ansori, Adelia Eka Puspita Ardhiarisca , Oryza Ardiansyah, Diki Arisona Ahmad Artanti, Amanda Eka Athia Zainun M Avisenna Harkat Avisenna Harkat Ayu Sulistyorini Azhara, Maritza Berliana Putri Berlina Yudha Pratiwi Berlina Yudha Pratiwi, Berlina Yudha Bitari Mei Yuana, Dia Cahyaning Nur Karimah, Cahyaning Nur Cherry Triwidiarti Cherry Triwidiarto Damayanti, Roro Indira Datik Lestari Dessy Putri Andini Dessy Putri Andini, Dessy Putri Devtian Putera Perdana Dila Yulia Dwi S Dwi Indriani Fidiastutik Wijaya Eka Puspita Ansori, Adelia Fitri, Zilvanhisna Emka Ghozali, Nur Azizah Wandinia Govinda, Bekti Hanip, Muhammad Harkat, Avisenna Hotimah, Usnul Istiqomah, Galuh Kartika, Vina Fauzia Kholiq, M. Avan Dwi Adi Nur Kholiq, Muhammad Avan Dwi Adi Nur Kusumawati, Rida Luthfiana Ganie, Cindy Muhammad Hanip Mukti, David Indra Naila Alfi R Najmi Nurul Ummah Nur Azizah Wandinia Ghozali Nur Faizin Oktaviani, Siska Aprilia Oryza Ardhiarisca Oryza Ardiarisca Pinandita, Candra Pramula Pratiwi, Arti Febriani puspita, dela Putera Perdana, Devtian Putri Andini, Dessy Rahmawati, Siti Nur Ameilia Rediyanto Rediyanto Rediyanto Putra Rediyanto Putra Resa Anandita Rissa Andharini Rochman Effendi Roselitha, Sherilliya Siti Anisa Siti Annisa Sumadi Sumadi Sumadi Sumadi Sumadi SUMADI SUMADI Supriyadi Supriyadi Sutantio, R. Alamsyah Triana Sukma Apriliani Triwidiarto, Cherry Ubaidillah, Yanuar Ardhika Rahmadhani Vera Octavia Windy Putri Wiratna Yosefa Sayekti Yuli Rahmawati Yuli Rahmawati Zilvanhisna Emka Fitri